De seneste anmeldelser
- Alle anmeldelser
- Positive
- Neutrale
- Negative
mandag | 08:00 - 17:00 |
tirsdag | 08:00 - 17:00 |
onsdag | 08:00 - 17:00 |
torsdag | 08:00 - 17:00 |
fredag | 08:00 - 17:00 |
lørdag | 08:00 - 16:00 |
søndag | 08:00 - 16:00 |
mandag | 08:00 - 21:00 |
tirsdag | 08:00 - 21:00 |
onsdag | 08:00 - 21:00 |
torsdag | 08:00 - 21:00 |
fredag | 08:00 - 21:00 |
lørdag | 08:00 - 21:00 |
søndag | 08:00 - 21:00 |
Ulemper: Everything good
My flight was delayed. Alamo closed and I left without transportation.
Ulemper: My flight was delayed. Alamo was aware of my flight number because it was notified by reservation and they are at the airport. Alamo closed and I left without transportation at the airport. I will never book again. I had a bad time and I was distressed to stay without transportation in a country that did not know anyone. I had to settle with another company.
Fordele: Decent car
Ulemper: Got completely ripped off. Alamo did not honor the price I signed up for and forced me to to pay over $400 when I signed up for a car that was supposed to cost $137
Ulemper: I did not rent the car because when we got there and we showed the rate we had the guy keep saying that is impossible you have no insurance he wanted to charge us insurance for 3 days $175.00 and the car rate $43 for the 3 das we thought it was outrages and decided to take a cab to the resort which was only $35.00
Great staff
Fordele: Easy pick up and drop off
Ulemper: Nothing
Rates were double my reservation...
Fordele: Nothing
Ulemper: My rate for a rental in DR was surprisingly affordable when I booked online. I went ahead and purchased the insurance made available during booking. When I arrived at the rental counter, additional insurance was required with the rental, regardless of the policy I'd purchased (mistakenly believing it was part of Alamo's a la carte options).
So I had a useless insurance policy and the required Alamo insurance more than doubled the online quote.
Bastards.
Punta Cana airport rental
Fordele: Exterior of vehicle delivered was not cleaned
Todo bien
Fordele: Good vehicle, no problems. Upon drop off, the driver drove us to the terminal. Nice touch.
Ulemper: Hidden fees. Booked through kayak and was not aware we have to pay additional Insurance when got to check in.
Car Rental in the Dominican Republic
Fordele: We had a few problems with Alamo but Rosario Rodríguez
looked after everything for us. She saved the rental experience with Alamo.
Ulemper: There is a mandatory insurance in the Dominican Republic you must pay which is very expensive. Kayak does not tell you about it when you reserve your car which is very wrong !!!!!!.This insurance us very expensive !!!!!
Ulemper: I have take a insurance
Terrible: I reserved a car and there were no cars!
Fordele: Nothing
Ulemper: There were no cars! I reserved a car for 4:00 pm and got there, and they told me a car had to come from another town which would be there at 5:30. Worst experience ever. Would not recommend whatsoever. Alamo at PUJ airport.
Ulemper: Everything good
Great staff
Fordele: Easy pick up and drop off
Ulemper: Nothing
Todo bien
Fordele: Good vehicle, no problems. Upon drop off, the driver drove us to the terminal. Nice touch.
Ulemper: Hidden fees. Booked through kayak and was not aware we have to pay additional Insurance when got to check in.
My flight was delayed. Alamo closed and I left without transportation.
Ulemper: My flight was delayed. Alamo was aware of my flight number because it was notified by reservation and they are at the airport. Alamo closed and I left without transportation at the airport. I will never book again. I had a bad time and I was distressed to stay without transportation in a country that did not know anyone. I had to settle with another company.
Fordele: Decent car
Ulemper: Got completely ripped off. Alamo did not honor the price I signed up for and forced me to to pay over $400 when I signed up for a car that was supposed to cost $137
Ulemper: I did not rent the car because when we got there and we showed the rate we had the guy keep saying that is impossible you have no insurance he wanted to charge us insurance for 3 days $175.00 and the car rate $43 for the 3 das we thought it was outrages and decided to take a cab to the resort which was only $35.00
Rates were double my reservation...
Fordele: Nothing
Ulemper: My rate for a rental in DR was surprisingly affordable when I booked online. I went ahead and purchased the insurance made available during booking. When I arrived at the rental counter, additional insurance was required with the rental, regardless of the policy I'd purchased (mistakenly believing it was part of Alamo's a la carte options).
So I had a useless insurance policy and the required Alamo insurance more than doubled the online quote.
Bastards.
