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Room was OK. Location was OK No soap or shampoo in the room when I went to get in the shower the first evening. It was in the room the second day. The motel charged my credit card on Thursday, PRIOR to arrival on Friday. When I checked in, I was charged for both Friday and Saturday (we stayed two nights) so I was charged for three nights instead of two. On Saturday morning when I discovered what had happened, I called the hotel to asked why. Instead of an apology for an error, I was told that this was their standard business practice and the double charged night should be credited back to my account in 3 to 5 days depending on my bank. This is not a practice that I have run into before but think that in a place like Monterey where the vast majority of guests are tourists, this is a good way to increase profits. You collect the extra nights fees and collect the interest on the money until you have to give it back.
Clean & newly renovated Breakfast could be better. If you are a carb loader, fine. Add choices of eggs or sausages pls for a more a complete breakfast experience. Add a few choices of fruits as well. Am I asking too much?
The staff was competent, friendly, and helpful. The room was nothing special, but it did have a fridge. The wireless Internet worked well. There is a quaint Italian restaurant just across the street. All in all, this was a good hotel for a very reasonable price. We stayed over a weekend, and on Saturday night there was loud, bass-heavy techno music coming from a club nearby. We could hear/feel the bass even with the door and window shut. This probably isn't an issue during the week, and it may not be an issue every weekend, but if you're sensitive to this sort of thing (admittedly, I am), you might want to check for further options in Monterey. This was only a minor annoyance, however; the hotel is still a solid deal for the price.
Very friendly staff really clean and comfortable
Good value for basic accommodations.. I did not realize that i.t was in the flight path of the airport
I love the location. The room was very small but clean. I would stay there again. The room size
Good price. Nice breakfast. Polite and helpful staff Noisy between rooms
The room was spacious, clean, and recently renovated. Everything was well-kept and in good condition, we thought it was delightful. Excellent value for the price. The pool is an oversized bathtub and breakfast was minimal.
We we're in a freshly remodeled room. It was nice and clean, and it had a continental breakfast. The staff was kind of badand the remodel was poorly done.
6 pillows on the large, comfy king-sized bed...plus, the refrigerator, microwave, iron...appliances that provided added comforts of home!
Great value for the money, nice staff
Everything.. We stay thr a lot and each time is good experience. The only thing I can think of is to have fresh fruit for breakfast.
Good location and excellent housekeeping. Couldn't connect to Wi-Fi service. Almost no connectivity for cell phone service (one bar for Verizon).
Personal is pleasant. For those of us who require a service dog or have pets this motel has a specific area where they put you. I've stayed in this motel in the past and had complained about the nasty carpet. This time around was worse than before. I stayed in room 149 as soon as I walked in and over whelming stench of dog urine. I don't understand how this is acceptable. It was so strong how can housekeeping overlook this and clean the room and report it as "ready." This carpet really needed a shampooing if not ripped out. JUST BECAUSE WE HAVE AN ANIMAL WITH US DOESNT MEAN WE RE OK WITH THIS. I went down the street to the market to purchase deodorizers. I pulled a bed sheet and layed it down so that my dog and I could walk around. Please upkeep cleanliness in these rooms!! You may want to rip out the carpet and use laminate flooring in these rooms.
The room was large and comfortable and the staff was very friendly.
To get 5 stars from me 1. Keep your staff, the young girl needs more energy the middle aged Caucasian lady was great. Sorry didn't get names. 2. Replace the carpeting throughout the hotel. 3. Replace the wall paper and paint. 4. Add scrambled eggs or waffles to the breakfast. 5. Make reservations room-type specific, not what happens to be available, not sure if this is a kayak issue or hotel.
They overcharged me $140 and refused to refund me. It has been a nightmare dealing with this establishment. Their customer service is the worst I've ever experienced. Stay away.
Got a good deal on Kayak (through Priceline), and the hotel is good for the money we paid. It's close enough to everything else in Monterey (by car). It was pretty quiet, not noisy at all like some reviews said. If you're just looking for a place to crash for the night, this hotel will fit the bill. Do not look for anything beyond that though. The entire facility is pretty dated. Rooms are very old, and there's not enough lighting inside the room.
We loved the suite location and personal parking spot. Great room, very clean. Didn't like that the telephone didn't work to reach lobby.
Beds are comfortable and clean
Nice balcony, fridge and micro, updated furnishing and decor, lighted parking lot and view of vehicle, were able to purchase tickets in lobby with bonus day to the aquarium, breakfast (continental) and kid/ family friendly. A great value for family comfort and convience!!! Initial check in hostess was not pleasant, the other hostess for tickets the next day was extremely helpful and polite, breakfast could have had maybe waffles to jazz up the breakfast selection and "cooked" hard boiled eggs, SHOWER was definately in need of remodeling, 70's style but clean and in good working order. Oh and yes, right below the jets/ planes flying over but it didn't bother us, we enjoyed watching them, and it seemed to only be early in the evening not when we were sleeping.
what sucked the most is that nothing I read about the hotel said that all the planes coming and going fly right over the hotel and if the plane was big enough the building shook sounded like it was coming right though the window. that would go on all night. would I stay there again NO
Maybe at most the employees were nice. So first of I gotta say I hate giving reviews or surveys, so if I do it's because I was left with an impression...and I'm sad to say this was not a good one...I advise for you to spend a little bit more money for a better hotel. The place is near the fwy which could be convenient, but walking in you know probably not the best place...the room doors alone look like prison cells, you walk into the room and it smells horrible, our sheets were stained and looked nasty...the heater didn't work...even though I called and was promised someone would come look at it...but never showed up...the toilet made a horrible noise. If ur sensitive to sound not a good place to stay as you can hear the airplanes at every hour. The breakfast was sad...and they honestly shouldn't even advertise it. It looked dirty.
