Jeg synes godt om, at man uden videre argumentation imødekom mit ønske om at afkorte opholdet med 1 overnatning - fra 4 - 3. Jeg slap for ydmygende argumentation - og jeg slap for at skulle ærgre mig over at skulle betale for en overnatning, jeg ikke kunne benytte. Ugmedkrydsogslange!!!! nej
Hotellets centrale placering lige ved de største seværdigheder, morgenmaden var også meget fin. Værelserne er lidt mørke og gangene virker ligeledes kedelige med de gul brune farver.
Hotellet var godt og havde en venlig og professionel betjening både ved anskomst og afrejse
Effektivt, rent og pænt. Rigtig god morgenmad Værelset var temmelig varmt - og det larmer meget på gaden, så det var ikke muligt at sove med vinduet åbent. Det ville få mig til vælge et andet hotel en anden gang.
Fantastisk beliggenhed i forhold til Brügge bykerne. Vældig god restaurant i hotellets baghave. Alt for dyr parkering
breakfast no bacon
Very friendly reception and helpful. Good location, comfortable rooms and safe parking for our car without the hassle of feeding machines.
Very friendly and helpful staff,would recommend the hotel to other people.Would like to stay there in the future.
The location was excellent and the availability of parking was a real plus. Ability to check in early on arrival day was also a plus. Staff at reception were very helpful, and knowledgeable. Swimming pool was too cold - to the point of not being usable. This is a pretty big negative as the pool was a main reason to book this hotel. Breakfast was ok but not great. Bar was a little impersonal. Decor around common areas of hotel was bland and lifeless.
The hotel was spotlessly clean and there was a good choice for breakfast. Staff were friendly, helpful and efficient. The pool and sauna were ideal for relaxing after a day's sightseeing and the hotel was centrally located only 2 minutes from market square.
Cleanliness, Staff polite, pleasant and efficient
perfect location, excellent breakfast
The staff were very polite, friendly and helpful. The location was central. The breakfasts were very good - nice choices. No.
Excellent hotel - pleasant, helpful staff and clean, well presented room. Briiliant location near the main square.
Dejlig morgenmadsbuffet og vandsjov i den lille pool. God stemning på hotellet med hjælpsomt personale. Nem (betalende) parkering lige bag hotellet, få hundrede meter ind til historisk centrum. Vi kommer gerne igen! Trådløs wifi virkede ikke på vores værelse, var for langt væk fra receptionen...
Personalet er ualmindelig venlige og hjælpsomme. Morgenmaden er supergod. Meget flot buffet Næh........
Centralt beliggende og med parkeringsmuighed Svært at finde med e mange ensrettede gader
alt var i top til en meget fornuftig pris
Quiet, but only 5 minutes from "the centre". Wonderful breakfast, charming oldie world feel. Staff at reception very helpful. Only thing missing was the in room tea/coffee facilities.
convience and lovely cosi atmosphere welcoming staff
nice area, close to centre, private parking (but not free). no value for money. The hotel looks like it could use some renovations. Bathroom not clean. Breakfast buffet poor, no value for money.
A beautiful hotel, well decorated and adorned with antiques that gave it that period feel. The position was also perfect, adjacent to the main Squares and on the bank of the canal, not to mention some very nice bars on all sides! The canal view rooms are worth the extra and the breakfast first class.
Location and facilities were wonderful. Hotel on a canal with small square nearby with cafes. Very convenient to Markt Square. Hotel has Old World charm. Delphine at front desk was very helpful. Definitely would stay there again. Our room was quite small - #24- with a small window and not much light. The tub/shower did not have a shower shield on it.
We loved the character of this hotel, and the friendliness of the staff. it was in a quiet location, but still close to everything. it was very special.
Drinking in the bar on return to the hotel late evening - informed conversation from staff Paid parking offered was too far from hotel
Central location, super spacious room and prompt service Nothing to not like at all!!
The hotel staff was excellent and ensured our stay had no problems.
The Garden view room gave us a very comfortable night in peaceful surroundings.
The lovely history and decor and surroundings and comfortable room within easy walking distance to the main area of town Nothing!
