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Fordele: US Customs process leaving Shannon for New York (you go thru US customs in Ireland and don’t have to in New York)
Ulemper: This air line is terrible! Their planes are leased, old and uncomfortable.
Fordele: Friendly staff! Good food! Good movies and entertainment!
Fordele: Service and Food were great!
Ulemper: Seats were a bit cramped. If someone reclined, I had to put my legs to either side. That was tough for a 9 hour flight.
Flight was cancelled because of a mechanical probl
Fordele: The later flight I took Boston to Dublin was good and the rebooking in Dublin was good.
Ulemper: The rescheduling at Hartford was awful. Did not contact in advance. Sent some to Boston to catch a flight that would make our connections, but t he flight was already full.
Do not recommend
Fordele: Great selection of movies and personal entertainment system.
Ulemper: The flight attendants were extremely rude. Passengers are unimportant in the eyes of the staff. Odd rules/regulations; not allowed to have a pillow on laps or placed anywhere except behind head throughout take off and landing (next to head or on your side is unacceptable and the flight attendants will keep coming around until the pillows are removed). Also, not allowed to bring any beverages on board which I have never experienced in all my years of flying. Particularly inconvienct when the flight is seven plus hours and they serve beverages only twice throughout entire flight....
Ulemper: The plane was really warm the entire flight, even with the personal air on, and the space was really cramped.
Fordele: I was not happy. The first part of my flight was canceled and it was two days before Flight ! Then I was told take another flight with a stop in Boston and 3 hours wait I had to take a day of work $300 the flight I reserve costs $300 more got no refund believe it or not a lot of stuff has to be left till the last minute like putting my dogs in bored for the week e.c.t
Ulemper: What do you think I won't say I won't use that air line again but it is at the bottom of my list my hole trip i was worried if my flight was going to be canceled its a disgrace how they treat people
Fordele: Aer Lingus is great once you are on board.
Ulemper: Small undermanned deso at IAD. plane was late arriving at Dulles and took over 1 hr. To unload the bags which caused me to miss my connecting flight and sit in the airport for an additional 5 hrs until the next flight to my destination was available.
Fordele: Was very impressed by the crew, leg room and on-time performance.
Overall pretty good
Fordele: Overall it was a pretty good experience, the food was decent, the movie selection was pretty good. The seats were a bit cramped, but you can't expect first class legroom on an economy ticket
Fordele: Check in staff were very helpful in Shannon
Ulemper: First overseas flight that didn't offer free alcohol.
Fordele: Satisfied all round. The staff even assisted me when it appeared my hand luggage was not found at the end of the trip. Apparently someone had shifted its position and the telltale sign turned inside. Gratitude to the staff for the quick discovery.
Ulemper: I felt rather embarrassed that I was expected to present a transit visa before I COULD join another Aer Lingus plane on what I expected to be a straight flight from London to Washington. (I had the same problem on my flight to UK through Dublin when for some twenty minutes I was waiting the pleasure of the officer before he would sign my passport.) I travelled from Nigeria (but on Ethiopian Airlines), on my way to Washington with a stop at Dublin without any embarrassment or query to present a transit visa. I never expected the embarrassment since Aer Lingus originates from Ireland and anything to boost the use of the airline I expected would be put in place, not the reverse.
1st time Aer Lingus flyer
Fordele: Our flight going to Ireland and returning home was very smooth, left on time and non eventful. The crew were friendly, helpful and professional. Enjoyed the good selection of movies, music, etc. and for airline food it was good.
Fordele: The movie selection was excellent and the flight attendants have nice accents and smiles. The flight attendants should be given a bit more to work with in terms of actually keeping the customers happy with space for the human, food that tastes good, and lower prices for snacks and drinks.
Ulemper: It feels like one is on a slave ship packed in like sardines. I'm five foot four inches tall, and there was not even enough space for me! The person ahead of me was unable to push his seat back, thank goodness. Then, it costs money for any decent snack, the sour cream and onion pretzels were not doing it for me. And so expensive! I wound up paying $35 extra for food and two drinks on the seven hour flight, and then the flight attendant urged my six foot tall companion to pay extra for a seat with more legroom. And I'll be honest: getting off, when we got to the bag carousel, that was really a zoo. Three flights using same carousel at once, which was not moving. No Aer Lingus personnel around. And I thought, "Next time, I don't care if its 200 more, I'm paying for Lufthansa."
poor service and shocking prices
Fordele: Having previously flower with delta and American Airlines I was shocked to see how far behind Aer Lingus were, they offered each passenger a free soft drink which instead of being given a can or bottle was poored from a two liter bottle into a shot glass, surprisingly any alcoholic beverages came with a €6 charge and the food was nowhere near there rival air lines either. If flying again I would certainly pay the extra €50 and fly with a proper air line
Ulemper: Service and prices onboard plane
Fordele: All the staff was very lovely and helpful.
Ulemper: We had to wait over an hour for them to remove 4 pieces of luggage that had been prechecked - this prechecking option did not seem to save time, but instead wasted a lot of time.
