Kairo hoteller

Fordele: The view only

Ulemper: The old furniture

Fordele: Everything specially the staff, they make you feel at home. I would like to specially that the concierge staff for helping me finding my lost mobile at a taxi. That dealt with the problem as it was their own problem, all of them were wonderful.

Ulemper: Nothing that I can think about.

Ulemper: Spa price was not good to the service provides

Fordele: Liked basically everything! Staff are amazing too

Ulemper: We asked for an ashtray the whole stay, but we didn't get one.

Fordele: Rooms are good

Ulemper: View and hotel facilities

Fordele: Clean Comfy Great breakfast Cheerful staff

Ulemper: 1)Overpriced for what you get 2) very small swimming pool 3) we asked for our room to be prepared for our honeymoon and they did nothing special for us, and even the welcome letter in the room had a different guest name on it.

Fordele: Spacious clean and location

Ulemper: Low light is n the lobby area

Fordele: Mr. Mahmoud kilani and Mr.Hani Faraj are the best. they are very professional and welcoming. They made me love 4seasons hotel Cairo

Fordele: Location, breakfast options and buffet, seafood Fridays

Ulemper: Breakfast not included, no balcony, no Nile view, considering it was off season booking I expected the room to be cheaper with a view, nonetheless I had a wonderful time

Fordele: The bed was comfortable The view was awesome

Ulemper: The security system outside the building there were so bad

Fordele: The staff were very welcoming and attentive. It made our stay better than we could have hoped.

Ulemper: Due to security issues, the front entrance is a bit congested. The restrictions prevented our early morning ride to the airport from being able to wait out front for us, causing us to have to walk, in the dark, to the next block to meet him. The

Fordele: Excellent location and staff and rooms

Ulemper: Breakfast could be better

Fordele: Great service great staff in general, many thanks to Mr. Ashraf front desk supervisor. Good breakfast many choices, one of the breakfast restaurant staff Yosef he was very nice he know how to deal with gust, try his food suggestion! you will be immersed. The hotel very Clean you will not find any hotel in this level of cleanliness. The connected mall "the 1st mall" very good and many brands store they have sales! Good for shopping there is banks and ATMs you can exchange your money 24/7 using ATM. in the mall there is good salon for M and F. Also the gourmet cafe and restaurant in side the mall nice. there is pianist start playing piano around 7:30 PM good to have coffee at that time.

Ulemper: Very small lobby Some of the services slow Concierge services not very well. They need more training, FS Concierge worldwide better than this you can depend on them. They don't know what is Concierge! They don't know how to find solutions you must tell them what to do, then they MAYBE do it. I put don't disturb sign but some one ring the bell, also I ask call center to DND on calls but i received calls!

Fordele: location, free upgrade, staff and mall accessibility

Ulemper: music noise from the pool till almost midnight, not recommended for disables, no free parking, smoking is allowed in reception.

Fordele: Everything

Ulemper: The staff I asked for late check out that I will pay for and they were rude and rejecting with no reason

Fordele: Staff and cleanliness

Ulemper: Nothing

Fordele: extreme happy staff and very helpful

Fordele: Very nice hotel and staff met all my needs

Fordele: Staff was very freindly and eager to help. Room was clean and spacious. Room service quich.breakfast was delicious. Nice embience

Ulemper: No river view.

Ulemper: الموظفين في الاستقبال ومديرهم لا يعرفون فن التعامل مع النزلاء ولا يعترفون بخطأهم ولا يعتذرون. لا انصح بهذا الفندق بتاتا إلا إذا أردت أن تفقد اعصابك .

Fordele: From the moments you enter the doors you feel luxurious. No hustle, no hassle just all professional service from the start. If you are a snobb or not picker you may disagree but my experience was outstanding.

Fordele: The service was absolutely amazing! The staff were friendly and attentive to all our needs. The room was clean and the view was picture perfect! The breakfast buffet had so much variety. I would recommend it to everyone who wishes to visit Cairo.. 10/10!

Fordele: Location, service of some staff, amenities

Ulemper: Prices of alcoholic drinks are ridiculous expensive, some staff service is lousy, check inn and check out take ages!

Ulemper: The concierge is very very bad and poor and not helpful

Fordele: Best customer service and hospitality with great city views

Ulemper: Breakfast ended too soon

Fordele: Love the Place, its the Hotel to stay in while in Cairo. Great views, great location, great staff, best beds in the world.... you sleep like a baby... I will be back again and again as always....

