Fordele: not much
Ulemper: on time departure
Fordele: On time, direct flight.
Ulemper: More leg room would have been nice. I'm 6' which usually isn't a problem, but I didn't really fit in these seats. Everything else was good, so not a big deal for a short flight.
Fordele: We got there.
Ulemper: Plane is old. Seats are very close together. I’m 5’6 and my knees hit.
Fordele: It got us there.
Ulemper: We did not receive an email for online check in so had to pay extra at the airport.
Dont sit at the back next to a jet engine
Fordele: On time, clean, a free coffee and pack of cheese snack. Price OK but it did land at 2am.
Ulemper: As i didn’t book a reserved seat i was allocated the very rear seat, even though the flight was half empty. No windo and adjacent to the jet engine. Very very noisy and vibrating, deafening even with headphones, dont sit at the back next to a jet engine. Those at the front had a quiet flight.
Fordele: Price. The plane was in good condition. The check-in was fast.
Ulemper: Nothing, considering it is a budget airline
Ulemper: No one from Andes let us know that the flight was 4 hours delayed (scheduled for 8:45pm) and the airline employees were rude. They ended up giving us dinner vouchers but we couldn’t use them until after 12am, which was past the time that we were supposed to have landed in Buenos Aires. Andes is the worst airline ever.
Double charged for same flight
Fordele: Booked through Kayak and was double charged for the same flight. When I asked Kayak to help they sent me to the airline to disput the case. The airline says its kayak who has to deal with it. Bottom line you might get a great deal but if things go wrong kayak will not help you. I’ll meve use them again.
Fordele: Hi we had problem.one of my passenger never flu Whit us passport issue .the company .The Andes release the money to kajack so can u refund the money to my credit card ..also the flight to iguazu was horrible weather issues....
Ulemper: Flight back to aeroparwue was very smooth .thank you
Fordele: On time flight despite weather activity
Ulemper: The electricity went out as I was trying to check in. They charged me 200 pesos for online check in.
Fordele: Personal very good.
Ulemper: I did.no like the delay in taking off.the flight.
Ulemper: PRICELINE IS BULLSHIT AND A FRAUD
Lost bag and incorrect tickets
Fordele: Nice staff
Ulemper: Our bag has gone missing so now we have no clothing and toiletries. We were never sent etickets. When we went on the airline's website to check in we only got tickets for half of our journey. At the airport we were issued new tickets which were also only for half a journey so we had to queue again to get new tickets.
Delays with no information
Ulemper: Firstly, upon arriving at the airport we were told we had to pay 200 pesos each for not checking in online, despite having no prior warning of this. The check in process was extremely long and slow - at least a hundred passengers were still queuing 30 mins before we scheduled to depart. We were then 2.5 hours delayed with no explanation given. Staff continually told us false information about boarding time, and when we were finally able to board, the whole process was chaotic and poorly managed. The plane was also incredibly old and uncomfortable.
Fordele: Staff were fantastic!
Ulemper: There was an issue with the online check-in system which caused some people delays.
Fordele: I thought the crew were fantastic. And I was very appreciative of the fact that we were given food for such a quick flight.
Ulemper: There was an issue with the online check-in. I had to buy a seat when I went to the online check-in as there were no free seats available. Which is rubbish in the first place as opting to buy a seat is fine but being forced to with no other option is not at all what I paid for. As it happens I decided to go through with payment anyhow as it seemed like the easiest way to get through the process only to be given the option of visa or American express only and I only have a mastercard. 'Fine' I thought, I'll pay at the airport. I arrived early to do so only to find out that I couldn't pay and therefore could not check-in. Myself and a number of other passengers had the same issue. I was very lucky as I was a solo traveller and there was one seat available on the flight but I think everyone else had to wait several hours for what was essentially a computing issue. The staff were amazing during this process, I have no qualm with the service of people whatsoever but the technology seems a little unreliable.
Fordele: The flight was ok to good: on time, snack provided, etc.
