Biludlejning i Saint-Louis

Ulemper: the complication of getting and returning the car in Basel airport. need to cross the border from Swiss to France in order to put the car in the France side, although the flight was from the Swiss side. I think that it shouldn't be matter for the rental company in wich side I return the car as this is the same company.

Suggestions for imrovments

Fordele: The premium class of the car. The different driving technology. The service and the assistance at the desk - the representative did her outmost she could to assist .

Ulemper: - The tel. Nr. of Budjet desk at MLH airport published in the site +33 8 21 23 10 12 was and still is NOT corret . Dozens of times I tried to contact by phone- monthes, weeks and days priot my arrival , but the line was not active. I contacted to Budjet USA some monthes befor arrival to assist me with the Tel. Nr. but they told me : " Pls try again" Neither there was a possibility to contact by e-mail - there was no e-mail to contact to Budjet desk at the airport. The company have to make corrections about the tel Nr and to put an e-mail. - To arrange an instructor at the pickup for drivers like me to explain and understand how to use this premium car systems which are different somehow from others, including the navigation system and not to allow the driver (me) to look for someone to assist me as I did.

insurance not included

Fordele: good car in good condition

Ulemper: No insurance was included at all, I had to pay extra to be insured at all. Usually there is an option to reduce excess, but this time I was told there was no insurance at all. Didn't know it was possible at all, wouldn't have chosen this option. This significantly increased the total price I had to pay.

Ulemper: Kompliceringen af at få og returnere bilen i Basel lufthavn, der skal krydse grænsen fra Schweiz til Frankrig for at sætte bilen på den franske side, selv om flyet var fra den schweiziske side. Jeg mener, at det ikke bør være vigtigt for udlejningsfirmaet i hvilken side jeg returnerer bilen, da dette er den samme virksomhed.

Forsikring er ikke inkluderet

Fordele: God bil i god stand

Ulemper: Ingen forsikring var overhovedet inkluderet, jeg var nødt til at betale ekstra for at være forsikret overhovedet. Normalt er der en mulighed for at reducere overskuddet, men denne gang fik jeg at vide, at der slet ikke var nogen forsikring. Vidste ikke, at det overhovedet var muligt, ville ikke have valgt denne mulighed. Dette øgede den samlede pris, jeg skulle betale.