Fordele: Only location

Ulemper: Very noisy hotel music till 3 am Old furniture

Fordele: Everything except if you ask staff something they late

Fordele: Clean and neat

Ulemper: It’s a bit too expensive

Fordele: Nithing

Ulemper: Service is very poor when checking out the ask me to pay for mini bar items which I didn’t use and after along discussion the found the mistake from their team , it was really shook to have such thing in a 5 stars hotel

Fordele: Bellman er den bedste, der mødes med et smil og spørger, om du har brug for hjælp.

Ulemper: Det er synd, at når du kommer til receptionen, og du har øjenkontakt med receptionistpersonalet, undgår de at give / spørge, om du har brug for hjælp. De mangler tilsyn i husholdning og teknikerne, som jeg skal ringe hver dag og klage over tv, badeværelse, drikkevand og andre ting. Housekeeping ved, at de flyttede mig til et andet rum og jeg glemte mine to guldringe og de tog det til "lost & found" uden at nævne at jeg flyttede til et andet rum på grund af et problem i badeværelset.

Fordele: • The location is great and the Nile Panaromic Rooms really does offer beautiful sweeping views of the Nile and city. • The breakfast buffet is the best we've encountered in the area. Great selection and quality. • The property itself offers lovely amenities such as a fitness center, pool overlooking beautiful view, spa, restaurants, and bar. It was nice to relax here on days when we weren't exploring.

Ulemper: The communication with staff was unpolished and even unprofessional at times. This isn't like other Sofitels or chains like the Four Seasons where the management team will give you the white glove treatment upon arrival and go above and beyond to cater to your needs. It felt like they were doing the basic minimal effort needed. We also encountered a really awkward ordeal during check out that caused delays to the airport. This is specific to the front desk. The housekeeping and food service staff was very kind and polite. It's a beautiful property and if they invested more in training customer service to be more polished and meet international standards, I would consider this a world class property.

Fordele: Location

Ulemper: Facilities and furniture are very old and not maintained well. Bed not comfortable. Breakfast has variety and not tasted.

Fordele: Friendly staff and helpful - Interior and food - Mall connected.

Ulemper: Food service. Slightly slow in serving food but wouldn't mind afterward as it's very tasty.

Fordele: over all everything is okay , with the good location and friendly personal the City Star Mal is the package okay

Ulemper: The hotel is getting on in years and it is time to renovate it. Everything looks old and locked. The rooms are felt to be 20 years old and urgently need to be renovated. The pool landscape and the building have been severely worn out for an intercontinental hotel.

Fordele: Every thing

Ulemper: Only one thing which was in checking out who’s in the reception and his asked me to return the keycard back, and I told him stayed at this hotel more than five times this year and this first time some body in 5 states hotel asked me that and I used to keep it for my travel memories, and he took it from me.

Ulemper: Room service delay...sometimes just coffee or ice...& it’s 40min... Note: sometimes...but overall am 100% satisfies.

Fordele: Excellent location

Ulemper: Old building

Fordele: Great service and great staff. Very profession and I enjoyed every moment of my stay.

Ulemper: I was satisfied and no negative comments to say.

Fordele: the speedy chick in and the speedy chick out .the hotel managment knows how to demonstrate hight level of customer service .very friendly staff highly trained

Fordele: Everything was great, the rooms were clean and large, great lactation ,staff were friendly

Fordele: Shopping

Ulemper: Price

Fordele: Great pols, good restaurants, tennis courts, reasonable prices.

Ulemper: Near to airport and shopping mall, bith traffic as heavy as it is, getting to Cairo takes nearly an hour.

Fordele: Superb hotel and great design. Unfortunately didn't get the time to use the pool.

Ulemper: The airport transfer was taking 45 minutes waiting in the shuttle bus till the other passengers arrived

Fordele: Staff very polite and always cheerful

Ulemper: Old style furniture

Fordele: Good balcony with comfortable chairs overlooking the greens of the golf course. Comfortable bed with crisp clean white linen. TV with lots of English channels. Good selection for room service, prompt delivery and good quality of food. Very nice patisserie area with good coffee, take-away cups and tempting assortment of cakes. The Spa was amazing and would probably be the main reason for me choosing this hotel again in the future.

