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Bad boarding

Fordele: The flight was fine, attendants we're good, entertainment options are great.

Ulemper: Boarding. It was probably the worst I've seen. A shared intercom system between two gates (b7 and b7a), boarding flights around the same time and our flight beginning portions of pre boarding with no announcements caused mass confusion. Passengers lining up to go before they should, bumping into each other, no info or corrections over the intercom. The gate agent yelling at people to move aside. Overall terrible gate agents and terrible set up. Flight crew was great though.

Flight Delayed - Terrible Communication

Fordele: I liked that we finally arrived.

Ulemper: I didn't like the lack of communication on Delta's behalf by their employees throughout our plane delay process. We were very delayed, and would be getting alerts on our phones before anyone told us what was going on. The forced us to change planes and didn't explain what the plan was or how we why we were transitioning. A lot of passengers had to ask each other what was going on, due to this lack of direction.

Fordele: Crew was as helpful as they could be. Even though they didn't have much info about the delay, they answered questions and stayed calm.

Ulemper: 2 hour delay. Got a free bottle of water.

Ulemper: Condition of the airplane