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Fordele: Amazing crew and overall experience

Ulemper: No complaints on this one

Fordele: Food

Fordele: Polite and friendly crew. Comfortable seats, new plane.

Ulemper: Definitely the food could be better. It was tasteless.

Fordele: super punctual

Fordele: We got all of our bags! No lines. Smooth sailing

Fordele: The flight attendants are terrific. A huge packed plane and all were well cared for. The food, while not thrilling, was actually hot.

Ulemper: Not enough closed captioning in the onboard entertainment system.

Fordele: Crew was very good, one crew member took time to make me coffee as I entered the plane

Ulemper: The food could have been better, maybe a bit more legroom. But definitely would like better food. The spaghetti and meatballs were good dinner, but I did not like the vegatables. I did, however, like the pudim.

Ulemper: More recent movies on board

Fordele: Yes. The food was good ( snacks) and the crew was nice.

Ulemper: Everything was good.

Fordele: Yes

Ulemper: Coffee

Fordele: Good food, good plain condition, good entertainment

Fordele: Everything was very good: boarding, plain condition, comfort, entertainment and food

Fordele: Everything was very good, mainly when compared to other airlines: the boarding, the condition of the plain, the comfort, entertainment and food.

Ulemper: It is hard to say... But I had a problem with gate information on my first leg. This could have been better handled.

Fordele: I loved my trip the flight was amazing

Ulemper: Everything was wonderful

Fordele: Best airline in Brazi

Fordele: Crews worked hard to please under built in circumstances (cramped seating etc)

Ulemper: For post landing gateholds it would help to say why waiting and say something about how long the wait might be.

Confusion during boarding but excellent flight

Fordele: Bus service from Terminal 1 to Terminal 2 was clearly marked and frequent. The flight crew members were all helpful and friendly and I enjoyed the drink (especially suco de maracuja) and snack offerings. As I spoke only limited Portuguese, I greatly appreciated the attempts made by the ground staff and flight crew to communicate with me, both in English and via hand gestures. I am certain that no domestic airline would be so helpful to non-English speakers in the USA!

Ulemper: I realize Azul cannot help being stuck in Terminal 2, but it's not the most comfortable place to wait for a flight. Also, after I walked through the gate, several boarding flights merged confusingly in a single passageway with exits to multiple planes and many people got lost and ended up (temporarily!) on the wrong airplane, despite heroic attempts by the ground crew to direct passenger traffic. There must be a better method than having everyone follow colored lines to the planes - it wasn't working!

wonderful flight

Fordele: Boarding was easy, crew members were friendly, snack food service was good, and the flight was smooth and on time. My baggage arrived promptly at Chapeco after the flight. No complaints!

Azul is World Amazing!!!

Fordele: Uau!! Azul! Amazing!! Every single staff I met treated with so much professionalism!! Thank you! First time flying with Azul!! I had heard raving reviews fr9m my parents and now I know why!

Ulemper: No much space in the seats

Overcharge for luggage successfully reversed

Fordele: Azule Airlines incorrectly charged me 60 Rais for my first bag of 23 kg. When I showed them documentation of my connecting flights, they reversed the charges.

Ulemper: Check in using the online system was impossible, even with helpdesk staff assistance.

Great Modern Airline

Fordele: Very nice and modern plane with attentative staff. Also they served maybe the best airplane food I’ve ever had.

Ulemper: We boarded just a bit late but still arrived on schedule.

Excelent flight

Fordele: Loved all the support and attention from the crew

First time flyer

Fordele: I really love how friendly the crew was! The seats were also very comfortable for a plane. I couldn’t get over how there were cameras to look at outside of the plane for those who didn’t have window seats as it helped with some landing anxiety. The food was well prepped and decently enjoyable! The charging port was also amazing and I was very happy to see it when I had boarded the plane.

Ulemper: Unfortunately, boarding was a bit confusing as the crew members spoke a majority of Portuguese and translated only very few times. I had to ask a crew memeber when I would board.

This airline is THE BOMB

Fordele: There's actually footrests that fold out like a lawn chair in economy and there's lots of leg room so you can actually put your legs up and sleep. First time I ACTUALLY slept on a long haul flight. Chairs seemed to be made of soft leather or some other super comfy material. Puts the older US-based planes to absolute shame. Super soft fluffy blankets, the flight attendants were amazing, courteous, hospitable, the food and drinks were awesome, loved the movies. 10/10 would fly again.

Ulemper: T H E R E I S N O T H I N G I D I D N T L I K E B U T I H A V E T O P U T S O M E T H I N G H E R E

Flight was comfortable and on time!

Fordele: Azul service was good as usual. Plane was on time arrival. No complaints