Anmelselser
SAMLET BEDØMMELSE
7,5
God
Baseret på 235 anmeldelser
Samlet
7,8
Boarding
7,7
Comfort
7,5
Besætning
8,2
Underholdning
6,6
Mad
7,4
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Economy
Information om Bulgaria Air
| IATA-kode | FB |
|---|---|
| Flyruter | 52 |
| Populær rute | Varna til Sofia Intl |
| Lufthavne | 26 |
| Populær lufthavn | Sofia Intl |
De seneste anmeldelser
- Alle anmeldelser
- Positive
- Neutrale
- Negative
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8,0
Ulemper: Too little leg room
anmeldelse fra
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4,4
Ulemper: I wanted to note that while screaming at gate D1 the stuff was beyond horrible. Lazy to talk, a lady who was on the screaming machine kept making nasty comments, really inappropriate addressing foreigners and people who speak Bulgarian. I found it highly disturbing, border line harassing. You can’t work customer service and be such a nasty grumpy person. Everywhere in the world that attitude won’t be allowed, or sanctions must apply. The lady who was collecting money for the checked bag was extremely rude and lazy. Almost kicked me out for not paying for my checked bag online. Excuse me? Why is she there then? The flight was fine. However, the flight attendance slipped the last 2 rows with drinks. Please make sure that the people who work at Sofia airport get some kind of basic human training. Unfortunately, they do not wish to make you feel welcomed or cared for.
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10,0
Fordele: All was great and on time
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8,4
Fordele: fast trip, clean plane
Ulemper: Was a bit different to get on a bus to take you to the actual plane
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6,6
Ulemper: ...
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2,0
Ulemper: 6 hours delay !!!!
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2,6
Fordele: Nothing. Bulgarian Airlines is a fifth world company!
Ulemper: Everything! The flight from Sofia (after flying in a plane that looked like a bus from the 80s), was late over two hours. Bulgarian airlines lied to us in Sofia that we would be rerouted on other airlines and find out our new tickets only at transfer desks in milan. There were NO transfer desks
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6,0
Ulemper: Flight was two hour delayed and I missed my connection
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4,8
Fordele: The chocolate was great!
Ulemper: This airline and airport is from two centuries ago. Seats were super crammed and we waited in the heat NEXT to the plane to board for good 10min
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2,6
Fordele: Not much.
Ulemper: The flight was delayed with over an hour. No apologies were offered. I was not even offered a drink until I asked (and I was in business class).
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8,0
Ulemper: There was delay of 2 hours with any notice.
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8,0
Fordele: They didn't cram us into the transport vehicle like sardines
Ulemper: We need special assistance for my wife boarding the plane and didn't get it from Airline
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6,0
Ulemper: The plane smelt
anmeldelse fra
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6,8
Fordele: Great polite and pleasant crew.
Ulemper: Seating very tight. Knees hitting seat in front. Boarded from 2 entries. Chaotic.
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5,6
Ulemper: I get my luggage two days later.
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3,3
Fordele: food was ok
Ulemper: not polite. no leg space at all compared to other airlines and worst of all they made me put my only backpack under the seat and be uncomfortable, where most people have 2 carry-ons large size and no one told them to check the bag for free so that there will be space on the overhead compartment
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3,3
Ulemper: My baggage got lost two times in a row with Aeroflot. Terrible experience, bad food.
anmeldelse fra
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8,8
Fordele: Crew very friendly & helpful
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5,0
Ulemper: My bag did not arrive. Was not transferred from Amsterdam.
anmeldelse fra
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7,3
Overall OK
Fordele: Quick flight, arrived just on time
Ulemper: Very small space between the rows
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7,6
Overall OK
Fordele: Flight crew was kind and helpful, flight arrived on time
Ulemper: Boarding was slow, could improve onboard services
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7,0
Fordele: Very good price and all went smoothly and on time.
Ulemper: Having to walk to and from the plane and use a bus (no jetways)..
anmeldelse fra
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2,0
Being treated like cargo
Fordele: Nothing
anmeldelse fra
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5,2
Ulemper: My luggage was lost.
