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Fordele: The crew were kind and helpful and kept us hydrated

Ulemper: The seats are so tightly packed that it’s quite uncomfortable

Ulemper: The internet connection was terrible i was not able to see anything that was being offered

Fordele: Horrendous experience. 6 hours on the tarmac, followed by a another 7 hour delay. I missed my connecting flight in Sao Paolo - had to spend another $1300 to get to my final destination

Ulemper: Everything was terrible.

Fordele: United canceled this flight.

Ulemper: If United didn't cancel this flight and then rudely answer questions about a full refund.

Ulemper: Airplane tire had to be replaced. Even though this was done fast, the flight was quite delayed.

Ulemper: This was a red-eye from Costa Rica to Chicago. I sat in the very back row, so I really felt the turbulence back there. But I had no chance of sleeping through it because my seat would not lean back; in fact it was so far upright that I was almost leaning forward. I can normally sleep on any flight but this was like sitting in a tiny cage designed to prevent me from finding any remotely comfortable position or getting any rest at all. They should not be allowed to sell a seat like this.

Fordele: Boarded quickly and got into air fast.

Ulemper: Way behind schedule and virtually no snacks or drinks.

Ulemper: Snacks were poor and lacking.

Ulemper: The flight was delayed for approximately 3 hours for mechanical problems.

Fordele: The crew was great.

Ulemper: On our way to Japan, the flight didn't wait for us though we were on the ground. We had 4 h lay over and missed it by 20 min which was by their system confusion. We missed our christmas plan and business prep time in Japan. Then on our way back, the plane turned around to the gate to pick up customers causing 40min delay. Made us furious. They gave us $200 credit each for our missing flight but we think we deserve more.

Fordele: The crew was great. Not some of the gate agents.

Ulemper: Re-routing us better not to miss the flight.

Ulemper: We waited nearly TWO hours in line to check in our unaccompanied minors.

Ulemper: For one my bag happened to some how end up on another flight I arrived at 4 pm in denver and didnt get my bag till 11 pm yesterday evening

Fordele: I had to run to the gate and was really thirsty on the plane. I asked for a bottle of water or something, and the flight attendant that said "we don't have bottled water. Sit down and your drink will be with you shortly."

Ulemper: Be more responsive to customers. By being responsive you can help the flight become more enjoyable.

Ulemper: Muy mal servicio, no dieron ni agua solo galletas vencidas ni una bebida, muy mala experiencia no recomiendo viajar en UNITED

Ulemper: Fue de lo peor, viaje a Bos a SAL , haciendo escala en NJ , los vuelos súper mega retrasados, pero el más retrasado fue el NJ a SAL , supuestamente iban. A compensar con alimentos pero lo único que dieron fue una galleta vencidas, y una bebida no más mal servicio, no lo recomiendo viajar en UNITED

Fordele: Lots of movie choices

Ulemper: Filthy plane, one rear lavatory out of order, the other lavatory was dirty from the start of the trip, one of our displays was inoperable and when the crew promised to look into resetting they never got back to us. Just a disappointment compared to other airlines we have flown.

Fordele: We arrived nearly on time & without issue.

Ulemper: The plane was warm & no cool air was being dispersed in the cabin & because of that it was very dry. Better temperature regulation, climate control is needed to make fir a more comfortable flight.

Fordele: The crew was incredible. The flight was 4 hours late.

Ulemper: Only one mini bag of prezels for a 4 hrs flight. Only 5 movies to watch. Terrible experience!

Fordele: This was a full-size jet, and the seats were more comfortable than those on the regional jet.

Ulemper: This was a regional jet, and this flight segment was 3 hours. The seats seem to have a little more leg room than larger jets but much less cushioning, and the pitch/shape of the seat back was very uncomfortable. I could barely walk when we reached Houston.

Ulemper: We could have had our non-stop flight that we booked. Air temp in cabin was cold and breezy

Ulemper: We could have had our non-stop flight that we booked

Ulemper: flight booking was changed from non-stop to connecting!

Ulemper: Economy seating legroom could be better for long-haul flight

Ulemper: They boarded us in spite of the fact that the flight had been delayed 40 minutes. We were all getting alerts on our phones but were told to disregard it and board anyway. We then had to sit on the runway for 40+ minutes until we could take off. Since we were traveling with two small children, it would have been preferable to spend those extra 40 minutes in the terminal rather than on the plane.

Fordele: NOTHING

Ulemper: Where should I begin? Incoming flight was late, so UA 1560 was delayed. After boarding, IFE was not working. Crew could not get it to work. Snack options were NON-existent for a 5-hour flight. Upon arriving at Newark, the gate was not available. Come on United this is your hub. Final straw, the baggage took about 50 to 60 minutes to arrive.

Ulemper: I got two basic economy seats and no seat assignment until after other passengers had already started boarding. The gate agent showed up late so it was a hassle to get to the counter and find out where I was sitting. Then there was a long backup on the gang way, and we still couldn't get on the plane. We were delayed sitting on the tarmac for an extra hour, the crew could have given us drinks or snacks then.

Fordele: Crew onboard were friendly

Ulemper: Flight delayed by 4+ hours - Ridiculous bag system