Punta Cana airport rental
Fordele: Exterior of vehicle delivered was not cleaned
Car Rental in the Dominican Republic
Fordele: We had a few problems with Alamo but Rosario Rodríguez
looked after everything for us. She saved the rental experience with Alamo.
Ulemper: There is a mandatory insurance in the Dominican Republic you must pay which is very expensive. Kayak does not tell you about it when you reserve your car which is very wrong !!!!!!.This insurance us very expensive !!!!!
Ulemper: I have take a insurance
Terrible: I reserved a car and there were no cars!
Fordele: Nothing
Ulemper: There were no cars! I reserved a car for 4:00 pm and got there, and they told me a car had to come from another town which would be there at 5:30. Worst experience ever. Would not recommend whatsoever. Alamo at PUJ airport.
mandag | 08:00 - 17:00 |
tirsdag | 08:00 - 17:00 |
onsdag | 08:00 - 17:00 |
torsdag | 08:00 - 17:00 |
fredag | 08:00 - 17:00 |
lørdag | 08:00 - 16:00 |
søndag | 08:00 - 16:00 |
Quoted price on Kayak is unrelated to the price you will pay
Fordele: Pickup is convenient to the airport
Ulemper: Get ready for a surprise when you arrive at the checkout counter to discover mandatory insurance, $1000 credit card holds, and lots of other fees in excess of what Kayak quoted you.
There was no rental
Fordele: Got to budget, and no 7 seaters available. Budget guy walked me over to National, where I was forced to pay double the reservation price to get the same vehicle I reserved.
Ulemper: Got ripped off. Won't use this again.
Best deal in Punta Cana
Fordele: Was cheapest deal at the airport rentals. Would rent again here
Ulemper: The car battery died if you turned the lights on without the engine running, for 5 minutes. Literally 5 minutes to a dead battery.
Had to have it jump-started twice and wish we would have been warned about that.
Fordele: The car was clean, new, and in good working order.
Ulemper: The cost of the insurance was twice the cost of the rental charge
Fordele: There is not much I liked. Very disappointed
Ulemper: It was hard to communicate with the sales reps. We were told we had to carry the insurance even though a credit card covered it or we wouldn't have ended up with a vehicle. And the total price ended up being nearly twice the amount we were quoted.
Did not receive what I paid for
Fordele: Not much since they placed me in a smaller truck that I did not ask for
Ulemper: I did not like the fact that I was given a category of vehicular other then what I asked for every when I showed them the email to prove it.
Best deal in Punta Cana
Fordele: Was cheapest deal at the airport rentals. Would rent again here
Ulemper: The car battery died if you turned the lights on without the engine running, for 5 minutes. Literally 5 minutes to a dead battery.
Had to have it jump-started twice and wish we would have been warned about that.
Fordele: The car was clean, new, and in good working order.
Ulemper: The cost of the insurance was twice the cost of the rental charge
Quoted price on Kayak is unrelated to the price you will pay
Fordele: Pickup is convenient to the airport
Ulemper: Get ready for a surprise when you arrive at the checkout counter to discover mandatory insurance, $1000 credit card holds, and lots of other fees in excess of what Kayak quoted you.
There was no rental
Fordele: Got to budget, and no 7 seaters available. Budget guy walked me over to National, where I was forced to pay double the reservation price to get the same vehicle I reserved.
Ulemper: Got ripped off. Won't use this again.
Fordele: There is not much I liked. Very disappointed
Ulemper: It was hard to communicate with the sales reps. We were told we had to carry the insurance even though a credit card covered it or we wouldn't have ended up with a vehicle. And the total price ended up being nearly twice the amount we were quoted.
Did not receive what I paid for
Fordele: Not much since they placed me in a smaller truck that I did not ask for
Ulemper: I did not like the fact that I was given a category of vehicular other then what I asked for every when I showed them the email to prove it.
mandag | 08:00 - 16:00 |
tirsdag | 08:00 - 16:00 |
onsdag | 08:00 - 16:00 |
torsdag | 08:00 - 16:00 |
fredag | 08:00 - 16:00 |
lørdag | 08:00 - 16:00 |
søndag | 08:00 - 16:00 |
BEWARE. Reservations do not matter
Fordele: Reservation made sept 2016 for the ONLY vacation I get all year at Christmas. Confirmed six times - even before leaving LAX! Arrived and was told "sorry lady we have no cars". Without all the horrible details here's a f ew:
- 3.5 hours begging/crying at counter they did not care although my reservation was acknowledged.
- Christmas day, traveling solo and disabled, they did not care.
- Supervisor got on phone, he did not care.
- I had nowhere to go and NO transportation.
