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The building, the hard wood floors, the breakfast, people were nice. There were very few people working ! there was no one at the front door when we arrived and we had to walk to the receprtion to tell them we needed someone for our luggage... they send a girl(a waitress) to pick them up!!! I felt bad for her. There was something uncomfortable about how the ground floor was designed , the location of the reception behind all these glass doors!
Excellent, helpful and friendly service. Immaculate presentation Dinner was average - not up to standard set by the rest of the hotel
Good hotel nice staff perfect location to start and finisch your trip to crete, next to harbour and airport, no noise and relaxed atmosphere nice breakfast
Perfect location in the heart of the city next to bus terminal . Friendly multilingual staff. Luxurious atmosphere.
The hotle is very well situated with near access to 25th of August St. and the Market. The view of the venetian castle and harbor from from the hotel is dreammy. The hotel itself is very designer modern inside while classic outside. The staff was very helpful and friendly. The breakfast buffet was wonderful. The salads were very good at the roof top restaurant. They arranged for timely transportation to Knossos and the airport. My only bad experience was a group of very roudy Japanese tourists which may have had too much to drink and woke me up at 12:30 a.m. on my last night here. Otherwise, this was a perfect stay.
Great service, nice room. Noisy at times as located in the proximity of the airport. Then again so is almost all of Heraklion and the windows keep out most of the noise. The step up chair provided in front of the bathtub to climb in and use as a shower is a nice touch but I prefer a separate shower without the climbing exercise.
A luxury hotel with excellent staff and fantastic food. Located near marina, port and easy walk to shops, museums etc.
Very Clean and quiet, only seconds away from beautifal beach and restaurants, nice pool and breakfast was very good for the price. Owners and staff very hospitable. Was noisy at night due to room close to the road.
Proximity to the beach, good bathroom and clean room. Breakfast was not included at the price, internet access was very bad.
this specific hotel was in a very quiet area and i enjoyed it.... more organized in everyday matters.....
The situation of the hotel is excellent, the staff is very friendly and very helpfull with the customer's demands. The room we've got was in a great condition and we had a balcony with an excellent view to the Agia Pelagia bay. I think it's a hotel of choice for every one who wishes to stay near Heraklion and have a good time. The rooms are clean and the pool of the hotel can be a lot of fun if one doesn't want to be in a crowded beach at some times during the day. Conclusion: Excellent location, excellent rates and very good staff. A must see... NO.
The hotel was well located, it was neat and clean and for our purposes it was for a transit stop so it worked well for us. Apart from that it was close to the beach and restaurants and the views were excellent. No.
The room was wide and the beach is very close.
Personnel was very friendly and helpful (Pavlos and Crystal) and made everything they could to ensure we had a pleasant and relaxing stay at the Hotel.
I stayed in the annex of Hotel Scala, which is quite new and very attractively done. The apartment was beautiful, with a terrace that overlooks street where all the pedestrians pass on the way to the nearby beach. The staff at Hotel Scala was helpful and personable, and I very much enjoyed the stay.
Close to the beach and many restaurants, friendly staff, very good value for the money. Staff did not seem to know when the public buses were scheduled to come - since there was only one per day, that was frustrating.
clean and big rooms, nice view on the beach, very close to the beach- restaurants-shops, very helpful and friendly hotel staff (especially Chrystal and Pavlos), they really did everything to make it a nice stay for us.
entrance, reception, facilities, location, very very small room and bathroom like in Ibis hotel, waitress in bar not very kind to customers, breakfast not enough big for 5 stars hotel
The fact we were upgraded for a club suite on arrivval and everything is brand new, clean, with good service. would like to reccomend anastasia on reception who was cocktails at the bar were bad
Good location, easy to find. Breakfast was a buffet with everything, excellent. Liked the balcony, busy street below to watch but some traffic noise when trying to sleep. For some reason they have 2 single beds pushed together instead of a king or queen.
Excellent facilities. Staff can be friendlier in their service and less automative. Staff should learn how to smile more and show more warmth and friendliness.
hotel staff eager small rooms
Great hotel. Excellent staff, especially wait staff. Really comfortable beds. Nice hotel which I'd recommend.
