|Populær rute||Palma de Mallorca til Duesseldorf Intl|
|Populær lufthavn||Frankfurt Intl|
Fordele: The crew was great!!
Fordele: Nothing, very poor seating, to me it felt like that Condor think we are small in Europe. I’m 1,85 and my knees are pressing against the seat in front the entire flight. Nothing from Condor is for free, not even a glass water. On my 20 min flight from Tenerife to Las Palmas Canary Air serves a complimentary glass water.....
Ulemper: Everything, no more Condor for me, I rather pay extra to fly with an decent airline with good seats and pitch wide and were they serve a glass of water for free
Fordele: El servicio de atención por parte de la tripulación es muy bueno.
Ulemper: Si para el primer tramo escoge uno tres películas para ver aunque no las termine, para el segundo tramo del vuelo no se pueden cambiar.
Fordele: El vuelo es bastante tranquilo y la tripulación es muy atenta.
Ulemper: El servicio de entretenimiento te limita a un vuelo de casi doce horas solo a ver Máximo tres películas o series.
Fordele: Nothing, it’s 4 hours in cramped seats it’s a bus hopper and nothing more if you are not willing to pay much more
Ulemper: They moved the flight forward 30 mins so that I only had 30 mins to switch planes at one of the biggest airports in Europe.
Fordele: Boarded fast and early. Crew efficient and cordial. Plane clean.
Ulemper: Bring your own entertainment and snacks.
Fordele: Personal muy amable y dispuesto ayudar, igualmente en el avion como en la tierra.
Fordele: Nice Crew
Ulemper: More space between seats, better air conditioning.
Ulemper: After six hours of lay over in Frankfurt Lufthansa still managed to lose my luggage. Spending three hours at the Lost and Found office wasn't my idea of relaxing after thirty hours of traveling
Fordele: I made it to my destination safe.
Ulemper: The business class seats were not comfortable. There’s not a lot of room. The flight attendants were not the nicest.
Fordele: Food was okay. Fairly quick because they dont give options, everyone gets the same thing.
Ulemper: Only 2 movies available.
Ulemper: crew and knowledge on parent control for video, kids safety jacket not distributed and no knowledge or help on connecting flights and no knowledge on car seat use in flight (i was told it was NOT safe to have the child in the car seat for take off and landing)
Fordele: It wasn’t amazing. It did its job
Ulemper: Too many ch of a charter flight focused on tourist going home from a week on the beach
Ulemper: Treat passengers like they aren’t an imposition-dinner & breakfast were tossed at us, beverages weren’t available until long after dinner was finished, it took 15 min to get a response to the call button, then I was told I needed to get a drink myself from the galley.
Ulemper: The service
Fordele: Capitán kep us informed of the trip..
Ulemper: Not choices for movies as part of flight. Just one.
Ulemper: Would be nice to have access to WIFI for free to use communication apps like Whatsapp and Messenger, also a larger selection of free entertainment would be nice. I find it very disappointing that there is a fee to select a special meal such as vegan or kosher, the breakfast meal was also mediocre
Fordele: Aircraft was spacious and modern, food was the best I have had on any trans Atlantic flight in ten years.
Ulemper: Check in was a shambles one hour forty minutes this could be reduced right down too many repetitive questions , security was also awful the staff need a poke with a cattle prod to speed them up, boarding was poorly handled.
Ulemper: Boarding was done through a shuttle to the tarmac where the plane was parked. This eliminated the advantage of having boarding priority which was important since one person in our party had mobility issues.
Ulemper: Actually having a seat would have been nice. When I arrived at the airport I was told I was on standby and did not have an assigned seat. I was forced to pay an additional €90 how to secure and upgraded seat. I will never fly this airline again
Fordele: The crew was friendly and helpful. The seats were comfortable and the food was great.
Ulemper: There seems to be a problem with the organization of the boarding process. I took COndor to and from Frankfurt - boarding both directions lacked organization. This last flight was a real cluster mess.
Fordele: Not much. The crew was nice but that’s about it
Ulemper: It was extremely hot. Very uncomfortable
Fordele: Good service from crew
No confortable seat
Ulemper: Boarding area was a little confusing. More announcements and signs for direction would help.
Fordele: Seats were cramped, we had a crazy woman in front of us who kept jolting her seat every 20 min. Or so. My wife was very upset and told the stewerdesses
Ulemper: No vegetarian option for second meal. No wifi at all, only one movie available to watch...Otherwise you have to pay. Most long-haul flights have a wide selection of movies available for free.
