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Excellent service from start to finish. Great rooms and lovely view over the Nile.
view and location Quality of some staff , hard to get a taxi, value for money
Luxurious, clean, comfortable, attentive staff, excellent restaurants and breakfast. Fabulous view from rooms. A little out of the way - taxis or hotel limousine essential to get anywhere. Very comfortable way to prepare for long plane trip. It was very busy when we arrived to check in and we had to wait 20 minutes to be assisted at reception.
many restaurants and nice view very long check in and check out., Price paid is 6% more than booking price., Hotel staff and security asking for tips for doing nothing., must pay $10 to get in the sauna.
the place of the hotel
Fantastic view and clean accommodation. A bit of a walk to the city centre (Tahrir Sq.). Better to catch taxis on the road though (taxis waiting in front of the hotel will rip you off).
The view, nice territory, nice outdoor pool. Quite good for Cairo. We ordered a breakfast with the room service, we were told that the breakfast will arrive in 10-15 min. Finally it took about 1 hour and they didn't bring coffee, saying that coffee machine is broken...The price for the breakfast is around 20 euros.
It's view and closeness to the Nial without any seperation ,presence of Alkapapgy one of best resturence . no gift or small shoping place
Excellent Hotel I can really recommend
How welcoming the staff were and the lobby I expected more clean there was some dust on the book and around the sink wasn't clean which I found it mistreating your guest nicely there small detail should be clean because it matter to some people
The rooms were large and clean. The bed was comfortable. The pool area was nice with cushions laid out for comfort. We did not get a chance to use the pool but it looked inviting. Breakfast buffet had a wide selection. Food was good.
we enjoyed the evengn music sessons
Clean and comfortable with excellent staff.
The hotel is not perfectly located on the Nile, but it is one third of the price of the perfectly located hotels, and I found the location super-interesting. The hotel is clean and very well maintained and staffed, and it has the best gift store of the 20 or so I scanned in Cairo. I definately recommend Safir as a budget alternative to the classic five stars (Grand Hyatt, Kempinski, etc)
Good Breakfast, River Nile was in a close proximity, Courteous Staff. No water for one day as there was a muncipal problem in the entire area and this was the day we checked-out for our onward journey. So we had the minimum impact. However other travellers were having quite a problem.
Great Breakfast My room was very noisy. It was on a top floor, and motors on the roof kept me awake all night. Bar downstairs has an undisclosed minimum spend requirement.
Impressive hotel, but don't expect max efficiency, we are still talking about Egypt :) Minimal glitches with staff and responsiveness, but nothing to spoil the stay or anything.
The history of the place and the Urban Decoration is so amazing and so beautiful. Some the staff behave is not appropriate , the bathroom is not equipped very well and its old,
the most i liked was the outlets of the hotel. i didnt like the rooms as they look a bit old fashioned.
Not a lot actually. See below. Food and drink was extremely overpriced and mediocre. An example which sums up the hotels attitude to the guest was two 1/2 litre bottles of water in the room with a price tag on them of EL. 24 each (approx 3 Euros) Accommodation although clean was rather tired - not what I expected for the 'Offer price' on a deluxe room.
inclusive of all services they did not recognize your website, but luckyly the manager was a german national and have resolved it.
every thing specialy the bachyard cafee
The garden They dont give u the room and the view u like
Hotel facilities House keeping disturbace to make the room even the not disturb sing is hung outside the room
Excellent and highly trained Staff, especially Front Desk staff and their management
The atmospher was great. The internet didn't work in my room.
the style of the room , the back side of the hotel
The first thing I liked is that the hotel upgraded us to Fairmont gold which included free food which was not in our initial booking. The rooms were very clean and the view was very nice. The staff was not very knowledgeable and do not provide exceptional service which should be available in a 5 * hotel
Modern rooms and decors Late in check in and very poor staff in reception, no rescept for the guest, room key damage in every hour !
The location was excellent and the staff was very accommodating. Booking.com hadn't faxed over my reservation so there was some delay as the hotel confirmed things with them.
The staff are excellent, very friendly and attentive. Rooms are very nice with very comfortable beds. Lovely hotel. Very expensive internet unless you are a member of free President's Club. Very noisy wedding until 4am kept us awake on Thursday night despite being on 8th floor.
upgraded to better room hotel transfer too expensive as was the internet.
