Gæsteanmeldelser
Samlet vurdering
6,8
Godt
Baseret på 65 anmeldelser
Samlet
7,1
Boarding
7,0
Komfort
6,6
Besætning
7,5
Underholdning
6,4
Mad
6,4
Gå til hovedindhold
Seneste anmeldelser
- Alle anmeldelser
- Positive
- Neutrale
- Negative
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8,6
Fordele: Staff very helpful
anmeldelse fra
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8,0
Fordele: Staff were very kind and helpful, movie options on the flight were great
Ulemper: The lights were turned off in the middle of the flight, and it was not a red-eye flight so I was trying to stay awake. Also there was not enough food served after the one meal and I was hungry
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6,6
Just OK
Fordele: Easy boarding process and friendly crew.
Ulemper: Cramped seating, especially when person in front of me was reclined. I never expect great airline food, but Alitalia's seems below average to me.
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10,0
Ulemper: Was delayed by 1:30 hours
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10,0
Fordele: I never flew abroad before the flight and crew was fantastic.
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8,0
Amazing cabin crew
Fordele: They went beyond expectations, one passenger removed an extremely heavy carry-on approx 9 times during the flight, inconsiderately left it in the narrow aisle, and the crew each time without ever losing their patience put it back on top. The passenger was a nightmare. Never once did the Alitalia crew show displeasure, personally I would have had words with her. Another passenger had a serious ankle injury, happened a few hours before the flight, the attendant was so considerate to get her comfortable, ice for the swelling, truly this crew was fantastic. Also came around with liquids the entire flight. This was a totally superior crew.
Ulemper: Alitalia food is consistently poor. Tastes awful, over abundance of thyme in both chicken & stringbeans, cake was hard like a rock, roll also hard, why no butter? Doesn't anyone do a taste test on what u r serving? When I traveled with Delta flights from Rome, food was way superior. The snack before landing is ??? I could not even guess what was being served.
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7,6
Fordele: Timeliness. Good leg room
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4,3
Alitalia flight
Fordele: Nothing good to say, direct flight from Rome to Boston helped
Ulemper: No vegetarian food options. Inspite of asking for vegetarian options pre-flight, there was nothing the personnel could do for accommodating our request. The alitalia site didnt even have any options to add any special meals. The flight attendant during our onward flight gave us wrong info about the possibility to change the food option pre-flight atleast for the return flight. Even that request was not accommodated as the lady in the airport (Rome) said that we cant take any food requests. Surprisingly there is no option even during check in to change or add any food options. Nikhil
anmeldelse fra
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4,0
Booked flight on KLM but actually flew Air Italia
Fordele: It got me from point A to point B
Ulemper: The service was pretty bad. had to wait in a long line just to get a paper ticket in order to enter security line, even though I was checked in and had a mobile ticket with bar code to be scanned. Disappointed that I booked a KLM flight but was put on Air Italia. Not what I thought I was paying for.
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5,6
Unable to change seat at check in despite a half e
Fordele: The snack was nice
Ulemper: Unable to change seat at check in despite a half empty plane & the near 3 hour delay, which to be fair was not Alitalia's fault.
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2,0
The flight was changed with no notification to me
Ulemper: The fact that the flight could be at a different time with no notification or refund.
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2,0
Terrible from start to finish
Ulemper: First flight was 1.5 hours late; missed connection and the staff were not at all helpful and did not seem to care. rerouted through another city; bags lost. horrible customer service.
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8,0
Fordele: Staff were very kind and helpful, movie options on the flight were great
Ulemper: The lights were turned off in the middle of the flight, and it was not a red-eye flight so I was trying to stay awake. Also there was not enough food served after the one meal and I was hungry
anmeldelse fra
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6,6
Just OK
Fordele: Easy boarding process and friendly crew.
Ulemper: Cramped seating, especially when person in front of me was reclined. I never expect great airline food, but Alitalia's seems below average to me.
anmeldelse fra
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8,0
Amazing cabin crew
Fordele: They went beyond expectations, one passenger removed an extremely heavy carry-on approx 9 times during the flight, inconsiderately left it in the narrow aisle, and the crew each time without ever losing their patience put it back on top. The passenger was a nightmare. Never once did the Alitalia crew show displeasure, personally I would have had words with her. Another passenger had a serious ankle injury, happened a few hours before the flight, the attendant was so considerate to get her comfortable, ice for the swelling, truly this crew was fantastic. Also came around with liquids the entire flight. This was a totally superior crew.
Ulemper: Alitalia food is consistently poor. Tastes awful, over abundance of thyme in both chicken & stringbeans, cake was hard like a rock, roll also hard, why no butter? Doesn't anyone do a taste test on what u r serving? When I traveled with Delta flights from Rome, food was way superior. The snack before landing is ??? I could not even guess what was being served.
anmeldelse fra
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7,6
Fordele: Timeliness. Good leg room
anmeldelse fra
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4,3
Alitalia flight
Fordele: Nothing good to say, direct flight from Rome to Boston helped
Ulemper: No vegetarian food options. Inspite of asking for vegetarian options pre-flight, there was nothing the personnel could do for accommodating our request. The alitalia site didnt even have any options to add any special meals. The flight attendant during our onward flight gave us wrong info about the possibility to change the food option pre-flight atleast for the return flight. Even that request was not accommodated as the lady in the airport (Rome) said that we cant take any food requests. Surprisingly there is no option even during check in to change or add any food options. Nikhil
anmeldelse fra
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4,0
Booked flight on KLM but actually flew Air Italia
Fordele: It got me from point A to point B
Ulemper: The service was pretty bad. had to wait in a long line just to get a paper ticket in order to enter security line, even though I was checked in and had a mobile ticket with bar code to be scanned. Disappointed that I booked a KLM flight but was put on Air Italia. Not what I thought I was paying for.
anmeldelse fra
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5,6
Unable to change seat at check in despite a half e
Fordele: The snack was nice
Ulemper: Unable to change seat at check in despite a half empty plane & the near 3 hour delay, which to be fair was not Alitalia's fault.
anmeldelse fra
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2,0
The flight was changed with no notification to me
Ulemper: The fact that the flight could be at a different time with no notification or refund.
anmeldelse fra
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2,0
Terrible from start to finish
Ulemper: First flight was 1.5 hours late; missed connection and the staff were not at all helpful and did not seem to care. rerouted through another city; bags lost. horrible customer service.
anmeldelse fra
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