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Fordele: There was a gluten free option for snacks! Thanks!

Ulemper: We were delayed and there was no apology given. We missed our next flight because of the delay. Bummer.

Worst airline I’ve ever flown in

Fordele: Nothing was nice. Delayed flight for 3 hours and never told us what was wrong or why was it delayed. They first said it was about 30-45 minutes late, then an hour, later, another hour and so on. They didn’t offer anything on board, not even a cup of water. I understand they want to make profit and sell snacks and drinks, but come on, charge you for water!? Seriously?!

Ulemper: NOTHING! I rather pay $100 more in an airline that has great CUSTOMER SERVICE and that in addition for not giving me a straight answer about how delayed is my damn flight AND taking one fu****ng hour to put the luggage in the carousel for the passengers! I hope they go out of business!!!!!! I know they lost mine and my whole family!

Sold our seats while we were checking in

Fordele: Horrible service. Never again fly with them. Sold our seats while we were checking in three hours before our flight time. Then they checked in our under bags. At the end they sold me another ticket from someone else who didn't make it in time but the others traveling with me had to stay behind for 8 hours later for the next available flight.

Ulemper: Did not like that in order for me to fly I had to pay extra for a reserved seats.

Tight fit

Fordele: Good, friendly staff. Quick flight as far as in the air.

Ulemper: 3 hour delay, come on... tight fit. Everything else made it uncomfortable but it was a 98$flight so what are ya gonna do?

Horrible boarding process

Ulemper: Crowded, disorganized boarding process. The worst I have ever experienced.

Lies

Ulemper: Paid for infant in seat not in lap and we had to hold the baby as they refused to give us a seat