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Fordele: Seat was comfortable and the entertainment was good.

Ulemper: Honestly, almost everything was good. At the meal time, the flight attendants spilled a lot tomato sauce on my white sweater. Of course it was very uncomfortable, they apologized and try to clean the mess and my sweater, but obviously they couldn’t make it. It was very embarrassing for me. I had to take off my sweater and wear only my winter coat. I suggest they should be more careful.

Fordele: Nothing

Ulemper: The puntuality

Ulemper: Terrible experience at check-in in Tuxtla Gutiérrez. Aeromexico really must do a better job.

Ulemper: Flight landed and sat on the tarmac for 45 minutes. Need to better schedule gate availability in Mexico City.

Fordele: Everything was fine except I ordered an aisle seat and was given a middle seat instead. The person who did get aisle played a war game for my territory with his arns over the arm rest and his refusal to get up whem the window person needed out. Next tine I will demand my aisle purchase is hononored

Ulemper: My aisle purchase being respected

Ulemper: Un mejor trato.

Fordele: Nothing

Ulemper: Everything. The most horrrble experience. Delayed for 2 hours of which 1 was spent in a motionless plane. Hot, no AC,no water, no food, and all because of their mistake

Ulemper: Wasn't allowed to board because my sister is autistic traveling with her service dog. This had been the worst experience ever. We feel discriminated for something that is outside our control . This is unacceptable.

Fordele: The seat was a good size and not totally uncomfortable

Ulemper: Literally everything needs some serious improvement — delays like crazy, the crew leaves you clueless, the customer care is horrendous.

Ulemper: Waited on tarmac in Mexico Cory for 50 minutes to park the plane

Ulemper: Really but service I m not recommended sorry

Ulemper: Not canceled the flight for no reason. You need better entertainment.

Fordele: Not a thing

Ulemper: Timing

Ulemper: I didn’t like that the flight had a 4 hour delay!

Plane smelled, overnight flight had lights on the entire time.

Fordele: nothing

Ulemper: smell, old chairs, lights on the entire time

Fordele: Comfy seats onboard Good selection of movies Decent food from MEX to SFO

Ulemper: I purchased ticket stating business class for both legs, but the first leg of my trip did not have a business class cabin at all. I did not get what i paid for!!!! My seat back IFE did not work at all. Boarding experience was terrible and took forever. The lounge MEX was overcrowded with non-functioning wifi

Fordele: The food is terrible no choices you can tell nothing is fresh they did not even have enough white wine

Fordele: The crew was very nice. The price was good.

Ulemper: That was the most uncomfortable seat I’ve ever had to fly in. I’m on 5’7 and I was really stuck. Luckily the guy sitting next to me was my same size. I feel bad for someone who’s tall or large. No WiFi and you couldn’t charge your phone. Also the tray table was broken and my drink kept spilling on me.

Fordele: Very good crew.

Ulemper: Both in-bound and out-bound flights were delayed.

Fordele: Food quality

Ulemper: Service of drinks.

Fordele: Crew nice

Ulemper: The flight was delayed more than 6 hours...and they just dragged us along one hour at a time, effectively ruining our day