Billeje i Catania Fontanarossa Lufthavn

Ulemper: No hubo entrega de coche porque mi licencia no era valida para conducir por italia. Y lo peor Cartrawler me cargo en mi tarjeta de credito que puse como garantia en el mismo momento que hice la reserva como SI ME HUBIERAN ENTREGADO el coche.

Making up additional charges

Ulemper: I made a reservation with Goldcar because they came up on Kayak as the cheapest option. Soon after arriving at the front desk in Catania, Sicily, I understood why: their business model is to make up for a low initial quote with additional charges. Their first step is to relentlessly push for you to buy extra insurance covering damages, which would have double the initial cost. The lady at the counter could not stop insisting on how crucial it was for me to buy this extra insurance, 'because you know, things here do happen -it's particularly bad to go around with a car in Sicily...'. If you arrive at the pick-up station without additional insurance, they move to step two: your car will be found with scratches and you will be charged extra. When I arrived, I found a guy returning his car who was extremely frustrated, staring at his car and shaking his head in disbelief. A Goldcar employee insisted that there were scratches on the front of the car, however, I could not possibly detect any. A supervisor called for verification only reinforced the claim. It was a surreal situation: four people staring at the car, with the employee filling up forms and charging the renter 250 Euro for a phantom damage that no picture could possibly document. I offered the renter to be a witness in future court proceedings. Only then the employee relented and dropped the case, but at that point, I was very worry about my own rental. I was given a paper recording no scratches on my car, so i spent the next 30 minutes scrutinising the car and found a few faint traces that no doubt would have turned into charges. Then I spent the rest of the holiday worrying about the moment I would return the car. Never again.