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Fordele: The whole Business experience on SQ

Ulemper: During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ036, I occupied seat 15 A (mono, aisle-window): I did not understand the reasoning behind this layout: Seat facing straight the front of the aircraft, but not enough space to stretch the legs, and limited height for the footrest, feet getting hurled against a ceiling very quickly, and also footrest only on one side = one foot. The deep cavity, that is probably meant to house the lie-flat disposition, is at a 45° angle with the general direction of the seat. I am 77 and not in any way a contortionist. I decided that the best course of action was to remain seated for the duration of the 14:30 hours, flight without extending my legs. Maybe the crew could have explained how the passenger is supposed to fit into that weird design, but I did not ask, afraid that the demonstration might reawaken chronic shoulder and hip pain. I would be glad to read (not test) how this configuration is supposed to convey the sense of comfort expected from a Business Class ticket. It did nothing of the kind for me.

Ulemper: More food variety

Fordele: Crew very helpful. Seat was very good, food excellent.

Fordele: Crew was excellent

Ulemper: Better seat cushions

Fordele: Reliable service, clean cabin

Fordele: Price is good

Ulemper: The food can be more improve

Fordele: The service was outstanding! All of the flight attendants were amazing!

Fordele: Crew were very gracious and kind.

Ulemper: Food not as good as before

Ulemper: More storage space in business

Fordele: Crews sympathy’s

Ulemper: Disembarking On economy plus we had to wait for all business passengers to leave and there were that needed wheelchair hence took a long time

Fordele: Just ok

Ulemper: The crew and the service

Fordele: Three of us were sitting separately. Airline is able to accommodate us so that we get to sit together in a section where there is extra leg room.

Fordele: Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!

Ulemper: Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans.

Ulemper: Better movie selection. Better organized boarding in Frankfurt

Fordele: Spacious Premium Economy seats with excellent flight attendants looking after general wellness of customers.

Ulemper: In-Flight Wi-Fi has archaic plans… 30MB Chat App-only Plan for 2-Hours. It also usually has a pause button to halt and resume the internet session later, but there wasn’t one this time.

Fordele: Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch.

Ulemper: A comfort kit on a ultra long haul flight goes a long way

Fordele: Flexible seating due to only very few passengers. On time departure and arrival

Fordele: Amazing crew, very nice and helpful.

Fordele: Friendly staff. Both two meals were awesome.

Ulemper: Already done.

Fordele: Entertainment

Ulemper: Crew miss my drink

Fordele: The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals.

Ulemper: On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage.

Fordele: The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made.

Ulemper: My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential.

Fordele: I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally

Ulemper: The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms

Fordele: checking in at Changi Airport is always a pleasure, helpful friendly staff

Ulemper: the food is disgusting

Fordele: One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!

Fordele: SQ always has the best looking flight attendants

Fordele: Plane was super clean and comfortable. A long flight but we'll cared for by host.

Fordele: The service was excellent

Fordele: The service, foods , sack ,

Fordele: They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them.

Ulemper: They are well trained crews so I have no better ideas about improvements

Fordele: The crew was great although I needed to ask them for my meal cause they passed by me. They thought I had my meal already which I didn’t. I don’t think they did it on purpose so it was just misunderstanding. My flight was on SQ 38 from Singapore to LAX on October 30 2019 Other than that. All is amazing. I will still highly recommend Singapore Airlines to other people.

Ulemper: I think I have nothing in mind about improvements because I can see they have been training very well. I would like to say keep up the good work

Fordele: The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat.

Fordele: Overall, the staff was amazing, so as the food and cleanliness

Ulemper: The space between the seats in economic seat

Fordele: Food, service

Ulemper: The space