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mala atención del counter de Sky en Calama. Nos cobraron demás

Fordele: Que hicieran claras las reglas de llevar equipaje de mano, pues es un engaño y una estafa. Nuestra maleta de mano ha sido adquirida en Europa para vuelos low cost

Fordele: Bad service also i find out my pscreption sun glass is missing

Ulemper: We were late to board on an already late flight

Fordele: We were on time even early

Ulemper: They don’t even serve water and had menu items missing. also the seating is WAY too tight and uncomfortabke

Refused priority boarding by a psycho boarding attendant

Fordele: Stewards were professional

Ulemper: Gate attendant was too stupid to find my pre boarding authorization in the system. Child kicking the back of my chairman another child playing video game with sound on. No headphones

Ulemper: Late. No room. Rows 27, 28 and 29 didnt exist. Had to relocate passengers.

Good but cramped

Fordele: It was a great price. You get what you pay for.

Ulemper: The food and beverage service was an extra fee and the seats were super cramped.

Fordele: One hour late

much buy water

Fordele: Cheap flight

Ulemper: No water, changed gate last minute, had to run to new gate. Row 9 seats do no recline.

Check in

Ulemper: At check in they told us that we only had one leg of our trip, from puerto montt to Santiago, instead of all the way through to calama. I had to push to have them check that indeed we were going all the way to calama. They were convinced we weren’t and that we’d have to pay the baggage fee twice.

Bad

Fordele: Bad service overall

Late late

Ulemper: Late

Fordele: Crew very professional

They get you there

Fordele: cheap, efficient, on time.

Ulemper: Extremely tight. I'm 5.7 and 130 pds and could barely fit. Will definitely try to purchase an emergency exit for my return. That's the not upgrade possible. No business available. No free refreshment, even the water was for purchase only.

No leg room...seats should not recline

Fordele: Staff is decently friendly

Ulemper: They should not allow reclining seats with such tiny amount of leg room

Fordele: The staff were friendly and professional. Cokplimentary snack on such a short flight was appreciated

Ulemper: Crew did not tell us local time, or at least not in English, when landing. The time on my watch and phone matched what was on my itinerary for the layover. But we were actually 2 hours late! Missed my connection due to this hiccup. Pretty sure such things are WHY they always announce local time

Gross delay and uncertainty

Ulemper: They changed, until I left, the boarding gate three times. They gave me 27 at the check in counter, after a while monitors sent us to 24, then they directed us to 27 again, then to 26 and finally to gate 29. First the delay was 2 and a half hours, then three, then 4, then 7 hours. I was traveling for one meeting from one day coming back the next afternoon. With the 7 hour delay, I'd have to go directly from the airport, after a horrible night, to my board meeting. It was a no go. I declined to travel and expect a full refund

Probably the worst flight I have ever been on

Fordele: Nothing

Ulemper: Flight was delayed with no explanation or proper update. Didn’t even give you a glass of water for a flight that was over three hours long (had to pay for everything). Booked it so people were cramped together while others had entire rows to themselves (on other flights I’ve been on flight attendants recognize this and help space out people). Horrible seats in general with no space and I am a very petite female and I felt uncomfortable. Horrible temperate control. Will not fly this airline again.

Ulemper: The desk agents are rude and unhelpful. It almost as if they are mad in being there. My ticket showed I was allowed to have a bag up to 23kg however they made me pay overweight fees. The desk agent gave me the wrong gate so I missed the flight. I had to purchase a new ticket and they charged me for bauuage fees again. Worst experience ever

Awwful service

Ulemper: They look for everything in order to charge you the carry in baggage. Bad bad service. Never flighit with this airline again

No food and no drinks

Fordele: Seating

Ulemper: Was not given at least a free soft drink..

Better than I expected

Fordele: Quick boarding, On time, good pricing, safe arrival and return, complimentary 65lb check in bag

Ulemper: Worst legroom I've ever experienced, no beverage service, no entertainment

If you have long legs, you can't sit

Fordele: The crew was nice. The flight was smooth.

Ulemper: There is no room for your legs if you are taller than 5'5. It's tighter than Spirit. No announcement for flight delay, and nobody to ask what's going on.

Horrible.

Fordele: Nothing

Ulemper: Tiny seats. Old planes. Charge for coffee or soda. They pack every row possible. Ridiculous carry on policy. Worst experience ever.

Ulemper: They didn't even gave us water.

Ulemper: Plane was dirty. Crew did not collect trash, so passengers stuffed trash in the seats and was not cleaned between flights.

Fordele: Crew was nice, landing smooth

Ulemper: Very little space between seats

Cheap - but you get what you pay for.

Fordele: The price

Ulemper: Seats so close together that my boyfriend couldn't fit his legs in. Thankfully it was a short flight.

Ulemper: Crew very RUDE.Not friendly attitude. Wd NOT recommend airline.

Fordele: uncomfortable seats. Row number 9 doesn't recline and I wasn't told at the checkin. Plus, I had to do the checkin on the front desk, couldn't do online. Poor.

Fordele: travel on time!! which is a plus always

Ulemper: the seat... I am slime and even that thee seat air way to small

Fordele: The price

Ulemper: Strongly

Not great

Fordele: Inexpensive.

Ulemper: Being a budget airline I expected a lower quality than the average airline but not to this extent. Our flight left an hour late without any reason provided by the crew. Also, had items stolen out of checked bag.

No water

Fordele: They even give you water for free that is too much

The Rock Bottom Cheap Airline of South America

Fordele: The crew were nice and boarding went smoothly.

Ulemper: Cramped conditions and absolutely no refreshments without charge. Thankfully I'd booked an aisle seat. I slept through my outbound fight, so I didn't realize how rock bottom it was.

One of the worst flights

Fordele: Landing was smooth

Ulemper: Seat was cramped as it was, but then it turned out that the 9th row does not recline, while the 8th does. So we got seats in our faces, from the next row. Food is for sale, seats are worn, staff is uninterested, and again - the seat is like a torture device, and I am not a big person.

Muy mal.

Fordele: Después de varias mentiras sobre el retraso del vuelo, finalmente nos hicieron abordar a ver si convencían, aún no se sabe si al copiloto o a las autoridades del aeropuerto, de poder despegar. A la 1:00 deciden cancelar el vuelo y empezó el desorden: no sabían qué hacer! Ni procedimientos, ni protocolos. La supervisora apenada, trataba de resolver el problema de todos los pasajeros. Finalmente nos mandaron a un "pésimo" hotel hasta el siguiente día. Muy mal .....

Fordele: Besætningen, som vi havde direkte kontakt med, var rar. Bagageskrigerne er misinformeret.

Ulemper: Vi blev fjernet fra vores fly til Bariloche på grund af et problem med vores checkede tasker. Problemet var, at vi havde nogle AAA alkaline batterier i vores tasker. Vi har fået at vide, at det er i strid med internationale standarder. Det er det ikke. Vi gik glip af vores fly på grund af dette.