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10,0
Fordele: car was clean, and comfortable. Surprised it only had a 10 gallon fuel tank. Great mileage.
Ulemper: Didn't like the fact that I had unexpected road detour and construction in the Tulsa area delayed my travel thus affecting my arrival time, and reallyI didn't like the fact that the office on Crawford Street closed at 6pm Forcing me to make a 4 hour trip in 3.15 hours with no lunch or break for fear of being locked out, without transportation, clothes for an overnight stay, not to mention the money for such stay. Really didn't like the fact that the female attendant, hinted or maybe suggested that I find another vendor. The new age technology that allows your employees 10 minutes to vacate the building after 6pm takes the customer service aspect completely out of your abiltiy to do business. But then again who really cares. You got your money and I got my ride.
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2,8
Disorganized
Fordele: Dropoff at airport went well. The key box was brutal to open in the cold, windy circumstances.
Ulemper: Your telephone was busy 40 minutes after our first call for airport pickup. At last a car attendant answered and brought a Chrysler 500 to the airport -- the only vehicle available. We rented it. No alternatives. The attendant was helpful, compassionate about the long delay. He said the manager was away and wouldn't return for an hour. In defense of the employees, our expected arrival was later than anticipated thanks to an airline scheduling problem. Nonetheless, having no car as reserved (Corolla) was unsatisfactory. The long delay was difficult to understand. Then having a bomber-size vehicle was disappointing.
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