- 3.5 hours later "we found a car it will be $800"
THIEVES AND LIARS. I witnessed FIVE other renters on either side of the Thrifty rental counter told the same thing.
Ulemper: Learned from MANY locals, "they do it all the time".
- my reservation was for 16 days $300.
I would NEVER give that country one dime out of my own pocket although the USA has given them HUNDREDS OF MILLIONS of dollars to rebuild.
Their culture is deplorable. They need to be delivered from the rampant "deception with a smile."
Bad Car experience
Fordele: NOTHING
Ulemper: I have rented cars for a little over 10 years now and this was the worst car experience. I rented a car in Punta cana for 13 days and when I got there around 2 pm when I go to pick my car up there wasn't any available. Not even that, before I left for my trip I confirmed it and they told me my car was available. Don't know how that works?? And to end the story short they triple the price? Worst car rental in the caribbean!!!! DONT RENT THRIFTY IN PUNTA CANA.
Horrible service ... no respect for my reserve
Ulemper: They overbook and dies not have a car for me , the supervisor said that my reservation was "expired" becaude i arrive 2 hours late.
They try to look for an indepent car rental that charge me 700 usd, when i book for 250 usd.
Horrible experience
The car served us adiquately for the week.
Fordele: The car drove nice, but was a stiff ride in the back seat for two adults. We were able to get four adult and 6+ bags. The air conditioning worked well. It had enough power to manuver when needed.
Ulemper: The Hyundai Accent is a small "Full size" car. Very short leg space in the back seat.
The outside of the car was clean enough, but the inside of the windshield was very bad. Refracted the sunlight to the point we had to stop and find water and towels to scrub the inside clean. I expected the required liablity insurance to be extra, but the required ups and extras almost doubled the original quoted cost. I was very nervious driving, fearing someone might hit me and we were warned of the consequences.
Not American Standards and Extra Charges - Punta C
Fordele: Car was fairly new and clean. Upon return rep drove us to our terminal in the car and helped us manage our luggage.
Ulemper: There were surprise extra charges and they insisted on putting a $1500 hold on my credit card because I declined their insurance. The car was smaller than what I reserved and there were no other options so we squeezed in and didn't have a very safe situation. There were several stickers partially removed from the windshield that obstructed the view.
BEWARE. Reservations do not matter
Fordele: Reservation made sept 2016 for the ONLY vacation I get all year at Christmas. Confirmed six times - even before leaving LAX! Arrived and was told "sorry lady we have no cars". Without all the horrible details here's a f ew:
- 3.5 hours begging/crying at counter they did not care although my reservation was acknowledged.
- Christmas day, traveling solo and disabled, they did not care.
- Supervisor got on phone, he did not care.
- I had nowhere to go and NO transportation.
- 3.5 hours later "we found a car it will be $800"
THIEVES AND LIARS. I witnessed FIVE other renters on either side of the Thrifty rental counter told the same thing.
Ulemper: Learned from MANY locals, "they do it all the time".
- my reservation was for 16 days $300.
I would NEVER give that country one dime out of my own pocket although the USA has given them HUNDREDS OF MILLIONS of dollars to rebuild.
Their culture is deplorable. They need to be delivered from the rampant "deception with a smile."
Bad Car experience
Fordele: NOTHING
Ulemper: I have rented cars for a little over 10 years now and this was the worst car experience. I rented a car in Punta cana for 13 days and when I got there around 2 pm when I go to pick my car up there wasn't any available. Not even that, before I left for my trip I confirmed it and they told me my car was available. Don't know how that works?? And to end the story short they triple the price? Worst car rental in the caribbean!!!! DONT RENT THRIFTY IN PUNTA CANA.
Horrible service ... no respect for my reserve
Ulemper: They overbook and dies not have a car for me , the supervisor said that my reservation was "expired" becaude i arrive 2 hours late.
They try to look for an indepent car rental that charge me 700 usd, when i book for 250 usd.
Horrible experience
The car served us adiquately for the week.
Fordele: The car drove nice, but was a stiff ride in the back seat for two adults. We were able to get four adult and 6+ bags. The air conditioning worked well. It had enough power to manuver when needed.
Ulemper: The Hyundai Accent is a small "Full size" car. Very short leg space in the back seat.
The outside of the car was clean enough, but the inside of the windshield was very bad. Refracted the sunlight to the point we had to stop and find water and towels to scrub the inside clean. I expected the required liablity insurance to be extra, but the required ups and extras almost doubled the original quoted cost. I was very nervious driving, fearing someone might hit me and we were warned of the consequences.
Not American Standards and Extra Charges - Punta C
Fordele: Car was fairly new and clean. Upon return rep drove us to our terminal in the car and helped us manage our luggage.
