Incorrect SeatingUlemper: I paid for extra legroom (and the seat was correctly noted on the receipt) but upon boarding found that I had been allocated an ordinary seat. For a tall man this small aircraft is very unforgiving. I could also not fit my briefcase into the o/head locker.
It was not bad. Fordele: Seat is comfortable Ulemper: No entertainment n food.
The plane was filthy, loose screws on the floor anUlemper: very dirty. There were food particles all over our seats and the life vest had fallen out was sitting on the floor of the plane.
Take off was rough, the worsts I'd ever experienced in my life. The plane was unstable on the runway and then unstable for the first 10 minutes. I started crying and my husband was sweating bullets. When things calmed down and I asked the stuardesses for a glass of water they said it would cost money - wow.
By the way, they never went over the safety procedures at the beginning of the flight and the exit row seats were empty. All of this made me even more nervous.
I will never fly fastjet again, no matter the savings.
Excellent overallFordele: Just like any other budget airlines, and it serves food if you pay for them.Ulemper: The boarding gate opened only 2 hours before flight.
Cancelled flight 2 hours before departureFordele: Fairly new nice aircraft with decent legroomUlemper: My flight was cancelled two hours before departure and I was notified by e-mail (that I only saw when I was at the airport). Next flight was 8 plus hours later.
No rebooking to another airline. They suggested that they refund only the base fare (no extras/baggage etc) and then I can pay my own fare on the other airline.
This is not an acceptable response as they could have reprotected their passengers to avoid us waiting at the airport for 8 hours.
Forkert SædeUlemper: Jeg betalte for ekstra benplads (og sædet blev korrekt noteret på kvitteringen), men ved boarding fandt jeg ud af, at jeg havde fået tildelt et almindeligt sæde. For en høj mand er dette lille fly meget nådesløst. Jeg kunne heller ikke montere min mappe i o/head locker.
Det var ikke dårligt.Fordele: Sædet er behageligtUlemper: Ingen underholdning og mad.
Aflyste fly 2 timer før afgangFordele: Temmelig nye pæne fly med anstændig benpladsUlemper: Mit fly blev aflyst to timer før afgang, og jeg fik besked via e-mail (som jeg kun så, da jeg var i lufthavnen). Næste fly var 8 plus timer senere.
Ingen ombooking til et andet flyselskab. De foreslog, at de kun refunderede basisbilletprisen (ingen ekstratjenester/bagage osv.), og så kan jeg betale min egen billetpris på det andet flyselskab.
Det er ikke et acceptabelt svar, da de kunne have beskyttet deres passagerer igen for at undgå, at vi ventede i lufthavnen i 8 timer.