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Fordele: My neighbor was nice. I did not really like anything else about this particular flight.

Ulemper: Many of the electronics on the plane did not work. Could not summon flight crew, not turn on light. Seatbelt signs did not work. Plane was horrendously outdated. Former Kenyan Airlines livery. Unless I’m going to Iceland, I am going to avoid Icelandair from this point forward.

Fordele: I was able to get from Iceland to Toronto, so essentially they were able to fly the plane.

Ulemper: I have been flying many different airlines for many years and have a decade plus of travel experience, so this negative review is something I’ve hardly ever done as some background. We left over an hour late to start off with. They took 1.5 hours to offload our luggage. Avoid at all costs.

Ulemper: From top to bottom, this airline is extremely incompetent and should be seen as nothing more than a super cheap way to fly. Avoid if possible.

Ulemper: Skip Iceland Air and take a budget airline. Iceland offers nothing, no food, no free baggage, nothing.

Fordele: Check in was pretty easy.

Ulemper: Gate control was very poor.no order in boarding and everyone entered on random row seating as no order was called or used. Slowed process and left-overhead bins full for the later customers. More attentive staff on board and at very least a bag of pretzels could have been offered. Not happy!

Ulemper: Everything was screwed up because the Boeing Air Max aircraft was grounded. Our2 leg flight became a 3 leg flight! And our return flight became a three-leg flight requiring us to book a hotel overnight. Not an acceptable change of itinerary! No compensation from Icelandair for the inconvenience.

Fordele: The crew was excellent- courteous and helpful. The outgoing flight was good, but the return flight was quite a disaster. Boarding was disorganized and had to stand for a very long time. Seats were very narrow, and did NOT reline. The seatback entertainment and usb power did NOT work in our section.

Ulemper: Better boarding procedure in KEF. Our plane felt like a third-world aircraft with non-working equipment, VERY tight non-reclining seats. A cracker would have been nice on a 6 hour flight.

Fordele: Seat was okay. Crew was okay.

Ulemper: Much too cold inside the cabin during the flight.

Fordele: Crew was friendly.

Ulemper: During the flight many people (including myself) complained about the very cold temperature setting inside the cabin. Passengers who asked for a second blanket did not get any. Unfortunately, the crew never switched on the heating system in order to make the flight comfortable for most passengers.

Fordele: You have to put up with a lot but it’s a cheap way to get to Europe.

Ulemper: As has happened to us before our extra leg roo. Seats (that we paid extra money for) disappeared when we checked in and we’re replaced with separate seats in the back of the plane. Boarding is long and very disorganized. It took over an hour to get our bags.

Fordele: You have to put up with a lot,,

Ulemper: Chaos at gate. Audio jack on entertainment needs replacing, keeps cutting out. MUCH abuse of carry on size and amounts. Monitored at check in, but numerous people didnt bring carry on when getting boarding passes. No monitoring at gate. Boarding pass would not scan for a large number of people

Fordele: Crew let us know that we all would make our connections.

Ulemper: Really poor communication prior to the flight taking off. Crew did not tell us the flight was going to be delayed until after our departure time. And then gave us little guidance afterwards.

Ulemper: I have never seen a smaller seat on a plane in my life. Worst airline ever.

Fordele: Same as before

Ulemper: Same as previously stated

Fordele: The crew was very friendly, but that’s about all the was good.

Ulemper: Everything besides the crew. Overall comfort was lackluster, price was to expensive, baggage policy was abysmal.

Fordele: The price was good, the crew was friendly, and the on-line check in process was smooth.

Ulemper: Non-functional entertainment consoles..so we could not watch anything, use our reading lights, adjust the temp, or summon staff if we needed to. With a bar in the middle of my foot space, there was no space under my seat for my personal item; No food on an international flight also disappointing.

Ulemper: We had a different plane with narrow seats - ok for me but not the person beside me. Nothing but tea or coffee - all food and beverage had to be purchased. My experience. Uncomfortable and hungry.

Ulemper: Second part of flight was hours late because planewas not available. There was no food not even cookies and the coffee was undrinkable

Fordele: The flight from IAD to KEF was fine, but the flight back was not so good. I liked that they waited for those with connecting flights and the staff was nice.

Ulemper: The right half of the plane had no entertainment as the system wasn't working and the crew couldn't fix it. When I checked in I only had the option of a middle seat, so we were 3 cramped in a row, while the lady on the opposite side slept flat across her 3 seats that no one was sitting in.

Ulemper: 9 hr delay disrupted travel plans

Ulemper: Flight late, flight attendants skipped ovee

Ulemper: They made us late to our connecting flight in Seattle

Ulemper: Boarding was chaos

Fordele: They loaded from back to front

Ulemper: Comfort - seats seemed smaller than normal

Fordele: The crew was efficient, professional and friendly. Our connecting flight was late but they got everybody on board and ready efficiently.

Ulemper: Our checked luggage did not get on our flight so we arrived in Oslo without it. The free on board wifi did not work.

Fordele: The crew was efficient and professional and friendly.

Ulemper: Our checked bag did get transferred from our previous flight so we arrived in Oslo without my wife’s bag. Also the free in flight wi if did not work.

Fordele: Our flight was delayed so we didn’t have time to talk to anyone at the gate about how we received boarding passes in different rows even though we had already booked seats together. On our flight from MCO to Iceland originally we were hassled by the flight attendants who demanded to see our receipt

Ulemper: The seat assignments and the customer service from the attendants.

Ulemper: The crew barely came by, the seats were TINY and you have to pay for everything. It was really a bad experience

Fordele: It worked, the price was fine.

Ulemper: The lavatory smelled of urine, which made the flight on the last back row seats quite uncomfortable. Never experienced anything like this before.

Fordele: I bought the ticket from Iceland Air because their flights schedule dovetailed nicely with a traveling companion.

Ulemper: On the eve of my departure, I was informed that my return flight had been cancelled and rescheduled without: any offer of compensation, or, an offer of alternative flight arrangements. Pleas to address the situation were totally ignored. This, I believe, is an unconscionable way to run an airline.