Ulemper: The first allocated room did not have a King size bed, as requested. The second room smelt very bad. The third room allocated was on the executive floor but of note, there was no difference in outside view, size or decor with any of these rooms, apart from the number of beds. The fridge had a long strand of hair that was immediately noticeable on opening the fridge door. Only one adaptor available for plugging in non-Egyptian electrical items. This was inconvenient as I needed to use my laptop and charge my phone & iPad. There were no obvious signs leading to the 'beach' area and at night the outdoor areas of the hotel were very dark. I did not feel safe enough to wander the grounds by myself in the dark early evening to find the beach. This was a shame as it was one of the reasons I selected this hotel.

Fordele: The breakfasts, the comfortable bed

Ulemper: The temperature in the lounges: very cold.

Fordele: Breakfast good, staff very good

Ulemper: Shuttle bus service was slow from airport to hotel. Probably only because of extensive immigration at Cairo airport and one passenger having checked bags to collect. If In a hurry book a car

Fordele: Extremely friendly staff, very well organized, sometimes a bit more than needed entrances and exits...etc.

Ulemper: Smoking inside the lobby is not a positive indicator at all.

Fordele: Friendly, polite & helpful staff. Tasty breakfast. Fast room service. Comfortable room. Near to major lications like airport, cairo festival city, etc. Quite, cosy with beatiful views. Fast check in. Special thanks to Mirage Cafe manager Mr. Mahmoud and also Mr. Saeid for the exceptional customer experience as well as the extra mile they went for our satisfaction. Truly a 5 star experience.

Ulemper: Bath tub was not as clean as it should. Pool location is very far away. Relatively far from downtown and historical attractions.

Fordele: Facilities good

Ulemper: Everything except GM my son 15 age not allowed over 18 only first time I see this policy in my life in hotels

Fordele: Staff are very friendly and kind

Ulemper: The hotel rooms need some upgrade in terms of TV and even the furniture it looks old

Fordele: Breakfast is great, stuff also good, everything is perfect, using this hotel last 3 years, only I can see it's getting old, other than that, it's great indeed.

Fordele: we enjoyed our stay there,the breakfast was amazing.

Ulemper: they didn't do the birthday greeting as requested..

Fordele: “Staff are very welcoming, friendly and helpful. Excellent!”

Ulemper: hotel charged more than booking.com I paid when check out, I was so surprised by the The difference between the price paid when check out and the price when booking. I paid about 300 USD.

Fordele: Everything

Ulemper: Nothing

Fordele: Nothing it’s terrible.

Ulemper: Everything this was not a five star facility

Fordele: everything was perfect staff are kind and friendly room is bright executive floor facilities are excellent

Ulemper: to enter the hotel from the main road is a long detour and costs more if you're useing uber

Fordele: “Staff are very welcoming, friendly and helpful. Excellent!”

Fordele: view from the corner room on nile river and interior

Ulemper: cleaning and food quality

Fordele: Fitness rummet er perfekt. Værelserne er rene og rummelige

Ulemper: Der bliver kun skiftet sengelagen hvis man ligger et kort på sengen, og det kort er ikke synlig, det er ikke i orden. Personalet er ikke så gode til engelsk, så når man spørger housekeeping om noget, så får man for det meste ikke det man spurgte efter.

Fordele: Everything is excellent..

Ulemper: but i ask about late check out at 2pm but they said can not the time of check out is 12 i should pay for one more day

Fordele: The staff was very nice and helpful. Great location you can say it’s very good hotel

Ulemper: The Security was needy alwayes need tips if you don't give him tips they Treat you like you are Criminal or thief And the cleaning staff if u don't give him tips .. he will not clean the room with effort .. My room was 1170 and 1172

Ulemper: Everything is excellent.

Fordele: Every thing

Fordele: The location was perfect, the rooms were spacious and the beds were very comfy

Ulemper: My toilet was very clean but it had an odour that was a bit off

Fordele: It was wonderful experience

Fordele: very friendly staff plus Nice location in big mall citystars

Fordele: Every thing

Ulemper: I have nothing to say

Fordele: Nice friendly staffs especially mrs Sara

Ulemper: When you stay for Long time , house keeper they do not clean the room like your first few days ,the other thing you will be scanned in and out every time

Fordele: Staff and location

Ulemper: Shopping

Fordele: Great comfortable apartment and location, friendly staff

Fordele: Location

Ulemper: No swimming pool

Fordele: Service,cleanliness,all the coffee you can drink,comfort,lovely renovated older building,new bathroom. Staff could not be more helpful. I am a very fussy person that has stayed at 100’s of hotels etc.

