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Ulemper: Delays delays and delays

Fordele: The aircraft in very good condition.

Ulemper: The airport at Mexico city its really bad. Terminal 2.

Fordele: Good food

Ulemper: Ground staff need tourist training

Fordele: Comfortable seat but all and crowded

Ulemper: Entertainment: poor selection of museums c and movies. Aeromexico should adopt the very good entertainment selection on Delta. I did love the documentary La Maleta Mexicana.

Fordele: The aircraft.

Ulemper: Mexico needs a new airport.

Fordele: That it was not to crowded

Ulemper: That their was not much communication when it looked as our flight was not leaving on time

Ulemper: Terrible crew on this flight.

Fordele: Crew was nice-

Ulemper: for a red eye they should turn the overhead screens off!

Fordele: Nothing

Ulemper: 9 hour delay

Fordele: I paid more money to take the 14:40 flight rather the 15:15 which was $100.00 USD less, to find out my flight was delayed by 45min.. seat didn’t recline and was just a bad experience

Fordele: Pésimo servicio de las aeromozas, golpeaban en el pasillo con el carro porque andaban corriendo con ese carro de comida malcriadas

Ulemper: Que hubiera un mejor manejo con el equipaje, extraviaron una maleta de mi familia.

Fordele: on time

Ulemper: AC on boarding!

Fordele: I had a 1:59hr delay takeoff which made me lose the connection in CDMX to GUA and had the worst service attitude from an Aeromexico personnel at the counter.

Ulemper: Train the staff in quality service. Focus on empathy.

Fordele: Cheap flights

Ulemper: Needs better customer service (includes on the phone and in person) Provided no help at the Aeromexico counter, ended up missing my flight. Due to unable to print my boarding pass cause the flight was delayed. Definitely will not fly with this airline. Will NOT recommend to friends!!

Fordele: again, i was not on the flight as i had to be in california for my father's funeral...i was not refunded or even communicated with by vayama who I bought the flight thru

Ulemper: everything ...see above

Fordele: Nothing, old plane, it had ashtrays on the site, that's old!!! We flew close to 2 hrs and 30 min late

Ulemper: Everything

Fordele: Everything after takeoff was fine, except where plane landed, extremely far from terminal, even by bus.

Ulemper: We had an almost 5 hour flight delay! Got to Los Angeles after 1am and hotel, after having to go through customs, after 2 am!! Bus ride from plane to terminal once landed is extremely long.

Fordele: Cabin crew very attentive, engaged and friendly.

Ulemper: The boarding structure did t have very clear signs for priority boarding and the leg room didn’t seem anything different from reg economy. I feel I didn’t get anything more for what I paid for AM plus.

Fordele: Planes and crew are great and look on par with top names.

Ulemper: Delayed departure and only snacks served not even water; please give water.

Ulemper: They are not friendly with disabilities deaf

Fordele: On time service and great rates.

Ulemper: Better food and more room. Cramped and tight seems. Like your jammed into a can.

Ulemper: Went to check in baggage and had my paid receipt and Aeromexico insisted luggage wasn’t paid for and we had to double pay at the airport so we didn’t miss our flight! RIDICULOUS! Wake up Aeromexico and KIWI booking!!!