Location was great Staff - The asian desk clerk made me wait for an unreasonble. She saw I was waiting, walked past me twice, would not look my way after I sat down due to my health. She helped the other clerk in minor talk twice, she realy butted in. Having taken a behavioral at the FBI Academy, she gave a false front. with a demeaning attitude. I parked in the handicap zone and carried two suitcases, three medium size carry on bags. I had to carry my luggage up stairs (no elevator) which I maneuvered up two and down one set of stairs. I lost control of my luggage as I entered, an exited the hotel. I had to rest awhile before I started to drive. The bed needed to be replaced a few years ago. I'm really disappointed
Staff was nice. Thete were Roaches! Television did not work, refrigerator broken, no screens on windows. A very nasty hotel.
staff is sometimes very nice and accommodating staff is sometimes rude, condescending, and unhelpful
Nice cozy for adorable pricing Nice cozy for adorable pricing
Location was good with easy access just off Hwy 1. Breakfast had hot cocoa, coffee/tea, 2 cereal options, bread (toaster available) with butter/jam and some breakfast pastries. There was a very strong smell of cleaners in the room that didn't go away the next morning either, but I suppose I'd rather take that reassurance of it having been cleaned! Bed wasn't very comfortable and everything looks very dated. Carpet could use a good cleaning or better yet, rip it out and replace with hardwood or laminate. Walls are thin too and we were disturbed on and off throughout the night, but it was ok enough for an overnight stay.
Nothing Poor customer service, security problems, dirty rooms and furniture.
Bed was comfortable, room was fairly nice for the price. Location is good. There was a loud noise coming from the wall, I'm not sure if it was the neighboring room, or if it was something else, but it was a loud buzzing for about 30 minutes at a time, and it happened 3 times over the course of one night. There was also a large window at the back of the room with no curtains, and a very bright light was on all night on the other side of it. I had to roll onto my side and face away from that wall with a pillow over my head in order to sleep. The parking was terrible outside my room as well. It was on a steep hill, and there wasn't enough room to back out and turn around. I had to back all the way down the hill and into an empty space just so I could leave. The complimentary breakfast was some prepackaged cinnamon rolls and toast, and the orange juice machine only had water in it.
The staff is extremely friendly and accommodating to any and all problems there may be. The rooms also had nice air fresheners in them to keep the dank hotel smells out. The first room we were put in was completely drenched due to a leaky ceiling, so that was pretty nasty. But like I said before, the staff was very accommodating and upgraded our room for the trouble.
Lage und Ausstattung waren in Ordnung. Völlig überteuert, Komfort und Sauberkeit lassen zu wünschen übrig
Price was a good deal. Room was spacious, with a small kitchenette. Neighbors were quiet. Staff was pleasant, if not very efficient. Breakfast was minimal, but ok. Smoke detector in empty room next door had low battery & beeped all night. Asked at the office that it be fixed, but it beeped all the next night as well. Finally found a worker to fix it. Housekeeping didn't start til 6pm which made it awkward coming back for the evening. the garbage in the room never got dumped. The shower curtain and bathroom window had mold; the windows got condensation very easily. There were cigarette burn holes in the top comforter and the mattress sagged a bit. Had hoped to be able to use the hot tub as our vacation involved a lot of walking, but it was drained.
The noise from other rooms up above all night.
They do offer “breakfast” but its just a coffee and some packed sweet cake. The hotel room was ok, but expensive for its standard. Its just a motel and they should be cheaper than the priced we paid. The reason I would not suggest this hotel is that our room was not very clean. I found hair in the bathroom and in the shower, the bed cover had a blood stain on it that did not make the room feel clean at all. Of all the motel that are in this area I would search for another one next time I visit.
The beds were very confortable and I like the fact that there was a fridge and coffee maker. Heating was excellent especially since it was quite cold that night. The receptionist could have been a little friendlier or persoanble. It's like I was just another "number" checking in. They could also serve the "continental breakfast" in another room rather than the check in office which barely fits 4 to 5 adults at a time (standing).
I like the fact that it was affordable and it was cleaner than expected.... There's really nothing that I didn't like about the hotel except for the breakfast...i'm diabetic and everything that was being offered was too sweet for me
Nice and clean motel. Appearence was good also.