Ulemper: NOTHING.

Fordele: Great location overlooking the Pyramids and Sphinx. Nice breakfast with fresh omelette. Helpful staff with good English. They have a self serve drink station set up. Highly recommend.

Fordele: If you looking for a way to experience the pyramids this is the way to do it! Spend the extra cash and get yourself a room with a view of the pyramids, and experience the constant presence of these amazing monuments from the foot of the Giza Necropolous! The rooftop also gives you an elevated view and great photo opportunities!

Ulemper: More excursion options with budget prices!

Fordele: View,clean,curtious staff,very helpful,good breakfast,they all make you feel like family.

Ulemper: I am the fussiest person when it comes to hotels,especially the bathroom. I do not have one negative thing to say.

Fordele: Stayed here for a 1 week. Everything was just great. Great view from a balcony and from rooms. Very friendly owners and staff. Excellent cleaning. Thank you mr Mohammed and mrs Rateeba for your hospitality! Definitely will come back again.

Fordele: Staff are friendly and useful , nice view from roof top

Ulemper: Nothing

Fordele: Guardian House is straight out of the movie ‘Casablanca’ and is a priceless Gem. Fastidiously clean, rooms with a direct view of the Sphinx and Pyramids ‘to die for’ (no pun intended)and whose owners have a long history of ‘insider’ information and are especially focused on those interested in ‘esoteric’ (the ‘real’ Egypt), rather than the usual ‘Dead king’ Disinformation, the Guadia House is a real ‘jewel’, plus it is unbelievably priced. It is a in to two minute walk to the Sphinx. Oh, almost forgot, the roof top few is a direct shot, looking west of the Sphinx and the middle Pyramid (Khafre) and is a perfect place to watch the nightly sound and light show.

Ulemper: How can you EVER dislike a rea life version of Casablanca? Guardian House has Everything a discerning traveler needs but I don’t think it has an elevator but, then again, neither was there one in Casablanca either,

Fordele: I enjoyed my stay very much. From the outside the hotel is being remodeled but inside everything is perfect. My room was big, the bed was comfortable. The breakfast is good, and I had unlimited water, which is great. The staff was very nice to me and they helped me. The view is AMAZING!!!

Ulemper: No complaints

Fordele: I loved how friendly everyone was- tourists and staff. I also had a front row seat to the pyramids. Couldn’t ask for a better place to stay in.

Ulemper: Loved everything.

Fordele: Pyramid view on rooftop

Fordele: The location is perfect, Very close to the pyramid,1 minutes walk to the ticket office . Nice and helpful host , highly recommended!

Ulemper: The water of bathroom is not hot enough .

Fordele: Super Convenient, Super Efficient, Super helpful Staff

Ulemper: The person at the billing counter on checkout was not very friendly

Fordele: The location right next to terminal 3

Ulemper: Some staff not very welcoming. Extra charges of 30 o/o do not show on advertised room rate. One does not stay automatically connected to WiFi during the stay and has to lock in every few hours.

Ulemper: Staff is oblivious.

Fordele: Calm and quite atmosphere despite the location that connects you to Terminal 3. Front desk employee Mahmood was very gracious and helpful. I would stay there next time for sure whenever I have a long transit flight.

Ulemper: Nil

Fordele: Food quality Staff Location Amenities

Ulemper: Air conditioning was very good when we entered the room. After midnight it did not perform well and we had very poor sleep as a result. On check out we informed the desk and there was no response other than we will report it.

Fordele: staff were excellent and amenities ideal for family or business Sports bar was excellent Asian restaurant exquisite I would recommend anyone to stop off and as in terminal three very easy and secure

Ulemper: maybe a taxi service that is not limousine and the desk not being able to call a taxi for my friend.Not everyone requires limousine to travel around Provide an alternative?

Fordele: The Breakfast Choice and Service in the restaurant was fantastic. The service staff were first class. The location of the Hotel connected to terminal 3 was fantastic and there is a shuttle that can drop you off to terminal 2. Beds were comfy and i love the fact that this is a non smoking hotel and i wish other hotels in Egypt do the same.....