Ulemper: There were surprise extra charges and they insisted on putting a $1500 hold on my credit card because I declined their insurance. The car was smaller than what I reserved and there were no other options so we squeezed in and didn't have a very safe situation. There were several stickers partially removed from the windshield that obstructed the view.
Ulemper: No available cars at all. Worst experience ever
Fordele: Overall it was relatively cheap
Ulemper: No representative at arrival terminal. No transfer to the car rental location. Tried to force to buy an insurance for twice amount of the rental itself!! Price wasn't final and increased about 50%.
Good car doesn't make up for insurance scam and poor customer service
Fordele: We had a Ford Explorer SUV that was able to fit our big group and was clean, drove perfectly, it would have been a 5 star review had there not been poor service with Europcar and the insurance scam they pulled on us
Ulemper: I rented a SUV from Europcar through carrentals.com I purchased the insurance package through car rentals and when I go to Punta Cana they told me that for the SUV I cannot have the insurance I bought, I must purchase Europcar's insurance package. They also said that they DID NOT have it in writing as to where that actual company policy exists. They also did not have any paperwork that showed the different insurance packages. It seemed very sketchy and when I asked if there was a supervisor to speak to the guy said he was the supervisor. My rental went from being $375 to almost $700 with the little insurance scam. I emailed Europcar's customer service the day it happened, after my 7 day trip I still had not heard anything and still two weeks later have not heard from them.
Fordele: nothing
Ulemper: When we got there they did not have a 7 passenger vehicle and I had to catch a taxi. waited at the counter for 30 minutes for someone from their company to show up
Ulemper: Wouldn't let me use my Capitol one card coverage on insurance. Said I had to get a bank statement
Bait & Switch
Fordele: Because Europcar didn't have the same car I reserved, they gave me a similar one that may have been an upgrade.
Ulemper: Insisted I pay for insurance which tripled the cost of this rental. I have insurance on many personal vehicles as well as coverage from my credit card.
RIP OFF
Ripoff!!!
Ulemper: Was quoted $92. Then when we got to the counter it was over $350!!! They wanted to charge me $50 a day for basic insurance! More than double the rental itself!
Insurance issue
Ulemper: I purchased insurance online when booking. At the pick-up stand, they claimed to have no record of my insurance purchase and charged me twice.
Fordele: The car was new and in good condition.
Ulemper: I had to wait till 9am to pick up it instead 8 am as has to be opening hour.
I had to pay additional insurance - which I do not know about and my insurance from Allianz (bought together with car rental) was not accepted.
Ulemper: Wouldn't let me use my Capitol one card coverage on insurance. Said I had to get a bank statement
Insurance issue
Ulemper: I purchased insurance online when booking. At the pick-up stand, they claimed to have no record of my insurance purchase and charged me twice.
Fordele: The car was new and in good condition.
Ulemper: I had to wait till 9am to pick up it instead 8 am as has to be opening hour.
I had to pay additional insurance - which I do not know about and my insurance from Allianz (bought together with car rental) was not accepted.
Ulemper: No available cars at all. Worst experience ever
Fordele: Overall it was relatively cheap
Ulemper: No representative at arrival terminal. No transfer to the car rental location. Tried to force to buy an insurance for twice amount of the rental itself!! Price wasn't final and increased about 50%.
Good car doesn't make up for insurance scam and poor customer service
Fordele: We had a Ford Explorer SUV that was able to fit our big group and was clean, drove perfectly, it would have been a 5 star review had there not been poor service with Europcar and the insurance scam they pulled on us
Ulemper: I rented a SUV from Europcar through carrentals.com I purchased the insurance package through car rentals and when I go to Punta Cana they told me that for the SUV I cannot have the insurance I bought, I must purchase Europcar's insurance package. They also said that they DID NOT have it in writing as to where that actual company policy exists. They also did not have any paperwork that showed the different insurance packages. It seemed very sketchy and when I asked if there was a supervisor to speak to the guy said he was the supervisor. My rental went from being $375 to almost $700 with the little insurance scam. I emailed Europcar's customer service the day it happened, after my 7 day trip I still had not heard anything and still two weeks later have not heard from them.
Fordele: nothing
Ulemper: When we got there they did not have a 7 passenger vehicle and I had to catch a taxi. waited at the counter for 30 minutes for someone from their company to show up
Bait & Switch
Fordele: Because Europcar didn't have the same car I reserved, they gave me a similar one that may have been an upgrade.
Ulemper: Insisted I pay for insurance which tripled the cost of this rental. I have insurance on many personal vehicles as well as coverage from my credit card.
RIP OFF
Ripoff!!!