Helpful staff allowed us to check in early, which was very useful. Although our friends had a coffee-maker in their room, we did not have one in ours. We would have thought this should be standard to all rooms.
parking was bad .....the grounds between parking and hotel had trash piled up
price was good, staff was pleasant, room was clean window did not lock
Clean, comfortable, affordable Noisy, location
Very clean and safe was in splendid location and was very sffordable
The room was nice and clean. There was a night club next to the hotel that played music until 2am which made it very difficult to sleep comfortably. This happened both days I stayed there Wednesday and Thursday. Called the front desk regarding this only for the agent to act like they had no idea what to do but said they would get back to me and never did. The heated pool was not heated but cold. The breakfast area was small and crowded with guest and it made it uncomfortable.
It was very clean, the staff was friendly and helpful, the breakfast selection was good, it was close to our destinations. Bed wasn't the most comfortable, but i have nothing bad to say about the place.
Beds and pillows were great . Tv was cool with lots of channels and bathroom was very clean . nice big room. Very clean and quiet . Pool wasn't very heated and it was semi indoor it had an outdoor patio with and opening to the pool . We tried to swim at night but it was too cold.
Everything was perfect util they gave us some new neighbors that made us a bit uncomfortable cause they made too much noise ugh The pool wasn't warm enough
Price. Room was recently updated. Grounds were dirty. Rude staff. Only hot breakfast option was waffles.
Closeness to Cannery Row, sightseeing, wharf. Really worth the money. The beds are very comfortable and we felt safe. Walls needed to be touched up, under sink. Small things. Overall, very happy with this hotel.
Very nice motel. Not enough breakfast food to go around. No DVD there. That alone will keep us from coming here again.
The staff was very friendly and helpful and accommodating There was no jacusi tub
rooms were clean, very friendly staff, good wifi, close to downtown
The room The parking
Beds Pillows. Very clean Breakfast room too small.
Room was clean and spacious. Front desk couldn't find our reservation. They gave our room to the wrong family. Beds were uncomfortable. Breakfast room was too small.
Spacious room, decent breakfast, very good value fotlr money. Could have been a little cleaner, but I actually expected worse from a motel so it was OK. Airport is close and sometimes the planes fly immediately overhead which is extremely loud.
Very good staff, very good continental breakfast. Very comfortable stay. Close to freeway . Recommended for first time visitors to the city
Position is good, very easy to connect to the California highway 1, the environment is silent. Room is too small and not clean, unbelievable there are bugs on bed.
Not very much at all. the best part of my stay was leaving the next day. I did not like the mistrust Ii was greeted with when I arrived witha confirmed booking. My credit card was subject to an inquisition which was not appreciated. although the bathroom appeared clean - the tiles on the floor had been painted with an epoxy resin and so they appeared shiny and clean. that's where it ended. The bedspread had mould on the underside and when I used the shower I perposely left the shower curtain outside of the bath because I did not want my feet contaminated with any run off the mould on the shower curtain. If this place was a pet motel I would book my dog in somewhere else. Continental breakfast - what a joke. The people running this place should refund my money immediately. Steer clear of this place!
no hair dryerm it was really such a bummer for me as I have long hair :(
Free parking, reasonable price. Limited breakfast, room door lock not very secure.
Good amount of parking and a clean room with inside (hallway) access. Our larger room with a single queen, couch and desk was a good choice and came with a microwave, small fridge and safe. Don't expect views or character here, just a good hotel room with a comfy bed and room to rest/recline after a long day. Rooms are not very well insulated, so noisy neighbors are easily heard. This is OK most of the time until their are screaming children or reveling partiers.
This hotel is in keeping with Best Westerns standard for clean, well kept facilities with accommodating staff. The only complaint I have is we could hear the conversations in the adjoining room as if there was no door.
Quick check in, available parking, comfortable bed and complimentary breakfast.
Very friendly environment for sure! Great staff ! And Great service have nothing bad to say and next time I go to monterey I will book here again no problem
Easy access and parking. Breakfast was nice but not great. Clean and fine for families. Pool was cold. Noise from road.
The staff was so awesome. Every little thing we needed, they seemed actually happy to supply. It was clean. Breakfast was good. The pool and hot tub are small but totally adequate. We will definitely be back! It isn't down at Cannery Row but once you know where you're going it only takes 10 minutes to get to and from.
Can hear next room neighbors
This motel was great! Cheap, clean, friendly staff, quiet, good location, free internet, what more could you ask for. Would stay here again for sure if ever in Monterey. I have no complaints, everything was perfect.
The woman at the front desk was so nice, she gave some recommendations for restaurants and some appatizer vouchers. The place was very clean and well taken care of. Will for sure return!
The staff was friendly. Hotel is close to many places.
Cozy room. Basic amenities. Quiet. Staff helpful. Close to harbor. Bed sank in the middle.
clean and comfortable Small shower. Noisy family outside in early morning but that's not the hotels fault
Best stay for the price in the area, perfect location
High quality stay for high value. Staff was extremely helpful and cooperative.
Wonderful person at front desk. Astute which is rare. Hot tub clean and exercise room great. Quiet. Redid hotel and put in double pane windows and soundproofing. Very close to MRY (Monterey Community Airport) Need the exercise room which is tiny. If there were a lot of guests, it would not be possible to use. One place open for breakfast at 6 am. Not on property and not particularly healthy food.