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Ulemper: It was so late and we were not told anything!!!

Fordele: Punctual

Ulemper: Seats

Ulemper: Late

Fordele: Awful!!!!

Very poor service

Fordele: Nothing

Ulemper: Everything from checking in where I asked for an aisle seat and was informed that I was given an aisle seat just to find that I was given a middle seat on both legs even though I had checked in for the second leg of the trip. Added to which my luggage is now missing

Ulemper: I missed my connection in Dusseldorf because none of the 12passport gates worked. Two border agents tried to handle the crowd, but I arrived at the gate 1 minute after flight close. Neither the agents at the gate nor at the transfer desk were willing to help me get to Manchester. Never fly EW again.

Ulemper: The seats are uncomfortable and too close together. The flight was late because we circled the airport several times in the air, and spent thirty minutes waiting on the tarmac to come to the gate. The stewardess spilled on my neighbor each time she filled my water.

Ulemper: No fue posible hacer el check-in con anticipación, me enviaron información sobre el vuelo el mismo día, mientras viajaba en otro vuelo previo por lo que no pude verlo a tiempo y, además, la información que enviaron estaba en alemán (ningún otro idioma!). Casi pierdo el vuelo por la mala información.

Fordele: The crew was fine and boarding was efficient.

Ulemper: We missed our connecting flight, had to wait six hours to fly to Munich, then sat in the Munich airport for four more hours as the flight to Milan was delayed. My bag made it to Milan by 10:30, I arrived at 22:00.

Ulemper: Boarding took ages. And there were no announcements telling passengers what was causing the delay.

Fordele: The crew was welcoming and friendly. The choice of movies was awesome.

Ulemper: The seat i was in had many stains on it and there was garbage under my seat. Someone needs to clean better... Also, need to look at passengers more closely as at least 2 still had cell phones on at take off

Fordele: Crew was very friendly!

Ulemper: The plane smelled terrible - almost like one of the toilets had backed up.

Fordele: I am still in one piece after flying.

Ulemper: The crew (and people before boarding) were kind of rude (e.g. mean tones, not really smiling, etc.).

Fordele: I felt safe on board... the cabin crew members at least got that right. The toilets were clean.

Ulemper: Better entertainment system... better food and more courteous cabin crew members.....

Ulemper: Everything, flight was super late, no explanation whatsoever,

Ulemper: Flight was cancelled, difficult rebooking.

Fordele: Nothing

Ulemper: Everything

Fordele: Almost 2 hours delay, crew couldn't confirm if our connection flight in Cologne will wait for us. It was very stressful.

Ulemper: Information

Fordele: The flight was 20 mins faster, boarding was OK. The ladies on board were doing a good job

Ulemper: Unfortunately the seal with extra legroom was comparable with a standard seat from other mid-distance airlines. The food & drink service was only from very limited quality. There was no entertainment on the seat, only with wi-fi oboard on your own handheld.

Budget - don’t expect much

Fordele: Boarded and departed gate on time. Efficient.

Ulemper: Not the friendliest.

Fordele: Was on time

Ulemper: The food was horrible junk. I can not imagine, how anybody can dare to offer this somebody to eat. Headphones were extra pay.

Delayed and lost my connection in venice

Fordele: The price

Ulemper: Assistants were rude and the flight was delayed and they didn’t provide a solution to my lost connection.

Ulemper: Terrible hard landing

Terrible at informing customers of situation

Fordele: Staff where friendly but could’ve informed us why we where circling for 40 mins earlier

Ulemper: Not being informed of the Thunderstorm situation earlier no one knew what was happening

Ulemper: 2h delay