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Excellent buffet breakfast. Close to Metro. Staff very helpful when we wanted directions to Parc de Princes.
Convenient position a short walk to the metro station. Staff v.friendly and helpful. Room v.modern but still comfortable. Swimming pool great. I stay in a lot of 4/5 star hotels and normally prefer older hotels, but I would definitely give this one 10/10 No evening meals available but with a number of good bistros a short walk away this wasn't really a problem
The room was a little bit small. Was a little far from the center.
Hotel was lovely, staff were really helpful, parking availability at hotel was excellent and a really good rate, very nice surprise!
Nice to have a pool. Room was very nice, and staff accomodated our 4 person family by ugrading us to a suite at a reduced price.
English speaking staff No top bed sheet
Basically I chose the hotel only for the location, few steps from the exhibition centre....the rest is very average, food bad The welcome by the staff and the way they serve you
Parking place, sauna, swiming pool.
Friendly No tea or Coffee making facilities in the room
I hated my entire time at the hotel
Contrary to some reviews on this site, I found the personnel at reception extremely friendly and helpful. I think Oceania actually have read the reviews, and must have instructed the personnel. Some reviewers talked about poor breakfast : untrue ! I took breakfast opposite hotel the 1st day : 11 euro buys you a croissant, orange juice, coffe, and 2 slices of bread and butter. You're much better served, and very friendly, again, in the hotel for 17 euro. It is true, there is no minibar in the room, the remote of the television set did not work very well (small tv also) and no wardrobes to be found. Finally, the 220V-connection is conventionally placed (earth connector at top) but just above the desk, which does not allow any apparatus to be inserted that has a transformer firmly connected to the plug.
Vi blev godt modtaget af personalet der under hele opholdet var meget hjælpsomme og imødekommende. Nej egentlig ikke
Concierge Thierry var meget hjælpsom, når vi spurgte om noget. Aircondition larmede og kunne ikke slukkes/reguleres fra værelset
Vi havde et dejligt ophold. flot værelse og badværelse. Yderst hjælpsomt og høfligt personale. God service og flot udsigt til Eiffeltårnet
Service was excellent, and the Purple Bar was Fantastic.
The staff was extremely friendly and helpful. Refreshing to get this kind of service...
central location in room tv very bad overall: choice of channels, image, etc air con would only heat and not cool-only way to sleep was to open window
Location great, friendly helpful staff, they had flowers, champagne and cake in room on arrival, beautiful touch.
Pleasant and helpfull staff ,good atmosphere in hotel The hotel has a lovely bar however at 14 euros for a beer you won't stay long
Not bad, quite expensive, especially when you factor in that you have to pay €21 extra per day per computer (we're two people with two laptops) for internet, plus quite a bit more for taxes and breakfast and parking. Ultimately our €475 room came to about €750 per night with all the extras. Room service food is outrageously expensive - €36 for breakfast - plus tax, gratuity, room service fee, all comes to about €55 and that's if you don't tip the guys either. And, watch the bill, they have habit of charging for extra items that should be included in your breakfast set. The staff were mostly efficient but cold or indifferent and the maid's service was either dumb or lazy or both. They'd always miss things or forget to clean our room or leave the breakfast tray in the room while cleaning everything else. I guess that's room service's job, not theirs?
The level of service of the Hilton Chain and its luxury
I was pleasantly surprised that such comfortable and business-friendly property at the heart of Paris existed. Aside from the rate, I think the hotel was excellent in all aspects for a person travelling on business who has a little spare time for some leisure. As I stated, I thought the rate was a bit on the high side given it's location.
The room and comfort of the bed and friendliness of the staff could not get selection of movie channels and had no confirmation from the engineer sent to the room as to when it would be operational again.
Location and decor Rooms quite small
Location and the comfort of the suite. Clean linen, well thought interior. Charming decor Nothing other than the smell of cigarette smoke in the suite. Cigarette butts were found on the carpet on second day after housekeeping.