Ulemper: Reception Staff were rather unwelcoming. No Spa Services which after a long flight or rest between flights was disappointing,

Fordele: There should be a mini bar in the room such as ( snacks & drinks).

Ulemper: The staff should be trained to talk English fluently , because there is foreigners. I have seen the staff in latitude cafe couldn’t communicate with some foreigner traveler and it was really embarrassing to be in a hotel in the airport and the staff can’t talk English.

Fordele: Wonderful accommodations with skybridge right to Terminal 3 at Cairo Airport. I was only at the hotel for a very short time, but everything was wonderful.

Ulemper: Food and. Service good. But some food items made with cheese tasted funny.

Ulemper: Well located with a tube to T3. Very convenient for travelers

Fordele: The pool area was comfortable with good service . The bar was good and the staff extremely helpful. There was a good variety of food and the rooms were very comfortable.

Ulemper: The pool area closed too early and the hallways were noisy all night

Fordele: Personalet var så venlige og imødekommende. Udsigten fra tagterrassen var den bedste i Giza. Lige på den anden side af gaden fra Sphinx og pyramider. Personalet får dig til at føle dig som en del af familien.

Ulemper: Gøende hunde højlydt i løbet af natten, men jeg fik ørepropper.

Fordele: Absolut fremragende på alle områder!

Fordele: Good staffs They served drinks and food for me with their favors.

Fordele: Kamal Ali and the others at the Pyramids View Inn did all they could to make my three day stay a pleasure, and organised a friendly driver (Mohamed Shawky Ali) and knowledgeable guide (Magdy Abu El Saud). The roof terrace overlooks the sphynx and the three pyramids (the entrance to the park is a short, easy walk from the Inn), and gives a great view of the light show, And the hommus was good!

Ulemper: The room window was next to the stair to the roof terrace, and so was frosted glass.

Fordele: The staff at this hotel were excellent. Very welcoming and accomodating. They couldn't help out enough. Wonderful people. The view is simply amazing...you won't get better!

Fordele: Den guidede tour til pyramiderne, Sakkara og Memphis var uovertruffen! Abdullah var den perfekte guide.

Ulemper: Undgå at købe “cruise on the Nile” det var en forfærdeligt uhygiejnisk turistfælde og bestemt ikke nogen penge værd

Fordele: Staff were incredible!! So attentive. In an area where many are trying to scam or hassle you, this hotel is an oasis. Kind and attentive to every possible need. Food (breakfast and dinner) on the rooftop is great as well. We had two rooms (pyramid view, and suite) and both were great.

Fordele: The staff are great and helpful, we felt very comfortable there I highly recommend this hotel, I just suggest if they renovate the reception area and add more value to it, otherwise everything is perfect there.

Fordele: Good service Good location

Fordele: How kind the staff was, and the view of my room was spectacular. The safety around the hotel was nice too.

Ulemper: I didn’t like that it smelt like paint/gas, they were doing work around the hotel. BUT my room didn’t have any odors!

Fordele: Staff was very friendly and helpful.

Ulemper: It is run down. The entry is dark and dirty. Rooms are old and breaking apart. They are renovating in some areas so the newer rooms will be nice.

Fordele: This is the best location in Cairo for the pyramids. You also get a sense of the current day local culture by staying here. All the people were so genuinely kind and thoughtful.

Fordele: The view of the Pyramids/Sphinx is amazing. You are able to witness the nightly "sight and sounds" show, without the price of admission. Additionally, the staff is the greattest. Tito and Kamal made themselves available to assist the us at any hour. And, they made sure that we had a good time while there.

Ulemper: There are some things we did not like. The view, however, warrants that I don't need to mention those minor issues.