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5,2
Ulemper: My luggage is lost.
anmeldelse fra
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2,0
Missed the flight and money were not returned according to the insuran
Ulemper: Missed the flight and company didnt returned the money according to insurance.
anmeldelse fra
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4,0
Ulemper: Too small place for legs in the cabin for such a long flight. Very uncomfortable
anmeldelse fra
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7,6
Good experience on an empty plane
Fordele: We were just 10-15 people on the plane and everyone has its own row of seats. A nice sandwich + soft drink/wine + coffee/tea was provided quickly after take off. Then the lights were dimmed so the people could rеst for few hours till landing. Nice prompt service.
Ulemper: Uncomfortable weared off seats and no entertainment system.
anmeldelse fra
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6,3
OK
Fordele: The sandwich looked dry, but was actually very good.
Ulemper: Uncomfortable seats. They are like benches. For 2-3 hours it’s OK, but could be improved.
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2,0
Ulemper: I dident get my luggage
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6,0
Ulemper: Flight delayed with 40 minutes Very small seats
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5,0
Ulemper: Poor food no entertainment
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3,6
Flight delayed, seat spacing minimal
Fordele: Inexpensive
Ulemper: Seating was awful, did not enough room behind seat in front to use laptop when front seat was not reclined. Not enough space to recline my seat. Meal inadequate. Service poor compared to flight to Bulgaria. However I am glad I did not select Ryan air and get stranded.
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3,3
Ulemper: Flight has delay of 50min - technical problem. I missed other my flights Bulgaria air booked a new reservation and I had to wait 6h on Berlin airport.
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4,6
Fordele: Once on board we flu fast
Ulemper: The flight was delayed by over 2 hours and no information was given at all.
anmeldelse fra
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5,0
Ulemper: Flight was delayed two and half hours and then stupid excusing.
anmeldelse fra
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2,0
Fordele: Horrible. Don't book with this ariline.
Ulemper: Although we were checked in, the flight was oversold and prior to boarding at the gate, they told us we can't board the flight. Our luggage had to be also taken off the flight and we were not given a flight till the next day. As a result we missed our connections, had to book an additional hotel last minute. Bulgaria Air had no even a customer service desk at the airport!!!!
anmeldelse fra
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6,6
Ulemper: The food was tasteless I took vegetarian meal. No salt and pepper and was not good Boarding took time! Staff at the gate not so nice
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9,6
Fordele: It was an excellent flight experience.
Ulemper: Improve the sandwich?
anmeldelse fra
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8,0
Fordele: The flight got me to my destination safely and on time
Ulemper: Security and lack of snacks/drinks on the flight
anmeldelse fra
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6,0
Fordele: Got me to my destination safely and on time
anmeldelse fra
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2,6
12 hr delay, no updates, poor communication
Ulemper: No one told me why or how long the flight would be delayed. I got at the airport at 9am for a 12:45pm flight, the plane didn't take off till 9:30pm. Air Bulgaria didn't update Barcelona Airport so everyone had to assume the flight could take off any minute and spend a long day at the gate. Avoid Bulgaria Air.
anmeldelse fra
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9,6
Short flight to Burgas
Fordele: The crew was friendly, the plane was cool.
Ulemper: Nothing
anmeldelse fra
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8,3
Pleasantly surprised
Fordele: Everything went smoothly. They offered a complimentary snack and had an on time flight. Would fly again.
Ulemper: The airline didn't offer online check in from out flight from Athens to Sofia, but that seemed to be because of travel outside of the schengen zone.
anmeldelse fra
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8,6
Business triptthey
Fordele: They were on time, free drink and foot no chargebo
Ulemper: No movie screen
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5,6
The flight was late
Fordele: The crew was very nice.
