Cozy room. Basic amenities. Quiet. Staff helpful. Close to harbor. Bed sank in the middle.
Wonderful person at front desk. Astute which is rare. Hot tub clean and exercise room great. Quiet. Redid hotel and put in double pane windows and soundproofing. Very close to MRY (Monterey Community Airport) Need the exercise room which is tiny. If there were a lot of guests, it would not be possible to use. One place open for breakfast at 6 am. Not on property and not particularly healthy food.
The woman at the front desk was so nice, she gave some recommendations for restaurants and some appatizer vouchers. The place was very clean and well taken care of. Will for sure return!
The staff was friendly. Hotel is close to many places.
Service was great. Bed made every day, coffee generously replenished each day. Courteous front office staff tutorial on local haunts and some handy discount cards! Will always stay at the Lone Oak when in Monterey. A little far to walk to any major sites, but parking is easy in Monterey so it was not a hassle at all.
Room was clean and decorated very nicely. No AC in the rooms and the ceiling fan would only go up to the lowest setting. The in room fridge was very noisy but otherwise no complaints about the room.
Best stay for the price in the area, perfect location
clean and comfortable Small shower. Noisy family outside in early morning but that's not the hotels fault
High quality stay for high value. Staff was extremely helpful and cooperative.
Room was spacious. It's next to the beach. Breakfast was average Checking in the gentleman at the counter was very rude. Had his head phones in and basically just asked for name and gave us our key. Didn't give us any information. The room also smelled like animals had been in there.
This hotel has everything coffee pot, microwave, fridge, blow dryer, shampoo and conditioner, body wash, hand soap, lotion, Wi-Fi, cable ac/haeater, indoor pool, ice machine, and free breakfast. The parking lot got full quick. No parking in front of our room.
The room was nice and clean. There was a night club next to the hotel that played music until 2am which made it very difficult to sleep comfortably. This happened both days I stayed there Wednesday and Thursday. Called the front desk regarding this only for the agent to act like they had no idea what to do but said they would get back to me and never did. The heated pool was not heated but cold. The breakfast area was small and crowded with guest and it made it uncomfortable.
Closeness to Cannery Row, sightseeing, wharf. Really worth the money. The beds are very comfortable and we felt safe. Walls needed to be touched up, under sink. Small things. Overall, very happy with this hotel.
Very nice motel. Not enough breakfast food to go around. No DVD there. That alone will keep us from coming here again.
People next to us partied all night with loud music and dozens of people in their room. We complained and nothing happened . Was not worth the money we did not sleep at all and the tv was broken.
Location Multi use soap pumps....ewww glad I travel with my own soaps Dirty floor and bath Lazy staff, waited 5 min for them to acknowledge I was there to check in only to be told please wait. Won't be a second visit.
Very clean and safe was in splendid location and was very sffordable
Beds and pillows were great . Tv was cool with lots of channels and bathroom was very clean . nice big room. Very clean and quiet . Pool wasn't very heated and it was semi indoor it had an outdoor patio with and opening to the pool . We tried to swim at night but it was too cold.
Clean, comfortable, affordable Noisy, location
Worst place to stay! Very unsafe, and the people working there would not answer the phone.
Price. Room was recently updated. Grounds were dirty. Rude staff. Only hot breakfast option was waffles.
Personal is pleasant. For those of us who require a service dog or have pets this motel has a specific area where they put you. I've stayed in this motel in the past and had complained about the nasty carpet. This time around was worse than before. I stayed in room 149 as soon as I walked in and over whelming stench of dog urine. I don't understand how this is acceptable. It was so strong how can housekeeping overlook this and clean the room and report it as "ready." This carpet really needed a shampooing if not ripped out. JUST BECAUSE WE HAVE AN ANIMAL WITH US DOESNT MEAN WE RE OK WITH THIS. I went down the street to the market to purchase deodorizers. I pulled a bed sheet and layed it down so that my dog and I could walk around. Please upkeep cleanliness in these rooms!! You may want to rip out the carpet and use laminate flooring in these rooms.
Good location and excellent housekeeping. Couldn't connect to Wi-Fi service. Almost no connectivity for cell phone service (one bar for Verizon).
They overcharged me $140 and refused to refund me. It has been a nightmare dealing with this establishment. Their customer service is the worst I've ever experienced. Stay away.
Location was great Staff - The asian desk clerk made me wait for an unreasonble. She saw I was waiting, walked past me twice, would not look my way after I sat down due to my health. She helped the other clerk in minor talk twice, she realy butted in. Having taken a behavioral at the FBI Academy, she gave a false front. with a demeaning attitude. I parked in the handicap zone and carried two suitcases, three medium size carry on bags. I had to carry my luggage up stairs (no elevator) which I maneuvered up two and down one set of stairs. I lost control of my luggage as I entered, an exited the hotel. I had to rest awhile before I started to drive. The bed needed to be replaced a few years ago. I'm really disappointed
The room was large and comfortable and the staff was very friendly.
