it was the perfect hotel for our Honeymoon.we loved the staff especially Sudar and Ady!! Wonderful Restaurant at the beach side "Shore"
Brilliant location, right on the beach. Food was good and relatively inexpensive in comparison to the room rates.
I liked the beach, and the design of the hotel Choice of restaurants and food limited, and the fact that breakfast was included with the room at the booking.com price.
Non-working room phone, ants in room, cockroaches in breakfast buffet area, no alcohol in in-room mini bar, leaky bathroom faucet, ineffective A/C, lack of organization and coordination amongst staff and departments, management attempts to backtrack on promises. Three star hotel at very best.
It's a beautiful place! Great views and great swimming pools. Very romantic! 1. The seawater along the beach is actually quite dirty. After a few minutes in the sea, I couldn't stand it anymore and had to go back to the swimming pools which were very clean and comfortable, but hey we are at the beach and isn't it shame that you can't swim in it? 2. The internet service is not good. You need to pay a lot to have internet in your room. You can have wi-fi in the lobby area but it's really really slow and they cut it off at around 9pm, so not convenient at all. 3. The slippers are too fragile. My husband's and my slippers were both broken during the first day.
Great place for vacation with breath taking views, ocean, etc.. Food & drinks are very expensive in the hotel. Only one restaurant open during the day. NO other activities (like shows for kids, evening music, etc..) in the hotel other than swimming pool.
My son was married at the hotel and I was most impressed with the service of the staff, their politeness and the facilities. I was most impressed with the young woman that checked me in for breakfast most mornings. As with all the staff she was polite and cheerfull. the remoteness from the action spots like kuta and legion but this could also be a good thing. Maybe a shuttle service to these places would be a good thing
The pool and the thematic dinners The ladies at the front desk (reception) were not very helpful and had trouble understanding english. They didn't seem very aware of their duties and responsabilities. On the other hand, during check out, the staff was very high standard
It was the perfect exclusive abode to continue our honeymoon experience. We honestly had a wonderful stay. The only thing we could fault is the limited breakfast but that was very minor in the scheme of things.
excellent, has good location on cliff
Transportation from hotel to the beach was not flexible, was raining and must wait until beach car came? Since it takes only 2 minutes from the hotel, due to the weather, the car should be flexible to pick up guest anytime when needed.
Friendly service Found the persistant calls to my room to pick up my room service tray a bit invasive.
Luxurious, spacious rooms. Money well spent. Housekeeping was not always up to their standard.....
The location of the hotel. The stuff is not that all helpful. I waited for over two hours for check-in and from their response, it seems it was pretty normal to them which is a bit hard to accept.
The rooms were very modern and roomy. AC worked very well. Food was average and pricey. Breakfast buffet was comparable to 2 star hotel in Vegas. Private beach was small, nothing to do except soak in the ocean and get a tan.
pas grand chose, pas de plage, pas d'attention pour les hommes d'affaires la facturation qui n'a pas tenu compte que j'ai du abreger mo sejour ....vous avez facturé 3 nuits d eplus...(avec une balance positive de 3.000000 roupies?)Pas de signal wi fi dans les chambres et en plus vous faites payer 10 dolars:jour! lamentable, Vous ne respectez pas les engaements pris avec l'ASIC (congres cafe) quant aux prix des chambrs...incorrects! je pense d'ailleurs aviser le guide du routard de vos pratiques de prix , de facturation,.... sans reponse à ma plainte
We've got an upgrade to better room for free. Studio room was really big. Big choice for breakfast buffet. Very bad smell from the air con. It couldn't happen in new 4 star hotel. Beach chair selection can be not enough during high season.
All Staff is very good of service mind. I am so impressive with all of them.
The hotel upgrade into an apartment. It was amazing
Typical hotel from worldwide hotel network: rooms, food, service are standardized. In general price/quality is good, but you will not find there any special Balineese features. For our purposes (last night before departure after a 2-week trip through Bali by rented car) it was a good option, but I will not advise to stay there if this the only hotel on Bali in your journey - you can loose a lot of local specifics.
We liked the ambience, the room, the staff & cleanliness. it was a marvellous experience.