Ulemper: The check in started late, the gate was changed, the flight was late by more than an hour.
anmeldelse fra
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4,6
Ulemper: Overall cleanliness of the cabin was very poor.
anmeldelse fra
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8,0
Partner Companies
Fordele: We wish companies who share would advertise who they are partners with & that the other companies have your information when using their airline. We finally found the representative to Air Belin to check us in at the Frankfurt Airport to find out we will be flying with Balkan Airline at another terminal. The same thing happened on the way back. Luckily we arrived at the airport early both times to make sure we were flying. But getting information from one airline to another is hard when your booking # & flight number is different for each airline, & when you call the airline they tell you to go to the airport as they cannot help you over the phone. The flight was find but to board is another.
anmeldelse fra
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3,3
Ulemper: Crew was not sympathetic towards mom with baby. No help with stroller. Airport agent decided to add stroller as checked luggage causing confusion and distress during short connection window to next flight.
anmeldelse fra
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8,3
Excellent flight
Fordele: - on time (even earlier) - fast and convenient boarding - nice and friendly staff
anmeldelse fra
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10,0
Fordele: On time and nice crew
anmeldelse fra
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8,0
Fordele: On time departure and arrival. Friendly service.
anmeldelse fra
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10,0
Fordele: Check in was very fast and easy, crew was very nice and helpful
anmeldelse fra
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4,6
Delayed take off
Fordele: They serve you a dandwich and water.
Ulemper: The boarding was a mess, because they decided to consolidate the passengers of two planes, so most of the seats were double booked and they were struggling to find seats. The flight was delayed with one hour because they were looking for lost passengers. Complete mess!
anmeldelse fra
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8,6
Well treated despite low meal voucher credit
Fordele: The crew are friendly and professional, I was greeted and given instructions when I missed a connecting flight due to mechanical issues with the first flight. I was given new boarding ticket for the next day's flight along with vouchers for the hotel and meals. The hotel was inside the airport and had a late check out and I was able to keep my carry on luggage in the room for most of the day.
Ulemper: Turned the face value for the meal vouchers were way to low and was not enough to cover a very basic meal therefore I had to cover the difference.
anmeldelse fra
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7,6
Comfortable flight but preflight process needs imp
Fordele: Crew was excellent. Aircraft comfortable. Good value fare
Ulemper: Plane was boarding but in the pre-security area the monitors said check in while inside the buses were loading to take passengers to the plane. It was a case of hurry up and wait. The bus was hot and the wait long. In the plane waiting for take off was unhealthily hot with no fresh air for at least 25 minutes. Also the check in process was bad. All the counters had monitors disposing RyanAir but it turns out you could check in for Bulgaria Air at most counters.
anmeldelse fra
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8,0
Fordele: Very pleasant overall
anmeldelse fra
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8,3
Overal it's a good flight
Fordele: It's a very small distance flight but the crew was very nice
Ulemper: Don't have much choice in drink or food
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10,0
Fordele: Service
anmeldelse fra
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4,3
Fordele: The first leg, Madrid to Vienna, was great. Check-in and flight crew were friendly. Check-in line was very long though. Took almost an hour due to some passengers adjusting the weight in their bags.
Ulemper: The second leg, Vienna to Sophia, was not smooth at all. I did not get a boarding pass for it when I checked in at The beginning in Madrid. At Vienna airport, no one knew where I could get the boarding pass. They sent back and forth between terminals and between airlines check in counters. Finally Austrian airlines issued the boarding pass. My bag did not arrive in Sophia. Two other passengers, who had also transferred, did not receive their luggage either.
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10,0
Fordele: All was great and on time
anmeldelse fra
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8,8
Fordele: Crew very friendly & helpful
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9,6
Fordele: It was an excellent flight experience.
Ulemper: Improve the sandwich?
anmeldelse fra
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9,6
Short flight to Burgas
Fordele: The crew was friendly, the plane was cool.
Ulemper: Nothing
anmeldelse fra
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8,6
Business triptthey
Fordele: They were on time, free drink and foot no chargebo
Ulemper: No movie screen
anmeldelse fra
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10,0
Fordele: On time and nice crew
anmeldelse fra
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10,0
Fordele: Check in was very fast and easy, crew was very nice and helpful
anmeldelse fra
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8,6
Well treated despite low meal voucher credit
Fordele: The crew are friendly and professional, I was greeted and given instructions when I missed a connecting flight due to mechanical issues with the first flight. I was given new boarding ticket for the next day's flight along with vouchers for the hotel and meals. The hotel was inside the airport and had a late check out and I was able to keep my carry on luggage in the room for most of the day.
