The design and location of the villas is great. Rooms are clean as well. There's no guidebook in the room to introduce the hotel facilities, restaurants, room service number etc. We merely gotten a photocopied 1page phamplet showing the hotel map & restaurants. Restaurant service at the club house is poor and staff is not as attentive. For the buffet, there's lots of houseflies landing on and hovering around the food. Guests have to spend time swatting at the flies. Spa-wise, suggest body scrub to be included in the package. And to have some brochures on the spa facilities as well, we found out that there's steambath but was informed last minute that we will require swimsuit to use it. Some warning would be nice.
Being Vegeterian the hotel staff did everything they could
Rooms are very nicely decorated. Excellent view of the Ocean. Liked the free activities like windsurfing, cart sailing etc I did not managed to log in to the wifi even after getting the hotel staff to help me. The then gave me a LAN cable but still can't connect to the internet. Breakfast has limited choice. The egg station is inefficient and have to wait long for an omelet. The beach does not looked very clean
The place was relaxing and I liked it that wifi and 3G was weak - so we could really put the phone down and enjoy quality time. The good was really poor. Hygiene a concern and the pool was overcrowded and looked dirty (murky). The Chinese restaurant sold mushy prawns, rotten mangoes in our pudding. Breakfast was dirty. Bowls were unclean with food still stuck on it.
the room is very nice and well built for Malaysian standard in terms of service, there aren't any organisations at all. the staff are not attentive and slow, plenty of them but none seems to know what they are doing. when dining at the Sunset, one of the staff said they don't have a wine list, they just serve red or white if you want, but where are the wine come from? then she gave me a whole list of all you can have ! they really do attract whole bus load full of Chinese tourists... prefect for corporate events or people who don't really care about service...not even for a weekend get away, its a shame because they rooms are really nice, but should've known, there are more than 300 rooms! and there's only one tiny pool! being over looked by 600 people at breakfast time!
welcoming staff and nice view... no arabic food and no arabic tv channels and no ATM or shopping store at the hotel
I like to look at the sun set is a very nice view. Besides, the swimming pool is very nice especially at night. Hope customers can swim at night. Prefer that the premium traveller palm villas come with bath tub as well as i think with this price without bath tub is not worthly. Everything just fine.
Your Kind staff, helpfulness, polite is exc excellent! Food, restaurant is less and no good choice for the food.
Excellent, happy, and hospitable staff; great buffet selections for dinner and breakfast; free bikes; great sunrise and sunset views around the site; nice gym and pool; quiet and peaceful at night; comfortable beds; balconies for every room; welcoming for singles, couples, and families as guests. Can be romantic or family oriented as well as a relaxing place for group events. The rooms are vey clean, but some linens like bed skirts and comforters are a bit stained from previous guests, which is especially possible to occur since all types of people, including families with smaller children, are frequent visitors. They are working to improve on cleaner auxiliary linens.
Generally OK - Too long check in time - longer than 30minutes - Not satisfied with bath as handle for water was loose. The cleaning person should have reportet it
Vi havde bedt om at få værelse med babyseng og sammenhængende værelser, og da kunne åbenbart ikke lade sig gøre, da vi ankom. Det havde vi ikke fået besked om fra dem. Værelset (executive) var ikke særlig imponerende, og servicen var temmelig dårlig. Personalet i receptionen var meget langsomme og halvsure
Being upgraded to Executive suite; easy to find because of clear Hotel signs on main roads; close access to KLIA; reasonable price; availability of food 24 hours. Swimming pool being closed from 7pm to 7am; Restaurant food was limited in western food and food was cold, even in bain-maries; food was also uncovered for hours.
I couldn't turn off my aircon without haveing power for lights etc. My television didn't work very well and I couldn'tlook at any movie channels.I'd like to see a more comprehensive information pack in rooms which mentions Hotel facilities,opening times and closing times of pool/breakfast ,gym etc and maybe some specific clsoe by site ,eatery etc.
Being upgraded to Executive suite; being recognised and welcomed on second stay; easy to find due to clear road signs; close and easy to find access to KLIA; reasonable price. Restaurant food was limited for westerners and food was cold and a lot of it was uncovered with numerous flies around. Can't help the flies I know, but food covers would help.
the air conditional is very poor. the simming pool is very tiny. while im stay in my room one night that's a lady open my room, i was shock then i said to her your are enter to a wrong room but she said the room number is right and show me her key ... How can other can check in the same room with me? and what if im not in my room at that time ??????? this hotel got a very poor check in system.....
the air conditional in my room was very poor. they got a very tiny summing pool.that's one night when i was at the room i saw a lady enter to my room and then i said to her you got the wrong but she said that's the room key she got when she check in just now, how can they staff can gave the same room to other and this was very dangerous what if im not in the room that time ????
Comfortable bed. Long way from the LCC airport terminal.Expensive cab fair to get to after 12 midnight.
Very good value for money as a lay-over hotel for connecting flights.