Service was excellent, and the Purple Bar was Fantastic.
Location great, friendly helpful staff, they had flowers, champagne and cake in room on arrival, beautiful touch.
Not bad, quite expensive, especially when you factor in that you have to pay €21 extra per day per computer (we're two people with two laptops) for internet, plus quite a bit more for taxes and breakfast and parking. Ultimately our €475 room came to about €750 per night with all the extras. Room service food is outrageously expensive - €36 for breakfast - plus tax, gratuity, room service fee, all comes to about €55 and that's if you don't tip the guys either. And, watch the bill, they have habit of charging for extra items that should be included in your breakfast set. The staff were mostly efficient but cold or indifferent and the maid's service was either dumb or lazy or both. They'd always miss things or forget to clean our room or leave the breakfast tray in the room while cleaning everything else. I guess that's room service's job, not theirs?
The room and comfort of the bed and friendliness of the staff could not get selection of movie channels and had no confirmation from the engineer sent to the room as to when it would be operational again.
The staff was extremely friendly and helpful. Refreshing to get this kind of service...
The level of service of the Hilton Chain and its luxury
central location in room tv very bad overall: choice of channels, image, etc air con would only heat and not cool-only way to sleep was to open window
I was pleasantly surprised that such comfortable and business-friendly property at the heart of Paris existed. Aside from the rate, I think the hotel was excellent in all aspects for a person travelling on business who has a little spare time for some leisure. As I stated, I thought the rate was a bit on the high side given it's location.
Pleasant and helpfull staff ,good atmosphere in hotel The hotel has a lovely bar however at 14 euros for a beer you won't stay long
Vi blev godt modtaget af personalet der under hele opholdet var meget hjælpsomme og imødekommende. Nej egentlig ikke
Concierge Thierry var meget hjælpsom, når vi spurgte om noget. Aircondition larmede og kunne ikke slukkes/reguleres fra værelset
Vi havde et dejligt ophold. flot værelse og badværelse. Yderst hjælpsomt og høfligt personale. God service og flot udsigt til Eiffeltårnet
Excellent position very close to Eiffel Tower. General quality of hotel. Good value for price paid. Very poor experience booking in at hotel. It took over an hour and a half and being issued with four rooms before getting right room. First room was smoking room - booked NON-smoking. 2nd room allocated was occupied by someone else! Third room allocated was a double room with no bed for my son. Check in staff were friendly and apologetic but should not have let this happen and have done more to get it right and make amends. Other staff very friendly and helpful.
good restaurant. central position
Location, breakfast buffet, separate toilet for a 4 star hotel, it looked a bit outdated with little damages to walls, doors etc
Location of the hotel is very good and all the staff with whom we were involved was of extreme sympathy and they matched all our needs with an outstanding sense of professionalism. -
its very close 2 effiel tour its rooms r very very very small,the hotel is very crowded,,
No American outlets, no office or staff on site.
It is clean the staff is friendly and the food is good The room is small there is no lotion, conditioner, or snacks in the mini fridge
Location and convenience. The Lobby was quite nice. And the staff were helpful. No complimentary Internet for hotel guest. I had to brin my laptop which you don't on a holiday. Other mercure hotels around Europe offer it.
A well located hotel within easy walking distance to Eiffel Tower, local restaurants, a number of Paris museums and the river. Quiet. In-house breakfast poor.
Very helpful and attentive staff, good breakfast and location, location , location. stones throw away from the eiffel. expect better housekeeping services in the room.
Near to Eiffel Tower. It takes 5 minutes walk to Eiffel Tower. Hotel room facing Eiffel Tower.
Close proximity to everything. Being able to see the Eiffel Tower from the hotel so closely was fantastic. The front desk staff were always helpful and very friendly.
Hotellets beliggenhed. Lejligheden havde for få behagelige møbler. Morgen buffeten havde for lille et udbud.
Perfekt Lokalitet, Imødekommende personale. Vi havde haft en rigtig dejlig og behaglig ophold.
Den helt rigtige beliggenhed og standard
The staff is really nice, the facilities are modern and is very very close to all the good stuff and the Ecole Militaire Metro Station which let's you go basically anywhere. It a very good hotel and I would definitely recommend it at the right price(4 star hotel price) The hotel is good but definitely not a 5 star. This is a good 4 star hotel in my opinion. The facilities are modern but not fancy and the rooms are super small, I know, this is europe but my room in a 4 star hotel in downtown Bruges was much bigger then this one and cheaper. And my opinion is not based in just that, I'm also considering that I have stayed at other 5 star hotels(in Europe and other places) and they are definitely better. I wouldn't consider this a 5 star hotel. A very good 4 star hotel, FOR SURE, but NOT a 5 star.