Ulemper: Was quoted $92. Then when we got to the counter it was over $350!!! They wanted to charge me $50 a day for basic insurance! More than double the rental itself!
mandag | 08:00 - 22:00 |
tirsdag | 08:00 - 22:00 |
onsdag | 08:00 - 22:00 |
torsdag | 08:00 - 22:00 |
fredag | 08:00 - 22:00 |
lørdag | 08:00 - 22:00 |
søndag | 08:00 - 22:00 |
Fordele: I didn't like that it was a very misleading experience. I booked through Kayak.com at a price and when I got to Hertz they said that they couldn't give me the value I was offered on the website and charged me double of what I expecting to pay.
Fordele: Convenience, dropped it off at a different location
Ulemper: The insurance we reserved was a joke. It was 10 dollars a day on the Kayak site only to find out when we got to the Hertz facility they wanted to charge more for insurance than the entire car rental price. We had 2 dents on the car that I told the hertz guy about. He saw them and agreed, but didn't add them to the damage sheet! So, at the other end, they are trying to charge us for dents that I have pictures of on my phone! The language barrier was a joke. If I have to pay for damage that was already on the car, I'll be coming back to Hertz for this.
Fordele: Honesty upon return
Ulemper: Was quoted a price and when I picked up the car I was downgraded to an suv that was not close to a “Tahoe or similar vehicle”. I was forced to sign into multiple types of coverages that according to the rep were mandatory. Price more than doubled from quite. Rep on return advised none were mandatory
Thiefs
Ulemper: Be. Careful. I went with a reservation and my total amount doubled.
Dropoff in Punta Cana
Fordele: The checkout process was easy and fast. Our credit cards were charge the right amount.
Ulemper: It would have been nice for them to offer dropoff service to the hotels so that we didn't have to call a taxi. However, the staff was great and drove us around the corner to the taxi stand.
No car! Made a reservation and showed up on time a
Ulemper: I was stuck and no other car companies had a car so I had to hire a taxi and it cost me 300USD. The man said they frequently overbook their cars. Disgusting.
Don t rent in punta cana
Ulemper: Want to charge 800 usd deposit to get the car.
Prices are higher than your reservation
Don t accept débit card
Price of the insurance is totally crazy
this rent car in dom. republic do not honor websid
Fordele: fast service
Ulemper: the rent a car did not honor, the rate we agreed on line and increase it , adding more taxes an fee, forcing me to swicth to another rent car , and got a better rate with a diference of 110. us dollar, dollar rent car . so it is not business. for you or me to rent through this webside, if your rep. will not honor the rate
Fordele: I didn't like that it was a very misleading experience. I booked through Kayak.com at a price and when I got to Hertz they said that they couldn't give me the value I was offered on the website and charged me double of what I expecting to pay.
Fordele: Convenience, dropped it off at a different location
Ulemper: The insurance we reserved was a joke. It was 10 dollars a day on the Kayak site only to find out when we got to the Hertz facility they wanted to charge more for insurance than the entire car rental price. We had 2 dents on the car that I told the hertz guy about. He saw them and agreed, but didn't add them to the damage sheet! So, at the other end, they are trying to charge us for dents that I have pictures of on my phone! The language barrier was a joke. If I have to pay for damage that was already on the car, I'll be coming back to Hertz for this.
Fordele: Honesty upon return
Ulemper: Was quoted a price and when I picked up the car I was downgraded to an suv that was not close to a “Tahoe or similar vehicle”. I was forced to sign into multiple types of coverages that according to the rep were mandatory. Price more than doubled from quite. Rep on return advised none were mandatory
Thiefs
Ulemper: Be. Careful. I went with a reservation and my total amount doubled.
No car! Made a reservation and showed up on time a
Ulemper: I was stuck and no other car companies had a car so I had to hire a taxi and it cost me 300USD. The man said they frequently overbook their cars. Disgusting.
Don t rent in punta cana
Ulemper: Want to charge 800 usd deposit to get the car.
Prices are higher than your reservation
Don t accept débit card
Price of the insurance is totally crazy
this rent car in dom. republic do not honor websid
Fordele: fast service
Ulemper: the rent a car did not honor, the rate we agreed on line and increase it , adding more taxes an fee, forcing me to swicth to another rent car , and got a better rate with a diference of 110. us dollar, dollar rent car . so it is not business. for you or me to rent through this webside, if your rep. will not honor the rate
mandag | 08:00 - 22:00 |
tirsdag | 08:00 - 22:00 |
onsdag | 08:00 - 22:00 |
torsdag | 08:00 - 22:00 |
fredag | 08:00 - 22:00 |
lørdag | 08:00 - 22:00 |
søndag | 08:00 - 22:00 |
Worst experience ever
Fordele: Like how easy it was to dropped off.