Ulemper: We couldn't check in online because we had to pay a charge for checking a suitcase, they only took Amex or Visa as payment (my cards are all MC), and the payment information required an extra date that I couldn't figure out. AND they charge $120 pesos extra per person for checking in at the airport! We didnt have assigned seats, so went to the airport early to check in. We actually were given seats in an exit row after much discussion between the airline rep and the boss... I assume because the plane was full and those are more expensive seats. We ended up having to pay $800 pesos each to check in and to check a small carry-on size bag.
Fordele: Friendly crew. Enough room for legs. Like lining up for boarding by getting in line.
Ulemper: All carb snack. Lack of announcement for boarding in English.
Afraid of a little rain
Fordele: Our plane sat on the tarmac in the rain when we should have been boarding. They waited an hour for a jetway to open up so we wouldn’t get wet. Of course missed connections ensued.
Ulemper: Get some umbrellas. It rains in the jungle.
Ulemper: Chaotic check in and doesn't get much support from other ground crews
Fordele: Great staff, clean plane, nice snack
Ulemper: Boarding was a mess. Need a more structured boarding process.
Ulemper: Get some air conditioning! We sat on the tarmac for 40min roasting in 35degree weather.
Fordele: Nada. Nos Mataró. De calor, sin AC. SE RETRASARON 2,5 hs!!
Ulemper: Siempre hay retrasos. 2,5 hs de demora para un vuelo de 45 min. ninguna explicacion ni disculpas.
Fordele: Flight attendants were friendly.
Ulemper: Flights were delayed with zero information; no clarity on where to board; everything was super slow; plane was dirty
5 hour delay with little information
Fordele: Not much
Ulemper: We were due to leave at 1pm but instead we’re delayed until 6.30pm. There was very poor information provided as to the nature of the delay and how long before the flight would leave.
Fordele: The flight was on time.
Ulemper: The plane was a little shabby. The seat very uncomfortable.
Ulemper: Flight was two hours late, snacks terrible, plane extremely old, air con up too high was freezing
Fordele: The flight crew was friendly and kind.
Ulemper: 1) Arrived 1.5 hours before local flight. Check in took so long and was so disorganized that we got to the gate at exactly departure time. 2) The we didn't depart for an hour. 3) the plane was dirty: stained seats and spills.
Ulemper: Super crowded and disorganized boarding. Took off late due to disorganized boarding process.
Late and confused
Ulemper: Iguazu was pure chaos trying to board the plane. We were given hand written tickets with none for our connection to salta and where told we had to get our tickets to salta once we were in Buenos Aires. The flighty ended up leaving almost an hour late.
Rushed with no bags
Ulemper: We arrived in Buenos Aires an hour late. We had to run down to the ticket counter to get the tickets for the connecting flight. We were once again assured our bags were checked through. We then had to run up the boarding area and cut everyone in line at security to make it in time. Once we made it to salta our bags did not. Fortunately they did on a later flight but still a big inconvienece.
Good flight, terrible check in process
Fordele: Got upgraded to an exit row because my legs were too long for the last row in the plane. Free snack on board. Friendly flight attendants.
Ulemper: I was in like for almost 2 hours to check in. The flight was late. Cyber cost to check a bag in is too expensive.
Ulemper: Flight delayed three hours.
Fordele: The price
Ulemper: Everything else other than the price. Delayed, canceled, shitty customer service, poor communication...
Ulemper: The communication from the staff at check-in was sub-par. The flight was delayed and, again, communication almost non-existent. This is the first time I've seen a plane's cabin covered in old gum. The floor, seats, food trays, all had gum on them. The plane itself seemed old and troublesome at times regarding the safety and durability.
You get what you pay for
Fordele: Small snack provided Smooth flight
Ulemper: Late departure
Worth a try
Fordele: Friendly, helpful staff. Nice snack and drinks
Ulemper: The flight was 1.5hrs late but we got there in the end!
Ulemper: Fligt canceled
Fordele: Spacious seats.
Ulemper: Movies/TV - could not hear -- volume too low.