Actually nothing...... This hotel is not entitled to be 4 star hotel. Extremely expensive compared to the quality you get. Very old facilities, although they say renovated 2009, I stayed at the executive junior suite. The beach at the hotel is nothing. Drinks are terrible and expensive. Dinner was expensive and the worst I had in Bali, by far. Strongly suggest not to go......The cost would be good for 50 $/day maybe.
the staff on the whole were very friendly although sometimes service was a bit lacking -although this was mainly in the pool bar area. yes lots-the hotel is in need of major renovations-it is very untidy and needs improvements in every area!!! definetly not enough sunbeds in either the pool area or on the beach-guests were having to reserve beds at a very early hour and indeed I suspect some people were doing this the night before!!!!
staff is friendly beach is average and sometimes very loud due to jetskis, motorboats etc. food choice and quality is rather poor
everything even the location I prefer it for couples to live the real romantic nothing
The pool Renovations, the hallway smelt of solvent and people were working in nearby rooms 12 hours a day
Nice Hotel, good pool, the rooms are big and very clean, staff is friendly beach is not so good, not suited for swimming, food at italien restaurant was not so good
massages, beach, pool
Very well priced and good location. Room was spacious and the balcony was great. Room service was average.
breakfast buffet was good.
I've heard a lot of positive review about Westin Nusa Dua, and now I know why. From the time you walked in, the staff will make you feel that you are the special guest. They were warm and hospitable. The idea of making the kids also a special guest made this hotel my prime destination for family vacation. The hotel it self was superb: the grand lobby, main pool, the beach, kids pool, kids club, sun loungers and cocoon everywhere, sport facilities etc. The room was good. It has a modern and destinctive design, although the balcony was too small. The buffet breakfast was great. Lots of varied food. The were two downsides I would say for this hotel ie.the depth of the pool. I mean, who wants the pool with more than two meters deep for leisure purpose? The other one was the kids activity program at the kids club. They set different activity in the different day. We were there on Saturday, but my son couldn't get the rock climbing and fishing activity because they were on the other day. Saw...
Good hotel. Royal Beach club is a good offer, but subject to ''hard sell'' from reception desk. Rooms are OK, not that big. Note: no Kingsize bed room with bath (shower only!).Excellent service. Food is good.
staff were great and very helpful. great pools and spa. the place has a nice bali feel about it. a nice breakfast each morning. not to big and busy. the hotel is in need of a bit of money spent on maintenance, both lifts were not working. timber handrails to the pools were rotting and unstable. tiles in the pool were loose.
Amazing, small- sized hotel with excellent architecture. Really ergonomic areas and several choises in terms of rooming. Excellent service and relaxing atmosphere.
A small hotel away from the huge informal 5 star ones. The staff are pleasant, the pool area is lovely, the spa is great and not expensive. The private beach is fantastic but about 20 minutes walk from the hotel. Excellent restaurants and local shops are very close. The shuttle bus to the beach only runs every 2 hours - hourly would be better.
The hotel is very quiet. The interiors are very nice and relax. Good spa, but expensive. Helpful staff. The beach club doesn't good enough - there are no wc rooms, sometimes showers don't work. And the main problem is the clearness of the beach: 1) there is municipal beach nearby and it's not cleaned at all; as the result all garbage sooner or later swims to the hotel beach 2) the beach staff don't take the garbage in time and it's swimming in the sea. But if it was not windy the day before the beach is very nice.
We spent the last two days of our stay in Bali in this hotel. Rooms were very nice. Clean and big. Service was nice. We liked everything. The hotel is not just close to the beach but it has a private beach were you are transported by a shuttle bus (about five minutes route). We rented a motorbike nearby that we used it to go to the beach and visit other places.
The rooms are quite big, and in fairly good order as opposed to other hotels that have not been maintaned or left to run down through out the island. The staff are quite friendly and tend to rememebr your name and are more than willing to help with an enquiry you may have. The buffet breakfast was again better than other hotels i have stayed at in Bali. However i still find it very American with a poor selection of breakfast cereals. However the fresh fruit and pastries and eggs cooked to order on the spot are great. If you want a good coffee you'll have trouble finding this in Balil in general. If you want to avoid the hustle and bustle then the Grand is a great option. It's only a 3 minute walk down to the shops or restaurants. Our stay was extremely pleasant except for on departure where there was a miscommunication between the reservations manager, ourselvses and booking.com. Booking.com informed us that they had matched an alternate websites price (we found one for $11Us a night cheaper elsewhere). Upon check out the hotel had not been informed and a small argument/re-negotiation of our price ensued. After a 30 minute wait the Grand staff were slightly reluctant but pleasant enough to match the quoted price. There is no gym, and the hotel doesn't connect to a beach, however its only a 4 minute motorbike ride away or 25 minutes to padang padang. Overall i would happily stay here again.
Though beach was far from hotel, we didn't need to go cuz internal environment was perfect! We got upgraded room(Pool villa), was not good for us, company collegues but I think honeymooner will love that. Nice service, nice weather, nice price, nice room. Considering of everything, it was perfect Beach was pretty far (10min by taxi) and no shower in the beach.
