Punta Cana Hoteller

What I really loved, getting away from the Chicago cold in the middle of February. It was SO relaxing. The staff who made it extra special were Ossiris, Billis, Juan, and Juan Carlos. There were activities every night, mostly delicious food, and the dance club is hot--for like an hour, but it's a really hot hour. The omelette at The Hispanola are great! Between the Bali beds and the beach huts, you can get your fill of sunshine relaxation time. Drinking whenever and wherever you want, but if we go back, it'll be in the late summer when it's less expensive. It rained a little bit almost everyday that we were there. Our room was one with a "garden view," so no view at all, but close to the beach. No free transportation into town. If there was even a cheap shuttle that would have been preferable. Cabs are expensive.

Great rooms Staff very nice but didn't listen sometimes

We like the facilities for little kids. Family friendly, you have to walk (but we do not mind) they have 2 trolleys that pass every 6mnts. the personal is nice, it could be nicer the one in reception but they are ok. They help me to prepare the Happy birthday of my grandmother with music and the cake, that was the extra mile :) The personal is nice, it could be nicer the one in the front desk but they are ok. I know that the hotel was full, but every customer is important. Beside the monologues of yes and no (with any additional information) everything was nice.

If I have only one critic it will be for the casino staff,only place in the resort where for some reason the staff absolutely not friendly,

From ever person we passed going/leaving D.R. we seemed to have the best experience at this resort compared to other all-inclusives. We were on our honeymoon and the first room we went to had some problems. After going to guest services (way too many times, unfortunately) they upgraded us to an amazing corner room. One thing we did not know was that you could pay with US dollars everywhere on the grounds and didn't need to exchange our money. We'd go there again, but would consider paying the extra money to be part of the elegance club. If it is your first time to an all inclusive there are plenty things they do NOT tell you upon arrival. Don't feel bad going to guest services with questions. It is their job to make you feel at home and satisfied with your visit. We went several times to be sure we got the room service we requested and paid for. They finally got it right our second day there and it was worth asking questions.

This was for our honeymoon and it was extremely relaxing. We enjoyed everything from the room, the food and the location. However the staff really made us feel welcome more than anything. Evelyn was the sweetest lady and helped us with our Spanish which was really cool and made us want to come visit with her everyday. The whole crew was amazing as well. Just to name a few that went the extra mile were Yahaira, Alberto, Black Barbie, and Franchesca. They were excelente!! Also their were a couple guys that did a paddle board yoga session with us and they were hilarious and a lot of fun but unfortunately we forgot to write their names down so now I can't recall. Overall though we would definitely recommend this place it was an awesome experience. Spending the extra money for the exclusive membership is worth it as well because the place is rather large and it's nice having your own butler and desk to help you with booking reservations and excursions. Their was only one restaurant we weren't huge fans which was Sea & See but a lot of others liked it. Just wasn't for us I guess. We loved the food everywhere else though and the drinks were always coming and very delicious as well!

Spa service was exceptional. Bars have a good selection of drinks, and the bartenders were friendly. The staff in general was very friendly and helpful. Bag delivery and delivery service could take a long time.