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The drinks and the open buffet for al day and night long the room was mislocated and the hotel facilities were so far and you have to do a lot of walking and it was like you are in a maze. Concierge was the worst I’ve ever met he should be in plumbing business not in the hotel business he was sooooo rude and the lady in check out desk at the other building orang one did not say good bye she said ok you can go now it’s like we were in a police check point, other than that everything was cool
Huge area, tremendous number of facilities on the territory for visitors of any age, beautiful pierce with sunbeds Food and variety of drinks was a lot, but the quality was so-so. Too many girls - "professional tourists" in the hotel on May holidays
The hotel is excellent. Food is great, Entertainment is outstanding, and rooms are comfortable It is far away from Antalia airport
The entertainment team was excellent. With out them the holiday would have been boaring because it was out of season. Thank you to kadriye,farie and maytap The people from the comference made us feel intimid'ated especally having to eat in the same restarant they was rude pushing, shoving and arrogant. We could not get a drink in the lotus bar because of them. It seemed like they was more important than the holiday makers.
There are very delicious and a variety of restaurants. The rooms are comfortable and hotel has amazing atmosphere. Turkish bath is perfect especially after an exhaustive swimming day. During the nights they have very entertaining open disco (alara). animation team was very poor and unorganized. i was there in october and animation team told me it is different from june to september. so if you wanna join the activities of hotel, it is better to go in july or august. in october, more than half of the animation team were already left. i reserved 2 bedroom-villa but they gave me 2 bedroom family house(aile gol evi) instead of villa. but for the price that i paid, i didn't complain about it.
Hotel was too good and fairly priced. Rooms are very clean and have all the necessary amenities. I have got the sea view room. Hotel was awesome waterpark and good swimming pool. Location is very claose to city centre and all public transport available near the hotel for roaming around the city cheaply. Hotel staff is very good but in one or two instances, need to be bit more courteous with guests. Make sure you have ample time before you enroll for a sight seeing trips with the hotel. I have enrolled for a rafting trip with the hotel and the hotel have promised that I will be back by a specific time. I need to catch the flight to Istanbul. But the sightseeing service provider was really bad, I nearly missed my flight. I spent extra money and took stress. Really bad experience in that sense
rooms are old. apperantly there are refurbished flats but not offered to reservations through booking.com for booking.com prices are well discounted.
Food at lunch no
nice location but service is poor and late. they billed us for mini bar items which we did not use even after we complained they did not listen and they insisted on chrging us we think their employees on the floor housekeeping for example used these item(we do not have childern) and we had tp pay.
Good service, no need to carry your towel, well maintained facility, perfect breakfast, many good activities (spa, massage, sauna, diving, luxury club and dining, rocky swimming area, big waterpark, inner and outer swimming pool)panaromic view, easy accessible location, helpful staff, discount offers for diner, cheaper beverages compared to other 5-star hotels. Size of bathroom, not including dinner.
Location and staff AC was not working
The view of the rooms were awesome! Hotels rooms reaaly need renovation. They maybe so stylish and pretty for mid 1990s but today they look very old and and for a place as expensive as Dedeman this fact is unbelivable. Also the disco makes it impossible to sleep.
Vey peaceful and quiet hotel with nice view.
The staff was very friendly all the time. They all spoke at least some English, even cleaning ladies! The hotel is very clean and service in the pool area very good. Every morning around 9 o'clock I was woken up by a lady who came to check something in the room - I never found out what. It was not the cleaning yet since she came later. Then a third person came to check the minibar. All these interruptions were not nice since I was having a holiday and wanted to sleep late.
The location and ambience was good, The Concierge, Ummut and the Red shirt Bartender was very good. - The Aircondition system is very bad without cool and also it makes lottsa noise and we had to shift our room. - The food at the Fish Inn was cooked very badly at first.. then also we found a Loong Hair in it. - The bald headed reception does not smile and also when we checked-in he asked us to find our own room which was wierd.
New building with elegant architecture; clean and well-equipped rooms; service-minded staff; excellent spa and fitness facilities; very good food. Walking distance to a lively promenade area (Işıklar Cad). The building is tightly surrounded by residential buildings: most standard rooms have only partial sea view even on higher floors. Management employs a strict advance collection policy enforced by a room locking mechanism, potentially offensive to uninformed customers.
The Hotel is ideally situated near the old town and with side sea views of the bay. Very confortable and excellent service.
Just in front of the sea. Good location. Personneel for buffet breakfast not active distributing coffe, tea, juice. Organisation to be improved.
