Location and price. We requested 2 beds and a pull out or cot on this website. We were told that that set up was a fire hazard and no room in that hotel was set up like the one we requested. We were given the "hospitality suite" which consisted of a bed that pulled down from the wall, a pull out couch, and a cot they had to roll in. There were no actual beds.
A little bit for everyone Children in your spa area and in spa playing quite a bit. Loud .
I love the pool area and the staff was very friendly! The room was not clean and the beds were old, worn and squeaky.
I like the lobby area, the front desk personnel were great. I was able to checkin before assigned time given I enjoyed the pool area. Great location, center of downtown, walking distance to everything. The room were nice, I slept comfortable, the bed were inviting. The parking was ridiculous.They should not have been a charge for this.
Very nice, clean, and convenient. Way too expensive. Their green housekeeping program was confusing. Food at the hotel was also outrageously priced for quantity and quality of the food.
Everything was good except for the parking The fact that no one told me I would have to pay for parking till after we checked out
Rooom was clean and comfortable Getting to the room was very odd, we had to walk around the entire building! You could not get there from here, If your out to get your steps, stay here! They were under construction, so I assume that they will be fixing this problem! But STAFF was Great!
Lobby is what you would expect for a 4 star Lobby. The pool area looked very nice. Once you get past the lobby, the halls, elevators and rooms are in desperate need of updating. Parking was advertised as included and then I was charge $20 per day.
The hotel was beautiful very clean the pool was great and the staff was very friendly The bathroom door did not lock and the sound proofing for the rooms were awful
The workout room was nice and clean.
Friendly staff Clean rooms
Middle of all that we needed. Can walk to just about anywhere from the hotel. Friendly staff and if we had known how nice the pool was going to be then we would have brought our swimsuits. They were doing construction during our stay. The walls are really thin and we could hear the plumbing at all hours
The hotel was very nice. The staff was awesome. The room was very clean and the beds were very comfortable. There is a 21 dollar fee to park in the parking garage. We were not told this prior to making our reservations, so we were not prepared to have to pay $21 to park our car. Also, our room key did not work 2 times. I had to have it reactivated.
Nice location specially the sky ridges connecting 3 hotels to Leachtree Center very helpful staff good security nice size rooms
poor service in restaurant $14.95 for internet no restaurant service after 10:00pm breakfast buffet very expensive
The staff, rooms & restaurant were very good. Inability to get a late checkout. Everyone referring to me as "oh, that's Booking.com". My travel was changed due to weather (flight). I was charged for nights I did not stay.
I had recently registered for the Hilton Loyalty scheme. Check in guy was efficient and very welcoming, I was upgraded to an Executive Suite, free brakfast and evening snack buffet, etc. Was allocated a great room with great views. Apart from the excellent check-in, my other experiences at the front desk were poor. Waited 15 minutes to check out,and staff and processes were slow.
location, friendliness of staff, good service
The rooms were immaculate. The beds were very comfortable. I loved the night lights that were motion activated. Great quality tv. Small bathroom. No late night food
The staff tried to be helpful in spite of giving incorrect info twice while I was there - which exit to get off the marta and where to stand for the Expo bus (which the concierge actually walked me to the area which was incorrect). The hotel was quite dated and the bedding was awful. My back hurt for two days after sleeping on the substandard beds. The pillows were too flat for just one and too high for two - feathers. In the bathroom there weren't any vents and you could hear everything from the room upstairs - yikes!
great area. rooms are very nice and the bed was sooo comfortable!!!
Everyone and everything at the Hilton was great. Really enjoyed your hotel, but not crazy about the garage parking.
Very confortable rooms with nice view on the buildings.
The staff at the hotel was without question second to none. I travel over 200 nights per year so I have a bit of hotel experience. The traffic at the front was a bit much, but the Valets manage it extremely well. The Valets are the best I have ever seen.
I mistakenly booked a reservation here and called 10 mins later to cancel. I was told on the phone that I would not be charged anything for the cancellation but was charged $224 for not staying there. I understand cancellation fees but don't make promises you won't keep.
The employees No pool or jacuzzi. Or free breakfast
Great service and friendly efficient staff.
champagne at check in.
