Hoteller i Punta Cana

Fordele: God værdi for pengene, og passede til vores formål perfekt

Fordele: Venligt personale. God service

Fordele: The food and the service were excellent.

Fordele: Placering

Fordele: the hotel was really a good experience

Fordele: The staff at the pools bars and inside bar are amazing! The hotel is quiet and grounds are breathtaking. It is a 1 min walk to the pool and a 2 min walk to the private beach. Will go back again and again.

Fordele: The pool, proximity to the ocean, staff service was impeccable. Very focused on customer service.

Fordele: Friendly staff Beautiful hotel

Fordele: Location is beautiful. Staff very friendly and helpful. Food was delicious. A lot of activities to do for different ages.t

Fordele: The food and the Mexican restaurant was great. The bed was very good and I loved the fact that everything is close to the rooms. The service was very good and responsive to all your needs. I would go back to it again.

Fordele: The resort was clean all around. The staff were all very likable and I enjoyed talking to them. The room was (7220) was clean and spacious. It took me a night to get adjusted to the firmness of the king size bed. Television (32'') was small for the size of the room. A few issues with the room. The frosted glass door did not fully enclose the bath area. This allowed odors, noise and stem to travel outside of the bath area. Missing the door stop for the glass bathroom door. The exhaust vent in the bathroom was partially painted over with visible dirt buildup. Pools were clean and the beach and pool chairs were plentiful during peak times. Service was prompt and courteous. Some nightly entertainment was provided.

Fordele: Very good restaurants and bars Excellent service from employees Nice facilities

Fordele: I loved everything about the resort the people who work there are amazing the pool entertainment the beach was so clean and relaxing. A few of my favorite people in the resort was Sergio very helpful in everything,Ergie was so entertaining and full of energy,Liberado was so nice and even took pictures of us,and nelly who was one of the waitresses she was so sweet and caring I stayed in room 6306 it was sooo relaxing

Fordele: Easy check-in, easily arranged transport from airport to hotel, room was clean, staff friendly

Fordele: A great place with awesome staff. Very, very close to the beach. Clean large rooms and showers. Preferred the Chateau Del Mar Villa over the swanky all inclusive we stayed in earlier in the week. The staff was so helpful and accommodating. Walking distance to restaurants that were recommended to us. The pool was refreshing with a bar and quiet music.

Fordele: It was close to the real punta Cana city not stuck in a resort. Really just depends on what your looking for. Walking distance to bars and night life but not the beach. Nice pool and good breakfast

Fordele: Totally surprised by the property it is an hidden gem

Fordele: This hotel is in the thick of things. If you want to be a part of the more local side of the DR, this is it. The room was big, and the pool looked nice and clean. It seemed pretty safe, and the restaurant wasn't bad. Plenty of close bars and eats around.

Fordele: Great staff. Very nice boutique style hotel off the road. You will never believe this little Eden exists. Would def return here.

Fordele: Poll side and shady patio

Fordele: After not being able to connect to the internet in two different rooms, staff upgraded me to a pool side suite with working WIFI at no charge. A rough beginning but they came through.

Fordele: I went with three other people. We were greeted wonderfully. The person at the reception desk was courteous, professional and friendly. My boyfriend and I had reserved a one bedroom suite as well as my friend and her boyfriend. We each received a two-bedroom suite. It was beautifully decorated and arranged. However, we were expecting them to include the exact same things since we did make the same reservations and we received the same suite type. My suite included a waffle maker and their room  did not. They had A POT,  My suite did not. My friends master bathroom's toilet was clogged. She called reception and they sent someone to fix it right away which is great, however that is not something anyone should have to deal with on my vacation. There was no tub in the master suite which is fine because we prefer showers. The shower had glass doors that didn't really close. when showering, a lot of the water would end up outside the shower so the floor was constantly wet. The bathrooms from both suites was missing the hand and face towels and when we asked, we were told they weren't available at that moment. Since we booked two separate rooms, we would constantly call each other through the resort phone in order, for example, to meet up in the morning for breakfast, etc. There was only one phone and it was located in the dining area. It was inconvenient especially during the mornings to have to get up from bed and walk out of the room to another area of the suite to answer the phone, one of those phone calls coming from reception. My friends suite was also missing an ironing board, My suite had it. When I did my research on the resort, it stated Wi-Fi was included. This is not the case. Yes there was free Wi-Fi in the common areas but the suite’s Wi-Fi had to be paid for. The resorts information should’ve stated ‘Limited Wi-Fi’ or ‘Free Wi-Fi in common areas’. On our first day we were exploring the hotel and unbeknownst to us, we walked into the area where guests are signed up for the VIP membership. We were treated rudely by one of the managers. With an attitude, he said that it was the VIP area and just looked at us, expecting for us to "get the hint" and leave. One bad experience like that pretty much dissuades a person from not only becoming a member but to never visit the resort again. The buffet food wasn't all too bad, it just needed more of a selection. There were two restaurants where we made reservations, Sushi and Italian. The Sushi restaurant was located in its own small place, the Italian was not. It was located in an area belonging to the buffet, which I felt was not very "exclusive". Being a "Boutique" resort, I imagined more attention to detail and better attitudes towards guests.

Fordele: I love the place in the moment I was there. Ernesto is an awesome employee and is kind, helpful and really hard worked. Love my suit and the pool

Fordele: i did not like it at all, poor service, costumer service is terrible, housekeeping i think they are not making enough money, so that's why they really don't care about their job. i was expecting dominican republic food on the menu. conclusion, I WILL NEVER STAY IN THIS RESORT EVER AGAIN. It is too expensive for what they offer.