Hotrellet er velbeliggende og værelsesstandarden fin, bl.a. m. velfungerende aircondition. Renlighed og service fin. Bedre kørevejledning og hjælp til parkering
udmærket, meget fin beliggenhed, helt centralt, noget støj fra gaden, OK morgenmad Støj fra gaden, værelset blev meget varmt, ellers OK.
At det er beliggende midt i Brugge og muligt at bo mange sammen i en en lejlighed inkl. morgenmad At der til 6 personer kun er et badeværelse.
Nemt at finde, P-kælder lige i nærheden, næsten i centrum af byen.
The house is lovely and the garden a great area to sit quietly in the city centre
Ubication. Room design and comfort. Beautiful hotel, a most enjoyable experience. Pillows too hard, more like square cushions than pillows in fact.
Excellent service, wonderful people in a very convivial environment, which gives you the impression of coming home. Rather than lots of hotels which are interchangeable, Number 11 is unique in both people and environment. Highly recommended. Nothing at all. One side note, please be advised that if you need to unpack your car, as we did, the roads of Bruges are very narrow indeed.
The staff were very warm & made us feel very welcome. We loved the style of the house very traditional with modern luxuries. The breakfast was great every morning. We were made to feel very special & it felt very exclusive whilst still feeling comfortable & homely. A very unique place to stay. Wasn't a problem for us but the stairs were very steep to the rooms, but that is what you would expect with such an old house. Just wouldn't recommend for anyone elderly or with walking difficulties & don't get too drunk as you won't get up them ;-)
The service and attention to detail was outstanding. Nothing was to much trouble. The staff and owner were very friendly and we will be staying at this guest house again. It was wonderful.
Quiet, peaceful location, beautiful room, friendly, thoughtful staff who were attentive but not overattentive. The wooden floors, though beautiful to look at, were not so good at muffling the footfall of other guests. The stairs to the rooms were very steep - not suitable for the elderly.
Beautiful surroundings; elegant house; tranquil courtyard to sit in;modern bathroom and all very clean and tasteful. Efficient hostess who speaks fluent English and French and was prepared to house our food in the refrigerator! You can help yourself to tea or coffee and make yourself at home. Red Michelin to consult! Perfectly situated for visiting Bruges with nearby underground parking... Very steep stairs so not suitable for young children or the elderly
The guesthouse quality was amazing, and the staff were really friendly and welcoming. A magical place, highly recommended.
breakfast,staff,location,decor,open fire ,able to have use of kitchen would have liked full length mirror /dress mirror.it was a bit cold during the day
The staff were very welcoming and helpful. The rooms were beautiful. The breakfast was delicious.
Freshly renovated, large Superior room, good quality facilities, good position in centre of town, friendly efficient staff. Baby crying all night; whilst not really the hotel's fault, was annoying. Car parking a bit restricted and expensive, shower leaked badly onto floor.
Kindness at the Reception desk My room was smelly, even though it was a non-smoking room. They should make sure that rooms don't smell funny.
Late arrival was no problem. Staff very efficient. Hotel very centrally located. Room very spacious and facilities were excellent - always nice to have tea/coffee making facilities. The thick bathrobes gave a feeling of luxury. There was nothing I didn't like.
Pool opening hours
The location was perfect, less than 100m from the main square. Nice clean rooms, nice breakfast too. Overall good impression.
Perfect location with very convenient underground garage. All staff members were friendly courteous and efficient. Lack of attention to detail in main restaurant. Tablecloths were not always clean and some of our food was served on chipped plates.
the size of the room and how lose to the centre. i asked you to make the breakfast free and you told it is done... and you sent me email telling me the breakfast is free now.. but when i arrived to the hotel.. they told me is not inclouded and not free .. i called you several times about the situation but you did not make anything for me. so this situation fell me down.
Everything I really enjoyed it everything was good, location staff parking. It was all so easy. My only minor complaint was the Gymn was so small and the pool was small and cold!. Also I requested the jogging map from reception but was mazed that this did not contain any distances or scale. I would have expected it to be measured out in miles or KM.
The location is excellent
Hotel was clean and just off Market square, very convenient to historical district. Our room had a terrible odor one of the days we were there. Smelled like sewer backup problem.