Ulemper: Turned the face value for the meal vouchers were way to low and was not enough to cover a very basic meal therefore I had to cover the difference.
anmeldelse fra
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10,0
Fordele: Service
anmeldelse fra
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8,0
Ulemper: Too little leg room
anmeldelse fra
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8,4
Fordele: fast trip, clean plane
Ulemper: Was a bit different to get on a bus to take you to the actual plane
anmeldelse fra
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6,6
Ulemper: ...
anmeldelse fra
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8,0
Ulemper: There was delay of 2 hours with any notice.
anmeldelse fra
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8,0
Fordele: They didn't cram us into the transport vehicle like sardines
Ulemper: We need special assistance for my wife boarding the plane and didn't get it from Airline
anmeldelse fra
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6,8
Fordele: Great polite and pleasant crew.
Ulemper: Seating very tight. Knees hitting seat in front. Boarded from 2 entries. Chaotic.
anmeldelse fra
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7,3
Overall OK
Fordele: Quick flight, arrived just on time
Ulemper: Very small space between the rows
anmeldelse fra
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7,6
Overall OK
Fordele: Flight crew was kind and helpful, flight arrived on time
Ulemper: Boarding was slow, could improve onboard services
anmeldelse fra
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7,0
Fordele: Very good price and all went smoothly and on time.
Ulemper: Having to walk to and from the plane and use a bus (no jetways)..
anmeldelse fra
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7,6
Good experience on an empty plane
Fordele: We were just 10-15 people on the plane and everyone has its own row of seats. A nice sandwich + soft drink/wine + coffee/tea was provided quickly after take off. Then the lights were dimmed so the people could rеst for few hours till landing. Nice prompt service.
Ulemper: Uncomfortable weared off seats and no entertainment system.
anmeldelse fra
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6,6
Ulemper: The food was tasteless I took vegetarian meal. No salt and pepper and was not good Boarding took time! Staff at the gate not so nice
anmeldelse fra
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8,0
Fordele: The flight got me to my destination safely and on time
Ulemper: Security and lack of snacks/drinks on the flight
anmeldelse fra
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8,3
Pleasantly surprised
Fordele: Everything went smoothly. They offered a complimentary snack and had an on time flight. Would fly again.
Ulemper: The airline didn't offer online check in from out flight from Athens to Sofia, but that seemed to be because of travel outside of the schengen zone.
anmeldelse fra
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8,0
Partner Companies
Fordele: We wish companies who share would advertise who they are partners with & that the other companies have your information when using their airline. We finally found the representative to Air Belin to check us in at the Frankfurt Airport to find out we will be flying with Balkan Airline at another terminal. The same thing happened on the way back. Luckily we arrived at the airport early both times to make sure we were flying. But getting information from one airline to another is hard when your booking # & flight number is different for each airline, & when you call the airline they tell you to go to the airport as they cannot help you over the phone. The flight was find but to board is another.
anmeldelse fra
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8,3
Excellent flight
Fordele: - on time (even earlier) - fast and convenient boarding - nice and friendly staff
anmeldelse fra
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8,0
Fordele: On time departure and arrival. Friendly service.
anmeldelse fra
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7,6
Comfortable flight but preflight process needs imp
Fordele: Crew was excellent. Aircraft comfortable. Good value fare
Ulemper: Plane was boarding but in the pre-security area the monitors said check in while inside the buses were loading to take passengers to the plane. It was a case of hurry up and wait. The bus was hot and the wait long. In the plane waiting for take off was unhealthily hot with no fresh air for at least 25 minutes. Also the check in process was bad. All the counters had monitors disposing RyanAir but it turns out you could check in for Bulgaria Air at most counters.
