|Populær rute||Penang Intl til Kuala Lumpur Subang|
|Populær lufthavn||Kuala Lumpur Subang|
Convenient no frills trip
Fordele: Check in and immigration was quick. Flight was on time
Ulemper: Even though there plenty of seats available, the auto seat allocation put another passenger next to me.
Ulemper: Flight delayed 1 hour and 50 minutes. Even my inbound flight also delayed one hour.
Ulemper: Flight delayed by an hour
Fordele: Flight was on time, friendly attendants.
Ulemper: Check-in took forever, another line should have been opened. Very little legroom on the plane.
Fordele: Friendly flight attendant.
Ulemper: Announcement at the airport is unclear
Firefly Penang to Phuket
Fordele: Very always at check in but all very relaxed. Only gave 3 for food as we'd asked for pot noodle (Rm3) only to be told they had no hot water. Not serious & we didn't use their entertainment. Otherwise all good & would recommend
Late take off on both sectors
Fordele: Ease of boarding and disembarkation T2 arrival in SIN Online check in
Ulemper: Needed to re check in in SIN, even on a same day flight Flight was late for both sectors SZB-SIN-SZB
Fordele: The staff has no personality and no working knowledge of how customer service is supposed to be. I booked this as Malaysia Airlines and even though it's operated by Firefly, it should've recognized my priority status with OneWorld.
Firefly canceled my flight and didn't notify me
Fordele: There was one local manager who smiled a lot and tried to promise things that it turned out he wasn't allowed to promise while his airline was screwing me.
Ulemper: International travelers, check and recheck your flight. Firefly canceled my flight "several weeks ago", according to them, didn't notify me by phone or email despite the fact that they admitted they had both on file, didn't refund the money to my credit card until the day before departure so i had no idea of the change, and then provided no help whatsoever when i arrived at the airport and the flight didn't exist anymore.
Ulemper: Hot in the plane upon boarding
Fordele: Everything was smooth and easy. Check-in line was short, the whole airport experience was quick and easy. Flight was smooth, comfortable, staff was so friendly. When I checked in for my flight in Penang, the girl who helped me, Kay, was the most friendly help I've ever had.. She offered me a great seat and was patient and friendly when I requested to be moved around. She made conversation while we waited for the system to finish, and had a huge smile the whole time. She set the time for the whole airport and flight experience, and had me smiling the rest of the day. If there's a way to tell her bosses - she is a gem, hang on to her! I'm looking forward to my next trip on firefly!
Ulemper: Boarding was delayed a bit, but flight took off within a few minutes of schedule, so no real problem!
Flight was delayed no ground staff bother to infor
Fordele: the flight attendant on board was lively in making announcements!
Ulemper: Flight was first brought forward by 30 mins. Arrived on time at the gate, but actually it's delayed by 15 mins from the original time. So in total delayed about 50 mins from brought forward time. NO ground staff at the gate bothers to inform us. Flight status screen shows "Callng", when approached, ground staff just replied "not yet" in a bad manner. Terrible ground service.
Fordele: On time
Ulemper: Fly forsinket 1 time og 50 minutter. Selv min returrejse også forsinket en time.
Ulemper: Fly forsinket i en time
Fordele: Fly var på tide, venlige tjenere.
Ulemper: Check-in tog evigheder, en anden linje skal have været åbnet. Meget lidt benplads på flyet.
Fordele: Venlig stewardesse.
Ulemper: Annoncering på lufthavnen er uklart
Fordele: Personalet har ingen personlighed og ingen arbejdsmæssig viden om, hvordan kundeservice skal være. Jeg reserverede dette som Malaysia Airlines, og selv om det drives af Firefly, burde det have anerkendt min prioritetsstatus hos OneWorld.
Firefly aflyste min flyrejse og gav mig ikke besked
Fordele: Der var en lokal leder, der smilede meget og forsøgte at love ting, som viste sig at være, at han ikke kunne love, mens hans flyselskab skruede mig.
Ulemper: Internationale rejsende skal checke og checke din flyrejse igen. Firefly aflyste min flyrejse "for flere uger siden", ifølge dem, ikke gav mig besked via telefon eller e-mail, selvom de indrømmede, at de begge havde registreret sig, refunderede ikke pengene til mit kreditkort før dagen før afrejse, så jeg havde ingen idé om ændringen, og så gav jeg overhovedet ingen hjælp, da jeg ankom til lufthavnen, og flyet ikke længere eksisterede.
Ulemper: Varmt i flyet om bord
Flyrejsen blev forsinket, ingen jordpersonale gad med at tage til.
Fordele: flybetjenten om bord var livlig i annonceringer!
Ulemper: Flyet blev først fremrykket med 30 min. Ankom til tiden ved gaten, men faktisk er den forsinket med 15 minutter fra det oprindelige tidspunkt. Så i alt forsinket ca. 50 min. fra fremrykket tid. Ingen medarbejdere på jorden ved gaten gider at informere os. Skærmen for flystatus viser "Callng", når du bliver kontaktet, svarede jordpersonalet bare "endnu ikke" på en dårlig måde. Forfærdelig service i grunden.
Fordele: Til tiden