Dejlig stor lobby. God pool i kælderen. God service i reception. Lækker morgenmad Bedre GRATIS fitnessrum. GRATIS pool i kælderen. TOTAL røgfrihed på hotellet
Hurtig betjening, god morgenmad, godt rent værelse. Alt i alt et perfekt værelse til business. Nej
På hjemmesiden kunne man ikke se, at der ikke var morgenmad inkluderet i prisen
Alt var godt udover beliggenheden. Hotellet er bygget lige i en ghetto område og det ødelægger lidt hotellets andre gode egenskaber. Vi boede på 10 etage og havde dermed et rigtig flot udsigt, skulle man tro, men udsigten var delvis til det boligområde man følte hotellet var blevet bygget på meget tilfældigt! Det var meget uheldigt. Ellers rigtig god serviceminded personale. Middagen i restauranten kunne godt serveres lidt tidligere end kl. 20
Et super hotel til prisen - især en dejlig pool på taget og god morgenmad.
Good breakfast buffet Cheaper internet connection
Big room, very clean, excellent breakfast, very easy to get to town-center with bus (takes 5. minutes). Would definetly stay there again.
Morgenmaden var god fordi der var masser af frisk frugt.Værelset var særdeles rummeligt, hvilket naturligvis var godt. Deres reception er kedelig og belysningen på hotellet er dyster. Personalet var venlige. fitness rum...
Very modern and clean with a good spa and pool and great staff
The friendliness and efficiency of the staff, the excellent cuisine and the modern design of the hotel and the rooms.
staff attentive and helpful a little too far from centre for a lengthy stay
Beautiful hotel; great staff; standard room was spacious and well designed; nice spa, gym etc The hotel was located far from the city centre (about 7 euro cab ride - too far to walk).
Staff were extremely friendly and attentive. Nothing was too much trouble. Our towels were removed each day by housekeeping and not replaced! We had to keep calling housekeeping to bring us clean towels!
comfort with luxury
Lovely room. Helpful staff. Short walk to the metro. Breakfast was extra but worthwhile. The blind between the bathroom and bedroom was not working. Room service food was very good, except for the side salad.
The service is excellent, quick and polite.
The actual building- it was fairly new and design was nice. The staff was on the hold quite friendly and helpful. The standard of Sheraton chain is really lacking --this hotel did not provide sufficient umbrellas for guests and did not do anything at all to help guests travel in the rain. The restaurant is quite overpriced and food was not as good. The rooms also did not have robes or slippers until you request for them!
Dejligt hotel og ok belligenhed og ok morgenmad. Kunne godt have ønsket et lidt mere afslappende personale !!
Jeg var heldig at få Dom H til en god internetpris, tjekkede ind tidligere end jeg "måtte", og i stedet for at vente tilbød de mig straks et andet værelse (dobbeltseng) frem for det bestilte (enkelt). Hotellet er 18 etager højt, mit værelse på 12. og hjørne så lidt mørkt, men ellers på alle måde fint og rent, og der var en slags balkon (betonoverdækket) til værelset, dog uden møbler, men med udsigt over byens tage. God restaurant, og ikke mindst, en kæmpe bar på toppen (17.etage), hvor man om aftenen har fantastisk vue over byen. Ligger 3-5 min gang fra byens mest centrale metro, så godt udgangspunkt fra diverse udflugter. som skrevet lidt mørkt værelse, og ikke topmoderne og elegant i sin stil, men bestemt prisen værd.
Excellent location, could walk to everywhere. Friendly staff. Rather sterile bar and restuarant - not a major issue
Restaurant food was bad.
Good central position
Well maintained & comfortable, also a great view Up on a hill
We liked the efficiency and courtesy of the staff and the central location to the fine city of porto and its tourist and business centres. we felt the lounge lacked upright seating and areas for a quiet personal conversation or reading area
Next to the train station
Friendly staff, breakfast (good food and nice view over the city) The double rooms are rather tiny, when choosing the standard room. Nevertheless this was not annoying. During the weekend when it was more crowded the quality of the breakfast was less good; f.i. the fruit bowl contained less different types and less nice fruits.