Breakfast buffet Internet conexion should be included in the price of the room as many hotels do
Location of Napoleon Paris is excellent. We stayed in the superior room and its size is really big. It is great value of money.
Our room spacious, very comfortable. we were close to metro - shopping - it was a great location and a great place to stay - we would stay there again!
Location is superb. Near to all fascilities and amneties Being along the main road, its somewhat noisy
Staff were very friendly and helpful. Location was amazing the view from our balcony was superb excellent stay overall would have liked if breakfast was included in the rate
In general everything was very good. The room was a very nice and a very good size for Paris. I paid €160 for the night which was very good value for a hotel of this standard in this location. My bed had a dip in the middle
The ambience, the friendly staff and the proximity to city attractions
location only need some renovation for the rooms furniture was too old
Hotellets beliggenhed. Lejligheden havde for få behagelige møbler. Morgen buffeten havde for lille et udbud.
Den helt rigtige beliggenhed og standard
Perfekt Lokalitet, Imødekommende personale. Vi havde haft en rigtig dejlig og behaglig ophold.
The hotel lets the people feeling so warm, very good staff and service Without good parking place when people arriving.
We have an excellent stay at this hotel. The staff is warm and helpful, the room is spacious and luxury. No coffee maker in the room.
I got problem with my second day booking, they could not give me approriate room for the second day. That's why I needed to transfer for another hotel. This hotel should not be a five star and it's design results in less comfort.
i like modern design of the hotel,welcome smile of the staff when we got in and out from it...ah i did like their welcome macaroon complementary coffee and tea in the room would be great and extra sanity bag in bathroom....
Location, convenience and staff were very accommodating No
location, and comfort size of hotel
Very excellent!! Nothing
rooms extreamly small, tv charge was not expecting very expensive
The hospitality is more than George V.
Lobby beautiful, great rooms, staff very helpful and accommodating, food and drinks excellent. Exquisitely updated and decorated. Excellent value for the money. Would recommend without hesitation.. .
Close to centre with bus stop close by
Comfort of beds, friendly staff, location to Eiffel Tower and Champs Elysee Not one!
Front desk staff were helpful, intelligent and professional with a great sense of humour. Room was spacious, modern yet tastefully decorated and extremely comfortable for a weary business traveller.
The staff is really nice, the facilities are modern and is very very close to all the good stuff and the Ecole Militaire Metro Station which let's you go basically anywhere. It a very good hotel and I would definitely recommend it at the right price(4 star hotel price) The hotel is good but definitely not a 5 star. This is a good 4 star hotel in my opinion. The facilities are modern but not fancy and the rooms are super small, I know, this is europe but my room in a 4 star hotel in downtown Bruges was much bigger then this one and cheaper. And my opinion is not based in just that, I'm also considering that I have stayed at other 5 star hotels(in Europe and other places) and they are definitely better. I wouldn't consider this a 5 star hotel. A very good 4 star hotel, FOR SURE, but NOT a 5 star.
The rooms are great as are the staff.
airconditioning was not very effective despite my changing the room.
Hospitality of hoel staff At 29 euros per person, breakfast is quite expensive.
Overal was good. Room service selection was limited in choices. I Bar only have French Menue and no English. No English Channel on TV only CNN. Mentioned above
Severly understaffed and any service requested takes quite a while. Rooms were not cleaned on on time, until we requested specifically to clean them in the evening. Turndown service was done on 1 day of 4. Used glasses from the minibar were not replaced for 3 days. Waited 1 hour for check-in after arriving at 4pm on a Friday. etc.
Atendimento da recepção e concierge. Housekeepers should make less noise and be more gentle when closing the room doors. They should start working after nine o´clock and attend the customers requirements more acurately. Matress is too softy and unconfotable and unable to provide a good sleeping.
