10.0
Customer service was top notch. The employees were quick, curious, and professional. Great location close to my home with numerous vehicles to choose from.Anmeldt d. 29. aug. 2024
anmeldelse fra![kayak]()
8.0
Car was awesome but smelled really badly like smokeAnmeldt d. 7. jul. 2024
anmeldelse fra![kayak]()
2.0
They didn’t have the car that we had reserved, so we had to take whatever car they had. I turned the car in the next day and went to Hertz’s because we needed an all wheel drive to get over the mountain roads. Very disappointed in the customer service from Enterprise.Anmeldt d. 17. dec. 2022
anmeldelse fra![kayak]()
8.0
There was a sign on the outside building stating that I should go to the main desk, but it didn't say anything about where the main desk was. I had to go into another building and find it.Anmeldt d. 4. nov. 2022
anmeldelse fra![kayak]()
10.0
The Woodkand, CA Enterprise staff went out of their way to accommodate us after a glitch occurred in the location of the rental versus the airport where we landed. They weee most cordial and scrambled to get a car ready in spite of not having our reservation. They treated us like family—we loved that! Nothing could have been better! We were totally satisfied.Anmeldt d. 19. okt. 2022
anmeldelse fra![kayak]()
2.0
Didn't have a car resembling the type I had reserved. Outlandishly high rate for collision-damage waiver: approximately 3 times the standard online rate (which I tried to buy but the website malfunctioned). Agent was condescending, and tried to persuade me that Enterprise's insurance was somehow better than the standard insurance available, which is absurd.Anmeldt d. 10. okt. 2022
anmeldelse fra![kayak]()
4.0
My reservation was for 9 am but my car wasn’t ready until 9:45. Car was in very poor shape: or ver 60,000 miles, lots of dings and scratches, noise under the hood, broken key fob, missing fuse box cover, key battery failed and I had to replace it during my trip.Anmeldt d. 5. aug. 2022
anmeldelse fra![kayak]()
2.0
I couldn’t pick up my car because the location closed at noon and our flight arrived at 5pm. This was Saturday and the location didn’t reopen until Monday. Non-refundable and non-changeable. I will only book directly with the rental company. I will not use kayak. Cost me $1400 for a car I didn’t get to use!Anmeldt d. 4. jul. 2022
anmeldelse fra![kayak]()
2.0
Ulemper:Booked for SMF airport and your system relocated my pick up elsewhere in Sacramento and had the return back to Sac rather than Oakland. Disaster won’t be using your service again. Took me 3 hrs to get another car and on the road AND paid $122 per day instead of 70. 💩 phewAnmeldt d. 14. jun. 2021
anmeldelse fra![kayak]()
10.0
Fordele:Great customer service and everything was ready.Ulemper:Offer discount for future rentals.Anmeldt d. 1. nov. 2020
anmeldelse fra![kayak]()
8.4
Fordele:Yes, nice and quick.Ulemper:The cost of my rental car was twice the amount of my flight...honestly!!Anmeldt d. 12. aug. 2020
anmeldelse fra![kayak]()
3.6
Fordele:It was a bit busy, but staff worked fast to try and get everyone out. So customer service was okay. I liked that they were working to serve everyone.Ulemper:Cars need to be cleaned between customers. If I did not need the car for only a few hours and I didn't already spend 45 minutes checking the car out, I would not have accepted that car. "Enhanced cleaning" had a lot of dead bugs all over the front of the car and dirt and rocks in the truck bed. Like lots of dirt and rocks. Enterprise does not care for repeat customers.Anmeldt d. 22. jun. 2020
anmeldelse fra![kayak]()