Food is good Staff are below average on their service and friendness .
ever thing it is nice and luxury
Service like never seen before, they help you with pleasure and show it. Beautiful hotel, great facilities, friendly staff, comfortable beds, and luxurious rooms.
quiet , clean , good breakfast , very cold , small lobby . expensive
It was in the centre of a bussing city but was also relaxing The traffic around it
The meals were good. They will over charge you more than what is quoted on booking.com. I was quoted $347 on booking.com and when I got to the hotel after my very long flight it had become $502. Then they tried to hit me up with some more erroneous charges when I was leaving. I had to refuse all additional charges vehemently. The general manager was standing right across from me trying to get additional fake charges into their system. Just because they print a piece of paper doesn't mean that you have to pay it. Make a fuss if you must. The shower will switch from warm to scalding hot without any notice and back to cold. One day there was no hot water. Also the carpets looked old and dusty/dirty in room 601. I don't know how this hotel gets to belong to a Hilton. Must be the worst hotel I have stayed in forever. Also always lock your room door with the lock bar, otherwise the service staff will walk in on you.
the ramses hotel is an old the management should renovate it totaly. there are more guests than the hotel staff can handle.specially at lobby area and the garden court.more over the wedding is held at the same place of the lobby area which make the area very unsafe for scaping rout in case of fire.
The staff and facilities were all wonderful,very friendly and efficient and I feel it was an excellent place to stay in such cities as Cairo,I was very impressed! My only criticsm was the lack of tea/coffee making facilities in the room.I've stayed at many Hiltons and this is a feature I expected and I feel it would prove to be very popular with most guests,and not expensive to implement.
Waiters at the breakfast room,had no idea about a)1-how to handle a glass 2-to check if the glasses are replaced by clean glasses 3-if the forks are clean. B)everyhwhere at the hotel is smoking(thks god not at the rooms) area.for those who has allergy,it is a real big problem.
Nothing Bad every thing
Staff excellant and very helpful. Good location for visit to city centre and cairo museum which is across the road. Nice outdooor heated pool and good selection of restaraunts in hotel. Not a five star hotel as it was clean but dated . the tour group in hotel was very poor and too expensive. Very poor information from office and meal on nile tour the worst meal we have ever had. The egyptian dance and music was very good.
It was nice hotel, needs refurbished bathrooms. Location is excellent, no need for taxi. Everything is around you within a walking distance, mall, cofe shops, supermarkets, shisha places. cinema, fast food are also cross the road. Only bathrooms needs new fittings.
The hotel made a mistake with the booking, but rectified it after some discussion and upgraded the room. It was useful to have the print-out of the original booking with us, as it was disputed.
Excellent service good value great breakfast rec upgrade to executive checkin if avail. Staff top rate, nothing too much trouble.
Staff is very friendly Upon arrival to my room, I found the remainings of hoses in the bathroom. Seems that they have executed repair works but them forgot to clean up.I had the chance to try three of the restaurants in this hotel but non of them offered quality food.
Breakfast of the hotel was fantasitic!
Very nice heath spa, sauna etc. Charming and helpful staff It was further from the city centre than I expected; but conveniently close to Cairo Intl Airport
Very nice garden area and classic look. Good lebanese restaurant and excellent steaks at the Italian restaurant: you can chose different menues form the garden area which is elegant in the evening. Free shuttle but to the airport every hour. Good and clean fitness centre. I have been there for about 15 times this year, they never upgrade the points on my alitalia card despite many complaints.
Friendly reception staff, very comfortable, quiet room and excellent service package. Staff can be very inflexible at times (just not used to the Western way of doing things) and very stingy with alcohol in drinks. Alcohol is very expensive.
very nice stuff. There was some little noise in corridors.
it is calm, clean and the hall is big which makes you feel comfortable rooms are not 5 stars.. bathrooms are very very old.. the TV is horrible and old
i was very relaxed at the morning but at the evening it is very noisy and crowded i love this old building,the choice of the staff is perfect,it is very neer to the airport more than i expect the booking at the start was difficult it ap.that ther is no exp with net booking
the complimentary drinks all the day the hotel doesn't come close to its 5* rating! the rooms are all thesame size, whether single or double or triple!! for the triple they just added an extra bed.Therefore, cramped space! breakfast menu is the same daily. The staff in the dining room has this one thing on their minds- clear the table ASAP!
Staff - well trained, responsive. Evidence of good professional management. A bit expensive, but a comfortable stay
Beautifull hotel with very comfortabel rooms and beds. Rooms with poolview are very nice. When we were there a musicband was playing every night. If you like that it is fun, otherwise can be disdurbing. Staff was more willing to handle things about the room and bills with my husband instead me. One time they did not accept me signing a bill without my husbands autograph.
services, cleanliness, comfort Too far from the center
excellent Staff the likes of Magdoline, Mohamed and the rest of the team internet or sever disconnection challenges atleast once or twice but there was an alternative
Every staff member was very hospitable, helpful and honoring of each of our family members. Amazing service.