I enjoyed the serenity of The Grand, it was very balinese, retained much of the baliness gardens,and furtniture. The pool area was good. Not a large hotel which I liked. Breakfast was also good. Staff were very friendly. Even though the Hotel was a short drive away from the Beach Club, and the shuttle is meant to run every two hours, they were quite flexible. Beach Club was very relaxing, good hay umbrellas, very friendly massage ladys, Nonna very strong. The Bed wasnt the best, you could feel the springs. The beach was a little rubbishy, but there were constantly people there cleaning it. Apart from that couldnt complain about anything else.
very out dated a bit disappointing
Excellent the staff are very friendly, helpful eventually the staff became like family. Excellent food & facalities. Good transport around the hotel.Taxis just outside. Free transport to private beach & Kuta. Very clean, fresh linen every day.
We thought it was a great location, the prices for drinks & dinners were too expensive compared to outside restaurants. Happy hour was not what was expected, not really discounted, our shower was not cleaned the whole time we were there, which was dissapointing. Activities were not advertised clearly within the hotel to express your options as to what was available to you.
none, the staff was rude. They didnot honer my reservation. I was given what was there which was very low class very dirty. The towles were black from so many uses. incsects were every where. I had to put my shose on top shelve to make sure nothing gets in it. I had to leave
The location, the beach, the room, the environment... No jacuzzi in the suite.
Bali feel and the view of the ocean. Food at dinner could be better.
Dogs on the beach :) The hotel was nic but a little bit old. The bars and restaurants were closed before the set time. The staff was not alweys polite.
Aston Bali is a reasonable hotel on a now rather overpriced island. The standards of accommodation have really gone up over the last 10 years, but then, so has the price. Keep your expectations low and you will be content. The pool is quite large and seems to be clean. There always seemed to be a sufficient number of deckchairs available. Breakfast was quite good albeit monotonous after a few days. There is a gym but we did not use it. The rooms are quite large and all seem to have balconies. Air conditioning worked well and the televisions are decent sized LCD. Rooms came with mosquito repellent bats but we did not find these particularly effective as we were still eaten to death on two occasions. Wear bug spray to bed! Aston has a dubious process for processing credit card statements. Upon arrival we were asked to write our credit card details on a piece of paper. A scan of the card was also taken. Unfortunately, Aston seem to have some less than trustworthy staff as by the end of our stay, our credit card had been canceled by the bank due to the appearance of $900 in online gambling charges. The card had not been used except for this hotel booking so it is safe to say the details were taken from the hotel and used fraudulently. Recording the card insecurely is unprofessional and the hotel should improve this process. Losing a card while traveling can completely ruin a perfectly good holiday! Additionally, bathrooms could be kept cleaner.
The rooms were very spacious and very comfortable beds.My Spa treatment was very good and very reasonable. The a la carte restuarant was very disappointing. We did not return after the first meal there. The hot water was only tepid all of the time. We noticed maintenance works going on but parts of the hotel did appear to be tired looking.
I stay alone in a seaview room, but in reality many palm leaves hide the sea. It is a spacious room with LCD TV and a good shower plus whirpool. This is quite expensive rate for such kind of room
The staff were very friendly and the whole experience was relaxing and a great pamper! Some of the guests should learn how to be civil to the staff. The French were particularaly rude.
Big, ok hotell. Friendly staff, clean area and beach. Expensive and not so good spa. Hard bed.
The hotel is in need of a slight upgrade but it is big, clean and safe. It was a fair walk to our room from the reception area, but the grounds are really big and well maintained. The pool is also big and great if you have kids with you. If you want to sight-see, renting a car is really cheap, I think that we paid $* U.S so the parking facilities is a bonus. \n \nIt is only a few minutes from the airport, but cabs are so very cheap that it does not make too much diffference where you stay in the area. All-in-all, a reasonably good hotel.
Good, convenient position behind the Four Seasons, close to the beach. Staff were nice. Nice spa facilities. Received a villa upgrade from 3 bed to 4 bed with a view of the hillside and some ocean glimpses. Karma is selling itself on providing top end luxury but this set of villas in Jimbaran is looking a bit tired inside and they seem to be taking a few short cuts on the important details that make for a luxury hotel - particularly in Bali where there are plenty that do it really well. It's nice, comfortable and the design is reasonably impressive at first, but I'm not sure that it's living up to the Small Luxury Hotels of the World brand. I would have been disappointed if we'd paid the full rack rate - but we got a pretty good deal through Booking.com so it was fine for the few nights we needed it.
location and room were nice breakfast time could be longer.