Guest relation manager
Der var meget underholdning påp hotelet for børn g voksene... dejlige pool og meget afslappet... næsten konstant adgang til frugt og drikke... Guest relation teamet på hotelet var en ret god ide. de tog sig ret godt af gæsterne... god til engelsk og til at løse problemer og konflikter... stor tak til guest relation personalet Tatiana og Olga... Ja. I den grad... personalet. De fleste virker sur og ser ud som om man skal slikke dem et vis sted for at få det man gerne vil ha... de er ikke ret service minded og venlige... virker ret ligeglade og meget sur... Vi fik ikke de værelser vi var blevet lovet på hjemmesiden ved reservations tidspunktet.
jeg synes det var en rigtige godt opholdt
lækkert flot hotel,dejlig mad og venligt personale HØJ teknomusik 16 timer i døgnet,(trods der ingen unge mennesker var)samt et bryllup der gjorde at alt blev lukket omkring swimmingpoolen vores anden sidste dag. alle resourser var for bryllupet og ikke ferie gæster.følte os uvelkommene
god service og forplejning.
jeg kunne godt lide hotellet
Hillside SU fremstår som et internationalt designhotel med et godt klientel - fuldstændig fritaget for følelsen af charter. Der er et serviceminded og imødekommende personale, samtidig er stemningen generelt laid back og hyggeligt. Prisniveauet på hotellet er også i fin set i forhold til hvad man får for pengene.
der ligger en aquapark ved siden af hotellet som man har fri adgang på mens man bor på hotellet.særdeles serviceminded smilende og forstående personale i skriver på booking.com at halvpension på dette hotel er morgen mad og frokost men det er morgenmad og aftensmad.
Fin modtagelse og fremragende morgenbuffet, samt hurtig roomservice. Hjælp til transport, fra og til lufthavn.
Rooms are nice and well maintained. The swimming pool is spacious. The hotel is especially suitable for business travel Prices of food and drinks are very high. The music on the terras and the outdoor restaurant was too loud.
Good location right on the sea... good price to quality when you take it on a special offer Internet very slow... no animation entrateinement.... i had to wait 1 hour to check in ... at 12.30 !!
The location is on the beach but not direct on it. Luxurious, and clean The staff are not speaking different languages (English is a global language). Staff at check in are lazy and consume a lot of time to do that.
Location is near beach but away from any near restaurants or activities nearby where you need to take a taxi which is costly in Turkey.The lobby is beautiful, large and nice. Rooms were adequate but not large enough. Aircondition in rooms was not working adequately. Breakfast was served up to 10 AM onlly and exactly removed without caring for holiday makers who like to take late breakfast. being a 5* hotel, the breakfast juice is rather drink but not fresh juices, fresh juice is sold during the breakfasyt at cost of 8 TL. Receptions staff are few and there are always queuing of passengers. Expensive
nothing I did not like the construction of the hotel it was a concrete tower, which was cold and bleak.
the night activities held by the pool and beach the airconditioning system was very poor
The service which was given to us was excellent. The staff behaviour was perfect. But I specially liked the Activiteis Group who made peace and eciting times over there for the passengers. The games and the dancings was nice. Just the rates for currency changing was not real. It means that it has some difference from the original rates.
Excellent food, good pool and other spa and relaxation facilities, helpful staff. A long way from anywhere - a good taxi ride into Antalya itself, with nothing to do around the hotel apart from the beach.
The wifi internet was functioning very poor. Food & beverages were too much poor for a 5 stars hotel , and the smells in the restaurants , bars & restrooms were not good .
Good hotel and good facilities. Excellent food. Location is little to far from center
Food variety was very good also delicious. Hotel is not far Antalya, if you rent a car it would be more easy. Very clean and hotel staffs were very friendly. We have 6 months old baby and we did not face with any problem. We do not have any complaints, it was such a nice holiday.
Hotel is located right next to the beach, it's private beach was not crowded. Massage service, and turkish bath was very good at a correct price. Between the hotel and beach there is a main auto road, which can be loud for some rooms at lower levels close to the road. That can disturb the perfect view of the sea a little bit.
Always try to pass the buck when problems arrise! Did not appreciate being asked for more money on checkout with no proper explanation (English very poor)
excellent location little difficulty speaking english
spa facilities. Poor pebbly beach, very busy and noisy road, poor choice of kids facilities, smokey lounge, average choice of food and snack menu was basically a limited choice of what was already on offer either at lunch or dinner - no imagination. No ala carte option or shuttle even though advertised on website. I don't believe this hotel is ideal for the tourist seems far better equipped for businessman.
We really enjoyed during one week stay in Delphin Diva Premier. We wish to come back again . I recommend this resort hotel to my friends. Entertainments ,food and other facilities were excellent.
Very well staffed and friendly hotel, and good food for an all-inclusive resort.
Excellent hotel. The price had included everything (food, beverage, facilities, ...etc). Stuff is nice.
I was happily surprised. A beautiful room, great gym, beautiful pool, and fantastic grounds. Very nice breakfast buffet. The staff was very friendly and very helpful. English is rarely spoken. Bring your translation books. . Internet in the room was non existent . No one was able to fix it in our 2 days staying there.
Professionalism of staff, and catering. No.
everything: excellent service, breakfast, poll
close to beach, but there are many negative things sheets were full of hairs -not mine- when I entered the room, same in toilet. Really disgusting. Also hotel staff was not friendly. I asked for non smoking room and they told me all were full (it was not true) and the smell of cigarettes in the room was terrible, I had to sleep all days with the window open!
