Billeje i Indianapolis Lufthavn

Fordele: I was quote a total of $176.00 on the phone and was total that was all taxes and ete, then when I go to get the car now it's $201 because of taxes. I feel I was lied too.

Ulemper: The car itself was not very clean and had dents on it, even the front license plate was bent out. Very disappointed in Hertz!!

Fordele: Pick up was fine.

Ulemper: my return near Loveland, Ohio was a place that afternoon was closed. Was not noted on my ticket. We had to drop off in another town, this was on a Saturday. When staff got there that next Monday they said it was returned on Monday. I called customer service (was end of September) and they have still not refunded my money. Today is Oct. 24th. The last time I talked to Customer service they said they were understaffed ! Time of a lot more calls !!!

Ulemper: I was NOT notified that you were taking a 200 dollar deposit when I booked with Kayak. When will I get that returned to me?

Fordele: Took a long time to get picked up. Girl at the counter kept getting told my reservation of a truck was negative. Took several different call’s back and forth Drop off was excellent.

Ulemper: Better communication between front desk and parking garage where the cars are kept.

Promises, Promises

Ulemper: I liked how comforting and reassuring the Hertz agent was on the phone when I called to say that my 9:30 PM flight from Newark to Indianapolis was delayed two hours and I might not be getting in until 2 AM. The Hertz counter in Indy was supposed to close at 1:30 AM, but the representative on the phone said “The agent will wait for you.” I said, “Really? What if they don’t?” But the Hertz agent on the phone insisted, “As long as they have your flight info and know your flight is delayed [they did], they’ll wait for you.” My flight landed at 2 AM and I ran downstairs to the Hertz counter. I was there at 2:10...but no one else was. I called the Hertz number and spoke with an agent who said, “They’re supposed to wait for you,” which, of course, I already knew. They didn’t. I waited at the counter for 45 minutes (this after a grueling journey that began on the afternoon two days earlier when I went to the airport to catch my original flight, which ended up being canceled) and then took an Uber to my destination, an hour away, in Lafayette, IN. When I called Hertz the following day, my call was routed across the world to a person in a far-off land with a thick accent, who repeatedly read the words he was instructed to read: “Yes, Daniel, I understand you had a problem and I will try to get it resolved.” But he kept asking me if I wanted to change the location or time of my drop-off. He didn’t seem to understand when I kept telling him, “I don’t have a car to drop off!” I asked to speak to a supervisor, but the supervisor was also an outsourced employee who had a hard time with English and was only reading the words she was told to read to the customer. I was finally able to extract from her that I needed to call a different number to speak with someone in Hertz Customer Service. (Why didn’t they tell me that to begin with?) I called Customer Service and at last spoke with an English speaker who understood the problem. I’m only asking that Hertz cover the difference in cost between the car rental and the Uber, which was about $37. We’ll see. There’s an official “case” associated with my issue, which is being submitted for review.

First time, last time

Ulemper: I realized I needed to add a day after I say my confirmation. The price more than doubled because the 2 days had been at a sale price that they said was no longer available. And I was only able to get a refund for approximately 1/3 of the total price of the vehicle. This was our first time using Hertz and it will be our last.