Fordele: The location

Ulemper: Its not matching the level of 5 star hotel

Fordele: Facilities

Ulemper: Poor service and very poor food variety

Fordele: Everything

Ulemper: Nothing

Ulemper: Bad smell in the room especially bathrooms Breakfast wasn't 5 stars

Fordele: good

Ulemper: Price is high

Ulemper: Awful. I was charged twice!! Four nights, I was given a room with heavy building work all around, I was woken and disturbed by this very early morning and it did not stop, so I had to ask to change rooms. I'm not fussy with travel so for me to say unacceptable means really unacceptable. I was delayed in arrival, I contacted hotel to say I would be one night late, they did not respond despite my efforts to reach them, so this night was left on my booking and when I checked out, they would not remove it and wanted to charge me more, without explanation. I then had two nights in an average room, really not like photographs or images online, not spacious, not high standards, feels needs refurbished and cleaned. So I had two acceptable, disappointing, but acceptable nights. Rate on booking.com 9634 GBP (450 USD), for four nights. One I was not there and I told them but they were unresponsive, second I was in unacceptable building work noise banging all around and not pool access, it is beside pool, not like photographs at all, its basically no privacy and poor view, not pool by room as photos suggest. I then had two average, disappointing standard, nights. On checking out staff were not kind or helpful when I asked why there were charged when I did not have a night there at all and why there were charges when I had only a few hours sleep then found myself with a headache in a building work site and therefore not adequate basic service. Checkout staff were not helpful and were upsetting to me. So I left the hotel charged full 450 USD, thinking never stay there again, awful experience. I then checked my credit card statement a few weeks later and see that hotel has charge me a further 680 USD, around 15000 Egyptian pounds!

Fordele: The staff & rooms

Ulemper: Nothing

Fordele: Swimming pool, breakfast

Ulemper: Over security. You will be asked questions wherever you go around the hotel. Staff are too busy. Expect long time to serve you.

Fordele: The atmosphere on it’s entirety was ok.

Ulemper: They are performing maintenance works which they didn’t mention while I was checking in, and the noise in the early morning was catastrophic

Fordele: Massage, lobby, swimming pool

Ulemper: Cleaness

Fordele: every thing is perfect

Ulemper: no thing

Fordele: The room was pretty clean with pool view. If you like more privacy and quietness choose lake view. TV comes with paid tv channels and that is one of the things that other five stars hotels do not usually have in Cairo. Car park is three levels so you will always find a place for your car.

Ulemper: Water supply was cut for 20 minutes. It was unusual but when someone from the hotel staff called me for my room opinion I mentioned it so she told me it is out of the hotel hands. It was unplanned event from the government.

Fordele: Very bad hotel

Ulemper: Change the rate for me

Ulemper: smell.of smoke and level of cleanliness

Fordele: Nothing

Ulemper: Nothing

Fordele: restaurants and cafes are good, waiters are so good and welcoming.

Ulemper: rooms and bathrooms are not clean at all, that was so bad and ruined our stay. staff are careless.

Fordele: I liked the politeness of the staff, especially the room service lady that took my order and Nivene at the reception desk. Also, the wifi was good.

Ulemper: Music started playing in my room at 8:40 am and woke me up. It took me a while to realize it came from the ceiling. But when I called to ask them to turn it off they did.

Fordele: Nothing

Ulemper: My disappointment begin in the check in, where I discover that there is two building and the one on the site is very very old, they offered me other room with higher rate which was acceptable but still not well finished, I knew that this hotel is managed by the army and the employee did NOT really care about the customers. Then they ask me to sign a paper that The hotel didnt allow food or drinks from out side, so there is nothing around the hotel you have to eat from them no matter u like or not. I went out to finish the day, when I Came back it was the shock there was a wedding ceremony which is fine, but you ca NOT imagine the sound of the celebration, I could NOT sleep until they finished. Over all it was a bad experience that I would not like to live it again.

Fordele: Need more cleaning

Fordele: Good

Ulemper: Good

Fordele: The place is spacious

Ulemper: 1. I carried my luggage once check in 2. They prevented us from main reception hall as there was governmental conference

Fordele: beautiful property, Victorian style, nice landscaping, decent food, has a lot of facilities: cinema, bowling, billiards, tennis ... you name it.

Ulemper: its run by the military and it is in the middle of a big military complex, there is a big list of stuff that you cannot do and that even includes taking pictures! and the staff attitude is ..... military!!! the rate for foreigners is outrageously expensive also.

Fordele: et godt Hotel for familier med børn. betjeningen var god,

Ulemper: når man skulle tjek ind, tog det for lang tid. og opmærksomheden ved kunden forsvandt, der de skulle tage telefon, eller tjekke noget i computeren. det var arvelig, ellers var de flinke efterfølgende.

Fordele: Every thing

Fordele: Tak firmont

Fordele: Alt

Ulemper: Intet

Fordele: Moderne værelser og terrasser

Ulemper: Sen check-in og meget dårligt personale i receptionen, ingen undtagelse for gæsten, værelsesnøgle skader hver time!

