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On arrival at the Hotel they tried to charge us 400 euros more then our agreed reservation. This took over an hour to settle. The room where dated and facitities lacking, tv didn't work, Toilet broke every day, toileteries poor, towels and bed linen shabby, damp in the room paint peeling from walls, twice no towels left for use at the pool, no opportunity for children to eat early, lunch stopped at 2pm dinner served at 7pm, very hungry children! Pool attendants rude and dismissive of the children.
The beach was the only decent part of this so-called resort. The staff was horrific. We asked to be taken to a restaurant/bar in Bodrum and ended up being taken to a random town where it was clear the hotel staff was coordinating with unsavory restaurant owners to bring business. They pretend they are 5 star but I would give it not even one star, the staff was rude, unaccommodating and spoke NO English. They should not be ranked as a 5 star hotel. This experience makes me question Kayak's business policy as it relates to hotel ratings. I feel completely scammed.
the hotel is very nice, everything looks new, a lot of facilities - indoor and outdoor pool, great spa center, fitness center, hair dresser, spacious accommodation .... altogether great value for money some of the staff was unprofessional (around the pool, on the reception) - they didn't seem to eager to work or did not speak english, except for the client relations, the beach could have been more clean
nice staff, great accomodation, delicious food, wonderful bars and entertainment they charged me the whole amount of stay on when I checked in. usually hotels hold the amount but not charging the credit card.when we decided to shorten our stay, the hotel management refused at the beginning, then agreed with a condition which charging us one night as no show penalty!!!the matter was solved with booking.com by requesting them to change the dparture date, and finally we got the balance of our payment in cash.
The whole experience made it feel like a special relaxing holiday.The quality of the hotel,food,staff,and facilities were first class.
location - resturants- see views- foods -spa- 3 fioors apartments.shoud have elevators-Service between lobby & rooms is very fair -service between hotel &city is very fair-management in lobby has some difficulties for example you should call more than 10 times to sent somebody to bring your luggage from room to lobby
The beach .....sea view from my room....accomodation. I was a little bit disapointed about the level of other guests in hotel... but for this price this is usual
Nothing !!!!! i complained about the hotel to you with another email - Hotel is not 5 star . its registered 4 star and its not even worth that
It has good location and view The standard of rooms and service is not for 5 star resort/hotel .it is only for max.3 Stars there is no internet in rooms no tissues in rooms no facility for hot drinks in rooms a/c is not properly working no proper equiment to shift the bags as they damaged the rollers of bags in addtion to the handle of the bag as they were pulling the bags directly on rough road in stad of using hand carrage for transporting the luggage not enough staff to service the hot meals as you have to stay in long que as there one and only one man to serve the resturant is very hot as there is no a/c working and it is the same for lobby no service of transport from the hotel to airportand the opposite no daily shuttle bus from hotel to down town
they have good cuisine and are mostly friendly
Very clean and neat hotel. The service was great. Gokce was the personal professional assistant that helped us during the check in process she was very articulate and professional. She was one of the few people that spoke great English and communicated really well. We really appreciated Gokce being cordial and attentive with her service.
Det var et rigtig hyggeligt og velindrettet hotel/udenomsareal (med bar, restauranter, pools osv). Jeg kunne godt lide "parkmiljøet" og det var en rigtig fin spisesal også, med forskellig mad i buffeten fra dag til dag. Jeg synes det var rigtig øv, at vandet i svømmebassinerne ikke var opvarmet..!
the excellent breakfast, the clean swimmingpool, the beautifull vieuw the friendliness of the staff from time to time there was an ugly smell in the room
The room had a spectacular view over the Bodrum bay. Fruit and fresh water bottles were awaiting us in the modern and comfortable rooms and the balcony was so large you could have had a bbq with friends. absolutely fantastic. If any complaint (hard to find!) then the pillows on the chairs on both balcony as pool terrace were wet and not a pleasure to sit on. Removing them solved the problem at once. :)
This hotel offered everything we were looking for in Bodrum. Fantastic view over the bay and the town. Close to the centre and beaches. The room was good size and comfortable + large balcony. Nice pool area and extensive breakfast bufet. We would stay here again at our next visit.