The location is just fantastic - the hotel is located in 2 minutes walk from the Arc de Triomphe and Champs Elysees, with nice shops and restaurants all around! Hotel staff is nice. Breakfast was very nice with a good variety, a bit expensive though (31 euros per person, free for kids). Free internet in room (luxury room). Variety of tv channels was very poor.
The Sofitel Hotel is well located and within walking distance of the Champ Elysees and the Arc de Triomphe as well as the Charles De Gaulle Metro. This allows for good connectivitey. There are also some good inexpensive eateries nearby. We mentioned that we were coming on the Honeymoon in our notes but we were treated as if I was the Sole occupier of the room. The Honeymoon touch was missing a bit especially since we read about another review who were treated specially for theri honeymoon.
Hotel was under construction (and for quite some time apparently) so I'll spare you with the details of what that means when you are trying to catch up on some much needed sleep. Staff responded poorly to this situation that was not communicated ahead. Very dissapointing. One last thing, te hotel seems to be weel located because few hundred meters from champs Elysee but it is quite a dead area at night.
Great location, great hotel, great staff! They upgraded us to an awesome room with a spectacular view for free the attendant was very nice and helpful.
The location of the hotel The size of the room
very kind and helpful staff, fascinating buidling in a very nice district Internet did not work, television did not work, room was pretty small, hotel in need of a good overall revamp, slightly decaying and withou the services of a 4 star hotel... definitively average 3 star and overpriced
i like the staff, escpecially the girl on the morning shift, she is nice an extremely helpful. indeed, all the staffs there are very helpfual and pleasant. the room is a bit small as well as the bathroom in compare to the money i pay.
Beautiful hotel and wonderful helpful staff
Good service in Redisson chain style, everything was on the level Main feature is old style, which is not always good. Old floors, etc. But tastes differ
The staff however were courteous and helpful. I am Asian and the manager was not welcoming and in fact she argued with me. The room was really small and I do not think I got value for the money I paid for a 4-star hotel. The lobby was shabby, dark and not presentable. I will not recommend this hotel.
Very nice and helpful staff. Beautiful classic Parisian style boutique hotel. Excactly what we were looking for for a romantic long weekend in Paris. Highly recommended. The toilet was in a separate room which was extremely small.. However, this is just a minor observation.
The hotel is so charming and the staff so nice, I really enjoyed to stay their
The staff - everyone is very helpful wifi should be more accessable almost everywhere within the hotel
Very good location just few steps from Champs Elysees and metro station. prices
great location, good staff, large room, happy overall Quite expensive. The early morning noise mentioned by some reviewers is true & we experienced this on both days of our stay.
Old world style. Staff excellent. Very personal.
Hotel staff, services, Staff courtesy
They can hear the visitor and ready to help to him i could hear at 2a.m.how people made love in the room behind the wall of my room, their conversations and then how they took shower,noise from elevator
We did like the space to relax plus the comfort of the room and the good location in Paris.Our stay was short but we were impressed by all of the staff with whom we came into contact. Smoking in the courtyard asea
The bed, bedding and pillows were very comfortable. The bedroom was also very dark. Excellent wireless Internet connection. The security chain on my door was not functional (the end was broken off) and that played on my mind and gave me a very fitful sleep. The placement of the mirror on the inside of the closet door was very awkward as the door could not be fully opened as it hit against the room door.
Location of hotel is excellence, 5 minutes from Effel and metro station Trocadero. Room was normal size, not big, but comfort (it was suprior). The bed was big and comfort. There are many cafes and restaurant near the hotel. In the hotel there is wonderful garden with flowers and trees. In the room for smoking person the window was extreme small, something like bull's-eye in the airplane. Shower cabin was wrong construction, and if you have a shower all floor in bathroom is wet.
The hotel was ideally located in terms of access to significant tourist sites, eg. Eifel Tower, and in the old part of Paris.