Fabulous room in the old part of the hotel, sumptuous decor and very clean - more 5star! We had upgraded and was worth it. Enormous double bed and beautifully soft and comfortable, in fact probably only the second most comfortable we've had in the world. Staff were very helpful, and all spoke fluent English, arriving on a Sunday they checked the restaurant in town was open and made our reservation whilst we toured the town. (excellent idea as it was fully booked later). Breakfast was plentiful and of a super standard - even the scrambled egg! Parking was easy and secure and €20 for 24 hours good value. The breakfast room was very hot. Be aware there is a youth hostel up the street and as it is a city hotel in an historic part of town there can be a little noise, this didn't bother us in the least, but it could.
I found the staff very aatentive and polite. The hotel is quite opulent even though some of the rooms are hard to find.
Beautifoul, very very good Nothing
Friendly and helpful staff. Great location. Room was excellent. Breakfast was delicious.
Beautifully grand hotel, immaculate throughout. Rooms were superb, décor, bathrooms, all Ist class Excellent breakfast, vast choice hot/cold, all served in very pleasant dining room. No bad points.
The beds are very comfortable and soft. The breakfast selection is good and diverse. The shared areas and the old building have a nice ambience and classical style. The hotel is situated very centrally so you are never more than 25 mins walk away Certain members of staff at the reception were getting by putting in the minimum required effort when handling questions and requests. Pro-active is not a word I would use. You can drop off suitcases but you have to put them (yourself) in an unattended, unlocked area, which was rather odd.
clean, friendly, efficient close to city sights
Stayed 3 nights in November 2010 for an average of 145€/night breakfast not included. Very nice modern hotel ideally located in downtown Bruges. Standard rooms are clean and spacious with an 'assembled' queen bed, an armchair, a desk, 2 closets, a full-sized bathroom with shower and bathtub. View on the canal for some rooms in the back building. Bar fridge & LCD TV. Lights turn on and off with the key card. Free wifi on request at the bar. Parking below the hotel building. Facilities include a restaurant for breakfast, a very cosy bar, a small gym, and a wellness center with sauna & hammam. Walking distance from main shopping streets, restaurants, and museums. The staff are extremely helpful and speak good English. Queen bed was in fact 2 single beds... Gym opens at 10:00am, way too late!
i thought the hotel decor was exceptional for a city hotel beautifully appointed reception rooms there are two parts to the hotel and the second part would be slightly less impressive than the first older part but not a big issue otherwise lovely hotel great location
A central location, well appointed, an excellent breakfast, relaxed. The high standards of cleanliness and comfort. Efficient staff. It played a great part in making our visit to Bruges a great success. A minor point worth considering - We would have liked some drawers in which to put our folded clothes. There was plenty of hanging space in the storage unit. Some of the staff could have looked a little happier.
Unquestionably the cleanest, nicest, most accommodating, and all around best value of all the 4-stars I've stayed in over the last 2 months. This place is incredible. Everything was great
staff excellent room was at street level
Your hotel is quite unique in a way, and had a good relaxing feel to it. Classy without being over elaborate. None
Location, design, friendly, helpful, luxurious, comfortable No soap in bathroom. Hair dryer not powerful enough. Nice rug but was slippy.
1. Good central location 2. Comfort and charm 3. Parking facilities 4. Good lighting, mirrors and hairdryer in room (important for women!) 5. Helpful and attentive staff 6. Cleanliness of room 7. Excellent breakfasts
A nice, comfortable, hotel in a good, central, location. Staff were very efficient and helpful.
I liked everything during my stay at the Martin's Orangerie, especially our room, it's design and cosiness
Very Nice hotel with good location. Main areas of hotel were pretty and well decorated. Room was clean. There was not a shower in our room! Only a hand held shower in a bath....holding the shower head while trying to wash your hair is not that much fun. For a four star hotel, I expect a decent shower. The carpet in our room was quite old and stained as well, but the rest of the room was very nice.
Beautiful hotel and very quiet despite it's central location. Excellent staff with the perfect balance of efficiency and friendliness. Extremely comfortable bed!
The relaxed informal atmosphere, a very welcoming feeling. Nothing was too much trouble. Good advice about where to eat from staff.
all was perfect!!! n
The hotel is ideally located for exploring Bruges' historic centre on foot. The restaurant is excellent and reasonably priced, and there is a roaring fire in the bar. Could find nothing to fault it.