Spa & leisure facilities Bar prices too expensive. Also Euro/YTL enchange rate very poor.
Almost everything. Prices at the barber shop.
Beautiful, comfortable, great resttaurant with romantic atmosphere and friendly service
Location, Room view and the facilities Staff needs to be more polite, service quality definitely needs improvement
Wonderful pool area, great rooms with a fantastic sea view, walking distance from Antalya... The pool was not heated
God placering på god strand. All inclusive er et godt koncept med børn. 1. Hotellet tog ikke imod Amex card, som vi ellers havde brugt ved booking.com - det er for dårligt at man ikke kan bruge smame kort, som er brugt til at reservere med. I vort tilfælde har jeg en masse forsikringsdækning via brug af Amex, og derfor betyder det faktisk meget, selvom jeg havde andre kort med. 2. Derudover opkrævede de ialt ca 60 Euro mere end der stod I mit reservationsdokument fra Booking.com. 3. Hotellet havde flere restauranter og det var enormt bureaukratisk at reservere bord
We enjoyed many aspects of Kervansaray Kundu, including the pools, the Turkish Bath, the beach, etc etc. We were not very impressed with the quality of the meat-y foods there. Any other food was amazing. But any food made with meat, was so so. Also, their night entertainment was not very interesting.
clean rooms,,nice terrace with beautiful sea view. Poor value for money
This is a hotel for family holiday , clean , plenty of foods , pools and beach . A money value hotel . The big and very big problem about this hotel , is its PART TIME Air Conditioning , that kills you . Many guests claimed , but they save from energy in 38 degrss hot and 90% humid . I am not sure to recommend this hotel at hot summer months .
hard to find, no one spekas english, amazing for 5* hotel, and second 5* with same problem during our stay in turkey, guests were mostly foreigners
The food was incredible (the breakfast...yum!). The pool, the beach, the rooms...I felt fully relaxed and pampered. The staff was incredible as well, always ready to answer any questions and help in all ways. If you need to relax and not do much else, this is the place to go. The location: it was far from Antalya (a 10 YTL taxi ride from town). The acoustics in the dinning area were terrible. Although I loved the beach, people should be aware that it is a rocky deep beach (perfect for me, but not for weak swimmers and definitely not for kids!).
Nice setup. Simple design. Excellent breakfast choices. the rooms in the main tower are a little outdated but still comfortable with all amenities.
It was a perfect hotel with perfect price , the food was delicious and the hotel facilities were perfect as well. I would choose this hotel for 100% sure if I were in antalya again the air conditioning was a bit dissatisfaction
The seaview, the position. Poor room forniture, bad internet service, very expensive SPA
the aircondition should not be controlled by computer or personal because in the night the ac was always off. when somebody want to come inside the room then he should knock the door and wait for answer, and not knock the door and go direct inside. in 5 star hotels normaly the fresh orange juice at breakfast is included and should not be counted seperatly.
The view was great, location good Strange colors and interior decoration, noisy party outside on hotel beach
Decor unusual but nice
The sea was good. And design is good to see but not good to health. Smell and micro particles from cement ceiling and small bugs from rush mat on the wall caused itching sensation and prohibited my sleep. Reception staff's attitude was rude and their response was late. The guide about hotel use was not prepared in the room.
perfect staff.perfect hotel.
Free parking, free wi-fi, food Decoration, architecture, very expensive massage, not cosy, i wouldn'tbwant to stay here for more than a night
The only thing I liked more or less in this hotel was the food. The same like in other hotels with all inclusive. We have been in the hotel for 2 days only, and to be honest I would never pay 220 USD per night if I knew where I am going to stay. The rooms are tiny, too many mirrors. The service is awful, pools are small, and seaside is not sandy (pebble only). Moreover, The price was a bit higher (for 20 USD per day) than it was shown on web site. And one more thing I have noticed, that they do not provide their guests with water in bottles on the territory of the hotel which was neccessary for My child (except bar in the room). You have to buy it from them.
not bad for a short vacation
One of the best things was the territory of the hotel - very beautiful with great number of places to relax. Also I liked the unusual atmosphere of former casino, which took place here a long ago. I liked everything!
Excellent location; no intrusive sellers on the beach; fantastic spa facilities. I absolutely loved the in-house jewellery store and bought a lot of authentic & classic pieces. I would definitely come back again Spa, massage and beauty services do not represent value for money, although the quality was good. The hotel is popular with Russian guests, some of whom are unsophisticated and at times plain rude. This attitude rubs off on the staff. However, once they get used to a friendly smiling face, they start serving as if they enjoy it. Also, on hearing of any problems (keycard doesn't work, where can I get an ice cream etc.) the standard response is "Reception", whic I found unhelpful and immature
near to airport, well-appointed and big rooms (in elegance building), friendly staff, family hotel, food (but almoust no meat) weddings (territory was unavailiable), bad cleaning, small beach