Our room spacious, very comfortable. we were close to metro - shopping - it was a great location and a great place to stay - we would stay there again!
Location and decor Rooms quite small
Location is superb. Near to all fascilities and amneties Being along the main road, its somewhat noisy
location only need some renovation for the rooms furniture was too old
Breakfast buffet Internet conexion should be included in the price of the room as many hotels do
The ambience, the friendly staff and the proximity to city attractions
Location of Napoleon Paris is excellent. We stayed in the superior room and its size is really big. It is great value of money.
In general everything was very good. The room was a very nice and a very good size for Paris. I paid €160 for the night which was very good value for a hotel of this standard in this location. My bed had a dip in the middle
Location and the comfort of the suite. Clean linen, well thought interior. Charming decor Nothing other than the smell of cigarette smoke in the suite. Cigarette butts were found on the carpet on second day after housekeeping.
Staff were very friendly and helpful. Location was amazing the view from our balcony was superb excellent stay overall would have liked if breakfast was included in the rate
Hotel staff, services, Staff courtesy
Very good location just few steps from Champs Elysees and metro station. prices
great location, good staff, large room, happy overall Quite expensive. The early morning noise mentioned by some reviewers is true & we experienced this on both days of our stay.
The staff - everyone is very helpful wifi should be more accessable almost everywhere within the hotel
Old world style. Staff excellent. Very personal.
Comfort of beds, friendly staff, location to Eiffel Tower and Champs Elysee Not one!
The hospitality is more than George V.
Location, convenience and staff were very accommodating No
Very excellent!! Nothing
Lobby beautiful, great rooms, staff very helpful and accommodating, food and drinks excellent. Exquisitely updated and decorated. Excellent value for the money. Would recommend without hesitation.. .
Close to centre with bus stop close by
location, and comfort size of hotel
rooms extreamly small, tv charge was not expecting very expensive
Front desk staff were helpful, intelligent and professional with a great sense of humour. Room was spacious, modern yet tastefully decorated and extremely comfortable for a weary business traveller.
location & style
Great atmosphere, helpful staff.
The staff was most courteous and helpful. The hotel was very convenient to the heart of Paris and many of its attractions. I recommend that reservations be re-confirmed prior to travelling to avoid any confusion.
Location and attention to detail by a superb staff
We loved the central location, across from the Louvre and the Gardens of Toulerie as well as the view of the Eiffel Tower. Sightseeing, shopping and all types of dining were within walking distance. There was nothing unpleasant about this hotel.
Location, style, very friendly and professional staff at front desk and concierge Room not very spacious, no gym/spa
Hospitality of hoel staff At 29 euros per person, breakfast is quite expensive.
The location is just fantastic - the hotel is located in 2 minutes walk from the Arc de Triomphe and Champs Elysees, with nice shops and restaurants all around! Hotel staff is nice. Breakfast was very nice with a good variety, a bit expensive though (31 euros per person, free for kids). Free internet in room (luxury room). Variety of tv channels was very poor.
airconditioning was not very effective despite my changing the room.
Overal was good. Room service selection was limited in choices. I Bar only have French Menue and no English. No English Channel on TV only CNN. Mentioned above
Atendimento da recepção e concierge. Housekeepers should make less noise and be more gentle when closing the room doors. They should start working after nine o´clock and attend the customers requirements more acurately. Matress is too softy and unconfotable and unable to provide a good sleeping.
The Sofitel Hotel is well located and within walking distance of the Champ Elysees and the Arc de Triomphe as well as the Charles De Gaulle Metro. This allows for good connectivitey. There are also some good inexpensive eateries nearby. We mentioned that we were coming on the Honeymoon in our notes but we were treated as if I was the Sole occupier of the room. The Honeymoon touch was missing a bit especially since we read about another review who were treated specially for theri honeymoon.
The rooms are great as are the staff.
Severly understaffed and any service requested takes quite a while. Rooms were not cleaned on on time, until we requested specifically to clean them in the evening. Turndown service was done on 1 day of 4. Used glasses from the minibar were not replaced for 3 days. Waited 1 hour for check-in after arriving at 4pm on a Friday. etc.
English speaking staff No top bed sheet
The room was a little bit small. Was a little far from the center.
Parking place, sauna, swiming pool.
Excellent buffet breakfast. Close to Metro. Staff very helpful when we wanted directions to Parc de Princes.
Nice to have a pool. Room was very nice, and staff accomodated our 4 person family by ugrading us to a suite at a reduced price.