Fordele: I thought everything was great except there was a really snotty flight attendant.
Fordele: the food and the flight attendants were very responsive . We also landed 30mins early
Fordele: the fact that we landed safely I never take for granted! My aisle seat was a good seat to have...good movie selection too!
Ulemper: The flight attendants were okay, not real friendly at all! Food was terrible; selection was terrible and taste and texture not so good!
Fordele: The food they served on the flight was delicious.
Ulemper: That I lost my luggage and it took them 6 days to get it to us. We tried calling for updates and were not able to get anything.
Ulemper: The Boeing 757 is an incredibly small and cramped aircraft for Transatlantic travel. As compared to the 747 and Airbus craft I am more used to the 757 with it's narrow body design is extremely uncomfortable for long duration flights.
The worst airline
Fordele: There was nothing to like, apart from actually arriving in NY alive!
Ulemper: Plane appeared to have been built around the same time as Noah's Ark. They obviously don't have updated weather radar as the pilot hit every bit of turbulence he could. Flight delayed an hour because they loaded the wrong baggage. The TSA set up is a farce. Flights leaving at 8am and they don't even open the doors until 6:30am! Unable to get boarding passes online! Knee smashed twice by food cart, no apologies! I could go on and on. Ireland can do better than having this airline! Never again, I have already convinced 2 people not to fly with Aer Lingus to NY.
Ulemper: No communication on flight cancellation and very difficult to work with
Ulemper: Foot room
Fordele: Good boarding and crew.
Ulemper: 2 1/2 hour delay for take off. I realize this isn't the Airlines fault but it is my feedback for future information.
Fordele: The price. Entertainment options were excellent.
Ulemper: The flight attendants tended to bump people in the aisle rows instead of asking them to mind the moving carts. The "light snack" on the way to Europe was just a snack bar and a box of orange juice, on the way back it was a slightly stale muffin with tomato and cheese. The main meals were ok, but the trays they served them on were warped slightly which made them slide wildly around on the tray table. Had to keep a finger on it all the time to not get lunch in my lap. The seating diagram when we checked in both times was completely wrong. I reserved seats in the back quarter of the plane several rows away from the toilets. When we boarded, we were directly next to and in front of the toilets. On the way there, I reserved bulkhead seats, but they turned to not be bulkhead like in the picture.
Ulemper: The connection time was too short, too many security items between connecting flights which is rather odd since I had to have been cleared before boarding my original flight.
The service on board is not good, chairs are old and not able to stay in the upright position
Convenient flight to Ireland but Are Lingus websit
Fordele: Convenience of flights to Ireland
Ulemper: Website is the worst I have seen. Ever. Not professional. And their app is called "Aer Lingus New" as opposed to the old app "Aer Lingus". Even a child with some basic IT skills would do better. Also seating policy is weird
Fordele: You can go through US Customs while still at Shannon Airport
Ulemper: Aer Lingus cancelled our original flight because the flight wasn't full. The flight attendants were unfriendly and unhelpful. The food was mediocre at best, the attendants didn't even offer something to drink with the snack. When I asked if we could get some coffee or tea the attendant said they didn't have time, but they did have time to sell wine and beer. This was once a good airline, now it's just a poor competitor to Ryanair.
Fordele: US Told proces forlader Shannon til New York (du går gennem amerikanske told i Irland og ikke behøver at i New York)
Ulemper: Denne luftledning er forfærdelig! Deres fly er lejede, gamle og ukomfortable.
Fordele: Venligt personale! God mad! God film og underholdning!
Fordele: Service og maden var fantastisk!
Ulemper: Sæderne var lidt trange. Hvis nogen lænede sig tilbage, var jeg nødt til at sætte mine ben til begge sider. Det var hårdt for en 9 timers flyvning.
Flyvningen blev aflyst på grund af en mekanisk sandsynlighed
Fordele: Det senere fly, jeg tog Boston til Dublin, var godt, og ombookingen i Dublin var god.
Ulemper: Omlægningen på Hartford var forfærdelig. Kontaktede ikke på forhånd. Sendte nogle til Boston for at tage et fly, der ville foretage vores forbindelser, men han var allerede fuld.
Ulemper: Flyet var virkelig varmt hele flyet, selv med den personlige luft på, og rummet var virkelig trangt.
Fordele: Jeg var ikke glad. Den første del af mit fly blev aflyst, og det var to dage før Afgang! Så fik jeg at vide, at jeg skulle tage et andet fly med et stop i Boston, og 3 timers ventetid, jeg var nødt til at tage en arbejdsdag $300, flyet jeg reserverer, koster $300 mere, jeg fik ingen refundering, tror, at det eller ikke en masse ting skal efterlades til den sidste minut som at sætte mine hunde i keder sig for ugen e.c.t
Ulemper: Hvad tror du, jeg ikke vil sige, at jeg ikke vil bruge den luftlinje igen, men det er nederst på min liste, min hole trip jeg var bekymret, hvis mit fly ville blive annulleret, det er en skændsel, hvordan de behandler mennesker
Fordele: Aer Lingus er fantastisk, når du er om bord.