Personal service Poor breakfast
friendly staff; clean room; good location; great hotel overall room was tiny
The location is excellent right in the centre and in a walking distance to most of the sights. The room was a bit small but comfortable and the bathroom had a window with a nice view of the city. Breakfast was excellent and in my opinion is worth the 9€ they charge. We made a reservation to use the hotel parking and it worked out fine. Nothing that I disliked in the hotel.
excellent staff great location
Nice classic old hotel in good downtown location. The only problem is there is a substantial amount of construction on the streets in front of the hotel which is an access problem until they are finished.
location of hotel was excellent. it was also.historic and luxury and personels were very helpful....webliked too much. maybe the bathroom needs a little bit renovated.
The building itself is wonderful. The location could not be better. The staff were very helping with everything from recommending a good "non-touristy' restaurant to helping us figure out which port wine to buy.
Great service, beautifully appointed, very convenient. We appreciated the woman at the front desk who understood we had no interest in bus tours and gave wonderful recommendations for sightseeing and restaurants. wifi was finicky.
central location. Nice atmosphere. good breakfast room was a bit small
A wonderful old and formal hotel in the city centre. The courtyard cafe and roof sun terrace were fabulous places to relax.
Cool interior, friendly staff, clean rooms and nice breakfast. Also the location is very good - it is in the city centre so you can just walk to see all sights I was a bit surprised about quality of internet connection - it was very slow and constantly disconnecting. There was too dark in the room, but i think it is by design
Noisy bathroom exaustion. Breakfast personel always very busy - simpathetic but not effective(for this level of hotel). Public parking more than 5 min walking distance, not sure if safe at night. No mentiont of this limitation on the hotel page - private parking nearby (100m) closed on wekends??
Like design of the place and the prices. some of the staff people were not very helpful,location is not very convenient.
The entrance to the hotel was so beautiful and inviting. The hot breakfast wasn't inviting enough.
View from balkony Still no free WiFi internet
Friendly and efficient staff, very clean room,
Excellent check in and front desk service Nothing
Hotel was very clean and nice. Breakfast was excellent. Location was only bad issue.
Breakfast The refrigerator in my room wormed drink!!!!
The hotel was spotless in every way and the staff were friendly and helpful. Breakfast good Corridors and rooms were a little dark
very friendlily and useful staff, very clean and comfortable poor service at the breakfast. only one waiter had to do all the work
a newish hotel a long way from city centre but close to metro but certainly NOT up to the four star rating. This is shown as a four star hotel however no service at breakfast, we had to set our own table, food and coffee were cold and waiter staff of no assistance. Manager finally tried to rescue position by providing next day breakfast in room.
the comfort of the room and the spa. location and the comfusion with the directions to get to the hotel. Outside of the city center, not convenient location!
the exciting decor, the good service and the fairly close location to Porto, as well the view over river Dourro no
The hotel is great, and the people very nice. A great Archictetural solution. the rooms are not in the palace, but at the side of it, in another building also restored. It was not a problem for me, but if you want to go to the most turist location spots in oport you have to go by taxi.
amazing building and really interesting common areas. Very grandiose bar and restaurant. Rooms were very spacious, comfortable and quiet. If your bedroom is not facing the river then the view is generally poor, looking out onto a factory wall/chimney.
the hotel staff was helpfull and we liked the fitnessroom, the sauna and the pool. the price of the logan whiskey in the bar was absurd.
outstanding personal service and facilities
The hotel is just exceptional!. They need to improve dramaticallly the restaurant, but besides that the hotel is an experience that anybody can forget. The restaurant and the food. The do not have room service.
It is just near Douro river and closer enough from the historic center. The hotel is very good.
We really enjoyed the sauna and pool area. We liked that it was close enough to the city to take a quick taxi ride, and yet far enough away to have a very peaceful stay along the river. Very nice lobby and they were friendly at front desk to give us free internet. Fun castle atmosphere. King size bed was actually two beds put together. The restaurant was pricey and stuffy but the food was OK. Definitely go eat at the Ribiera instead.
Fantastic venue with superb views over the Douro river. The access to the hotel is extremely bad indicated!
It's a beautiful designed Hotel with competent and friendly staff and a great location. For a business stay the wardrobe was much to small as a suit would not fit. Try to avoid a room next to the staircase if you are sensitive to noise, the staircase is made out of metal and you hear every single step on it.