Friendly, helpful staff. Nice pool, surrounded by trees with great view of sea and castle. Bathrooms were basic and small.
My wife and I were tierd when we arrived and spent a week by the pool in the sun and air or in the water. The view over Bogrum is lovely. We relaxed anf had a good week..
View, services and comfort I liked everything
beautiful view of the bay from our balcony
Fantastic views of the harbours. Short walk to shops and restaurants. Lovely rooms. Very clean. Good breakfast.
The hotel is in a fabulous hillside location yet within easy blocks of the beach and the downtown shopping area. It is an uphill climb to return but only steep at the very end. Nothing too daunting, and well worth the balcony view of the entire harbor. The grounds are beautifully blooming and well maintained. We traveled by car, but there is a taxi stand right outside the hotel. Lots of breakfast variety (OJ and omeletes extra) and the view from the poolside dining area is incredible. Great value for the price.
This was at least one of the most charming hotels I've ever stayed in, and I've traveled my entire life. I personally don't go for the silly extras, but I do look for quiet, romantic, lovely, with amazing views and privacy and charm. I loved every little thing, but there are small idiosyncractic things that were not perfect, but I feel one expects that in return for the tastefulness and beauty, and I also don't care. not really. I suppose I could recommend to go off season, since I wouldn't have liked it if the hotel was fully booked.
The location and the view (after we paid a full extra night rate to get the sea view room) were very good. The food is very poor, chicken and cheap fish and no variety. The restaurant layout is not compatible with the number of guests and much less with bad weather conditions. This hotel would be a good 3 stars, not even close to a 5 stars quality.
Staff very friendly,great value
Pool and spa facilities are excellent.
Very helpful and willing staff and the hotel was very clean and very up-market for the price. Rooms were a little small and no fridge.
Very nice room, great shower, comfortable bed, amazing breakfast, excellent pool, friendly and helpful staff. The Wifi signal in room was weak, relatively long walk to harbor and other attractions (although still walkable)
I was very impressed and pleased with the level of service, anything we asked for was immediately accommodated, the staff was lovely! I would definitely stay here again and would recommend this hotel to anyone staying in Bodrum. It was also very convenient due to the fact that there is a mall within walking distance called Oasis.
Beautiful hotel, nice grounds, loved the room decorations. Cleanliness was exceptional. Pool area is lovely, bed is very comfortable. Wifi was unreliable.
Thank You Bodrium Boutique for to give us the thrill of our lifetime... The Hotel is well decorated, very clean. The buffet breakfast is delicious. The Staff especially Front Desk staff was great, well educated and realy helpfull. They organised everything during our stay. Thank You again and hope to see You for the next time...
The hotel is very comfortable and relaxing. The swimming pool is fantastic and the breakfast is very good and various. It's good the possibility to have something to eat at every time and in every place during the day. A very good quality/price solution. The reception's staff is not very kind and it is quite difficult to get information about Spa of the hotel, beaches, etc.
Fantastic staff, real value for money, quiet and peaceful, highly recommend it
The hotel staff is very nice and accommodating. The rooms are attention to detail are beautiful and the location is just off the main downtown area - perfect retreat.
There is a fantastic swimming pool and there is a great sauna. Breakast is also great especially sitting alongside the pool. The bed is huge and very comfortable. The hotel is not located that close to a beach but can be easily reached by a taxi. The bathrooms are quie small and have no bath tubs. This makes it difficult for bathing very young children.
Everything!! Nothing!!!! If I must comment it was on departure and paying the final bill, it was a mix up and still sorting back in England now. Wish they would of had our bill ready as they knew when we would be departing. It could of been sorted there and then, instead of telephoning us in the taxi on our way to the airport.