Location is good and close to the beach. Good seaview and quiet. The shower head is not working properly and it is not adjustable. There is insufficient choice of restaurants in the hotel.
Good staff, quite and comfortable. I had to check out one day earlier due to personal reasons, but the hotel staff inssisted that i pay for the night for what ever reason. they said that this due to me booking through Booking.com???
The Hotel had a great location, next to the beach and other main shopping centres. The swimming pool was clean and the rooms where perfect ! The Superior Sea view room that we booked didn't had an elevator to get to our room. We always needed to walk up the stairs. This is the only disadvantage the we could make up.
Very good value of money, maybe best in the city! Rooms are modern and clean. Free Wifi was nice extra too. I will stay again in this hotel!
It was simply unforgettable stay with this hotel. Love to stay once more.
Location, Service, Value for Money Liked everything
A nice pool area, looked good for even small chidren,. Pool area staff rather inattentive, like, you were required to go order any drinks poolside, rather than the staff coming around occaisionaly to enquire if anything needed. We asked for a late checkout but were offered only till 1300pm as they said hotel was fully booked (hotel was not busy in the least), but when we offered to pay a little extra, the room automatically became available, I can understand charge extra when hotel very busy, but when its 1/2 empty, things like that dont encourage you to return.
Everything - it was a really lovely Hotel to stay at. I think there should be more control on saving of the Sun Beds around the Pool. Some people would reserve their bed by putting towels on them and then either go shopping or go outside the hotel for lunch but keep their towels on the beds with a book or magazine so that it looks like someone is using the bed. Very frustrating !!!!!!!!!!!!
Friendly staff and luxurious
Rooms are very clean and comfortable. Staff seem very distant and cold.
poolarea and breakfast
The room, location and sea view. No private beach - which is almost no where in Pattaya, Thailand.
Location within walking access of many araes,security helpful moved into a 01 bedroom suite safe security box was missing ,DVD player had been removed,returned to room at 1730 and room had not been cleaned i feel this was the forgotten room . Staff not friendly appart from security .
i cant say only its excellent hotel
positive points: Location, staff, comfort, all the hotel in general. Negative point: Water dificile to maintain same temperature during a shower, or very hot or very cold, but sometimes it works good
The staff at your hotel were 1st class and would love to come back and stay again. nothing i didnt like it was very good hotel
location no outside pool...balcony view was a brick wall
the studio was great and the loction is cenral, Mcdonals, buger king, and KFC is open 24 hr and just 1 min walking from the hotel. the walking street and the beach is near too
it is new hotel stil need more Experience
good location very close to the beach and the famous walking street helpfoul staff new reconstruction
the total quality doesn't meet the room rate. I meant the room rate is too high. I could stay other nicer hotels with the same rate. the swimming pool is totally not for the resort place.. Why the hotel was named as 'Resort'!?
i like the simple design, the staff and location. nothing i can see fm our room's balcony
Quiet and comfortable
Vi havde store problemer med at få en plads ved poolen, på 17 dage lykkedes det kun 2 gange, da tyske turister okkuperede pladserne mellem kl.5-6 om morgenen. Personalet var smilende og søde, men når det kom til hjælpsomhed fungerede de overhovedet ikke.
lå meget centralt og prisen var rigtig fin.Dejligt med nogle danske menuer på menukortet. der har tidligere været lidt barmiljø på hotellet...... med mange unge mennesker som hotelgæster kunne det være fedt hvis der var lidt lokkende tilbud og meget gerne lidt sjov og spas
værelset var stort set udmærket, men der er ingen forskel på superior room og standard room. Jeg har set begge værelser
Beliggenhed Elendigt airconanlæg
Absolut intet..... Gernerelt alt!!!
sødt personale. Dejligt hotel. Stille og roligt. Men er man til svimming pool er det ikke et holet man skal vælge Større svimming pool i solen
rengørning var for dårlig skiftning af sengetøj skedte kun 2 gange under 3 ugers ophold under badning bliver vandet pludsligt kolt personalet i reciptionen burde kunne snakke noget bedre engelsk sørge for at der bliver bedre styr på det varme vand
the spa and massage. its not so safe.
I think A-One Pattaya Beach is the nice hotel. it has a great location near the beach and shopping center. the room is very well-organized and awesome except from the floor which is not clean and the hotel itself is a little I would say the traffic around the hotel is quite bad.
excellent staff, very approachable & helpful with all requirements, location to beach & outdoor activities a few minutes walk, rooms clean & comfortable, will be going back to same hotel next year, went mid september & cost was very good like a 5 star hotel
God beliggenhed mit i Soi 7, hvor der sammen med Soi 8 gaden er gang i den. Betal lidt ekstra for at få havudsigt, så får man værelse på de øverste etager, hvor der er mindre støj om natten. Øverste 2 etager med havudsigt er de bedste. Poolområdet er ok, lukket og roligt. Morgenmaden ok. Personalet meget flinke og hjælpsomme.