Ulemper: Boarding was terrible, took a couple hours with a huge line and shuttles. They lost my bag and I won't have it for a couple days (supposedly), seats were very uncomfortable, no vegetarian food option and crew shrugged when I asked. Plane was unbearably hot when we boarded.
Fordele: Plane was nice. Good was great and there was plenty of it.
Ulemper: Crew did a good job by I got the slight feeling they were working their way to their own vacation. Might have just been their youth.
Ulemper: Boarding was chaotic, dependent on verbal cues being shouted by an employee without any amplification. Several families who had booked their tickets together were randomly assigned seats in the plane. You would think that group bookings would make an effort, especially when young children are involv
Fordele: Direct route is the main benefit to flying condor, other than the that the airline offers below average customer service and amenities. Even my kids say Condor is the worst airline.
Ulemper: No kids movies even for purchase is unacceptable for a 10 hour flight during the high season when families travel!
Fordele: I was able to upgrade to business class at a reasonable rate. It was well worth it and the ticketing agent made it as easy as possible.
Ulemper: There could have been someone at the gate sooner to answer questions or complete upgrade transactions.
Ulemper: The check-in process was completely unorganized and chaotic. There should have been 7 counters open for check-in, but only 4 were available for flights leaving around the same time. One of the flights was cancelled and nobody knew which line to use as the check-in employees provided no information.
Fordele: Very tiny not enough space even for small people...very uncomfortable long haul..crew wasn’t much available
Ulemper: Food they could have spare a little of food on long haul flight and drinks water, hot drinks were sporadic...had to go and ask.srvice was slow and not so great...even free movies like most planes would have been nice
Fordele: Not enough leg room for an international flight.
Only a couple of the many flight attendants seemed very happy to help you or to even be there.
As soon as the plane, the flight attendants started selling items and services ie: $11 codes to watch movies, cigarettes, etc.
Ulemper: What happened to a complimentary drink with your meal, more than one kids movie as a choice for entertainment, friendly attendants and LEG ROOM? E
Ulemper: for a tall person the seat spacing is torture for a 10h flight. at the least offer affordable extra legroom. I'd be fine paying 10% more for 10% more space, but not hundreds of dollars
Ulemper: Left on the runway for hours
Fordele: I LOVE the non-stop from PHX to FRA. There are not many direct flights to Europe from Phoenix, and I am very glad that this one exists.
Ulemper: The flight was two hours delayed. Condor did not send out any information regarding the delay. Really appreciate it when other airlines do.
Ulemper: Condor asked me to check in my hand luggage due to lack of space. Then they lost it. That happens... But after losing my luggage Condor acts like it is not their problem and tells me I should work with some generic luggage tracker company.
Ulemper: The person was sitting right next to me was over 500 pound he took half of my seat I did not like that I didn’t pay for the seed to somebody else can sit half of it
Fordele: The cabin crew were outstanding!
Fordele: Air hostesses friendly and helpful
Ulemper: During a 10 hour flight i mist be able to move a bit every 2 hours but soooo little space. Seats uncomfortable especially when seat in front releases back Food very poor.
Ulemper: Air hostesses too hectic
Ulemper: Too hot, weak entertainment
Probably will use other airlines going forward
Ulemper: Overbooked flight. Couldn't get the seats that we had reserved 6 months prior as we failed to check in and reserve our seats in time.
Fordele: Enough room between the seats. Very nice and helpful crew.
Ulemper: One has to pay extra money to get a decent video program. There were only two movies available in the economy class .
What customer service?
Fordele: The price and nonstop flight was the only positive.
Ulemper: O am gluten free vegan due to medical issues and they were not able to accommodate me. I could have vegan or gluten free but not both and I would have to pay $18. How hard is it to do gluten free pasta with marinara sauce or veggies over rice? Most of the crew was rude and vary hard to understand and their English was not very good and my German is not very good so it was difficult to communicate. The seats have very little padding and zero lumbar support, thank goodness they give you a mini pillow otherwise my back would have been so bad I wouldn't have been able to walk! I would NOT recommend Condor and will never fly them again!
Fordele: The crew provided enough drinking water.
Ulemper: Very high baggage fee of $120 for a single suitcase Extra cost for watching films
Fordele: The plane is very comfortable with wide seats.