Location Room was tight. The did not take the effort to find my marriott rewards number ( did not have with me). would not consider an upgrade evin if I paid because I booked with this site.
The Hotel while a Ritz Carlton also has a boutique feel, the rooms are exceptional in function and style. All of the staff that I interacted with were warm and friendly There was nothing I did not like
Venligt, meget opmærksomt personale på alle områder, flotte omgivelser og generelt god værdi for pengene. Tillige god beliggenhed. Nej
I liked the huge room, we got. It was almost as big as my appartment back home. The staff was really helpfull and serviceminded. The restaurant there was also a fantastic experience.Really good food with a european touch. No
They have a nice happy hour. It's also clean, quiet, and friendly. Will definitely stay there again next time I'm on business in Atlanta.
Location was great. The decor was nice. The staff were helpful. The rooms are small for a family. Parking is tough and best to valet.
I like the closeness to things downtown (highways, shopping/dining), the comfy atmosphere and the staff There isn't a refrigerator in the room
Staff were super friendly and very helpful. Did not have to wait for a room Excellent service Convenient to downtown and venue Extra clean room with all amenities Best place to say if in Downtown Atlanta
Location: was accessible to the locations I was in Atlanta for. Staff were very inattentive. Door man just sat on a bench on his phone, never once opening a door, receptionists were unable to find packages I had had shipped there. Food was across the board poor: paper shreds in my granola, green eggs in my cob salad, incorrect sides came with my room service. Cleanliness: in the room walls were scuffed, their was just smutz on everything! Like the lamp, countertops, etc. I was expecting a 4 star experience like was advertised but I would have been better off staying at a cheaper chain.
Easy to get to using MARTA. No need to rent a car or get a cab from airport. We were able to walk to Centennial park. Staff was friendly and helpful. They had dollar wine cocktail hour. The carpet in room needs changing. Fourth floor can be loud
A comfortable but small room in the heart of Atlanta. Rooms are nicely appointed--fine for business travelers or couples needing to head into the city. Great location. It's an older property with smaller rooms--that being said, the rooms are clean and nicely appointed. Not a lot of frills, that I could see, but certainly a comfortable place to stay.
The staff was friendly and professional. $30 per night for parking
Great friendly staff, nice restaurant and bar downstairs. Great location in downtown Atlanta. Nothing.
This was my third times staying here. It is always clean and the staff from the front desk to valet are all helpful and down to earth. It is close to everything I usually come to Atlanta for. It's within walking distance to the Georgia Dome for Falcons games, the aquarium, Coca Cola World and the Tabernacle that we see a lot of concerts at. My only compliant is it seems I can never get the room cool enough.
Convenient. Staff was helpful and polite. Water pressure. No noise proofing. Uber could not find address. No hot water one morning.
Clean room, comfy bed Noisy (street noise + doors in hallway). Restaurant is terrible, don't waste your money. Gym is small but acceptable if all you need is a treadmill or elliptical---bring your device because all tvs broken in some way.
Great meeting hotel, with the best and friendliest staff anywhere. Really good lunch options are in the contacted food court.
Computer downtime meant manual check-in system with pen and paper. They had all hands on deck and handed out vouchers to guests in long line, served drinks (alcoholic included) at no charge, and walked you to your room. Overnight parking was very pricey (I think $35/day).
Location and the people are awesome. Small room. Didn't have a King that I requested. Got 2 doubles. Typical over - expensive food and beverage that you have to stand in massive lines for.
Very modern and clean! Really enjoyed my stay there! I did not like that the hotel charged me $126.00 to park my vehicle for a 2 night stay. I was not informed of this charge until check out.
Comfortable bed , I was upgraded to a king and also put up on a higher floor by request. The view from the tower is no view at all just down town traffic and noise. Also the walls are thin, I could here others toilet flush and door closings.
Excellent front desk and bell staff. Plenty of rooms for early check-in. Room balcony doors actually open so you can get a breeze and see the city. Excellent location for getting all around the city. The interactive TV menu is cumbersome, the mouse on the remote is crap and takes like a million spins to get anything done. Its just not very usable sometimes.
initially given poor room. charge for room from Hyatt showed up on my card
I like the fact that is in the city ,and I didn't had to rent a car everything is just there great location. But the room that I got its wasn't clean everything just was dasty the sheet was very dirty I don't think that hotel with high quality like the say but honestly it's wasn't athe all I'll give it rate 5 star only because the location was great.
