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2,0
Ulemper: The line for picking up the car was insane. Enterprise, National & Alamo were all combined into one line for one counter with only a few people working. I had to wait in line for over an hour just to check in. Then the car we were given absolutely reeked of weed and clearly hadn't been cleaned thoroughly -- there was sticky residue on the seats and food crumbs on the floor. Won't be renting with Alamo again.
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7,2
Ulemper: Inside of vehicle smelled like marijuana
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6,4
Ulemper: Dropoff was not the best.
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5,2
Ulemper: Alamo was closed and we were forced to re-locate to the enterprise counter. This was not a big deal, but when we tried to get our full size car we were informed only pickup trucks and mini vans were available. Since we were traveling with 5 people we needed a full size pickup truck, of which only one was available. When we got in the truck it had a strong stench of marijuana and would not start. The truck was very dirty and had spilled foods and drinks all over the car. I found someone who worked for enterprise and they told me just to pick out a different vehicle. I opted for a van, which was also very dirty and smelled like a wet dog. This was the best they could do I was told. The vehicle drove great and I had no issues dropping off.
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2,0
Ulemper: I didn’t get to rent my car because I wasn’t told I had to have a retiring flight in order to book. Took my $55 deposit which hasn’t been put back on my credit card yet.
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2,0
Fordele: Nothing...they would not rent me a car even though I had enough money in the bank to buy a car lol. I had a debit card and no credit card...really? It's 2020!
Ulemper: Understanding that not everyone wants to live their life in credit debt so some people only pay cash and if they don't have the cash, they don't buy it!
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10,0
Fordele: Drop off was extremely easy
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10,0
Fordele: Everything about Alamo was quick and easy. I will use them again for sure.
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6,0
Ulemper: Alamo should specify the young driver fee that they add on at the rental place online first .
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2,0
Ulemper: The agency ran out of cars. Mind you, I had a RESERVATION! I landed at the airport late at night. I was tired and eager to get my car and get to my hotel, which was over an hour north of the airport. Instead I found myself stranded at the airport with my luggage in hand, no way to get to my hotel, no place to sleep. It was the absolute worst travel experience I have ever had!! I managed to get a car the next morning, but the agent at the counter told me I needed to hurry out to the lot before they ran out of cars again! And, indeed, when I got out there there were only a few cars available. Apparently this happens every weekend. If they know it is going to happen, why don't they prepare?
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9,6
Fordele: Staff are always incredibly nice and professional at Alamo. I have yet to have a poor or negative experience.
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2,4
Fordele: Easy pick and drop off
Ulemper: The car was filthy. Found a moldy orange, lighter, flash drive, dried up ice cream and red sauce, and trash in the car. Emailed Alamo and haven’t heard a word back
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2,0
Ulemper: The line for picking up the car was insane. Enterprise, National & Alamo were all combined into one line for one counter with only a few people working. I had to wait in line for over an hour just to check in. Then the car we were given absolutely reeked of weed and clearly hadn't been cleaned thoroughly -- there was sticky residue on the seats and food crumbs on the floor. Won't be renting with Alamo again.
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6,4
Ulemper: Dropoff was not the best.
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5,2
Ulemper: Alamo was closed and we were forced to re-locate to the enterprise counter. This was not a big deal, but when we tried to get our full size car we were informed only pickup trucks and mini vans were available. Since we were traveling with 5 people we needed a full size pickup truck, of which only one was available. When we got in the truck it had a strong stench of marijuana and would not start. The truck was very dirty and had spilled foods and drinks all over the car. I found someone who worked for enterprise and they told me just to pick out a different vehicle. I opted for a van, which was also very dirty and smelled like a wet dog. This was the best they could do I was told. The vehicle drove great and I had no issues dropping off.
anmeldelse fra
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2,0
Ulemper: I didn’t get to rent my car because I wasn’t told I had to have a retiring flight in order to book. Took my $55 deposit which hasn’t been put back on my credit card yet.
anmeldelse fra
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2,0
Fordele: Nothing...they would not rent me a car even though I had enough money in the bank to buy a car lol. I had a debit card and no credit card...really? It's 2020!
Ulemper: Understanding that not everyone wants to live their life in credit debt so some people only pay cash and if they don't have the cash, they don't buy it!
anmeldelse fra
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6,0
Ulemper: Alamo should specify the young driver fee that they add on at the rental place online first .
anmeldelse fra
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2,0
Ulemper: The agency ran out of cars. Mind you, I had a RESERVATION! I landed at the airport late at night. I was tired and eager to get my car and get to my hotel, which was over an hour north of the airport. Instead I found myself stranded at the airport with my luggage in hand, no way to get to my hotel, no place to sleep. It was the absolute worst travel experience I have ever had!! I managed to get a car the next morning, but the agent at the counter told me I needed to hurry out to the lot before they ran out of cars again! And, indeed, when I got out there there were only a few cars available. Apparently this happens every weekend. If they know it is going to happen, why don't they prepare?
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2,4
Fordele: Easy pick and drop off
Ulemper: The car was filthy. Found a moldy orange, lighter, flash drive, dried up ice cream and red sauce, and trash in the car. Emailed Alamo and haven’t heard a word back
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