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Fordele: The crew was very efficient. There was a medical emergency on board, and they dealt with it very professionally and effectively.

Ulemper: The boarding process was extremely disorganized. Gate attendants boarded Mosaic and Mint passengers, and then simply stopped boarding. Passengers ended up just scanning their own tickets and began boarding in a first-come-first-served manner.

Fordele: Protocol for pilot use of restroom

Ulemper: Hard landing. Crew appeared agitated and on edge.

Fordele: Good seets

Ulemper: food

Ulemper: Flight attendants personality

Ulemper: Being on time.

Fordele: Everuthing was on time

Ulemper: The crew

Ulemper: My first flight was delayed resulting in the missing of my second flight.

Fordele: I generally love JetBlue snacks

Ulemper: Flight was freezing (like they wanted us to buy blankets from them). We sat on the runway for 1.5 hours and they wouldn’t let us go to the bathroom or give us an update on what was going on until just before we took off. The crew were generally rude and obnoxious. Awful service.

Fordele: Good leg room

Ulemper: Old plane and time for the boneyard.

Fordele: The general experience was mostly the same as usual except for the extremely long delay caused by weather (out of the airline's control).

Ulemper: JetBlue staff at ATL never once updated passengers on the delay. The overhead space filled up too quickly during boarding and I was forced to check carry-on without time to secure or gather my effects. JetBlue baggage claim staff at JFK were then purposefully misleading and evasive.

Fordele: Most of them were nice and willing to assist on the plane with nice smile and everything. There was this one lady who was being very arrogant,rude and also not nice with a bad attitude I asked for some water and ice she was being defensive about that. The other two were nice but her not at all !

Ulemper: Make sure the flights attendants do not give the people flying an hard time when they ask for something if they ask is because they need it dont make a big deal out of it plus they say that if we need anything let them know me needing some water and ice should not be an issue

Fordele: The plane was really old, possibly JetBlue's oldest still in service? Frayed around the edges, the setback TVs were really old and tiny, the trays stiff and aged.

Ulemper: The interior of the plane was not updated.

Ulemper: My moms flight was horrible, the fight was more than 3 hours delayed. And employees didn’t help her with info at all.

Ulemper: Maintain their planes, we were delayed more than 3 hours and this was such a poor way to handle it.

Ulemper: Was 2hrs behind schedule

Fordele: Crew members

Ulemper: K, my seat couldn’t recline-both ways. Tv- audio system was messed up on the way back.

Fordele: The crew was amazing but the communication could have been better with the flight.

Ulemper: The flight was very turbulent. Upon approaching NYC-JFK the aircraft was bouncing all over the place. The aircraft was given a cleared for landing however I assume the flight speed and the winds was so bad that the aircraft aborted landing at approximately 50 ft from the ground and took back off.