Fordele: this hotel has every thing of services needed for traveler completely good

Fordele: Abanoub staff reception

Fordele: The hotel was so noisy that we couldn’t sleep in the night time because of the noise coming out from the casino internally and the street noise externally Now i can understand the building doesn’t have sound isolation window to avoid the external noise and the priority is for the casino attendance guests as they can enjoy the music But for families better to go other hotel where they can relax and enjoy the calm and can sleep easily with their child My self will not evr think to go there again and never recommend to family

Fordele: Multiple facilities, restaurants, lounges, etc.

Ulemper: No added value for residents to enter and book in hotel restaurants,residents are considered as normal guests in terms of booking and minimum spend etc. Services didn’t meet expectations: 1- Luggage took long time (1 hour) to be transferred to the room, also the same during check-out. 2- The room doesn’t have can-opener. 3- I booked one deluxe room and one premiere, there was no difference at all between the rooms in terms of furniture, size, and service. The only difference is that they were in different floors.

Fordele: Excellent Location at on top of Nile River. Rooms are very clean and bed is comfortable. Great look from my room to the Nile River. Toilet is smoothing else, really nice & spacious with all requirements. the Hotel staff are so cooperative and professional. security is high which is good. i strongly recommend this facility to all.

Ulemper: Nothing in this trip.

Fordele: Jeg havde ikke morgenmad men sengen var meget behaglig.

Ulemper: Fairmont skal sende gæsterne post. Jeg havde betalte for at sende et kort til min familie og de har ikke modtaget noget. Jeg er rigtig ked af det.

Fordele: Customer service was amazing!!!!! Facilities phenomenal.

Ulemper: WiFi sometimes goes in and out. But was still able to connect to internet.

Fordele: The room was clean and tidy

Ulemper: Staff (receptionist) must deal professionally with customers. I booked this hotel based on having a high story room with nile river view. The receptionist (Mustafa) chose for me the worst room where he gave me a room in the second floor. When I asked him to give me a high story, he answered we only have a partial river view. Later, I discovered that my friend got a high story with full river view. This is not acceptable at all.

Fordele: We were greeted with warmth and were very well cared for during our recent two night stay at the Fairmont Nile. The concierge service was excellent and facilitated a half day outing to the pyramids and Sphinx. The guide was an Egyptologist and very engaging. He spoke perfect English. The driver was very pleasant. . Concierge Service also helped us arrange train service to Alexandria including getting the tickets in advance. Christina and Ahmed offered superior service, were delightful to work with, and accommodated all our requests. The manager for the Lobby restaurant and bar, Emad was incrdibly gracious and accommodating. The waitstaff were on the ball, friendly, and well trained . The rooms were spacious, comfortable and beautifully appointed. Very well maintained and immaculate. Highly recommend the restaurant for breakfast overlooking the Nile. Overall, an excellent stay. We would be very pleased to return.

Ulemper: My husband and I are not smokers. The lobby and restaurant lin all hotels in Egypt —even the most upscale—include sections for smokers and non-smokers. The problem with this is the smoking section was only about 20 feet away from the non-smoking section and it was impossible not to be affected by the smoke. The manager was very helpful and did request that those who were smoking in a non-smoking area near us move to another section where they were permitted to smoke.

Ulemper: Worst concierge ever !!!

Fordele: Location only

Ulemper: Small rooms, small lobby, limited front desk staff. Breakfast not that much. It is not good for families at all.

Fordele: The daily events and welcoming and the front desk always on service

Ulemper: The breakfast need more with regards to the refreshments. And quality

Fordele: Almost every thing specially the pool

Ulemper: The bed sheet not clean !!

Fordele: The breakfast The pool The room The stuff was very helpful and nice

Ulemper: The hot water in the room take time to start heating

Fordele: Reception staff: Mohamad Osama,Hatem Alrawee, Batool,Karlos,Toaa. Transportation:Fadee. House keeping:Amr

Fordele: Room, breakfast, restaurants, service

Ulemper: Check in was 1 hour late

Ulemper: AC system only cold there is no heating dusty room no proper orientation for essential tools and equipment to be used inside the room (like AC for example) or navigating to room. no tooth brush nor hair brush reception did not answer fast, and sometimes never!