Convenient position a short walk to the metro station. Staff v.friendly and helpful. Room v.modern but still comfortable. Swimming pool great. I stay in a lot of 4/5 star hotels and normally prefer older hotels, but I would definitely give this one 10/10 No evening meals available but with a number of good bistros a short walk away this wasn't really a problem
Basically I chose the hotel only for the location, few steps from the exhibition centre....the rest is very average, food bad The welcome by the staff and the way they serve you
Hotel was lovely, staff were really helpful, parking availability at hotel was excellent and a really good rate, very nice surprise!
I hated my entire time at the hotel
Windows that open on a busy street, yet when closed block out all sound is what This hotel provides. Separate toilet room from shower area reflects space limitation. Tiny toilet area. Large shower with space for two. Shower pressure lower than ideal. Location good to get to metro and tram; location distant from tourist sights. When pre-paid airport transfer problem occurred, hotel arranged new transportation and refund from travel service provider. We made our flight thanks to the hotels assistance! Ice machine not working. No refrigerator in room
Friendly No tea or Coffee making facilities in the room
Contrary to some reviews on this site, I found the personnel at reception extremely friendly and helpful. I think Oceania actually have read the reviews, and must have instructed the personnel. Some reviewers talked about poor breakfast : untrue ! I took breakfast opposite hotel the 1st day : 11 euro buys you a croissant, orange juice, coffe, and 2 slices of bread and butter. You're much better served, and very friendly, again, in the hotel for 17 euro. It is true, there is no minibar in the room, the remote of the television set did not work very well (small tv also) and no wardrobes to be found. Finally, the 220V-connection is conventionally placed (earth connector at top) but just above the desk, which does not allow any apparatus to be inserted that has a transformer firmly connected to the plug.
interior design and location very small rooms and bathroom, and room service was horrible.
Absolute proximity to Champs Elysees. There was no view from the window. The room seemed dark and not quite friendly because of that.
Hotel location and staff courtesy. Breakfast is very expensive and not good value for money.
This staff was very pleasant. The elevator was very slow. My room was on the 6th floor but found taking the stairs was sometimes much quicker than waiting for the elevator.
Very nive hotel, good work of reception bad internet
the bed was comfortable the toilet was very very very bad
Loved the room. Beautifully decorated. Wonderful bathroom. Very quiet and comfortable. Fantastic location. The lights were very confusing. The hotel made arrangements with a car service to go to the airport. I thought the woman told me it would be 61 Euros and could be paid in cash or credit. It was actually 74 Euros and could only be paid in cash. This was the third airport transfer while visiting Paris and by far the most expensive.
Breakfast is very nice. Elevator was broken during our stay.
location and the personnel at the rception the room should be renovated
I like the location, staff are very nice. Internet access in the room are bad.
Poor state of the room, however very nice terrace. Not quite what it could and should be for 300€.
the balcony with eiffel tower view and 30 seconds walking to the champs-elysees 24-h roomservice
The hotel is superbly located, very comfortable, with wery friendly and helpful staff
The location is perfect as it is in the city center. Spa and indoor swimming pool as well as professional massage. Car parking services was great as it is almost impossible to park anywhere in Paris. The bed mattress was not comfortable as compared to other five stars hotels.
Convenience & closeness to hub of city sights & metro network. Price a little too steep
Everything was great. It's a beautiful hotel with a lovely decoration. Very clean, the staff is helpfull and sympathetic. Excellent location, just behind the rue St. Honore. We were really impressed and will recommend it to our friends.
My sister and I stayed at this hotel for 3 nights during November. We found the hotel to be fantastic. The design and layout perfect. Location couldnt be better if you want to wish to shop around in the big department store Galerie. The best part of the hotel was the wonderful staff. I found all of them to be superb and their english fault less!. We even forgot a mobile in the room and when we phoned the hotel to check if it was there they offered to bring it to us! This was fanstastic as we were waiting at the bus stop for the airport bus. Thats service!!!
We had a beautiful modern bath and a spacious room that comfortably accomodated my mother, daughter and myself. The front desk staff was helpful in providing directions and making reservations. We never had to wait in line at the desk. The location was superb. We had a wonderful experience here. The lounge area is a bit dark and cramped so this is a hotel that is best suited for exploring the city and returning to a comfortable room for relaxing and a great night's sleep.
Friendly staff, and very good size of room. Most facilities available. Breakfast only dining room.
