Billeje i Salt Lake City Lufthavn

Ulemper: First, I couldn't get the car I reserved, the employee did not care and they over charged me for the car as I had booked a premium car and did not get it. Second, once we found the car, when we opened the doors, all we could smell was cigarettes, and there were ashes, food crumbs, dirt and greasy door handles. Filthy car, we pulled out our own cleaning supplies to clean it. Third, we complained to one of the employees, and they acted like they did not understand English. I will never use them again.

Fordele: The staff was great both at pick-up and drop off. Our disappointment was the car. It was advertised as a jeep and we ended up with a Ford escape. We were headed to 100 degree sun in Moab Utah and were forced to take a black car. The cruise control did not work.

Ulemper: Provide the vehicles you advertise and make sure they are suitable for the climate where your customers are traveling and they work properly.

Fordele: The price of the rental was good but they made the process of picking up the car such a nightmare that I walked away from the counter without no car.

Ulemper: Understand their own policies and procedures. I had my credit card stolen and had not yet received the replacement so I was forced and to use a debit card for the rental. I know this is not preferred but it is acceptable according to their web site so long as I agreed to pay a deposit with the debit card prior taking the car. The counter person said that I needed to forms of ID (my fault for forgetting the second ID) and after I had my family drove 20 minutes to bring the second ID to me I was told that I also needed a airline ticket stub demontraing a return flight. Kind of a hard thing to do when I live in the city where I was planning on renting the car. I then called their customer support line and after waiting 25 min on hold I was given a rep who let me explain the problem and then put me on hold. After coming back on the line he asked me a second time how he could help me like he forgot our entire conversation. This happened a total of three time. I would explain the situation get put on hold and when the rep returned to the call asked how he could help me. I finally asked for a manager and was told they were busy and then after a fourth hold I was told that they were all gone. Then hold again for another ten minutes and then they dropped my call. If it hadn't happened to me I wouldn't believe it. I will never use Thrifty again and will recommend the same to my company.

Fordele: The staff was not there even though I gave our flight arrival time and the business hours said they would be there till 1 am. We arrived at 11pm. We ended up renting from another company.

Ulemper: It could have been better if the business was own for the hours it says they are. If your arrival time does not fit in their hours of business, the online program needs to not let you put that time in.

Fordele: Nothing

Ulemper: There was no agent at counter. I called customer support, who disputed with me that no agent was present. After waiting 45 minutes, someone filled in to help fulfill the rental. However, my Kayak rental had been canceled by thrifty. I lost the amount I prepaid and had to purchase a new rental at a higher price with a car I did not want, as they claimed that the cancelled rental was no longer available. Nobody at the location or on the phone customer service could assist. This was a truly horrible experience and will never again rent from Thrifty.