It was all wonderful. Fairytale setting with friendly and helpful people everywhere. I couldn't stay longer!!
the politness of the staff and the location with car parking no, only that the bath was a bit stained not dirty just stained through age but not a real probnlem as we had a shower
An extremely luxurious and comfortable hotel with friendly and helpful staff and placed in just about the best position for visiting Bruges. Road outside the front rooms overlooking the canal is relatively busy and very noisy at night from cars rumbling over the cobbles.
The location and the staff
The chocolate fountain included as part of the breakfast buffet The room was much smaller and not as luxurious as the photos on the website
Had two rooms with family including myself and wife and two children, 6 & 8, and a 21 year old friend. The hotel is one of the best botique hotels I've ever experienced. The staff was great, spoke English which was important for us, the hotel room was incredible and the location is the best in Bruges. Nothing I didn't like but with family I'm glad I got two rooms.
location, great price, great clean hotel with own parking nothing we didn't dislike
Wonderful property and staff. I'd hate to pay full price, but one of the nicest small charming luxury hotels I have ever stayed at! Will definately return. Brugge and De Tuilerieen the nicest surprise of 2 weeks in europe. Bar could use a couple wonderful beers of Belgium on tap.
Lovely boutique hotel with very nice large rooms. The staff spoke English and were super friendly and helpful which we appreciated after having just come from Paris. Wish we could have stayed more days to enjoy the spa. I would definitely like to return for a longer stay. Nothing to dislike about this hotel. Everything was perfect. Great value.
We choose this hotel mainly because of the jacuzzi and the one in our room didn't work, big disapointment. No possibility to make tea/coffee.
THe kindness of the employees. The bathroom, which was very poor for the price.
Excellent reception on arrival, room upgraded and information on local area and places to visit were highlighted. Actual room was very comfortable, with good facilities and the low season pricing very good value for this upmarket hotel. Location near to the centre ideal for discovering Brugge. So look for the special room prices and go for it, you won't be dissapointed with this hotel.
Feeling of luxury away from home, a real pampering experience. A bit pricey. nothing extra was thrown in for free eg. a bottle of water
Yves the manager was excellent the rest of the staff were disappointing. My bill had over £250 of food and wine which we didn't have on it. When I pointed this out it took an age for the bill to be properly prepared and the attitude of the receptionist made me feel as though she thought we were lying about the charges. The "suite" was just a big bedroom and when I asked to upgrade to a proper suite (and offered to pay) I was just shown other smaller rooms.
I really liked the hotel room. The location was also lovely The beds were unfortunately uncomfortable.
The staff were charming and efficient. The was restaurant superb and the view of the canal from our room was fabulous. We really loved staying there.
in the city center, very comfortable beds, the room was very nice (quadruple room) beds in the mezzanine are uncomfortable for adult children, the price for breakfast is very high
The hotel is a new construction and everything was in excellent condition. I enjoyed the fact that the architects maintained features of the old building that gave it a mixed historical and modern experience.
The room was beautiful. We were in room 3--the Anna Bourgogne room--I beleive it's their 'bridal suite.' We had booked a junior suite but they upgraded us without asking based on availability.
The location is superb. Excellent breakfast, well served. The reception staff were particu;ar;y helpful. We changed rooms because the one we had booked was very cramped. It cost us more but it was worth it. It would be helpful if some warning of the room sizes was available when making the reservation.
The friendliness of the staff The air conditioner was right above the bed!
the luxurious room and attention to detail in every aspect - even the silver cutlery usd for breakfast and the crystal glasses used in the bar.
The charm, location and room facilities of the hotel. The staff could not have done any more for us. The wasn't a restaurant on site and no tea/coffee facilities in the room.
the family feel and the position was excellent No...................
The staff and the location. The room was a fraction too small for the price.
Beautiful lounge. Comfortable room. Good breakfast, but very expensive.
The location is excellent.Staff very friendly Our room was very small even by European standards and would not have wanted to stay there more than one or two nights
Lovely people and very helpful. Excellent breakfast and great position Our standard room was small and dark ( tree outside window )and poorly lit.The WC was squashed into small space beside the bath and very difficult to use.
The service, the staff and the location