Ulemper: I was given one price online and at the counter I had additional charges that no one could assist me with. I had to paid an additional $60 for dropping it off at the same location I had reserved it for but was told that it was not included in the price of reservation, I was force to use their insurance for an additional $20 otherwise they would not release the car even though I had my own insurance.
Ulemper: The quotation was way to different from what the company charged me, plus I bought the Insurance previous to the rental and the staff at Firefly said it was not valid for the Dominican Republic.
Any way I can get my money back ?
Insurance
Ulemper: I have worldwide excess insurance and was not accepted, so my rental was an extra $ 19 x day.
Total charge 200% more than estimate on booking
Fordele: nothing
Ulemper: Waiting at the counter after a long flight to pick up the car and to be told that I have to pay so many extra including the Collision / LDW of $ 8.95 or $ 19.00 daily when I do have my own insurance.
From an estimate booking of $ 556 I end up paying $ 1696.11.
Never again I will be booking a car hire with a broker.
Worst experience ever
Fordele: Like how easy it was to dropped off.
Ulemper: I was given one price online and at the counter I had additional charges that no one could assist me with. I had to paid an additional $60 for dropping it off at the same location I had reserved it for but was told that it was not included in the price of reservation, I was force to use their insurance for an additional $20 otherwise they would not release the car even though I had my own insurance.
Ulemper: The quotation was way to different from what the company charged me, plus I bought the Insurance previous to the rental and the staff at Firefly said it was not valid for the Dominican Republic.
Any way I can get my money back ?
Insurance
Ulemper: I have worldwide excess insurance and was not accepted, so my rental was an extra $ 19 x day.
Total charge 200% more than estimate on booking
Fordele: nothing
Ulemper: Waiting at the counter after a long flight to pick up the car and to be told that I have to pay so many extra including the Collision / LDW of $ 8.95 or $ 19.00 daily when I do have my own insurance.
From an estimate booking of $ 556 I end up paying $ 1696.11.
Never again I will be booking a car hire with a broker.
mandag | 08:00 - 18:00 |
tirsdag | 08:00 - 18:00 |
onsdag | 08:00 - 18:00 |
torsdag | 08:00 - 18:00 |
fredag | 08:00 - 18:00 |
lørdag | 08:00 - 18:00 |
søndag | 08:00 - 18:00 |
mandag | 08:00 - 18:00 |
tirsdag | 08:00 - 18:00 |
onsdag | 08:00 - 18:00 |
torsdag | 08:00 - 18:00 |
fredag | 08:00 - 18:00 |
lørdag | 08:00 - 18:00 |
søndag | 08:00 - 18:00 |
0 stars because they didn't have a vehicle for us
Fordele: Absolutely nothing.
Ulemper: The fact that when we arrived they had no vehicles. Literally none and did not even try to help us find one. And we arrived ahead of our scheduled pick-up time to be safe. Horrible customer service and horrible company. Not what one wants to deal with when they arrive to a foreign country. Unacceptable.
We'vw been cheated, they didn't rent us any car.
Fordele: I would be capable to disband Kayak from the Internet.
Ulemper: They promised us to bring the car in Bavaro although, in the very first day they invited us in Punta Cana Aiport. After we made more than 5 phone calls, on European roaming, calls consisting of: wait a second, wait a second, and we were discussing with many, many operators, calling us on Terminal A, afterwards on Terminal B, and again on A and B, we found out that they didn't even have the car we ordered. We had to pay 70 USD taxi, round trip and also 282 USD insurance for no car. It was a disaster that destroyed our holiday. It's a huge mistake to have them as your franchisors. They don't speak English, it's a huge waiting time, no car, and the services are a disaster!
Horrible rental company
Fordele: Nothing
Ulemper: Bait and switch on prices. My rental before arrival was around 270 dollars and at the airport it turned into 597 dollars. Apperantly they do not accept the rental insurance I have bought thru Kayak (which Kayak recommended) so I was forced to buy their insurance which turned out to be more than the rental itself. Horrible rental company and I am not happy with Kayak that offered me insurance. So pretty much I got screwed. Never again am I booking rentals thru a website.
0 stars because they didn't have a vehicle for us
Fordele: Absolutely nothing.
Ulemper: The fact that when we arrived they had no vehicles. Literally none and did not even try to help us find one. And we arrived ahead of our scheduled pick-up time to be safe. Horrible customer service and horrible company. Not what one wants to deal with when they arrive to a foreign country. Unacceptable.
We'vw been cheated, they didn't rent us any car.
Fordele: I would be capable to disband Kayak from the Internet.
