Amman Hoteller

i think this hotel is highly overrated, we went there during the holiday, most of the facilities were closed... there were lack of coordination between staff, we had reservations for 2 rooms, but when we got there they only had one, and the receptionist started yelling that there is no other reservation, and when we showed the confirmation she started appologizing...they charge about 20 JD for the breakfast that wouldn't cost more than 2 JD, they dont even have juice or fresh mint tea in the "Royal CLUB' which is 50 JD more than the dulex room ..

The reason I stayed in this hotel was that the conference I came to attend was held in this hotel. I booked Club Room and was upgraded to Business Suite. The suite was in the 24th floor and has everything I needed during my 1 night/2 days business trip - nice view. Nothing major at all. If there is onething I felt a bit irrelevant, it was the car parking although available, not up to a 5star hotel level. I expect LCD TV in rooms of such hotel and especially such suite instead of the normal television that is dated long time ago.

Just the dicoration Services, Rate

clean and comfortable

The service at the hotel was horrible. 1) The pool was simply closed off till next summer. 2) i went in person to the front desk on at least 3 different occasions in 2 days and asked for a blanket and still never got it. 3) The thermostat and one of the phones were all smudged and dirty. 4) We had to ask for shampoo and shower gel because it wasn't placed in the room. the list goes on and on and on.

The reservation made through booking.com went through smoothly and as selected on the website. You have to wait in line to check in!

The fact that I lost two kilos in weight from food poisoning Where do I begin torn sheets .sickening food rattling air con dirty room the sound of jack hammers rude staff food poisoning no view

Location was good and the hotel have all functions but unfortunately the services were not upto Sheraton as we all know. With this room rate I was expecting better than this. The services over all does not reflect Sheraton as a world class hospitality brand. I strongly recommend more intensive training sessions for the hotel GM and the rest of staff on how to treat multi national guests.

quality was as I would expect from a sheraton

As a frequent traveler I have not noticed services out of the ordinary other hotel offer. In fact I had to visit Four Seasons to use their swimming pool as yours was not available. I was impressed with their facility. It seems that some of your managers lack the experience and courtesy to deal with guests (for an example arguing and assuming I am a naive person). One of the most irritating experience that with every service that I request the server demanded a tip (not verbally, but with body language), practically I had to pay almost about 40% of my bill as tips. The hotel has two swimming pool non of them was available

In Jordan hotels at check-in all the luggages are scanned - this is very good and make us feel safe.

I frequently travel and this was one of the worst experiences I had. Extremely rude management, that refuses to accommodate even the simplest request (look up my Marriott rewards number). I recommend staying at the Intercon next time.

Room service is very slow make call several time to fullfil your request Location is remote and not friendly

There was avery large party one night. It appeared to be a very expensive party of influental people. The noise was extremely loud in my ninth-floor room. The staff moved me to a room on the other side of the hotel that was quiet. Several guests were upset about the noise. Also, the temperature in the rooms is centrally controlled and is kept too warm.

The library ,and the spa and of course the security

Good location No value for money and 40% cheaper rates than booking.com when locally booked tv channels bad: mbc2 frozen picture for 3 days, Deutsche Welle distorted sound. When I checked in, antenna cable was defective, had to be replaced.

na

Hotel guests are required to pass thru an x-ray machine for security purposes. Unless they look trustworthy, wear a uniform (military/police), or travel in groups. Items that set off the x-ray portal are not investigated. Useless security item....

rooms aigned to me were old

lobby no

Spacious rooms very poor entertainment system, the TV chanels was'nt clear all the time an they only had the free chanels no decent movie chanels were available. The internet system was'nt working also.

Heat was working even though i had it on A, the Heating was very loud

everything is ok accept 2 things price is not as in site they add 20 jod they said tax per night and its very noisy there is constractions in high floors from 8am start diging till afternoon it was so bad noisey noisey noisy

suited for business trip

The breakfast & swimming pool Hall between rooms it is an ols hotel need to renew many things or upgrade!

I have gotten a good welcome specially the welcome drink.Another thing is the internet is completely free of charge which I thought is subject to an expensive charge. I think yuo should take a better photos for hotel's room.The hotel needs more refubrshment.

Housekeeping staff was efficient, services provided were quick. Breakfast buffet was average, hardly anybody spoke English making it difficult to communicate. And I found the bathroom to be very shabby, not suitable for a 5-star hotel.

The rooms were spacious. That is about all. the furniture is believed to be older than king tut. the hall ways need new carpets. The area where you eat breakfast is chaos. Oh, and i found a hair in the fried egg tray which is longer than my index finger!!! the hotel has no facilities whatsoever. The people who rated this five-star must have been blind or have not paid a visit a long ime ago. It is a 3-star -with luck!

Location Service and response can be significantly improved