anmeldelse fra
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8,0
Fordele: Very pleasant overall
anmeldelse fra
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8,3
Overal it's a good flight
Fordele: It's a very small distance flight but the crew was very nice
Ulemper: Don't have much choice in drink or food
anmeldelse fra
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4,4
Ulemper: I wanted to note that while screaming at gate D1 the stuff was beyond horrible. Lazy to talk, a lady who was on the screaming machine kept making nasty comments, really inappropriate addressing foreigners and people who speak Bulgarian. I found it highly disturbing, border line harassing. You can’t work customer service and be such a nasty grumpy person. Everywhere in the world that attitude won’t be allowed, or sanctions must apply. The lady who was collecting money for the checked bag was extremely rude and lazy. Almost kicked me out for not paying for my checked bag online. Excuse me? Why is she there then? The flight was fine. However, the flight attendance slipped the last 2 rows with drinks. Please make sure that the people who work at Sofia airport get some kind of basic human training. Unfortunately, they do not wish to make you feel welcomed or cared for.
anmeldelse fra
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2,0
Ulemper: 6 hours delay !!!!
anmeldelse fra
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2,6
Fordele: Nothing. Bulgarian Airlines is a fifth world company!
Ulemper: Everything! The flight from Sofia (after flying in a plane that looked like a bus from the 80s), was late over two hours. Bulgarian airlines lied to us in Sofia that we would be rerouted on other airlines and find out our new tickets only at transfer desks in milan. There were NO transfer desks
anmeldelse fra
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6,0
Ulemper: Flight was two hour delayed and I missed my connection
anmeldelse fra
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4,8
Fordele: The chocolate was great!
Ulemper: This airline and airport is from two centuries ago. Seats were super crammed and we waited in the heat NEXT to the plane to board for good 10min
anmeldelse fra
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2,6
Fordele: Not much.
Ulemper: The flight was delayed with over an hour. No apologies were offered. I was not even offered a drink until I asked (and I was in business class).
anmeldelse fra
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6,0
Ulemper: The plane smelt
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5,6
Ulemper: I get my luggage two days later.
anmeldelse fra
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3,3
Fordele: food was ok
Ulemper: not polite. no leg space at all compared to other airlines and worst of all they made me put my only backpack under the seat and be uncomfortable, where most people have 2 carry-ons large size and no one told them to check the bag for free so that there will be space on the overhead compartment
anmeldelse fra
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3,3
Ulemper: My baggage got lost two times in a row with Aeroflot. Terrible experience, bad food.
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5,0
Ulemper: My bag did not arrive. Was not transferred from Amsterdam.
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2,0
Being treated like cargo
Fordele: Nothing
anmeldelse fra
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5,2
Ulemper: My luggage was lost.
anmeldelse fra
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5,2
Ulemper: My luggage is lost.
anmeldelse fra
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2,0
Missed the flight and money were not returned according to the insuran
Ulemper: Missed the flight and company didnt returned the money according to insurance.
anmeldelse fra
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4,0
Ulemper: Too small place for legs in the cabin for such a long flight. Very uncomfortable
anmeldelse fra
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6,3
OK
Fordele: The sandwich looked dry, but was actually very good.
Ulemper: Uncomfortable seats. They are like benches. For 2-3 hours it’s OK, but could be improved.
anmeldelse fra
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2,0
Ulemper: I dident get my luggage
anmeldelse fra
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6,0
Ulemper: Flight delayed with 40 minutes Very small seats
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5,0
Ulemper: Poor food no entertainment
anmeldelse fra
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3,6
Flight delayed, seat spacing minimal
Fordele: Inexpensive
Ulemper: Seating was awful, did not enough room behind seat in front to use laptop when front seat was not reclined. Not enough space to recline my seat. Meal inadequate. Service poor compared to flight to Bulgaria. However I am glad I did not select Ryan air and get stranded.
anmeldelse fra
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3,3
Ulemper: Flight has delay of 50min - technical problem. I missed other my flights Bulgaria air booked a new reservation and I had to wait 6h on Berlin airport.
anmeldelse fra
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4,6
Fordele: Once on board we flu fast
Ulemper: The flight was delayed by over 2 hours and no information was given at all.
anmeldelse fra
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5,0
Ulemper: Flight was delayed two and half hours and then stupid excusing.
anmeldelse fra
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2,0
Fordele: Horrible. Don't book with this ariline.