The staff was most helpful and the room was spacious and very clean. We could also get a glimpse of the Eiffel Tower from one of the windows. Spectacular at night.
we got special rates from internet booking, otherwise normal room rate without breakfast was very high (600 euro/night)
Hotel stuffs, and concierge were very kindly. Also, room and bath was very clean. Location was nice.
Courteous, professional staff. Central location.Comfortable plush rooms. No tea/coffee making facilities or indeed mini-bar in the room which is surprising giving the standard of the hotel.
Hotel very near Chapms Eleysee, shops and restaurants. Prices in bar very very expensive. Breakfast very expensive at 28 euro each.Had breakfast outside hotel at 1/4 of the price.
Our stay at the Hotel Balzac was wonderful.Our room was very comfortable and nicely decorated, as was the rest of the hotel.The staff were very helpful and attended to our every need.Great location too!
This is a very nice hotel at a distinctive location location in Paris. The staff are so helpful, I was helped by a professional concierge team who spoke excellent English and know Paris attractions very well. The staff was polite, food was good, and the facilities are all clean and up to date.
The proximity to all the central areas of Paris and also it was very quite and a very beautiful hotel. The breakfast was very expensive and not worth the money.
Rooms too small, expected larger as per booking info
the fast service in the hotel was great , the location was excllent , the breakfast was bad no food varaities .
we enjoyed the quiet atmosphere and the lovely room.the location was outstanding and staff very helpfull our shower screen was off the rollers but it didn't cause us any grief
The hotel was beautiful, spa terrific, and the indoor/outdoor aspect of the Lobby restaurant was lovely for enjoying a spate of mild fall weather. Service is top-notch. The rooms are functionally terrific - huge for Paris standards. Bathrooms are drool-worthy marble palaces. Concierge staff knowledgeable and super helpful. Unless you are strolling the Champs for luxury boutiques one can find in any large city or having business meetings in the western arrondissements, the location isn't great. This can be easily overcome with Uber or taxis, but I would have preferred a more central location like Ritz/Crillon (both closed for renovation), or Le Meurice (I'm supporting the boycott). The design of the bedrooms errs more on the Asian side of Asia-French fusion, while I would have preferred something more distinctively Parisian, but this is a very minor gripe. If I were traveling for business, the serenity/calmness would normally be a plus.
I find that the mark of an excellent hotel is when you look back at your trip and the hotel was a main character. The Peninsula Paris exceeded my expectations. L'Oiseau Blanc is a must-see (they have a plane over-looking the Seine and the Eiffel Tower). The "Dancing Leaves" art installation in the lobby is absolutely stunning. They have a neat app for kids with fun games. Most importantly, the staff is a class act. One of the only drawbacks was the lockerroom for the gym/spa. Each of the four showers did not have body wash nor soap (they had three bottles in each stall. One wss labeled "conditioner", the other was labelled "shampoo" and the third bottle was labeled "shampoo" and/or "hand lotion"). Also the hand-held shower in one of the stalls was broken. It was disappointing. The other drawback is that the check-in is actually not at the main entrance on Avenue Kleber. After our driver unloaded our baggage a valet attendant walked out from the long sidewalk from the hotel and said to put our bags back in the car and drive around the corner, to the less-prominent side entrance on Avenue Portugais, for check-in. We decided to walk with our suitcases around the corner and commented amongst ourselves that the Peninsula could have handled it differently (i.e. since the attendant was not at his post nor was there a sign he could have offered to have someone gather our suitcases; it was awkward).
perfect location, perfect service, perfect ambiente, 100 % clean unfortunatelly there are two construction sites to the left and to the right of the building - the works start at 6am, from 9am they start drilling, all the guests complain, we stayed for 3 nights and got one for free, the buildings will not be finished before 2012
It is a very fine hotel, but ........ It was an unpleasant stay with loud construction adjacent to room 312 from 0630 am for about 11 hours/day. It was impossible to rest during the day. Euro 445 was an outrageous rate to charge for this room