Lej en bil i Reno

Fordele: The vehicle was O.K., not what i was expecting.

Ulemper: Did not like that we could not pick up at the airport but had to wait 1hr for Harries bus. After waiting another hour for the Hertz person to show up she turned showed no people skills.

Store was closed when I arrived shortly after my reservation time.

Ulemper: The store was closed when I arrived within an hour of my reservation time. There was nothing in my reservation to indicate that the store closed so early (noon on a Saturday!) When I called, customer service was unapologetic and unhelpful. I had to be the one trying to come up with suggestions. I asked to transfer the reservation to another location, and they said they couldn't--that they had to cancel my reservation and I would need to make a new one, and that the alternative location only took a credit card, which I do not have. This is rediculous because I had already paid for my car. I would have missed the event if another company, Thrifty rental cars, didn't come through for me with a car in less than ten minutes. Needless to say, Hertz was the worst customer service experience I've ever had, and I would never consider doing business with them again.

Ulemper: I got there and they did not have a rental available for me and closed early. They did not call in advance to tell me and said I would have to request a refund through the third party! I am extremely upset and will not use this company again.

A lot to be desired t

Fordele: The car was ok.

Ulemper: Customer service fell way short nothing less than awful car was dirty and not washed as well I will check for other options next time.

Hertz loaded on extra coverages without my approval

Ulemper: I booked a Hertz rental car via a "special rate" of $394.91 through Kayak. I was then charged $881 - $486 dollars more than the rate. My contract was loaded up with every possible charge including: - $192 damage waiver - $131 liability insurance supplement - $48 personal accident insurance - $56 fuel purchase option - $78 concession fee recovery - $10 vehicle license fee - $24 customer facility charge I was not provided an opportunity by the agent to decline these coverages. And was not aware these had all been added to my contract until I returned the vehicle, moments before my return flight. When I called Hertz customer service, I was told that Hertz automatically matched my Kayak reservation to an old Hertz Gold Plus account (which I did not use to book this rental). And that 6-year old corporate account triggered all these extra charges. The customer service rep would not refund my money paid for these extraneous charges. Nor would the customer service manager. Both said they would either refund $175 or nothing at all. So I'm stuck with paying an extra $311 for coverages that I did not request or approve. Both customer service reps blamed me for not catching Hertz mistake. I have always thought of Hertz as the gold standard for rental cars. I was confident that when presented with Hertz own error, it would willingly refund my money for the erroneous charges in a professional manner. Instead, I was lectured as irresponsible and brushed off. I won't rent from Hertz again. They owe me $311 and an apology.