Ulemper: They promised us to bring the car in Bavaro although, in the very first day they invited us in Punta Cana Aiport. After we made more than 5 phone calls, on European roaming, calls consisting of: wait a second, wait a second, and we were discussing with many, many operators, calling us on Terminal A, afterwards on Terminal B, and again on A and B, we found out that they didn't even have the car we ordered. We had to pay 70 USD taxi, round trip and also 282 USD insurance for no car. It was a disaster that destroyed our holiday. It's a huge mistake to have them as your franchisors. They don't speak English, it's a huge waiting time, no car, and the services are a disaster!
Horrible rental company
Fordele: Nothing
Ulemper: Bait and switch on prices. My rental before arrival was around 270 dollars and at the airport it turned into 597 dollars. Apperantly they do not accept the rental insurance I have bought thru Kayak (which Kayak recommended) so I was forced to buy their insurance which turned out to be more than the rental itself. Horrible rental company and I am not happy with Kayak that offered me insurance. So pretty much I got screwed. Never again am I booking rentals thru a website.
Fordele: Nothing
Ulemper: The staff at the Punta Cana airport were horrible. They didn’t wanted to give me a car just because I didn’t paid much for my reservation online they only had cars if I was willing to pay more than 250$ US. With my reservation they said they don’t have a car and I have been charged on my credit card
Fordele: Nothing
Ulemper: It is a total rip off. Our confirmation stated that we would not have to pay anything else. They added over $250 to the agreed total. We spoke to their customer service desk and got no where. The first day they gave us an economy car when we prepaid for a mid suv. NO credit there. Car was filthy.
Hidden fees
Ulemper: It's hard to explain, because I didn't really understand it myself. But I'll try: I book a car that was $101 for five days. When I got there the total price ended up being over $550.00. Apparently theres an insurance and other fees that are not mentioned when booking that is required to rent a car. They photo copy your ID, passport, and credit Card too. After it was all said and done. I choose not to rent the car and was charged a $50 no show fee.
Fordele: Nothing
Ulemper: Car shuttle didn't exist in Punta Cana. Car rental company was in a parking lot.
Okay, but insurance surprise tripled the rental
Fordele: Car was not clean. Just an ok option. Lotsa choices at airport, but if just going to a resort probably better to take shuttle.
Ulemper: Insurance was a ripoff!
Punta Cana Ripoff
Fordele: Nothing
Ulemper: Required me to pay for $40 a day extra insurance, even though we have it on our Auto and Amex Platinum card. Said "NO THANKS!"
Amazing and friendly service
Fordele: I was greeted with kindness and even when I was having trouble with my credit card they were able to make an international call and get me in touch with the right people to resolve my personal issue. Very kind and professional.
The real price was 2 times higher
Fordele: nothing
Ulemper: Everything. The real price is 2 times higher than site shown. The support is awful. Didn't manage to cancel insurance.
Stolen by car company
Fordele: Nothing
Ulemper: When I arrived at the counter, I was told I needed to pay an extra $400 of unknown security fees. My original rental was $140! When I said I didn’t want the car anymore, I was charged $50! Wtf
Severely Overbooked
Fordele: Nothing
Ulemper: Severely Overbooked, Page for reservations should be closed off, highly do not recommend.
Ulemper: Car rental insurance and deposits are ridiculous not what I was specting you get one rate online and at the car rental office is a different rate
DO NOT USE THIS COMPANY
Fordele: The person I handed the car back to was great - very helpful and friendly
Ulemper: Basically: the price you are quoted doesn't include insurance. Insurance is around $120 extra. You will pay more to reduce the insurance excess from $2000 dollars to $800 - which you should absolutely do considering how crazy driving on the island is.
Fordele: Nothing
Ulemper: The staff at the Punta Cana airport were horrible. They didn’t wanted to give me a car just because I didn’t paid much for my reservation online they only had cars if I was willing to pay more than 250$ US. With my reservation they said they don’t have a car and I have been charged on my credit card
Fordele: Nothing
Ulemper: It is a total rip off. Our confirmation stated that we would not have to pay anything else. They added over $250 to the agreed total. We spoke to their customer service desk and got no where. The first day they gave us an economy car when we prepaid for a mid suv. NO credit there. Car was filthy.
Hidden fees
Ulemper: It's hard to explain, because I didn't really understand it myself. But I'll try: I book a car that was $101 for five days. When I got there the total price ended up being over $550.00. Apparently theres an insurance and other fees that are not mentioned when booking that is required to rent a car. They photo copy your ID, passport, and credit Card too. After it was all said and done. I choose not to rent the car and was charged a $50 no show fee.