Loved the location? Could of been a little cleaner.
Great staff, great location, great place
The two room suite is great when traveling with children. The breakfast was absolutely wonderful. There was a sign on the door to the pool stating the hot tub was not working. However, it was but it was full of children. It would be good to have stricter rules for the hot tub. The corners of the room (behind the lamp and furniture) were full of dust.
The convenience of the location.
The hotel was very pretty and clean and the complementary breakfast was really good. The parking rates are outraeous .....
The staff could not have been any more helpful. They were never too busy to stop and answer questions or help us with anything. The breakfast buffet was wonderful. The location was wonderful as well - easy access to the aquarium, coke museum and centennial park.
I stayed here because of its close proximity to the Georgia dome.
Being close to all the sporting events arena's
The Location Nothing
It was near tourist attractions. And it had valet parking. The alarm went off twice in the middle of the night. After evacuating twice we did not get a good explaination as to what was going on and we should have gotten a discount or something for being woken up by an emergency alarm twice!
Having to pay 32 dollars a night for parking.
We liked the lounge & the room. It was a great atmosphere. There should be drinks in the rooms.
The extra charges for internet and the mandatory valet parking was a bit much.
The staff were very kind. the room very clean.
Good staff, valet was very prompt, rooms were comfortable and very clean. Would probably stay again if I had some kind of coupon but coupled with the valet charge, it was too expensive for me. I can't stand places that charge $200/night and don't give you free wi-fi in the room. Also, the $32/day valet (while we knew about it in advance) still stung... there was pretty much no other option around though.
Staff were very accommodating. Parking fees are greatly overpriced. Price of parking should have been included in price of room. A/C did not operate properly during visit. Staff offered room change or box fan. While this was a nice gesture, QC (Quality Control) was not performed to insure all functions and features of the room were properly operating prior to the arrival of guests. In the future, this function and quality check should be performed before the checkin of guests.
Staff was rude.
Great quality especially for price. Walls are super thin
Really nice hotel. Would visit a again. Parking is expensive but probably the norm for downtown.
The location is very convinient. Georgia Aquarium, the Coca Cola, and the Centennial park are just within walking distance, great for family vacation. Coming from South Florida where parking is always free, I was surprised about the price of the psrking fee per day.
Situated adjacent to Aquarium and CC World. Good choice of Restaurants in the neighbourhood
Indoor & Outdoor Pools - Hot Tub - Clean Room - Close to so many restaurants and places for the kids Nothing!
It was very close to the Georgia Aquarium and the Coco Cola Museum which is what we wanted to see in Alanta. I never like being charged fo parking.
They charged me an arm and a leg and were not very reasonable or lenient. I did not like the $ 80 in local phone charges!
Central location, friendly staff, good value for money
Free Internet is hard to beat compared to other downtown hotels. They also gave me a 2-bedroom which was also a plus. Location is great as well. The staff is extremely friendly and helpful. Best hotel experience in Atlanta for me.
Location, location, location. I didn't like that hotel had no complimentary breakfast. I understand that the hotel has a very nice restaurant, but if you have to spend $15 on breakfast you can't afford to eat dinner in the evening at hotel. I think you will find that more would frequent hotel restaurant and bar if could have a little breakfast on the house. bagel, muffin , milk, juice , something simple for pregame. 24 hr pantry is nice for midnight cravings.
This hotel is very well placed in central downtown Atlanta, I was able to walk to the World of Coca-Cola, cnn and the Centennial Olympic Park, as well as Phillips Arena and Georgia Dome. It is conveniently located to a marta station as well (as I had no luggage, I came straight from the airport). The room was very comfortable, there was a well-equipped gym room, and breakfast was awesome, with a chef that would cook eggs, pancakes, waffles etc at your request. Well... I was woken up at 1 am by the noise of an electrical drill in the neighbor room just outside my door - the guest there got locked out of the room and they couldn't open the lock with the magnetic card. I called the front desk, which explained what was going on and the noise stopped some 5 minutes later. The next morning, nobody seemed to know or remember what happened, but during check out, when asked about my stay, I mentioned the episode and they promptly excused themselves and offered hh points on my card as a minor compensation, which was the least they could do.
we were let of the second night when we explained why it was not suitable location. amenities. lack of breakfast. loud air con. price of car park
Beautiful corner room! Very chic and modern. Great staff.
