10.0
All went well. The only issue is that people at Avis Burbank Airport do not pick up the phone or get disconnected. I had to call 5 times to accomplish a rental extension.Anmeldt d. 17. mar. 2026
anmeldelse fra![kayak]()
2.0
I never received the car. Upon arrival, they told me they were booked and had no car for me. I was left hanging.Anmeldt d. 2. jan. 2024
anmeldelse fra![kayak]()
2.0
They did not have the vehicle I had reserved and tried to rent me a very different vehicle for more money. When I returned to complain, the found a vehicle that I needed. Overall rental took two hours.Anmeldt d. 25. aug. 2023
anmeldelse fra![kayak]()
8.0
There was not an area for me to drive my personal vehicle to the pick up area. Also, the customer service desk was in a completely different floor from where I drove up. There was a desk there but they said they could only help members and would not help me even though they did not have any customers. Then when I returned in the vehicle, I was charged a different amount than I was quoted. Fortunately I caught this once I got home and then had to call customer service to get this fixed.Anmeldt d. 6. apr. 2023
anmeldelse fra![kayak]()
4.0
The woman at the Avis desk at the Burbank airport was rude, unpleasant and started our trip off on a really bad note. We liked the car we drove and it was an easy pick up and drop offAnmeldt d. 3. jan. 2023
anmeldelse fra![kayak]()
6.0
The instruction manual was in the glove compartment! What a great and useful surprise. The car appeared to be very clear butv it smelled like a Jewish deli which made me hungry.. the price changed was more than I had agreed to but I needed the vehicle so I overpaid.Anmeldt d. 6. dec. 2022
anmeldelse fra![kayak]()
2.0
The Avis rental car line was obnoxiously long. So long in fact that I went to another rental car company, asked if they had a car I could use, haggled about the price, and rented from that other company. All of this before 1 customer was finished being helped in the Avis line. I will never try and rent from Avis again.Anmeldt d. 27. sep. 2022
anmeldelse fra![kayak]()
8.0
Although I had "Skip the Counter" I couldn't figure out how to do that or where to go, so I ended up standing in line at the counter which took some time since they did not appear to be fully staffed. I would suggest better signage to direct customers where to go to Skip the Counter. The hybrid car I got was awesome. Drop off was excellent -- couldn't have been simpler. Overall pretty satisfied with Avis and would rent again with them.Anmeldt d. 18. sep. 2022
anmeldelse fra![kayak]()
4.0
at drop off is bad, never received a mail with changes an another charges, drop off site was not clear, is poor assistance for this action. BAD VERY BADAnmeldt d. 13. jul. 2022
anmeldelse fra![kayak]()
10.0
Easy and relaxing to pick up a car at Burbank (Bob Hope) Airport No LAX crowds or chaos!Anmeldt d. 1. jun. 2022
anmeldelse fra![kayak]()
2.0
Agent at the rental counter finished with the guest in line before me. I walked up to the counter. she turned and walked away, never said a word, and then never returned just leaving me at the counter. She didn't explain she was leaving and never said go over to the Budget counter beside to be helped.Anmeldt d. 25. feb. 2022
anmeldelse fra![kayak]()
10.0
Closer to the airportAnmeldt d. 3. feb. 2022
anmeldelse fra![kayak]()