Nice balcony, fridge and micro, updated furnishing and decor, lighted parking lot and view of vehicle, were able to purchase tickets in lobby with bonus day to the aquarium, breakfast (continental) and kid/ family friendly. A great value for family comfort and convience!!! Initial check in hostess was not pleasant, the other hostess for tickets the next day was extremely helpful and polite, breakfast could have had maybe waffles to jazz up the breakfast selection and "cooked" hard boiled eggs, SHOWER was definately in need of remodeling, 70's style but clean and in good working order. Oh and yes, right below the jets/ planes flying over but it didn't bother us, we enjoyed watching them, and it seemed to only be early in the evening not when we were sleeping.
comfortable, quick checkin, no hassles WiFi was pretty much useless (building on south side of pool, but also in lobby). Room wasn't made up while we were out, and when we did get it made, sheets weren't changed.
Beds are comfortable and clean
what sucked the most is that nothing I read about the hotel said that all the planes coming and going fly right over the hotel and if the plane was big enough the building shook sounded like it was coming right though the window. that would go on all night. would I stay there again NO
Maybe at most the employees were nice. So first of I gotta say I hate giving reviews or surveys, so if I do it's because I was left with an impression...and I'm sad to say this was not a good one...I advise for you to spend a little bit more money for a better hotel. The place is near the fwy which could be convenient, but walking in you know probably not the best place...the room doors alone look like prison cells, you walk into the room and it smells horrible, our sheets were stained and looked nasty...the heater didn't work...even though I called and was promised someone would come look at it...but never showed up...the toilet made a horrible noise. If ur sensitive to sound not a good place to stay as you can hear the airplanes at every hour. The breakfast was sad...and they honestly shouldn't even advertise it. It looked dirty.
To get 5 stars from me 1. Keep your staff, the young girl needs more energy the middle aged Caucasian lady was great. Sorry didn't get names. 2. Replace the carpeting throughout the hotel. 3. Replace the wall paper and paint. 4. Add scrambled eggs or waffles to the breakfast. 5. Make reservations room-type specific, not what happens to be available, not sure if this is a kayak issue or hotel.
We loved the suite location and personal parking spot. Great room, very clean. Didn't like that the telephone didn't work to reach lobby.
We we're in a freshly remodeled room. It was nice and clean, and it had a continental breakfast. The staff was kind of badand the remodel was poorly done.
Room was OK. Location was OK No soap or shampoo in the room when I went to get in the shower the first evening. It was in the room the second day. The motel charged my credit card on Thursday, PRIOR to arrival on Friday. When I checked in, I was charged for both Friday and Saturday (we stayed two nights) so I was charged for three nights instead of two. On Saturday morning when I discovered what had happened, I called the hotel to asked why. Instead of an apology for an error, I was told that this was their standard business practice and the double charged night should be credited back to my account in 3 to 5 days depending on my bank. This is not a practice that I have run into before but think that in a place like Monterey where the vast majority of guests are tourists, this is a good way to increase profits. You collect the extra nights fees and collect the interest on the money until you have to give it back.
Everything.. We stay thr a lot and each time is good experience. The only thing I can think of is to have fresh fruit for breakfast.
The room was spacious, clean, and recently renovated. Everything was well-kept and in good condition, we thought it was delightful. Excellent value for the price. The pool is an oversized bathtub and breakfast was minimal.
Clean & newly renovated Breakfast could be better. If you are a carb loader, fine. Add choices of eggs or sausages pls for a more a complete breakfast experience. Add a few choices of fruits as well. Am I asking too much?
Very friendly staff really clean and comfortable
The staff was competent, friendly, and helpful. The room was nothing special, but it did have a fridge. The wireless Internet worked well. There is a quaint Italian restaurant just across the street. All in all, this was a good hotel for a very reasonable price. We stayed over a weekend, and on Saturday night there was loud, bass-heavy techno music coming from a club nearby. We could hear/feel the bass even with the door and window shut. This probably isn't an issue during the week, and it may not be an issue every weekend, but if you're sensitive to this sort of thing (admittedly, I am), you might want to check for further options in Monterey. This was only a minor annoyance, however; the hotel is still a solid deal for the price.
Good value for basic accommodations.. I did not realize that i.t was in the flight path of the airport
Good price. Nice breakfast. Polite and helpful staff Noisy between rooms
Great value for the money, nice staff
6 pillows on the large, comfy king-sized bed...plus, the refrigerator, microwave, iron...appliances that provided added comforts of home!