Ulemper: Although we were checked in, the flight was oversold and prior to boarding at the gate, they told us we can't board the flight. Our luggage had to be also taken off the flight and we were not given a flight till the next day. As a result we missed our connections, had to book an additional hotel last minute. Bulgaria Air had no even a customer service desk at the airport!!!!
anmeldelse fra
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6,0
Fordele: Got me to my destination safely and on time
anmeldelse fra
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2,6
12 hr delay, no updates, poor communication
Ulemper: No one told me why or how long the flight would be delayed. I got at the airport at 9am for a 12:45pm flight, the plane didn't take off till 9:30pm. Air Bulgaria didn't update Barcelona Airport so everyone had to assume the flight could take off any minute and spend a long day at the gate. Avoid Bulgaria Air.
anmeldelse fra
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5,6
The flight was late
Fordele: The crew was very nice.
Ulemper: The check in started late, the gate was changed, the flight was late by more than an hour.
anmeldelse fra
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4,6
Ulemper: Overall cleanliness of the cabin was very poor.
anmeldelse fra
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3,3
Ulemper: Crew was not sympathetic towards mom with baby. No help with stroller. Airport agent decided to add stroller as checked luggage causing confusion and distress during short connection window to next flight.
anmeldelse fra
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4,6
Delayed take off
Fordele: They serve you a dandwich and water.
Ulemper: The boarding was a mess, because they decided to consolidate the passengers of two planes, so most of the seats were double booked and they were struggling to find seats. The flight was delayed with one hour because they were looking for lost passengers. Complete mess!
anmeldelse fra
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4,3
Fordele: The first leg, Madrid to Vienna, was great. Check-in and flight crew were friendly. Check-in line was very long though. Took almost an hour due to some passengers adjusting the weight in their bags.
Ulemper: The second leg, Vienna to Sophia, was not smooth at all. I did not get a boarding pass for it when I checked in at The beginning in Madrid. At Vienna airport, no one knew where I could get the boarding pass. They sent back and forth between terminals and between airlines check in counters. Finally Austrian airlines issued the boarding pass. My bag did not arrive in Sophia. Two other passengers, who had also transferred, did not receive their luggage either.
anmeldelse fra
Flystatus
Bulgaria Air rutekort
Populære flyruter
Fly
Afrejsested
Destination
søn.
man.
tir.
ons.
tor.
fre.
lør.
S
M
T
O
T
F
L
978
Varna
VAR
Sofia
SOF
973
Sofia
SOF
Varna
VAR
461
Sofia
SOF
Amsterdam
AMS
462
Amsterdam
AMS
Sofia
SOF
408
Bruxelles
BRU
Sofia
SOF
407
Sofia
SOF
Bruxelles
BRU
410
Wien
VIE
Sofia
SOF
432
Paris
CDG
Sofia
SOF
431
Sofia
SOF
Paris
CDG
409
Sofia
SOF
Wien
VIE
450
Rom
FCO
Sofia
SOF
856
Larnaca
LCA
Sofia
SOF
449
Sofia
SOF
Rom
FCO
855
Sofia
SOF
Larnaca
LCA
571
Sofia
SOF
Tel Aviv
TLV
572
Tel Aviv
TLV
Sofia
SOF
Mest populære lufthavne betjent af Bulgaria Air
- Lufthavn: Sofia Intl (SOF)
- Lufthavn: Paris Charles De Gaulle (CDG)
- Lufthavn: Amsterdam Schiphol (AMS)
- Lufthavn: Varna (VAR)
- Lufthavn: Bruxelles-National (BRU)
- Lufthavn: Prag Václav Havel Prague (PRG)
- Lufthavn: London Heathrow (LHR)
- Lufthavn: Rom Leonardo da Vinci-Fiumicino (FCO)
- Lufthavn: Frankfurt Intl (FRA)
- Lufthavn: Berlin Tegel (TXL)
- Lufthavn: Wien-Schwechat (VIE)
- Lufthavn: Moskva-Sjeremetevo Intle (SVO)
- Lufthavn: Madrid-Barajas (MAD)
- Lufthavn: Milano Malpensa (MXP)
- Lufthavn: Zürich (ZRH)
Oplysninger om Bulgaria Air
- FB IATA-kode
- +359 2 402 04 00 Ring
- air.bg Besøg
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