Find billige fly på XL Airways France

Horrible experience

Fordele: Nothing

Ulemper: Worst airline I have ever experienced. Missed a flight and they would not get us on another. We had to buy completely new tickets (from another airline). I would never fly with them again. Stay away

XL needs more mprovement

Fordele: Crew were helpful & pleasant.

Ulemper: No entertainment, sound (music) was broken at my seat, check in took over an hour, no order to the boarding so everyone rushed at the he same time.

Ulemper: I'm tall so the seats were very uncomfortable. To sit crammed like that for eight hours, can't rest my head enough to fall asleep, YOU try it. Go through the entire process yourselves from check-in to collecting your baggage, coach. I'll be thinking twice before booking another flight to Europe. After the plane landed it was half an hour in the tarmac before a gate opened. Passport control was better with automation but you still had to go through customs on a line.

You get what you pay for

Fordele: I liked that I arrived in one piece

Ulemper: This is far and away the most uncomfortable flight I can remember. The plane is old, so the seats are smaller, and there are little to no other modern amenities. The passenger in the middle-seat next to me had broad shoulders, which went over my arm rest, so I spent the whole flight leaning into the aisle and was therefore hip-checked by everyone, particularly one flight attendant who could not care less. Check-in took an hour, though I'm not sure why as there were plenty of check-in agents. Perhaps it's because there is no pre-check option available. If you can afford an extra few hundred for a regular airline, I recommend doing so.

physically violent customer service

Ulemper: We missed this flight because weather conditions on our connecting flight. We spent an entire day (10:30 am to 9pm) at the airport trying to speak to a XL representative, IMPOSSIBLE. The US number closes from 3pm Saturday to 9am est Monday. The other number charges and keeps you waiting indefinitely (and they only speak french, which we don't ). The people at the check in counter said that they know XL has terrible service but that there is nothing they can do (they don't work for XL), they said that the XL manager didn't want to see us. At one point we spot an XL manager, we asked for her name and she refused, she even hid her barge. When we took our phone to take a picture she ATTACKED US!! She even grabbed my partners hands pulling the camera down. She said she would call the police if we tried to take a picture, of course she didn't call the police. Then ignored us and left without saying anything. We have filed formal complains to the airport. We ended up buying a new ticket with a different airline.

Fordele: they get from point a to point b. they are not too expensive

Ulemper: its definitely a budget airline. they only give you one meal on the trip. also they forgot to bring any drinks on the return flight home. they are very strict about weight of your bags. also no personal TV monitors for the seats. the wifi is very slow and the app is useless. also the check in and boarding process is very slow and inefficient.