The hotel is a very good deal; pay a few extra bucks and get the breakfast buffett included in the room and you can't go wrong. The restaurant selection and food awesome. The Nile view from the 11th floor was very nice. The location was about 5 minutes walk to the Museum and maybe 15 minutes walk to the Cairo Tower. There are tours out of the hotel lobby too. I recommend this hotel to anyone going to Cairo! The prices are a little misleading; instead of $200 a night, it was $250 a night with taxes and service charges added in. And it didn't stop there; it was like this at the bars and restaurants as well. I probably wouldn't have minded paying a few extra dollars knowing how much something costs going in, but it seems a little decieptful. Know this going in, and you will at least be prepared - still highly recommend.
The location, the Nile View, the breakfast, the bed and pillows. many things available in the lobby mall, travel agent, bank , ATM machines, bank .. etc ... The Casino, the bar, the disco, should not be there at all.
Location, Location, Location. Good Food. Fabulous View from Nile View windows. Friendly, helpful staff.
Toobusy a place very convenient location Catering staff need to be more attentive ti clients request( sometimes absent minded !!)
The way and the frequent they clean the room is very good , easy to check in and out , fantastic Nile view basically is the best, Staff need to learn how to smile and be happy ,they need to care of the main gate and to organize the drop off area, the waiters in the cafes they just need training.
i has in some rooms very nice rever view
The site mentioned that there is free shuttle to airport,but I had to pay thre times what I would pay for a normal taxi
The Swiming Pool and the Facility - Staff are using People, which realy i will think twice going again back to the hotel, Frankly i could go for another 3 nights more (Bussiness Trip) but i decided to go for another hotel to avoid the staff
comfort, shopping, and luxury too expensive $120 for 2 rooms 2 nights
very poor communication within the staff, they are not customer oriented and poor customer satisfaction
Near the City Stars shopping mole. - The reception staff
I like the warm envirment in the hotel and sorrounding.they have many good food and very warm staff no
Staff did not care about anything. They kept saying that We will charge your credit card any way. Staff is very unfriendly
the speedy chick in and the speedy chick out .the hotel managment knows how to demonstrate hight level of customer service .very friendly staff highly trained
Excellent location, nicely decorated
cleanliness , people were nice , in the room , DVD was not working , as i lost my luggage i dont recieve enough help , although i dont have any thing to shave and brush my teeth , i dont find this facility in the the room , i asked for it they bring tooth brush , but they dont bring a shaving blade and hair comb .once i arrived i informed that i have problem that my luggage lost and i want your help to follow up with the air port , but i felt they didnt do it , becuase when i returned back next morning to ask for the luggage they told me that their is no news , later i discivered that they recieved my luggage but thier were miss communication in between the shifts , until afternoon i returned to them and by chance i discovered that they already recieved the luggage .
Swimming pool, Lobby,resturant and the food.It is also vey close to the Mall city star which is a huge mall where you can find a lot of shops & resturant. The only thing that people smoking everywhere. Delay in room service. may be due to so many guest?
Nothing good Staf very very very bad , price more than i booking
Nothing just the view I had to book and pay again Food staff service room
Beautiful view, located on the banks of the Nile. Staff was not interested overall. No alcohol served in the entire hotel. I was told to "go down to that Four Seasons". Our flight did not leave until later in the day after we checked out...was told we could not use the wireless internet since we were not active guests.
good location and breakfast Dissapointment wellcoming of reception staff, I made my reservation on kayak website for 2 person with breakfast forUS$ 100 per night, but the hotel asked me to pay 112 mor for each night.. how it comes? the reason that iam not United state citizin. I gave hime two options to solve the issue, the first to cancell my reservation so i can return back my mony from kayak. and secound to contact agent and inform them about this problem but his response was absoulutly negative. He asked me to pay and irefused to pay one cent more. I call the agent from my pocket and wait more than one houre till confirmation comes from agent. My openion if the reservation agent has made a mistake, the hotel should contact them and solve the problem not me. Overall it is very clear that this huge two tower hotel is not well operated, one of those two building is not used long time and the other is 20% occupied.
Great Location, polite and accommodating staff, really comfy beds, pillow menu, breakfast buffet very tasty, different international cuisine served buffet style every night or choose from a la carte. As two women travellers felt safe and secure there. Hotel limo driver who took us to the airport was rude, a disappointing end to an otherwise enjoyable stay at The Conrad Hotel. Internet access in the Business Centre expensive.
the front dest manager, Mr. Waseem was very cooperative and helpful.