Ulemper: Lille underbemandet deso ved IAD. Flyet ankom sent til Dulles og tog over 1 time For at aflæsse bagagen, hvilket fik mig til at gå glip af mit tilslutningsfly og sidde i lufthavnen i yderligere 5 timer, indtil den næste afgang til min destination var tilgængelig.
Fordele: Var meget imponeret af besætningen, benplads og på ydeevne.
Alt i alt ret godt
Fordele: Alt i alt var det en temmelig god oplevelse, maden var anstændig, filmudvalget var temmelig godt. Sæderne var lidt trange, men du kan ikke forvente førsteklasses legroom på en økonomibillet
Fordele: Check-in personalet var meget hjælpsomme i Shannon
Ulemper: Første oversøiske fly, der gjorde det ikke tilbyder gratis alkohol.
Aer Lingus flyer for første gang
Fordele: Vores flyrejse til Irland og hjemrejse var meget glat, efterladt til tiden og ikke begivenhedsrig. Personalet var venlige, hjælpsomme og professionelle. Nød det gode udvalg af film, musik osv., og for flyselskabets mad var det godt.
dårlig service og chokerende priser
Fordele: Efter at have blomstret med delta og American Airlines blev jeg chokeret over at se, hvor langt bag Aer Lingus var, tilbød de hver passager en gratis sodavand, som i stedet for at få en dåse eller flaske blev pofret fra en flaske på to liter til et glas, der blev skudt, overraskende nok kom alle alkoholiske drikkevarer med et €6 gebyr, og maden var heller ikke nær de rivaliserende luftlinjer. Hvis jeg flyver igen, ville jeg helt sikkert betale de ekstra €50 og flyve med en ordentlig luftlinje
Ulemper: Service og priser ombord på fly
Fordele: Alt personalet var meget dejligt og hjælpsomt.
Ulemper: Vi var nødt til at vente over en time på, at de skulle fjerne 4 stykker bagage, der var blevet forhåndskontrolleret - denne mulighed for forudgående kontrol syntes ikke at spare tid, men i stedet spildte en masse tid.
Fordele: Jeg syntes, at alt var fantastisk, bortset fra at der var en virkelig snotty flyvagten.
Fordele: For maden og et fly blive shinet var meget imødekommende. Vi har også landede 30 min. tidligt
Fordele: Det faktum, at vi landede sikkert, tager jeg aldrig for givet! Min gangplads var et godt sæde at have ... også godt filmvalg!
Ulemper: Flypersonalet var okay, ikke rigtig venlige overhovedet! Maden var forfærdelig; udvalget var forfærdeligt og smag og tekstur ikke så god!
Fordele: Den mad, de serverede på flyet, var lækker.
Ulemper: At jeg mistede min bagage, og det tog dem 6 dage at få den til os. Vi forsøgte at ringe efter opdateringer og kunne ikke få noget.
Ulemper: Boeing 757 er et utroligt lille og trangt fly til transatlantiske rejser. Sammenlignet med 747 og Airbus-fartøjet er jeg mere vant til 757 med dets smalle design, og det er ekstremt ubehageligt for lange flyrejser.
Ulemper: Ingen meddelelse om aflysning af fly og meget svært at arbejde med
Fordele: Blive shinet
Ulemper: Til fods værelse
Fordele: God boarding og besætning.
Ulemper: 2 1/2 times forsinkelse ved start. Jeg er klar over, at dette ikke er Airlines' fejl, men det er min feedback til fremtidige oplysninger.
Ulemper: Tilslutningstiden var for kort, for mange sikkerhedselementer mellem tilslutningsfly, hvilket er ret mærkeligt, da jeg skulle være blevet klareret, før jeg gik ombord på mit oprindelige fly.
Servicen om bord er ikke god, stole er gamle og ikke i stand til at blive i den opretstående position
Praktisk fly til Irland, men Er Lingus websit
Fordele: Bekvemmeligheden ved at flyve til Irland
Ulemper: Hjemmeside er det værste jeg har set. Nogensinde. Ikke professionel. Og deres app hedder "Aer Lingus New" i modsætning til den gamle app "Aer Lingus". Selv et barn med nogle grundlæggende IT-færdigheder ville gøre det bedre. Også siddepolitik er underlig
Fordele: Du kan gå gennem US Customs, mens du stadig befinder dig i Shannon Lufthavn
Ulemper: Aer Lingus aflyste vores oprindelige fly, fordi flyet ikke var fuldt. Flypersonalet var uvenlige og ikke hjælpsomme. Maden var middelmådig i bedste fald, repræsentanterne tilbød ikke engang noget at drikke med snack. Da jeg spurgte, om vi kunne få noget kaffe eller te, sagde assistenten, at de ikke havde tid, men de havde tid til at sælge vin og øl. Dette var engang et godt flyselskab, nu er det bare en dårlig konkurrent til Ryanair.