Billeje i Killeen Fort Hood Regional Lufthavn

Fordele: Car was clean and up to standard.

Ulemper: Customer service representative was too busy to give individual care. When she tried she gave policy information but not personalized care. Due to this I hesitate using or recommending Budget to my family or my company and friends.

Fordele: Staff was friendly, got there at 8:00am, car had not been cleaned from previous rental l, was told their wasn’t any evening shift, to clean the cars?

Bad customer service!

Fordele: Vehicle was nice and clean

Ulemper: Sylvia the agent that helped us was extremely rude! She didn’t greet me when I walked up to the counter, and she kept working on her computer before helping me. Her overall demeanor was rude and unprofessional. Then she gave us a 5 seater car instead of 7. When I went back in to get the correct car she had said someone else gave her the keys. I would retrain or hire new employees that actually have customer service skills.

Fordele: El coche estaba limpio y era estándar.

Ulemper: El agente del servicio de atención al cliente estaba demasiado ocupado para prestar atención individual.Trató de dar información de la política, pero no da atención personalizada. Debido a esto, dudo que vuelva o recomiende Budget a mi familia o a mi compañía y amigos.

Fordele: El personal era amable, llegamos allí a las 8:00am, el coche no había sido limpiado del alquiler anterior, se le dijo que no había ningún turno de noche, para limpiar los coches?