De seneste anmeldelser
- Alle anmeldelser
- Positive
- Neutrale
- Negative
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2,0
Fordele: Nothing. They had no cars available for anyone and we were stuck there at midnight with over 100 people in the facility.
Ulemper: Don’t give reservations unless you can fulfill them. Multiple companies pool cars at this location and none of them had any.
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10,0
Fordele: Great rental. Courteous staff
Ulemper: Nothing. Everything was fine
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10,0
Fordele: Staff was extremely helpful and drop off was pleasantly easy to accomplish
Ulemper: Smoot & problem-free!
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8,0
Fordele: Staff was friendly and the wait line not too bad and kept moving. Good job overall.
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9,2
Fordele: The drop off was very easy and the customer Representative was excellent
Ulemper: I had requested for a Toyota Rav 4 when we booked - we paid a premium rate - however was disappointed when we could not get it when we arrived to pick it up. they told us it’s first come first served and we settled for a Chevy Equinox instead which they said was an upgrade ( not sure it was though)
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6,4
Fordele: Good selection of cars. Car was new and clean.
Ulemper: Staff was rude and unhelpful. Spent 45 minutes in line waiting to pick up the car.
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10,0
Fordele: Friendly, stress free pickup and drop off. Plus great value!
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10,0
Fordele: Great car, great price. Helpful staff at pick up in BWI
Ulemper: I would have like to have been given a receipt or confirmation of drop off
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8,4
Fordele: It is a fast and easy process.
Ulemper: The man selling rental didn't seem to want to help too much. Everyone else from the person that gave us the car to the insurrance lady at the end were great.
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10,0
Fordele: yes,yes
Ulemper: Delivery and pick up to and from my home would be nice.
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8,0
Ulemper: Could have had the Kiosks working so there was no line. I had to wait 45 minutes in line because there was only 1 person working the counter and 4 kiosks not working.
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2,8
Fordele: The lady who checked us in was not very good at communicating. She made requests for information which I have never been subjected to before. Like my reservation number for a return flight in writing. She had my reservation, credit card, insurance card and driver's license. I have rented from Alamo before, but the amount of proof need to rent is ridiculous. I was also told and untruth about the toll pass. ( If i only used it for one day the ballance of the 5 days would be credited to my account). I just needed it to go over the bay bridge once, I told her and I was charged 5 days rental on a toll pass that I didn't need...
Ulemper: There was no one available to check in my car when i returned. There were a lot of cars parked waiting to be checked in without the renters present. I asked the people at the rental desk inside for a final invoice and they said they wouod have to email me one. This left a lot of loose ends on this rental where the rental company can take advantage of the rentor. I took pictures of the car when I left, including the dashboard with the mileage and fuel gauge. I dropped it off 3 days ago and am still waiting for my final invoice.
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10,0
Fordele: Great rental. Courteous staff
Ulemper: Nothing. Everything was fine
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10,0
Fordele: Staff was extremely helpful and drop off was pleasantly easy to accomplish
Ulemper: Smoot & problem-free!
anmeldelse fra
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9,2
Fordele: The drop off was very easy and the customer Representative was excellent
Ulemper: I had requested for a Toyota Rav 4 when we booked - we paid a premium rate - however was disappointed when we could not get it when we arrived to pick it up. they told us it’s first come first served and we settled for a Chevy Equinox instead which they said was an upgrade ( not sure it was though)
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10,0
Fordele: Friendly, stress free pickup and drop off. Plus great value!
anmeldelse fra
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10,0
Fordele: Great car, great price. Helpful staff at pick up in BWI
Ulemper: I would have like to have been given a receipt or confirmation of drop off
anmeldelse fra
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10,0
Fordele: yes,yes
Ulemper: Delivery and pick up to and from my home would be nice.
anmeldelse fra
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8,0
Fordele: Staff was friendly and the wait line not too bad and kept moving. Good job overall.
anmeldelse fra
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8,4
Fordele: It is a fast and easy process.
Ulemper: The man selling rental didn't seem to want to help too much. Everyone else from the person that gave us the car to the insurrance lady at the end were great.
anmeldelse fra
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8,0
Ulemper: Could have had the Kiosks working so there was no line. I had to wait 45 minutes in line because there was only 1 person working the counter and 4 kiosks not working.
anmeldelse fra
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2,0
Fordele: Nothing. They had no cars available for anyone and we were stuck there at midnight with over 100 people in the facility.
Ulemper: Don’t give reservations unless you can fulfill them. Multiple companies pool cars at this location and none of them had any.
anmeldelse fra
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6,4
Fordele: Good selection of cars. Car was new and clean.
Ulemper: Staff was rude and unhelpful. Spent 45 minutes in line waiting to pick up the car.
anmeldelse fra
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2,8
Fordele: The lady who checked us in was not very good at communicating. She made requests for information which I have never been subjected to before. Like my reservation number for a return flight in writing. She had my reservation, credit card, insurance card and driver's license. I have rented from Alamo before, but the amount of proof need to rent is ridiculous. I was also told and untruth about the toll pass. ( If i only used it for one day the ballance of the 5 days would be credited to my account). I just needed it to go over the bay bridge once, I told her and I was charged 5 days rental on a toll pass that I didn't need...
Ulemper: There was no one available to check in my car when i returned. There were a lot of cars parked waiting to be checked in without the renters present. I asked the people at the rental desk inside for a final invoice and they said they wouod have to email me one. This left a lot of loose ends on this rental where the rental company can take advantage of the rentor. I took pictures of the car when I left, including the dashboard with the mileage and fuel gauge. I dropped it off 3 days ago and am still waiting for my final invoice.
anmeldelse fra