Fordele: Hotel facility

Ulemper: Perfect photos about the hotel on booking, real is different, not clean, furnitures in the rooms are overused, lighting in the toilets are extremely poor, room and toilet cleaning also very poor, AC Control is a disaster.

Fordele: Bed-bathroom-TV channels-fast butler and housekeeping response-staff in general are very helpful and nice! The upgrade was super awesome too!!

Ulemper: Stains on couch-bathroom ventilation is a bit on the noisy side and some of the fittings and general quality pieces are worn out for a relatively new property- pricing inside the property is high (in-room dinning and outlets)

Fordele: The breakfast buffet was excellent. We were upgraded to a suite which was great. The place is very clean and the staff was friendly.

Ulemper: The only thing we did not like was the time it took to get our food one evening. We waited almost an hour and no drinks either.

Fordele: The location and staff

Ulemper: The furniture looks a bit old and needs renewl

Fordele: Not much

Ulemper: Well, it’s for sure not a kempinsky experience Reception is dull Facility nit well maintained Staff not trained Breakfast staff although good as individuals but no training and nit enough to serve the guests AC in room do loud

Fordele: Meget fin ting.

Ulemper: Der var nogle lidt støj i gangene.

Fordele: Every staff member was very hospitable, helpful and honoring of each of our family members. Amazing service.

Fordele: We loved everything about this hotel! It's so beautiful, clean, and elegant. The employees are very hospitable and accommodating. The location is perfect-just 15 minutes from the airport. It has plenty of restaurants and cafes. Even at night, there was an awesome pool side show. An added bonus is that it has a complimentary airport shuttle that picked us up and dropped us off. The shuttle also dropped us off at the Egyptian Museum for free. This was so convenient! We will definitely stay here again if we come back to Cairo!

Fordele: Everything was amazing especially Mr Hany Gad from desk manager

Ulemper: N/A

Fordele: The stuff are so friendly specially miss israa in reservations and Mr. Hany gad as well The place is clean and the pool view is wonderful

Fordele: Everything was amazing especially the desk manager Hany Gad

Ulemper: N/A

Fordele: staff is very helpfull, restaurants are providing good food.

Ulemper: Area of location is a bit crowded, going in and out the hotel is always traffic

Fordele: breakfast and location were very nice, the view is amazing and the facilities are very nice. it's like a palace from the inside.

Fordele: I like the friendly staff specially Mr.Hani Jad who didn’t keep any effort to make my staying more comfortable and relaxing he always do his best to solve any obstacles or any problem might happen accidentally Really he is ideal manager for tourist properties he is great example as hotels staff to deal with tourists

Fordele: service

Fordele: Rooms are very clean and comfortable. My stay was made enjoyable by the excellent staff with the directions of Mr. Hany Gad, who literally goes out of his way to make me feel at home everytime. Special thanks to the girls at the customer relations desk. Great place!

Fordele: Super service både ved, indcheckning, restaurant besøg og udcheckning

Fordele: The staff are very supportive

Ulemper: The noise at night at the pool penetrated the room

Fordele: availability of staff, great environment, excellent breakfast

Ulemper: swimming pool open only til 6pm

Fordele: Loved the atmosphere and the service from the staff was amazing.

Ulemper: The view from my room ..dirty windows looking onto the road.

Fordele: Staff was very friendly and helpful

Ulemper: Room was not clean , room service slow response

Fordele: I loved that everyone was very friendly and we had the managers and staff checking up on us all the time. Everyone was so attentive they really made us feel like home. If i go back to egypt i will be definetly staying there again.

Ulemper: N/a

Fordele: our overall experience was fantatic. Very helpful accomodating, comfortable and friendly. your staff really go the extra mile.

Ulemper: i had nothing to complain about .

Fordele: Location

Ulemper: We were overcharged, promised to repay the extra amount over £200, we are still waiting to get our money back!

Ulemper: The check in should be at 3.00 pm, I waited an extra hour for house keeping, that is not professional or acceptable

Ulemper: The bed was not comfortable and the receptionist took a long time to check us in

Fordele: Everything else is excellent at Renaissance Mirage City Cairo

Ulemper: Their policy of collecting money in advance for bar, restaurant and other expenses is absurd

Fordele: The staff was extremely helpful and courteous. It was very clean and quite.

Ulemper: It was close to the airport but away from the city.

Fordele: excellent service

Ulemper: swimming pool

Fordele: Great pool! Feels really safe and secure without being over bearing. Great value