The hotel facilities were new, but the location was a bit far from the center. NO
Since the recent renovation, the quality of rooms is outstanding. Breakfasts and bar menu excellent. The standards of service and staff friendliness are exceptionally good.
Awesome stay, friendly staff, clean and upscale
The staff is very helpful, professional and quick. The hotel is brand new, nice and clean. Good Gym. Very good breakfast.
we loved everything. Pool looked and was fantastic. Whole hotel was really beautiful nad staff friendly and welcoming no - loved it all
The staff were very friendly The website said the hotel had facilities that it didnt have eg.pay tv , day spa and wellness centre , 24hour room service
Jeg synes, at vi fik en god behandling af personalet. Dejlig hotel nær lufthavn. Hyggelig gårdhave med swimmingpool.
Beliggenheden i gåafstand fra lufthavnen At man sætter wc-brættene forsvarligt fast.... Prisen ligger i den absolut høje ende i forhold til hvad vi ellers har boet for på resten af vores tur.
Beliggende i roligt kvarter. Ikke langt til down town.Elskværdigt, hjælpsomt og sødt personale. Vend Heraklion lufthavn, så flyene letter ud over havet!
New and spacious rooms overlooking the pool with nice deco 4 stars hotels with no tea or coffee making facilities in the room. No bar service in the refrigerator. Changing towels and bedsheets every 3 days. Noisy from 9.45 in the morning because of the animation program!!! You definately have to follow a family holiday program.
Not much 1) the hotel did not have a lift. 2) I booked a non-smoking room and was placed in a smoking room. 3) the hotel was full of children which made it very innapropriate for a couple looking to relax. 4) the fire alarm went off at 3:30am causing all to evacuate the hotel (false alarm). 5) the bathroom was filthy. 6) the TV remote control did not work. 7) shower was blocked. 8) breakfast menu limited
struggling to meet the star rating
We had a lovely room with a good view and were generally quite satisfied. The food was mediocre and somewhat limited in choice.
The staff was very friendly and professional. The hotel looked magnificent and like brand new. Everything was top notch, especially for its price.
Location of hotel to the airport w/o having to stay in the city. Views of the sea. Beds were in poor shape and uncomfortable. Thin sheets, no mattress pads, pillows & bedding less than average.Loud discoi music at the pool bar until 11 pm, rather annoying.
Fantastic view of sea and mountains because hotel is up on the mountain, not at sea level. Amazing, delicious buffet breakfast. Large, bright room, large balcony. Large, well-maintained attractive property. Friendly staff. 2 pools with many lounge chairs
The only thing good about this hotel was the girls at the reception. Food was terrible, sheets were not changed in 4 days. Room was very noisy. Pool small for a 4 star hotel. Tv not functioning the first 2 days. The general manager is the rudest person I have met for some time. Not worth the 4 stars - avoid at all costs!
clean & good breakfast The noise from streets make sleep difficult.
Breakfast View Cleanliness Room facilities Bathroom
I arrived late and could not get a taxi from the port. I called reception and they arranged it for me very quickly which was much appreciated. The service was excellent and the room was large and comfortable. The location is a bit loud and busy so not entirely good if you are looking for a quiet night's sleep.
access to the city view from 5th floor Value for money A two bedroom room priced as a three bedroom Room facilities Cleanliness Bathroom Lack of fridge Lack of curtains
Breakfast was great. The bathroom was horrible. The shower area is the smallest in the world!!
The restaurant food was first class
The service was pleasing and the accomodation was comfortable. Nothing we did not like.
mainly the location should improve bathroom cleaning
The 5-th floor terrasse with beautiful view (sea and city walls). The space in the room. Other reviewers have complained about the noise, but at the 3th floor window & store closed, it was no problem for me. The weakness of the global artificial lighting in the room (not comfortable to read except lying on the bed...)
The hotel was good located and it was confortable. The personnel was friendly and the room and the badroom were big enough. Little details were not improved, as the light in the badroom or the doors of the rooms. It seems to be an old hotel, renovated and definetly clean kept. The outside facade needs some improvement, but at this time, it seems that most of the houses of Heraklion need paint.