Hotel was very well located, minutes walk from sights and attractions. Our room was luxuriously presented, designer style in black, grey with cherry red accent colours. Bathroom included large bath and separate shower.The ambience in reception is very welcoming, candles lit and very fragrant with attentive staff. There is a spa at the Hotel which my husband enjoyed. Our room was located at the front of the building and we were disturbed by delivery vans, refuse vans in the early hours of every morning. We would stay at the Hotel again but request a quietly located room at the back of the building.
Hotel Burgundy is very well situated in the Opera district, and was a great "home base" for seeing the sights of Paris. The hotel is quite small, but clean and good value for money.
The staff was incredibly helpful. Not only were they multilingual but they went out of their way to accommodate for our needs pointing out good restaurants and good places to tour. Given the American standards for comfort about bathroom necessities, the shower was a bit awkward and we found it took much longer to shower when compared to the typical American standards. Ultimately, the issue did not proove to be a burnden to our trip.
Hotel was under construction (and for quite some time apparently) so I'll spare you with the details of what that means when you are trying to catch up on some much needed sleep. Staff responded poorly to this situation that was not communicated ahead. Very dissapointing. One last thing, te hotel seems to be weel located because few hundred meters from champs Elysee but it is quite a dead area at night.
Great location, great hotel, great staff! They upgraded us to an awesome room with a spectacular view for free the attendant was very nice and helpful.
we enjoyed the quiet atmosphere and the lovely room.the location was outstanding and staff very helpfull our shower screen was off the rollers but it didn't cause us any grief
This is a very nice hotel at a distinctive location location in Paris. The staff are so helpful, I was helped by a professional concierge team who spoke excellent English and know Paris attractions very well. The staff was polite, food was good, and the facilities are all clean and up to date.
Courteous, professional staff. Central location.Comfortable plush rooms. No tea/coffee making facilities or indeed mini-bar in the room which is surprising giving the standard of the hotel.
the fast service in the hotel was great , the location was excllent , the breakfast was bad no food varaities .
Hotel stuffs, and concierge were very kindly. Also, room and bath was very clean. Location was nice.
Our stay at the Hotel Balzac was wonderful.Our room was very comfortable and nicely decorated, as was the rest of the hotel.The staff were very helpful and attended to our every need.Great location too!
The proximity to all the central areas of Paris and also it was very quite and a very beautiful hotel. The breakfast was very expensive and not worth the money.
Hotel very near Chapms Eleysee, shops and restaurants. Prices in bar very very expensive. Breakfast very expensive at 28 euro each.Had breakfast outside hotel at 1/4 of the price.
Rooms too small, expected larger as per booking info
Beliggenhed. Ro. Har boet det tidligere. Rummet virker slidt. En mus paa gulvet i baren ikke rar at se.
Det var et skønt hotel! Vi boede på et klassisk dobbelværelse, men det var rimelig småt, men bestemt komfortabelt, rent og godt indrettet. Personalet var meget hjælpsomme og super søde.
Great service and rooms. Well-designed.
Helpful staff. Good service. Lovely room Very expensive breakfasts. 29E for Continental and 35E for American!!
The hotel staff was very fair in giving a lot of good informations about Paris and to book restaurants and to confirm our flights, etc. ; there are just a friendly atmosfere. it wasn't possible to do a good regulation of the room air condition.
Wonderful experience and very polite staff. Definite recommendation if you want to spend a deluxe weekend in Paris. Minibar was not very complete
breakfast choice and quality not up to 4* standard. no shower curtain meant bathroom floor was constantly soaked.
We had a wonderful, six-day, Parisian experience at the Hotel de Sers, located in the elegant Champs Elysees district and very close to the metro and upscale restaurants. The staff was consistently helpful and accommodating in their efforts to obtain tickets, give restaurant recommendations, make reservations, call taxis, provide maps and directions, serve in the restaurant, etc. Upon arrival, we were allowed to check in early. This was much appreciated after many hours of overnight travel. Accolades for Fernanda at the reception desk as well as the concierge (I can not remember his name!) for providing outstanding service in a cordial, welcoming atmosphere. Our room was not spacious, however, comfortable, quiet and spotlessly clean. Would recommend taking advantage of a room rate that includes at least a continental breakfast, as the breakfasts are very costly.
Lack of identity of the hotel
The location was very good. It was definitely not a luxury hotel. Room was directly over the hotel courtyard that had been converted to a banquet facility and was extremely noisy. Fitness center had only one treadmill and one piece of equipment. Beds and pillows were not very comfortable.
Literally a minute from Champs Elysees. Complimentary breakfast; expected a little more than just breads, croissants, cup of fruit and juice.
Reseption personnel, consierge. Breakfast service appalling, tables not cleaned. Slow service.