The decor of the hotel was amazing and there was a definite wow factor when you arrived in the big ornate lobby with high ceilings. The central atrium was also a spectacular feature. Although the hotel may be at the 'Parisien' end of the Collins Street and it may be owned by a French group, the 'bonjour' greeting from staff was a little contrived if not pretentious.
Cleanliness, staff attitude
Good location, beautiful city views, romantic environment and nice staffs.
The bed was amazing, the views spectacular, staff were very polite and very helpful. A little bit of sand in my mushrooms at breakfast time and the bathroom does not have an exhaust fan but other than that everything was perfect!
Was set for a pickup at hotel from tour company and when they were not there concierge took charge of situation by locating and calling all 3 direct numbers available until he got ahold of someone. Timing was critical as missing a tour has its own bucket of problems because of his urgency response the tour was located and all proper arrangements were honored. He was solid. Excellent location views breakfast Wifi did not work in room. Acoustics from outside in. Mattress was uneven in firmness.
the excellent service and the central location
Paying $75 for a small bottle of australian champagne
I liked the convenience to restaraunts and Rod Laver Arena.Enjoyed the view from the room and chocolates for our anniversary.
Excellent service from staff. We stayed in a club level room that provided a quality breakfast, sandwich lunch, afternoon tea then canapes and drinks for a pre dinner. The staff were very keen to assist in any requests
The friendly & professional staff, always willing to help & answer any questions. The room & gym facilities were fantastic, the views were amazing! The hotels location was close to the major shops and transport. I would highly recommend the hotel and look forward to staying there again when I return to Melbourne in the future! Found the the air cond could have been cooler. Only felt the coolness when seated close to the windows, not whilst in bed or any other part of the room. However it we did not bring this to the hotels attention.
Great location, near to the main shopping areas, Great food Hall and shopping under the actual Hotel complex, Fantastic view from our 45th floor room.
Ideal location Large and impersonal hotel
The layout of the hotel and the design of the rooms are both very attractive. The room was clean and comfortable and the staff pleasant. The meal we ate in the restaurant was adequate but not up to the very high standards of all the other restaurants we ate in during our time in Australia. The Internet access is also a ridiculously expensive, but this is standard for this type of hotel.
The marble bathroom, spa and lovely decor. The holes in the sheets!
Room was excellant, bed and pillows very comfortable, bathroom a delight Not applicable
It was convenient for shopping and the MCG The breakfast room is not as good as the larger room it used to be in and the breakfast offerings could have been better.
Spa / Pool / Relaxation facilities. Room appointments. The main restaurant, Radii, was closed thus spoiling a planned 40th anniversary in-house. Apart from that disapointment, the hotel was fine.
Beatiful surroundings, great staff, :)
I really did enjoy its general atmosphere Lol I did not like the pricing on there room service
great helpful staff and handy location. the rooms were fabulous and if we weren't in transit we would well recommend as a romantic getaway!!
The convenience of the location. Cold atmosphere, noisy within the hotel, a loud whistling sound in many parts of the hotel when the wind blew, said to be because of the air-conditioning design, inflexibly early check-out time and the fact that the room was only cleaned and service close to 17h00 each day.
This was a very luxurious apartment hotel, which was more home from home. My room had clear views of Melbourne city skyscrapers which was magical to view at night time from my 17th floor apartment, this together with the cleanliness and luxury made my stay very enjoyable. No - everything was much better than I had imagined and the location was within the central square which enabled you to get about easily.
the location no room for computer, cannot be a biz hotel, right?
Good location and the one bed room apartment is a good size for a couple. Not enough staff working and no restaurant.
Great location, good views and fairly quiet for a city accomodation. No
The shared facilities of our two bedroom apartment worked well for the three of us.
The view from my apartment and location was all we could ask for.
The Hotel was ideal for my needs. Close to shopping, and many Restaraunts. I have no negative feedback.
Room was bright with good, practical decor. Very convenient for the CBD. Very convenient for breakfast outlets and convenience store. Had to complain to get the room cleaned and made up every day. Internet access is too expensive. When you pay for internet access it only applies to one laptop.
it was very clean and the 'do not disturb sign' was respected it was a very airless room at night, also there were no facilities
On our first morning the girls on the reception were very helpful giving directions to where the best place to shop for bargins and how to use the trams the high expense of the mini bar. wanting a bottle water was a cost of $4 when down at the 7/11 was $2
Location was good Room was dirty,hairs in bath,paper in toilet, smudges on mirror. Fridge needed defrosting. Staff not friendly and were very unhelpful.
Excellent location, close to theatre, public transport and plenty of food options. Relatively quiet, bit of noise outside on Saturday night but you expect that. Inside the hotel it was lovely and quiet.
Location, Location, Location
The bathroom in the Standard Queen Room I was in was a bit aged, but it was clean. If it's not important to you that the bathroom appears to have been refurbished recently, then this is excellent value for money in the theatre district of central Melbourne, and the staff were friendly & helpful. Look forward to staying there again on my next trip :)
I found the bed very hard and pillows too flat.
Friendliness of the staff, food, quality for money
Th reception staff were very helpful, umbrellas, taxis , luggage minding room 609 very small and cramped
Not much, the online photos and description of the hotel are misleading, the location is probably the only ok thing about it. The staff were not freindly at all, I feel as though I would not have booked this hotel had I seen more accurate photos online of its appearance/internal, especially the bathroom, it was aweful. Also I have heard bad thing about the melbourne Novatel and I now know that these are both accor hotels, which I will now stay well away from.
I stayed for 2 nights and the first night was disrupted by the goings-on in a nearby room, which resulted in no sleep. Upon my complaint the staff were very obliging in moving me to a different room for my second night, which was far superior than the first room and much quieter. I did not want to cause any trouble, and the staff were most obliging in accommodating my request which I very much appreciate. The location was also fantastic and extremely convenient. I'm not entirely sure that the facilities were value for money - I've received the same in other hotels for much less.
Great Studio apartment with an excelent city view.
The hotel was excellent for a special night out in the City for us both.
It is in a great spot very close to everything & the city circle tram isnt far from the hotel. the breakfast! its was lame! Juice in the fridge & make it yourself toast this is not what i call Breakfast included.
Location and security & able to open windows shower was tricky to get used to & water heating stopped around 11pm
The lady cleaner who was a chinese was very nice, courteous n friendly. Loved the room. Everything was available.
both the day and night staff where very helpful to country people also being able to leave our overnight bags while shopping till we caught our train was a big help and I have recommended your hotel all ready to other country trippers
Clean and very comfortable room, continental breakfast was adequate, very pleasant and professional receptionists and staff. Very handy to shopping centre. Have stayed previously and was up to our expectations. Nothing at all that we did not like.
the carpark although it comes with a cost
The location is good, it's close to the CBD and, has lots of entertainment and restaurants close by/