Fordele: Good service, friendly staff
Ulemper: Seats are way too close to each other. No legroom.
Fordele: ikke meget
Ulemper: ved afrejse
Fordele: Til tiden, direkte fly.
Ulemper: Mere benplads ville have været rart. Jeg er 6, som normalt ikke er et problem, men jeg passede ikke rigtig ind i disse sæder. Alt andet var godt, så ikke et stort tilbud på en kort flyrejse.
Fordele: Vi er nået dertil.
Ulemper: Planet er gammelt. Sæderne er meget tæt på hinanden. Jeg er 5'6, og mine knæ rammer.
Fordele: Det fik os derhen.
Ulemper: Vi modtog ikke en e-mail til online check-in, så vi var nødt til at betale ekstra i lufthavnen.
Fordele: Pris. Flyet var i god stand. Check-in var hurtigt.
Ulemper: Intet, når man tager i betragtning at det er et lavprisflyselskab
Ulemper: Ingen fra Andes lod os vide, at flyet var 4 timer forsinket (planlagt til 20:45), og flyselskabets medarbejdere var uhøflige. De endte med at give os spisebilletter, men vi kunne ikke bruge dem før efter kl. 12.00, hvilket var forbi den tid, hvor vi skulle have landet i Buenos Aires. Andes er det værste flyselskab nogensinde.
Dobbelt gebyr for samme fly
Fordele: Reserveret gennem Kayak og blev opkrævet dobbelt for samme fly. Da jeg bad Kayak om hjælp, sendte de mig til flyselskabet for at afvise sagen. Flyselskabet siger, at kajakken skal håndtere det. Bundlinjen kan du få meget, men hvis tingene går galt, hjælper kajakken dig ikke. Jeg vil bruge dem igen.
Fordele: Hej, vi havde et problem. En af mine passagerer smider aldrig pas-problemet. Firmaet. Andesudleverer pengene til Kajack, så kan du refundere pengene til mit kreditkort .. Også flyvningen til iguazu var forfærdelig vejrforholdene ....
Ulemper: Flyrejsen tilbage til aeroparwue var meget glat. Tak
Fordele: På trods af vejret aktivitet tid fly
Ulemper: Strømmen gik ud, da jeg forsøgte at checke ind. De opkrævede mig 200 pesos for online check-in.
Fordele: Personligt meget godt.
Ulemper: Det gjorde jeg. ikke noget godt lide den forsinkelse for at tage afsted.de fly.
Ulemper: Priceline er løgn og bedrageri
Mistet pose og forkerte billetter
Fordele: Dejligt personale
Ulemper: Vores taske er forsvundet, så nu har vi ingen tøj og toiletartikler. Vi blev aldrig sendt etickets. Da vi besøgte flyselskabets hjemmeside for at checke ind, fik vi kun billetter til halvdelen af vores rejse. I lufthavnen fik vi udstedt nye billetter, som også kun var til en halv rejse, så vi var nødt til at stå i kø igen for at få nye billetter.
Fordele: Personalet var fantastisk!
Ulemper: Der opstod et problem med online check-in-systemet, som medførte forsinkelser for nogle personer.
Fordele: Venlige besætning. Nok plads til benene. Som liner op til boarding ved at få line.
Ulemper: Alle kulhydrat snack. Manglende meddelelse til boarding på engelsk.
Bange for lidt regn
Fordele: Vores fly sad på asfalten i regnen, hvor vi skulle have været ombord. De ventede en time på en jetway for at åbne sig, så vi ville ikke blive våde. Der fulgte selvfølgelig manglende forbindelser.
Ulemper: Få nogle paraplyer. Det regner i junglen.
Ulemper: Kaotisk check-in og får ikke megen støtte fra andre landmandskaber
Fordele: Dejligt personale, rene fly, dejlig snack
Ulemper: Boarding var rodet. Har brug for en mere struktureret boarding proces.
Ulemper: Få nogle aircondition! Vi sad på forpladsen for 40 min. Roasting i 35 graders vejr.