I love the location. The room was very small but clean. I would stay there again. The room size
Easy access and parking. Breakfast was nice but not great. Clean and fine for families. Pool was cold. Noise from road.
Can hear next room neighbors
Waffles for breakfast!
Quick check in, available parking, comfortable bed and complimentary breakfast.
Very friendly environment for sure! Great staff ! And Great service have nothing bad to say and next time I go to monterey I will book here again no problem
The staff was so awesome. Every little thing we needed, they seemed actually happy to supply. It was clean. Breakfast was good. The pool and hot tub are small but totally adequate. We will definitely be back! It isn't down at Cannery Row but once you know where you're going it only takes 10 minutes to get to and from.
Good amount of parking and a clean room with inside (hallway) access. Our larger room with a single queen, couch and desk was a good choice and came with a microwave, small fridge and safe. Don't expect views or character here, just a good hotel room with a comfy bed and room to rest/recline after a long day. Rooms are not very well insulated, so noisy neighbors are easily heard. This is OK most of the time until their are screaming children or reveling partiers.
This hotel is in keeping with Best Westerns standard for clean, well kept facilities with accommodating staff. The only complaint I have is we could hear the conversations in the adjoining room as if there was no door.
The room was nice, updated, clean and the breakfast great it was close to tourist attractions in Monterey I was very disappointed in that kayak website advertised the hotel included a spa and sauna and when we arrived it had neither. We booked the hotel specifically for the spa.
Hotel does not have spa or sauna. Employee told me they are supposed to tell people it is temporary down but in fact has been down for a long time and they have no plan to fix it. Thin walls. Nice breakfast.
Beds Pillows. Very clean Breakfast room too small.
The room The parking
The staff was very friendly and helpful and accommodating There was no jacusi tub
rooms were clean, very friendly staff, good wifi, close to downtown
I loved the bed, very comfy! Floors were hard wood, loved that too. Clean! The room was very small but again, very comfortable and very clean. I will definitely stay again!
Very good staff, very good continental breakfast. Very comfortable stay. Close to freeway . Recommended for first time visitors to the city
It was the right price Not the cleanest place. Kind of old and not a sparkling clean feeling.
Spacious room, decent breakfast, very good value fotlr money. Could have been a little cleaner, but I actually expected worse from a motel so it was OK. Airport is close and sometimes the planes fly immediately overhead which is extremely loud.
Room was clean and spacious. Front desk couldn't find our reservation. They gave our room to the wrong family. Beds were uncomfortable. Breakfast room was too small.
Included breakfast was great. Hot and cold food available. Carpets were filthy
price was good, staff was pleasant, room was clean window did not lock
I like the fact that it was affordable and it was cleaner than expected.... There's really nothing that I didn't like about the hotel except for the breakfast...i'm diabetic and everything that was being offered was too sweet for me
Nice and clean motel. Appearence was good also.
Helpful staff allowed us to check in early, which was very useful. Although our friends had a coffee-maker in their room, we did not have one in ours. We would have thought this should be standard to all rooms.
They do offer “breakfast” but its just a coffee and some packed sweet cake. The hotel room was ok, but expensive for its standard. Its just a motel and they should be cheaper than the priced we paid. The reason I would not suggest this hotel is that our room was not very clean. I found hair in the bathroom and in the shower, the bed cover had a blood stain on it that did not make the room feel clean at all. Of all the motel that are in this area I would search for another one next time I visit.
The noise from other rooms up above all night.
parking was bad .....the grounds between parking and hotel had trash piled up
The beds were very confortable and I like the fact that there was a fridge and coffee maker. Heating was excellent especially since it was quite cold that night. The receptionist could have been a little friendlier or persoanble. It's like I was just another "number" checking in. They could also serve the "continental breakfast" in another room rather than the check in office which barely fits 4 to 5 adults at a time (standing).
Position is good, very easy to connect to the California highway 1, the environment is silent. Room is too small and not clean, unbelievable there are bugs on bed.
Not very much at all. the best part of my stay was leaving the next day. I did not like the mistrust Ii was greeted with when I arrived witha confirmed booking. My credit card was subject to an inquisition which was not appreciated. although the bathroom appeared clean - the tiles on the floor had been painted with an epoxy resin and so they appeared shiny and clean. that's where it ended. The bedspread had mould on the underside and when I used the shower I perposely left the shower curtain outside of the bath because I did not want my feet contaminated with any run off the mould on the shower curtain. If this place was a pet motel I would book my dog in somewhere else. Continental breakfast - what a joke. The people running this place should refund my money immediately. Steer clear of this place!
Free parking, reasonable price. Limited breakfast, room door lock not very secure.
no hair dryerm it was really such a bummer for me as I have long hair :(