I like the location of the hotel as its very close to the beach and almost the activities there.
Excellent service and facilities The pool can do with a surfcace clean a little more regular.
Very clean... Parking lots are too far from the hotel building...
The location was close enough to downtown Pattaya to be able to get to the "action" within a few minutes but not too close... Concierge service for organising excursions worked well. Did not like the style of the hotel. Very simple and basic rooms which were not very big at all. Overall price of the weeks stay was high when compared to other hotels within Thailand and even Pattaya but the quality of the hotel was significantly lower than would be expected at this price. Think that this hotel sells itself with the "Hard Rock" branding as otherwise there's nothing which would make it stand out from the 3-star crowd. Apart from the prices this hotel is far away from the 4-star hotel which it advertises to be.
pool activities , easy goning with childrens and whole family , close to major mall in pattaya, on beach directly. simplly very nice , been there yearly since 4 years . lot of taxi drivers quing out side the hotel on both enterances, try to catch the hotel residents , fooling them , still i belive the hotel securieties staff can much about this . beside the nice sea view at rock cafe not there any more cos of these taxis blocking the view,
i liked the sea view and the swimming pool i even extened to 5 days and got the same rate
The view was very nice, every thing was very clean, pool was clean and nice, staff were very nice and helpfull and well situated for shopping. The price was a bit expensive compare to the 5 star hotels that I have been in other places.
Food. Honest staff. A lost wristwatch was given back to me
The swimmingpools and view. They charge more than 500 baht for using WIFI !!! The hotel is getting old, and it shows. Especialy in the bathrooms.
Exceptionaly hospitable & friendly atmosphere with all homely facilities.
It was a big hotel, not crowded. The pool was clean, wifi was good. Shopping centers are nearby. The only drawback is that I had to walk from the hotel to go to the main road. They should have a shuttle service which could take us and bring us back to and from hotel to the main road.
Very friendly staff from your first moment of arrival at the taxi drop off,reception and taken to your room.All the people concerned made you feel as if they had known you for a long time and were friends who took a personal interest in you.Noting was to much trouble,excellent staff and facility.
First impressions were on arrival and a lovely hotel lobby . Thereafter my experience didnt match expectations. We stayed Club rooms and had access to club lounge . Standard and level of comfort was not what you might expect for a hotel of this standard.Club lounge in need of upgrade .
An excellent and luxury hotel surrounded by the sea and beautiful garden. I enjoyed the sunbathing and fitness at the hotel with excellent service by the staff. I will certainly come again. I was surprised that my creditcard used for the reservation was immediately used upong my checking-in to settle my bill without advance warning and without me putting my signature. The more surprising as in my subsequent stay at the Dusit Thani in Bangkok the payment by credit card took place only during checking out, which certainly has my preference.
From the moment we arrived - it was just perfect - stayed in clubroom which was AMAZING - fabulous staff who made one feel so special ! It has spoiled us for anything else - THANKYOU indeed ! Could not fault anthing !
Great area, wonderfull place to relax.
The location is the biggest advantage of this hotel
Det var fremragende, ualmindelig god service.
Vi kan kun sige alt var godt,personale fantastiske,rengøring i top,faceliteter i top,vi har kun rosende ord Med de store vinduer og med den udsigt,ville det nok være dejligt at nyde det af rene vinduer,så altså en ekstra eller 2 pusninger ville være godt
Friendly personnel, good place Pool not so big than look in the picture. Walls like paper, everything was heard from other room and corridor
i like the location rooms are small and room service is bad
I think that the location is quite good because it was near to the mall and the beach.
Clean, friendly hotel. Close enough to be near the centre of the action, but far enough away to be quiet.
the coffee and cake bar, the food was very good i didn't find it particularly friendly, and they put a service charge on everything . . even if you sit at the bar
Location, comfort and staff. Newer block tends to be a little noisier than the old block. Nothing too bad though.
It has a good location just opposite the beach Yes, the room was not ready at the check in time. I waited for atleast more than 45 minutes after 2.00pm on check in day and finally i went to the room to help out the room making staff. The receptionists specially Ms Knakakhan was very rude and uncourteous, my room was also changed from New Wing to old wing, and the staff at the reception was competely lacking manners and hopitality.