The bellhop service was excellent and they were very patient. We were told that there would be an airport transfer, but when we arrived at the airport, there were no indication of the airport transfer. Staff did not hold up a board to welcome and aid passengers. Plus, the receptionist was not very helpful. And the breakfast was mediocre.
This hotel is not a resort hotel it is very old with paint peeling off everything fron the walls to the outdoor furniture,Goodway is a hotel that caters for the Indonesian market, all Indonesian food served at breakfast ,some rooms open to streets like old motel style and domestic tourists can park outside their rooms, Unfortunately there is nothing good i can say about this hotel
Large and clean rooms, friendly (but sadly incompetent) staff. Poor breakfast, ants and insects all over. Pool was pretty dirty. Located on top of a hill far away from anything, you'll always need a taxi or the shuttle service to get anywhere.
there is no free wifi in the room.
Hotel was on the beach. Loads of water sport options were available. Quiet surroundings, ideal for relaxed holiday. Select indian foods should have been available at the hotel for BF & Dinner.
Our family stayed 5days in the Novotel Bali Benoa for our haliday. In general, we satisfied with the hotel
Activities like tennis, pingpong, gym, billiard... The cleanness of the rooms. The breakfast is really good. The only bad thing is the hotel is divided by a road. Anyway there is a guard assisting for cross
The hotel's balinese style is nice. With the price I got, it is considered to be a good deal but compared to other resorts, I'd pay little more next time and stay in a better hotel inside Nusa Dua.But in general our stay was satisfactory. The hotel was old. It requires renovation. You need to pay extra to get a room on the beach side otherwise you need to cross the street to go to the lobby.
Friendly staff , always happy to help. felt it was bad that in such a hot cliamate no refrigeration was used for food being served , like deserts, cut fruit and raw poultry and meat for bbq and grill. This needs to be improved as food will go off in minutes
The sunrise view with the hotel, value for money. aircon is not cold enough
Hotel is quite nice and has the own beach. The swimming pool is too small especially there are too many guests staying. There are too many people are queuing for free internet workstations (only 2 workstations provided)
Nice pools Noisy surroundings. Beach and room were a little dirty.
The staff was very friendly and attentive, breakfast was delicious,spa wonderful, the amenities, design. Too much seaweed in the water in front of hotel, very noisy at night because of the airplanes which lane of taking off, trespasses above the hotel, the smell of mould in the room.The fact that we had to pay 40 usd per day to benefit of a room on the beach.
Staff attitude, Room size, Resturant View of the Room, No Tea and Coffee in the room, Extra charges for the slippers, robes and the bad. Only two water bottels in room however the booking was 2 Adults and 2 Children. Resturant serving coffee / tea only at the beginig of the breakfast and it was only warm.
Location Service Atmosphere Décor / Good clean Rooms Food Pretty Much everything else I have stayed here multiple times - No real negatives, although drink prices at centre stage bar are a little high to other places in Kuta
The staffs are very friendly & helpful na
Pool excellent, but never seen staff cleaning throughout the day Stayed at several hotels in bali but found the Facilities extremely outdated, room very poor and breakfast average for Hard Rockk Hotel
The location of the hotel is good, the staffs are very friendly. The television is very small.
The location was amazing and the facilities really added to a fun time. The staff was excellent. Really cool place to stay. The drink specials were great. The advertisement shows the waterslides, but they are tiny in comparison to the picture. The food is very expensive too, in comparison to places in Bali.
The hotel is conveniently located near the beach & mall. Room was spacious and breakfast spread was great. We loved the pool & Taboo for the children's activity. This is our 3rd visit to Hard Rock hotel. Not easy to take metered taxi out of the hotel, frequently have to wait. hotel seems more keen to promote in house transport.
Location, clean comfy beds, great breakfast. Beach, food, shopping, and entertainment within a short walk Too many people for my taste and a bit loud with all the music.
1 the swimming pool(s) is great; 2 live music was good; 3 multiple options to eat although I didn't use it; 4 the atmosphere of music all arround in the hotel. Music was played in the hallways in the hotel as well. Not loud at all but I could here it when I was in my room. Because of tiles on the floor in the hallways in my room I could here anything what was going on in the hallways.
The staff are all very friendly We were put in a corner room with a broken air conditioner, lumpy mattress, no balcony, non smoking (even though smoking was requested)... Spent as much time away from the room as possible.