Ulemper: My baggage didn't make it to Austin. I don't know when I will have it back. Not really professional baggage re clame handling... The food made my tummy hurt and no choices. Sucks to buy entertainment after a 1000 dollar ticket price and I could only pay with cash on the plane.
On the verge of Tears
Fordele: The music selection.
Ulemper: Seating is very tight even for a petite 5’1” person like me. My boyfriend was 5’8” and he was definitely uncomfortable with the lack of leg space. If the passengers in front of you decided to put their seats back? You’ve lost even more space and feel closed in. Thankfully the aisle seat next to us was empty so we tried to stretch out a little bit without spilling into the seat entirely. Entertainment was eh. Two movies from the early 2000s (Alvin & the Chipmunks and What happens in Vegas) and an episode of Tom & Jerry and an episode of Modern Family but from Season 5? Not great if you’ve never watched the series.. About their hospitality... My boyfriend and I were completely disregarded and ignored by a stewardess with blonde hair and thick black glasses... Flight: DE2102 that left September 8th from Frankfurt to San Juan. We received our meals from her AFTER she handed meals to the people behind us - this was not the case for other passengers that spoke German, everyone’s meals up until ours was handed in order.. When it was time to pick up the trays she skipped us both times (with our trays ready in our hands to hand to her) - I watched her pick up the trays from the passengers before and after us. My boyfriend did say “Excuse me” but she ignored him - she probably would’ve paid attention if he asked in German.. She even looked at us as she passed by which blew my mind. Her coworker on the other side had to pick up her slack and was very kind enough to pick up our trays even though we weren’t his assigned aisle. It confused me because she was so pleasant with the German passengers but ignored us even when we made eye contact and smile for her attention.. I hate to say this because I give everyone the benefit of the doubt but to be honest I felt discriminated.. My boyfriend is German (speaks fluent German and English) but I felt because of my ethnicity (Asian) he had to suffer for that.. I felt terrible that he was suffering because of me. No one wants that for their significant other or anyone. Another occasion was when another stewardess was handing us our drinks. My boyfriend’s cup was broken and as she passed it over me it spilled all over my shirt. I did gasp from surprise. No apologies whatsoever.. She seemed impatient and grabbed the cup back over only to put another cup under it. I asked for a Sprite but they only had Cola or Fanta so I was totally okay with Cola “Cola bitte”. My German isn’t that great but I did hear her coworker ask why I gasped and she told her that it was because I was surprised they didn’t have Sprite - very untrue. I was shocked and I couldn’t respond. I have never been so disappointed in a flight and the hospitality. I am very forgiving if an incident happens once or twice, but when I see it happen in front of me over and over and over again? That’s where my tolerance unfortunately crumbles. I was on the verge of tears by the end of the flight. I hope I never fly Condor again.
Worst international flight I have ever experienced
Fordele: The flight attendants were very nice.
Ulemper: 1. There was no organization when boarding. It was chaotic. 2. For some reason, everyone appeared to have a difficult time finding overhead room for their luggage. 3. The attendants are used more as sale‘s people than attendants. The items they were selling included candy, spirits, and cartons of cigarettes. 4. They only offer two free movies, a few tv episodes, and music. 5. They serve you food twice. No snacks. No alcohol.
Flight delayed and was advised to send my luggage back home
Ulemper: Flight delayed for more than an hour but we were told we couldn’t check the luggage even though we had already checked in!!! Cleared immigration without being able to check our luggage and the flight still hadn’t landed to even refuel and go through it’s ground checks!Now we’re without clothes for a week!! Worst customer service ever with aggressive non chalant Condor agents worst travel experience ever
Fordele: Excellent service and employee attitudes.
Fordele: The boarding was smooth and efficient. We left and landed on time.
Ulemper: One of the flight attendants was crabby and didn't want to provide a drink for my husband and myself, so we just dealt with a different attendant.
Ulemper: No entertainment options, bad food
No leg room
Fordele: The crew was super nice
Ulemper: No leg room.
Ulemper: Paying extra for Entertainment on a long-haul flight
Ulemper: small uncomfortable seat,poor air circulation. Could not book my checked bag through final destination, impossible to collect and recheck in time, lost the bag finally got it two days later. Condor needs to coordinate with other airlines for bag flow. Very unimpressed with Condor will avoid in the future.
Fordele: Boarding was quick and efficient
Ulemper: Only two movies to choose from, and the crew sat with their feet up blocking the area to get to the bathroom while everyone was sleeping, I had to say excuse me for them to move so I could get by.