Location, close to the beach, shopping & good eating places.Staff friendly & helpful Our room was very noisy, could hear every noise in the corridoor including other guests & the lift. Also thought the pool closing at 5pm is too early.
The location of the hotel The house keeping staff could be a little more friendly and polite
Great breakfast with excellent coffee, Seafood buffet for our dinner was super. Very nice sea view from the balcony. Lots of shops within walking distance. Very convenient. We pretty much enjoyed our stay even just for 1 night. We had been upgraded to a deluxe room, which we greatly appreciated it. Thanks a lot for making our wedding anniversary so perfect. Quite small bathroom. The reservation person put my last name on the reservation form so the receptionist could not find my reservation in the first place. She called the reservation department, waited for a while and finally found my reservation. Then another receptionist or maybe someone from reservation department came along and complained her about this matter in front of us. For us, that was not proper behaviour. We just thought that she should have done that in the back office, not in front of the guest.
The hotel is by the beach road, which make things easy for us to go from one point to another. The room is big and sutable for a couple. the breakfast is ok, staff are good and very helpful, but they are always run out of food. The staff in the reception never smile at you and don't care that you are waiting for them to serve you even there is no one in front of you. Requested a non smoking room, but the room was smelly and I asked them to do something about it which they did but the smell came back again in a few hours.
Like the location, cleanliness, and breakfast. I have stayed at this hotel annually for the last 5 years. This time when I checked out I was curtly advised I owed them a Baht 200 cleaning fee for wiping some spilled coffee with a hand towel. I was shocked and taken aback and told them I was an old customer but they insisted on charging this. I find this quite ridiculous and told them I would never return unless I got a refund and apology.
A nice hotel with very beautifully designed rooms. Friendly English speaking staff - very helpful. Good location. The only drawback is the lack of a hotel restaurant for at least breakfast. Breakfast vouchers are given for a restaurant close by, but the ambience and offer not so good as expected.
Staff are friendly , despite some handicap were eveident to certain staff when it come to communication , only for a few ...I liked the hotel , staff and the stay.. did not get enough time to explore most of the facilities offered ..I notice that according to my Ambassador statement the stay were unqualified for points.. I would like to know< why ..? ..Except for aconfusion when I went to the restaurant for breakfast on 9th ,when some one rushed to me and advised that I have to pay fr breakfast etc,not well explained either.. my booking with the hotel presumably confusing and I was held at the entrance quite a while and I was about to walk back , then they found out some thing like a special rate has been offered to me etc.NOT Entirely the staff mistake a s they weere following the PROCEDURES...i think they should have checked my records when I expalined abt my arrangement with the check in staf before stoping me at the gate and not even offering a place to sit.. any way these things may happen..although it is not common to me..
The hotel is new, clean, the service is good. It completely matched my expectations. It's a bit too business compared to relaxed atmosphere of Pattaya. The cost of Internet access in rooms is too high.
Everything was perfect. None
The pool area is very good and the hotel rooms are very new and well design. No Problems
The staff was friendly and very accommodating. The atmosphere was perfect for the reasons I made my trip. Some items in the room were worn out or broken.
Free wifi. Location was great, less than one minute walk from, the beach. You can easily take a Baht bus to walking street or walk there yourself. Nice and quiet street (soi 1). Good pool, nice facilities. Clean bathrooms, well maintained, everything works. We were easy going and understanding, as well as well traveled, so literally there are no complaints at all.
Good location , clean , nice pool No tea or coffee unlike previous visit. They brought cups of water , then kettle with no cups ?? Apart from that ok.
Excellent value for money. We were happy with our rooms and the service - impressed with all aspects. Staff were helpful and friendly. Not really
Nice pool , location and quiet.
mercure hotel is very good location and so kind step. if i going to pattaya i want stay again. no
location - cleanliness - should be rate 4* nothing
helpful,easy going staff,great room with a view over pool & in a great location! Probably the most comfortable room that i have stayed in & would definately stay again.
Hotel was excellent, but we had to change rooms after two nights of very little sleep. The air conditioning was really noisy as the unit is on the terrace. We asked to change rooms which was done without fuss very efficiently with the offer of free breakfast for the rest of our stay. The next room was much quieter. Breakfast time they are rubbish at cooking eggs
I like the hotel's price, room is clean. This hotel was too noise! DISCO music is playing all night, it made me no sleep!!! also, I was made mistake I booked the hotel on 25th and paid, then 28th I goto there they changed me full price again, it's not fair and not friendly!