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Check in a Nightmare

Fordele: Comfort of "quiet zone" seating which was an extra $149 per person.

Ulemper: Check in clerk and Manager were not very helpful. Check in was a nightmare with no organization for preferred flyers. Boarding was also disorganized and chaotic.

The gate agent was extremly rude to my entire family

Ulemper: The gate agent was extremely rude and asked to see our passports. She insisted our carry on be checked in. My son is disabled and requires an isle chair. The gate staff did not allow time for him to get to his seat before letting the rest of the passengers board and the staff assisting him were very upset as were the passengers who were wondering what was taking so long to get to their seats.

Fordele: On time,friendly crew

Ulemper: Seats are a bit small for a long flight.

Just ok

Fordele: Got to Fiji safe.

Ulemper: 1. Checked in was very slow. When we got done, we have to run to the gate cuz they are already boarding. 2. Seats were very small, too tight even for people with short legs. 3. Not much movies to choose from, it was an 11 hour flight, at least give us more movies to choose from. 4. Just saw crew once, when they were passing out meals and collecting them.