The booking I have done along with the price rate was according to Booking.com should be for a Nile view with 2 King size beds, but when I arrived the hotel, they were not honest and gave me a small room with on bed and no Nile view, they claimed that their rooms are all Nile view, but in reality they are not and they said the reception staff in the hotel that the only real full Nile view is the suite only.
This is my third stay at the hotel. Staff are very helpful. The Executive Lounge is superb. In my view, it is value for money considering its location.
The staff was very friendly and helpful and the room was quite comfortable. Quiet and comfortable night's sleep. The hotel was kind of sterile, with not much of a local feel.
the staff was great when i asked for assisstance. the price did not meet the luxury that i expected by a looooooooooong run. over priced and the place really needs some serious make-up.
The professional attitude of the personell, the clean rooms and public areas, the quality of the food cheaper internet
Every things wa berfact . Only the resption when I came I have reservation but they told me no you did not have any. I was book with orbit company . I don't know how is mastaking.
It is far from the city.
the hotel is very nice the concierge service was extremely poor.The location of the hotel.
The hotel is ok, they upgraded my room to junior suite due to lack in rooms, nice pools even I just saw it from my room window, but it looks nice. The bed sheets were dirty, you still can see some black points on it I don't know why, also the hotel is too far away from everything, the breakfast is very basic comparing to this type of hotels and too expensive for what it is, I would say the hotel is too expensive for this rate.
Very nice gym. Good location relative to the airport. Men's steam room and jacuzzi showing their age and therefore, they do not look clean. It would be nice if a hotel of this star rating had at least "X" amount of free internet use.
Nothing that i can remember They double charged, were complicated on check-in and very difficult as a whole.
luxurious hotel, spacious and very clean rooms, king sized bed, excellent service and surrounding area, however a little far from the center of Cairo but close to the airport the hair coiffure was really bad...
It was a quite nice place in a noisy cairo city. I got my requested breakfast one hour before the time I recommended.
The spa and fitness facilities The price
Staff were very friendly. I liked the king size bed in the room - it was the most comfortable bed that i have ever slept on. My room smelt like cigarette smoke and when i returned home after my stay, all my belongings stank like stale smoke. I am a non-smoker.
As a 5 star hotel the facilities are good in everything. It has big room, nice golf view, big hotel, very clean. Using the internet in this hotel is not convenient at all. You have to pay a very high price. The location is quite far from city center.
the swimming pool, the garden room services, room cleaning
Amazing and beautyful design and interior, helpful staff beyond comparison, a wonderful experience in all.
Very good service quality compared to other 5 stars hotels in Egypt but not compared to the international standards. Some staff are not well trained ,though,they are polite,,,hotel still in soft opening stage.
Pool, Breakfast, staff, room size and location Cafe shop closes @ 12:30 am and every thing become very quit which force you to sleep.
i liked the hotel shape and hospitality the cost of the services like business center and transportation
No smog or city traffic. Aside from the lack of hot water in the shower, the bar staff at night was overworked and understaffed, resulting in long waits for booze. All in all a C minus rating even taking into act you are a start up in Cairo. I am not.
Quiet in a city that is very not quiet. Courteous and helpful staff. Food was terrific. Since it is still new and in the opening phases, many of the advertised facilities were not opened - only one restaurant, no boutiques and shops, no business centre, etc...
it looked impression on the website, rooms where large and appeared luxorious The new building was still grubby from its creation. Rooms lacked ironing board, i had to request a robe. The outside restaurant claimed to provide lebanese food - but the chef clearly didnt know how to cook such things.
the hotel was not ready to accept guests, construction is still going on, lots of services, facilities were not available.
The staff were outstanding and facilities were very good, eventhough work was still ongoing during our stay. I have nodoubttha when completed, it ill be excellent! It was just outstanding!!! Just that the location is in new cairo and will have to commute into the city center.
Awful smell of smoke, everywhere. Poor service. Stunning views, but horrid smell of smoke. Awful
My wife and I made the reservation in this hotel not knowing the story, only reviews online. To our surprise, since day one we were in love with everything. The story is fascinated, everyone in the hotel made us feel like a queen and king. Top service, friendly staff and a wonderful experience. Breakfast box we ordered one morning in the morning was really cheap.
Every thing was ok clean excellent view good staff they know what they r doing They don't provide a parking 40LE a night I believe this is not wright when you don't have an option Baverdeges are very expensive 11 times more than normal
Clean and comfortable. Mena house hotel did not not honor the rate I secured with kayak. This in turn left me feeling a bit bitter of the whole experience.