MORI from reception was great thanks mori for ur help , all staff was smiling and at hand , best trips arranged by the hotel use it it is cheaper than if u try to do it by ur self, if u will stay in Kuta stay in Hard Rock
the music, the food, the pool the rooms and the bathrooms
The hotel is value for money. The room is clean, awesome pool perched on edge of the hill with a nice view. Staff was always helpful and accommodating during business hrs. breakfast was delivered to pool side, room, pretty much anywhere in the hotel. They will pick you up from airport and provide free driver service and drop you off/pickup at anywhere within Nusa Dua. The hotel is a testing/training ground for STP hospitality training school hence service can sometimes be a little spotty, lack professionalism or uncertain about hotel SOP. We encountered crawlers (huge furry spider, huge roach, huge bugs) in our bathroom - almost 1 new insect each day - however staff was able to help with getting rid of it. Their king bed was originally two singles put together - we complained and got a proper room with the proper king bed. There is a lot of construction for expansion going on it can get noisy during the day. The location is not convenient for walking to points of interests (its in the middle of nowhere) however ok if you are renting a car/driver for the day.
It was quiet & not many guest , What I like the most was they provide hotel transfer . I don't like the breakfast was cold when they bring to the table & the waiter smelled !
We liked the fact that airport transport is free as well as shuttle anywhere in Nusa Dua area. Best of all the room is very spacious, comfortable & clean and the views are excellent. Very good place to relax, reflect & unwind after a long day's seminar. There is free wifi in the lobby & restaurant but no signal inside our rooms.
The cleanliness od the room and the politeness of the people which is normal in the balinese culture. The service standard in terms of the amenities leaves poor.
Total privacy Location
The rooms were excellent and all other facilities superb. The staff were helpful and attentive. some aspects of room lighting could be better
fantastic service by staff, nothing too much, always called by first name, amazing villas, facilities.. swimming pool was a little bit cold in the villa.
Excellent service and facilities in a wonderful setting
The stay was great, they were pleasant when we asked them for a late check out, and even packed us complimentry early breakfast when we set out early one morning. The breakfast buffet was classy, although there weren't as many options as you would expect from a five star.
The hotel is excellent and the staff were very kind and cooperative. Additionally, the price was very good for a luxurious villa. The Internet signal was so weak that it frustrate me, even after informing the hotel. The hotel location was faraway from the seashore. Mosquitos have been a big problem also.
location, service, great roof top pool bar closes too early at night...
The poolside view is excellent during sunset
The Problem was that booking.com used the wrong mailing adresse of mercure so as we arrived they did not find our reservation. That was the information on the reception.
Nothing. Everything. The service was awful. The pool had algae growing in it. The room was dirty. It had not been swept (hair was on floor). The room was tiny. I was told it would have ocean view but all I could see from my room was the pizzahut sign. I reguarly use Accor hotels when travelling in Indonesia, but I won't again.
The hotel staff very friendly The hotel room is to small
the resort was peaceful. a very mature environment. when we asked if we could book an extra night, the staff at the reception desk we not helpful, quite rude and said there were no available rooms. When we checked online, there were several available. When we approached the staff about this they were even more rude and said we would have to prove it to them by confirming online then printing at a drugstore and then they would see if there was a room available. we went else where for the night.
location is excellent make sure you ask for a non smoking room - the smoking rooms stink; also note that they close the pool for private functions so hotel guests cannot always use it - usually without any advance notice, breakfast choice a bit stale
Accessibility For hotel guest, they would have organize free shuttle service to/from airport.
Location was excellent and across the street from the beach Room was small with minimal facilities.
It's very close proximity to Kuta Beach and main shopping area - it's right in the heart of things but set back off the road enough to be quiet. The beds were on the hard side and our room 311 was under the kitchen on the 4th floor so our sleep was disturbed by noise from above
The swimming pool was so beautiful and the spa programs are on promotion at the moment so I could have it a great deal!! Of course the restaurant was good as well and the price was quite resonable. mosquitos....but I think wherever you stay in Kuta, it will the same.
Rm 32 was stunning - even more breathtaking than the pictures. A private infinity pool to die for. No
Modern design, villa very private with a nice size villa pool. Exceptional service ! The air-conditioning in the villa can be further improved.
The pool villa was awesome. The amenities and service were excellent. Highly recommend.
Villa was what i expected from web photos. nice pool, very comfty beds, quiet, pretty fish pond , large bathrooms - outdoor garden style felt a little uncomfortable to use the toilet sitting in a garden...but got used to it, kinda. Main desk staff were very accommodating with transportation around the area and booking resturants. Easy walk to the huge, interesting beach. Kitchen not really set up for use by guests. bare bones services, but what they offered was very gracious and well done. Fish were starving, get some proper fish food! Needed better lighting at vanity and dressing/closet area.
Beautiful villa with friendly service
The staff at this hotel were incredible. Excellent service.the fact that they offer free transport around the area is a big plus.
very peaceful at night time, privacy of villas