2.0
Spent 1 hour in office not be able to pick up the car even we reserved couple days ahead just wasted the timeAnmeldt d. 19. sep. 2025
anmeldelse fra![momondo-kyk-wl]()
6.0
Pickup (CMH) staff did not apologize for giving me a car with a dead battery and made it seem like it was my fault. Drop off (PHL) shuttle bus drivers did their best to avoid picking up passengers - a few of us had to walk to the terminal. Hertz used to be a premium brand - now they are just average.Anmeldt d. 6. aug. 2024
anmeldelse fra![kayak]()
4.0
You should remove the option for Ft Wayne airport return. Hertz is not at the airport - I had to ask the protocol from the other car rental companies that basically said “ this is hertz MO” to charge the extra fee. Thankfully I didn’t have a flight - just a return. Had to drive to a downtown location (closed) to return on time.Anmeldt d. 5. aug. 2024
anmeldelse fra![kayak]()
2.0
The worsed car hire I’ve ever come across, plane was 30 mins late no one on the desk when we arrived on a Saturday evening 8.30pm so was stuck at the airport with not a clue what to do, a bus driver came to our rescue, by taking us to a nearby hotel. With the extra cost of over 300 dollars which wasn’t in our budget but had to be paid, unless I’m desperate I won’t be using Hertz again when we travel. The car was fine once we got it and no discount for getting it a day later ☹️Anmeldt d. 7. jun. 2022
anmeldelse fra![kayak]()
10.0
The gentleman that processed the rental return was friendly and professional. A good guy.Anmeldt d. 19. maj 2022
anmeldelse fra![kayak]()
10.0
Great customer service at the counterAnmeldt d. 18. maj 2022
anmeldelse fra![kayak]()
10.0
Very easy to pick up and drop off. Staff was great and friendly.Anmeldt d. 9. apr. 2022
anmeldelse fra![kayak]()
4.0
Hertz has the tendency to rent damaged cars. They check them with you when checking out. I now take pictures of the car before I leave. On this rental the return guy was saying 'there is a dent here' at which time I showed him the picture I took before I left the pick up location. This is not the first time they have done this. BEWARE!!Anmeldt d. 26. mar. 2022
anmeldelse fra![kayak]()
2.0
They inspect the car and after that they try to make u pay for something you dont do it. And report as exident damaged with no proofAnmeldt d. 18. jan. 2022
anmeldelse fra![kayak]()
2.0
I did not rent the car from this location. Upon arrival, attendant required proof of own car insurance. I do not have own car or insurance, which is why I was renting the car. The alternative provided was $40/day for complete insurance from the location itself. I rent cars very often - this has never been a requirement before as my credit card offers great insurance coverage.Anmeldt d. 2. dec. 2021
anmeldelse fra![kayak]()
4.0
Hertz still charges an extra daily fee to add a spouse as an authorized driver. Luckily it looks like a lot of car rental companies are moving away from this, but it's ridiculousAnmeldt d. 1. dec. 2021
anmeldelse fra![kayak]()
8.0
There was an extra charge for a second (spouse) driver which I don’t think we have ever had from another company. When I looked back at the agreement it did mention additional charges for another driver but didn’t say what they were (13$/day). I would have looked at another rental company if I had been aware upfront (like, the info not buried in the middle of the rental agreement) as it did push the price much past the competition’s price. The car was nice, clean, etc.Anmeldt d. 22. nov. 2021
anmeldelse fra![kayak]()