The staff was excelent. The bars in the hotel were great and the convenience of great restaurants was wonderful.
Very clean and modern looking. Nice spot for couples or adult fun. Very dark motif. very busy with non-guests but guess the marketing dept is heavy on the events
I love, love, love the dark cool colors of the room and the modern design! I also loved the peak-a-boo shower! I did not like the $30/night parking fee.
Great Concierge - Indira Wrick was extremely helpful and went above and beyond, Thanks!!!! Cant think of anything I didn't like
The friendly effective checkin, the pool area, the BLT, the bed Ordering a burger at the pool - it took more than an hour to arrive ? Minibar was not replenished on a daily basis
The facilities and location The way the staff stared and treated us as if we didn't belong there. It was a long three days.
Free hotel car within downtown area
The nice staff, the incredible view and the accessibility to everything we were doing that weekend. No.
It was a cool, fun hotel. The room was tiny for the price and the shower did not have a door so it was freezing!
I loved the decor of the rooms,it was very romantic and exciting. I enjoyed the whole stay!!!!
The staff was extremely friendly and helpful. The room was amazing and clean. The drinks were too notch. The weather...... But that's not your fault.
In relation to the price it's a good hotel with a great hopitality. You are in walking distance to all major seights. The breakfast is a little monotonous, specially if you stay at the hotel during several days.
Venligt personale Det var i meget dårligt stand
Udmærket hotel til prisen. Mine kreditkortoplysninger blev misbrugt i perioden efter booking hos booking.com Mine kreditkortoplysninger blev misbrugt i perioden efter booking hos booking.com. Jeg kan derfor ikke anbefale at bruge booking.com og heller ikke hotellet eller andre hoteller der kræver kreditkortoplysninger forud.
Helpful staff at night, arranging transportation... Aloof concierge at check in.
Lovely Rooms. Convienent Location. The staff were completely unprofessional and tacky. I felt as though I was dealing with teenagers working at Abercrombie & Fitch, instead of trained receptionists. You would have thought THEY were the guests and I inconvenienced them. Ridiculous.
I enjoy all W's, they always have a great scene going on. The $85 charge that I am trying to figure out what its for.
The staff was absolutely top notch, from the bellman to the front desk to the courtesy shuttle driver and especially valet!! The hotel and the room were beautiful and very clean! My friend and I booked spa services at the sister W hotel downtown and a room through the Buckhead location. I have only amazing things to say for both. A++!!
It wad very nice would stay there again Nothing
Very clean hotel and friendly staff. It is also in a great location. $32 for parking is ridiculous
The staff was very friendly and professional N/A
The hotel overbooked, so when I arrived exhausted at three in the morning, they had no room for me, despite my reservation. Terrible service.
Modern look and feel Uncomfortable bed, tiny bathroom, almost unusable, stained marble table, overly modern feel with minimal comfort and size for the money
The $45 cheeseburger was excellent. But shouldn't it be be Price, size of rooms, shower didn't have a door got water everywhere. Had to pay $40 a day for valet
Location Starting at 9a.m. house keeping knocked on the door awakening me even though the do not disturbed sign was on the door.
Need to upgrade your AC system!
We enjoyed the location and room service. Valet was slow and inconvenient. Rooms were beat up and in poor condition.
Hotel location is very convenient, access to all areas near the hotel and or at walking distance. Hotel amenities, although under construction and/or renovation were acceptable ( I refer ti the pool). Fitness room and facilities is a plus . Not that I don't like but that was not always available, the concierge services in my case would have make a difference.
The workout room was clean and updated. Service was slow across the entire operation. Expensive - Three of us had breakfast one morning and it cost us $70 for breakfast buffet. We also used the valet to park our rental car and it was damaged in an accident when they were bringing our car around to us. Where they park your car is a block away and requires driving the vehicle in heavy traffic. It is built in to be slow with a potential for accidents. I would not stay here again.
Room service was very quick to respond to in room dinning and bringing extra things. There was a 35 min wait in valet after I called for my car and there was no indication of how long we would have to wait.