Fordele: Nothing
Ulemper: Car shuttle didn't exist in Punta Cana. Car rental company was in a parking lot.
Okay, but insurance surprise tripled the rental
Fordele: Car was not clean. Just an ok option. Lotsa choices at airport, but if just going to a resort probably better to take shuttle.
Ulemper: Insurance was a ripoff!
Punta Cana Ripoff
Fordele: Nothing
Ulemper: Required me to pay for $40 a day extra insurance, even though we have it on our Auto and Amex Platinum card. Said "NO THANKS!"
The real price was 2 times higher
Fordele: nothing
Ulemper: Everything. The real price is 2 times higher than site shown. The support is awful. Didn't manage to cancel insurance.
Stolen by car company
Fordele: Nothing
Ulemper: When I arrived at the counter, I was told I needed to pay an extra $400 of unknown security fees. My original rental was $140! When I said I didn’t want the car anymore, I was charged $50! Wtf
Severely Overbooked
Fordele: Nothing
Ulemper: Severely Overbooked, Page for reservations should be closed off, highly do not recommend.
Ulemper: Car rental insurance and deposits are ridiculous not what I was specting you get one rate online and at the car rental office is a different rate
DO NOT USE THIS COMPANY
Fordele: The person I handed the car back to was great - very helpful and friendly
Ulemper: Basically: the price you are quoted doesn't include insurance. Insurance is around $120 extra. You will pay more to reduce the insurance excess from $2000 dollars to $800 - which you should absolutely do considering how crazy driving on the island is.
mandag | 08:00 - 21:00 |
tirsdag | 08:00 - 21:00 |
onsdag | 08:00 - 21:00 |
torsdag | 08:00 - 21:00 |
fredag | 08:00 - 21:00 |
lørdag | 08:00 - 21:00 |
søndag | 08:00 - 21:00 |
mandag | 08:00 - 22:00 |
tirsdag | 08:00 - 22:00 |
onsdag | 08:00 - 22:00 |
torsdag | 08:00 - 22:00 |
fredag | 08:00 - 22:00 |
lørdag | 08:00 - 22:00 |
søndag | 08:00 - 22:00 |
Be Warned
Fordele: Nothing
Ulemper: Got to car rental counter only to be told that they had no cars available and none of the other car rental companies had cars. We had to get a taxi to our destination and 2 days later we were able to secure a car from Budget but at 5 times the cost of our initial reservation with Payless.
TERRIBLE - DO NOT BOOK
Ulemper: Arrived at airport and there were no cars. Attendant said she would call and deliver a car to the hotel next day. Still no car, called everyday and still no car until day 5 of trip and then offered a compact (not suitable for 4 adults and baggage) and asked to come to airport to collects. Lies, bad service, awful company. Also price listed is wrong - highly inflated insurance costs on pickup.
Be Warned
Fordele: Nothing
Ulemper: Got to car rental counter only to be told that they had no cars available and none of the other car rental companies had cars. We had to get a taxi to our destination and 2 days later we were able to secure a car from Budget but at 5 times the cost of our initial reservation with Payless.
TERRIBLE - DO NOT BOOK
Ulemper: Arrived at airport and there were no cars. Attendant said she would call and deliver a car to the hotel next day. Still no car, called everyday and still no car until day 5 of trip and then offered a compact (not suitable for 4 adults and baggage) and asked to come to airport to collects. Lies, bad service, awful company. Also price listed is wrong - highly inflated insurance costs on pickup.
mandag | 08:00 - 21:00 |
tirsdag | 08:00 - 21:00 |
onsdag | 08:00 - 21:00 |
torsdag | 08:00 - 21:00 |
fredag | 08:00 - 21:00 |
lørdag | 08:00 - 21:00 |
søndag | 08:00 - 21:00 |
mandag | 08:00 - 16:00 |
tirsdag | 08:00 - 16:00 |
onsdag | 08:00 - 16:00 |
torsdag | 08:00 - 16:00 |
fredag | 08:00 - 16:00 |
lørdag | 08:00 - 16:00 |
søndag | 08:00 - 16:00 |
mandag | 07:00 - 23:00 |
tirsdag | 07:00 - 23:00 |
onsdag | 07:00 - 23:00 |
torsdag | 07:00 - 23:00 |
fredag | 07:00 - 23:00 |
lørdag | 07:00 - 23:00 |
søndag | 07:00 - 23:00 |
Biludlejningsfirmaer, der tilbyder transport eller afhentning fra Punta Cana Lufthavn til steder udenfor lufthavnen er Ace, Alamo, Avis, Budget, Dollar, Economy Rent a Car, Enterprise, Europcar, E-Z Rent-A-Car og Firefly.