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Fordele: The staff at the airport check in counter cause too many delays by asking unnecessary questions regarding visa for concerned country, where as they only need to check for onward ticket. Also, passenger at the back of my seat was causing discomfort by stretching his legs too close to my seat

Ulemper: The staff at the aiport check in counter are not very well trained regarding visa requirements for other countries. The cabin crew needs to better train passengers regarding the amount of space allowed for their seat.

Fordele: No, not really, especially the boarding crew. Where was chaos and signs of lack of planning. Gate changed towards the end and sequential boarding wasn’t done properly.

Ulemper: 1. On time performance, flight started 1.5 hours late, 2. Boarding procedure was unplanned and the gate resembled a fish market.

Ulemper: Everything.

Ulemper: Flight delay was not communicated timely

Fordele: We arrived

Ulemper: The flight was an hour late on departure pushing the international flight timeline a bit too narrow.

Ulemper: Very dismal performance.Copilot was missing in the last minute. incorrect baggage weighing scales.had to pay extra. Plane delayed by 4 hours almost missed my international connection. Very very stressful and unprofessional expression especially. Absolutely would not recommend this airline.

Fordele: 6E Prime was value for money. But food promised was not given as a part of it despite asking.

Ulemper: Worst crew. Very arrogant

Fordele: I liked the total travel time the flight took.

Ulemper: The boarding suddenly changed the gate just within minutes of the departure & informed none.

Ulemper: Flight 6E 188 to Chennai supposed to leave at 6.20 AM got cancelled by airliner. Lot of discomforts faced. Indigo should pay me penalties to me by three times the charge.

Fordele: Absolutely nothing !

Ulemper: The pilot were absolutely amateurs ! Altitude descend felt more like a nose dive ! Approach to mumbai airport was so rough and that we thought our lives were at stake !

Ulemper: 45 minutes in the checking queue. And long queue at the boarding gates. Please get your act together. All it takes is a little forethought and efficiency — not many people looking busy and doing the same thing.

Fordele: Seat is as good as a concrete slab of a park bench.

Ulemper: Late departure. No communication to passengers. Taking passengers to aircraft in a bus before it is ready and making them wait for a long time. In fact the passengers from incoming flight were disembarking when we were taken to the aircraft. Last week also it was the same story.

Ulemper: Could have been on time

Ulemper: In hurry to turn around aircraft, the tray table and aircraft was not cleaned. Boarding started and passengers were made to stand in queue even before the aricraft was cleaned, causing avoidable inconvenience.

Fordele: Crew was friendly and caring towarda a patient.

Ulemper: Delayed by 30 mints

Fordele: The cabin crew behaviour

Ulemper: Boarding experience, boarding gate staff behaviour

Fordele: Nothing

Ulemper: Checkin staff was very rude and had pathetic attitude

Delayed

Fordele: The flight was delayed & we were not informed over announcement or SMS. We were kept waiting standing in Que for 45 minutes assuring every 5 min that we will board. I am a senior citizen & diabetic. My medicine & insulin routine was upset. If I would have known earlier of the delay I would had my meal & insulin in Airport.

Ulemper: The crew, Cleanliness

Very delayed but flight ok

Fordele: Clean comfy seats Attentive and polite staff

Ulemper: Very delayed. Refreshments were offered after we had already bought them ourselves!