Building and location Rude staff cigarette butts and marijuana roach on patio tub didn't drain parking garage took forever to get out of due to faulty machine Parking cost $30 dollars.
Good location to the aquarium & other tourist attractions. We had no hot water for showers even after running the water thirty minutes. This happened three times.
Online at checkin I followed the prompts and requested a room with a view. Wife and I stayed in town for a Fox Theater visit. The room we had was one of the latest round of renovations called live/work. It was average to small size acceptable of a downtown room. The room was extremely clean and and the furnishings were leisurely and new. There were about 6 USB plugs in the room which was convenient for gadgets. I was obliged with a bellman to my room with my bags. He did full service including turning on all the lights and opening the blinds to the skyline view. I think there have been major renovations in this hotel and the older reviews on this site do not at all reflect the hotel in found.
Super helpful staff, fun check in, and Amberley at the restaurant/bar was wonderful. Excellent experience!
This hotel has a pretty good location for Georgia Tech visitors. The rate was much lower than others, probably due to the fact that it was under construction. No free coffee after 9 am -- who gets up before 9 am on a Sunday? At 9:04 it was long gone. It's like making it look like you are giving away something for free but not really doing it. The hotel will probably look nice in a few more months, but lots of drywall, and some jack hammering. Also, it's right next to Emory Hospital, so more than a few sirens. The sliding doors need to be replaced -- they leak like a sieve. Also, my Mac can never connect to the WiFi in the rooms. Down in the lobby it's not a problem, but something about the Access Point upstairs isn't happy with my laptop.
The Hotel is Newly refreshed, and has a very nice and accommodating staff, Room was Clean and Well appointed. In a different location this would be a Four or Five Star hotel. Sorry but the negatives with noise The Hotel is on a main thoroughfare that is being used as a place for idiots to cruise blasting with speakers that rattled the windows and I was on the 12th floor. Atlanta must not have any sort of noise ordinances. It was Mf this and MF that and MF MF That was disturbing in and of its self,. But coupling the music with ambulances with wailing sirens at all hours (there is a major cardiac hospital across the street). I would not stay here or recommend this hotel because in two nights I never got a good nights sleep.
pricing It took about 30 minutes for the valet to bring our car around even thought we called 10 minutes ahead as we were told to do.
I loved every minute of it! We loved how it had liquor wine and snacks (saved us a trip to the store) . The staff was friendly the food was AMAZING will be back next weekend!!!
the staff were polite The In Room wifi was pitiful. Insuficcient capacity when it was able to be connected to. The room lighting was very poor. Very dark in the room with all lights on.
I was put in a handicap room and I'm not handicapped
There were plenty of elevators to accommodate guests and the location was convenient. Loud, leaky pipe kept us awake. We contacted front desk because we saw carpet in hall was wet from it. They obviously ignored us because by morning the carpet in our room was soaked and the hallway carpet was a 15 foot puddle. God knows if was water or waste. Staff made zero effort to make up for negative experience. Valet pickup took 45 minutes because they "forgot" to call in our ticket number. Furniture was chipped, room smelled.
I liked the TRACE restaurant the food was great!!! The location of the W was wonderful restaurants and entertainment was just a walk away. The rooms where outdated and dirty had to change rooms because the one I was in had dirty sheets the door panel was falling off and only half the shower spigots worked. The furniture was dingy. The new room was not much better.
Location Walls are so thin that you hear people talking in hall and rooms next to you. It was unbelievable how bad it was. By far my worst hotel experience in my life.
I love the interesting and inspiring designs. Beautiful interior and great location in midtown Atlanta. The wifi isn't free, The food is way overpriced with 22% service fee, an additional $4 charge for room service, 8% sales tax and 18% gratuity. i ordered a $10 entree which ended up being around $22. The staff isn't that friendly and just seems to be standing around chatting with each other, way too unprofessional. The room was a little dirty and it looks like it never really gets a good deep cleaning or even just a basic surface sanitizing would have been nice. There was food smudges on one of the lamps. Overall, I'm glad I got a discount of Kayak but that price still wasn't worth it.
The location is the best thing. It's within walking distance to almost everything. Seemed like there was a charge for everything..WiFi in room wasn't free..there was a mini fridge but it was packed with liquor so couldn't really put anything in it unless you tool all their stuff out. The upchages on roomservice was crazy. No exhaust vent in the bathroom..so whatever happens in the there ..you and whoever is staying in your room will get wind of it..no door to the bathroom except a sliding door that didn't really give privacy
The hotel location was great. The bed was comfortable. The valet was pretty good. The service was not very good. We requested a refrigerator and had two broken ones brought up. The food at the restaurant wasn't very good. The service overall was very subpar.
Staff was friendly and lobby was nice. They had coffee and complementary breakfast items in the morning. The room was pretty bad. Broken down furniture, chipped paint, and worn out leather were just a few things. Everything was very beat up and needed updated. For the price, I would definitely stay at another midtown hotel next time. This place feels like an upscale Motel 6.
The Bed was so comfortable!!!
Almost everything was perfect except the size of the room for a family of 4. The food arrived to the room not hot but a little cold from room service. Room size was small for a family of four. Beware if your flight arrives early check-in time is at 3pm!!!
This was the worse hotel experience of my life!!! They had overbooked the hotel by a large number of guest and had to make arrangments for us at another hotel. The hotel was not in the location we wanted and they did not call and let us know ahead of time of the change so that we could arrive earlier instead of having to go half way across town to stay. The ast. Manager on duty was not appologetic and did not seem to care. I took it as this was a normal occurance by the way they acted.
My girlfriend and I spent a weekend in the city and we couldn't have asked for a better place to stay. The room was perfect for our needs, it was clean and everything was as we expected. It was convenient to several restaurants and shopping. would definitely consider straying here again. Parking is probably my biggest issue, it's a little too expensive and wish it could be complimentary to guests.
The bed and the pillows There is no electrical adapter
great central location and shuttle to restaurant was very helpful! spa was shut down for a day :-(
Everything! Hotel was great, free beer, wine, cocktails for 2 hours every evening too!! facility was just fantastic. not one thing at all
The location ton the shopping mall and links to the airport.
the staff was professional in both appearance and manner. the room was exellent for the getaway my wife n i needed. not too bussiness-like but soft n comfortable for the atmosphere we desired.
Location -SLOW elevators -Breakfast was not as good as other Embassy Suites
I really loved the comfortness of the bed. The room was very clean and spacious. The view downstairs was amazing. I would definitely come back!! The valet parking price for one night was kind of too high..
The room itself was decent and clean. The indoor water features were quite pretty. Upon arrival there were a couple of ladies dressed in very little walking back and forth in front of the hotel. That should have been my first sign that this was not going to be a good hotel for my family. I checked into the hotel and went out to the valet and requested a luggage cart. I was told that there were no luggage carts available. We waited about 30 minutes then I went inside to ask the front desk. I was told that sometimes guests hold those carts inside their rooms and they had no way of locating them. The lady seemed rather miffed that I had even asked her for a cart. The hotel has three elevators one of which is out of service. several times my family wound up taking the stairs instead of elevators because the wait was so long just to get an elevator. The inside pool area was not kept clean. My family tried a few times to take advantage of the cooked to order breakfast but the line was impossible long even at 6 a.m. by 10 a.m. we gave up and decided to stop elsewhere to eat. By far this was one of the worst hotels I have ever stayed at definitely not what I was expecting in the Buckhead area, For sure this place has been added to my list of places to steer clear. The only staff members which did not act as though we were a bother were the bartenders during happy hour otherwise the front desk staff and many of the other workers seemed to really just not be happy individuals.
Embassy Suites Atlanta-Buckhead stands ideal location close to MARTA railroad station that takes us an easy access to downtown and Atlanta Airport.
OK hotel with a good service. Placed in an area which can be called a hotel ghetto with only a lot of hotels and uninteresting shops, some closed because of the financial crisis.
The fitness centre had up to date machines and all were easily accessible. The only option for parking was valet that came at a premium price.
I liked the room and location I didnt like the employees they were rude and unfriendly. I felt like my energy was drained by the workers. I wasn't welcome with a smile, no one one had answers to the questions i asked.
Room location was great, nice friendly staff, clean, well-run. Parking is expensive and you have no other choice.