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My suite was very nice & clean. The staff where really friendly & very helpful LOVED IT!!
Very nice place
Location and shuttle timeliness. I didn't appreciate being charged for valet when I never had a car parked at the hotel. And then making an attempt to get in touch with the finance department of the hotel was nearly impossible. I left messages and called repeatedly only to never receive a call back.
Everyone was super nice. The place was goregous
Booked on KAYAK mobile for $90 plus tax. Close to LAX - good for travelers spending the night. Check-in was efficient. Room was pretty big. Bed was comfortable. Seemed to be very clean. Stepped right onto the shuttle in the morning to go to LAX. The flipside of proximity to LAX is that you can hear jets taking off, although it wasn't loud enough to disturb me at all. It may have been bad luck, but I saw several hotels' shuttles come by twice or more before the Sheraton shuttle finally arrived to pick us up. Also the shuttle stalled out a couple of times on the way to the airport, leading to significant anxiety. Possibly may have also been just bad luck.
Very clean, very close to the airport, workers were nice. No fridge in room. Parking is not free.
I like being able to see air traffic at LAX, so that's a plus for me. Others may not like the noise, but I don't mind it at all. The Club lounge on the 15th floor serves a decent breakfast, with a variety of breads and cereals, pastries and muffins, fruit, yogurt/fruit/granola parfaits, oatmeal, and drinks. The hotel has a room service robot that delivers small items that you may have forgotten or run out of (toothpaste, etc.) Water pressure in the shower on my 4+ stays has been far less than impressive. I can't say I've had to dance around to get wet, but it's almost there. The mattress and pillows are a bit soft for my taste, but I know I prefer a firm mattress and extremely firm pillows. Service in the hotel bar was the worst I've ever had when I was there earlier this week. They took a while to take our order (I was with a colleague), then brought me the wrong drink. They delivered my order (an ever-so-complicated quesadilla) 20 minutes later, and my colleague was still waiting on his medium-rare hamburger 45 minutes after ordering it. We did speak with a manager, who indicated that some changes had been made just that day and that the staff was adjusting. I may give the bar another chance, but if it's as bad as my last experience, it will be exactly that - my last experience.
I liked the view the room was ok wasn't what I was expecting (received a king instead of a double queen) Staff was very friendly -Wasn't aware of parking so I was charged twice for going in and out -Have to pay for WiFi (Not Free) -Paid for club level wasn't able to access the club room for breakfast or the horderves with my key card -Extra $20 to get a double queen when it was offered during reservation but wasn't able to select figured since there was 3 guest it would give me double queen (said king or double queen) -Wasn't Well Informed on anything during check in -Left disappointed
Location, wait staff, pool, weight room Smelly stain in hallway, pointed out to staff, nothing done. Gap between hall doors and floor results in noise and lost privacy.
Parking is so expensive
Restaurant service and yelp promos very good
Expensive Buffett breakfast. Expensive orange juice and coffee. Breakfast buffet tasted like it was out of a can. No selection for ala cartel for breakfast. No vegan selections. Extra charges for room service, 2 different charges. No bathtub/shower combo. Parking distance from hotel.
Friendly staff. Easy check in. convenient to the airport. Large room. Clean room and comfortable beds.
The location is great for a night's stay before departing/arriving from LAX. The rooms were also nice. You will be charged $9 to check in. That's right. The parking policy says you have 30 free minutes to park, get checked in, unload your bags, and then move your car. Unfortunately, it takes 45-60 minutes to find a spot two floors below the parking garage gate, take an elevator up four floors to lobby, check in, take a different elevator 10 floors up to your room, unload your bags, take an elevator 10 floors down to lobby, get on a different elevator for the garage, and then go down four floors to move the car. I was charged $9 for the hour of parking. I asked for a refund from the manager stating that I didn't think it was appropriate to pay $9 to check into a hotel. He responded by saying, "I'll see what I can do, but they don't care. They only care about the numbers." Buyer beware.
Big nice rooms overall. wished they would have had queen beds instead of full. Rooms were big enough to fit larger beds. Hotel itself needs an update such as paint job, it was not that great for a Hilton Hotel.
The hotel is a huge building with a lot of rooms. Great check in nd lobby area Good restaurants in lobby Close to airport and santa monica Rooms are always clean Most vending machines are out of order or just steal your money $29 a night for parking, make sure to include that into your budget Walls are thin
Clean I will pay for the Wifi
Fantastic corner room Very unreliable wifi despite getting special certificates, etc. Also, very hard to regulate aircon in the room
Clean. Called housekeeping for shampoos twice, and the second time the lady says it's on the way but I was waiting until checked out and nothing happened.
Room has a lot of facilities. Lobby is huge and luxurious. Breakfast was somehow rich. Staff are friendly. Rooms were much smaller that the value expected vs. price paid. The toilet was not properly clean since there were long hairs in the sink and on the floor. Bathroom is so small for a Hilton.. I would have liked to have a personal scale in the room to weigh the luggage prior to going to the airport.
Comfortable, easy registration, quiet, location, Parking was difficult - hard to find spot and set up of self park difficult. No outlet on some aisle that I turned into
It is nice there are FOUR jacuzzi hot tubs.. The temperature in the jacuzzi could have been hotter.
Reasonably priced. Friendly staff. Nice rooms and comfortable bed with decent coffee in the rooms. We stayed on the airport side. Guess what though? Jets are very loud. Also, the garage is a bit like a coal mine with parking found somewhere near the earth's core
Venligt personale og rart med room service da vi pga jet lag gerne ville have morgenmad kl 4 om morgenen Hotellet er slidt og trænger til at blive shinet op. Har ikke nogle særlige karakteristika, minder om de fleste andre
Personalet var venligst og altid hjælpsom. Rent hotel med god morgensmads buffet.
Hotellet fungerede fint som ankomststed efter en lang flyrejse, det var et godt sted at hvile ud og komme til kræfter igen, inden turen gik videre ud i området til nye oplevelser.
Venligt personale i receptionen. Der blev ikke fyldt op med nyt kaffe eller servietter eller nok håndklæder hver dag - det forventer man da af et 4-stjernet hotel?
Ligger perfekt, når man skal flyve næste dag, men langt fra "byen", så det er, hvad dette hotel er rigtig godt til.
I like the travelers kit with the relaxation essential oils spray. It made it very easy to fall asleep for the four hours I was there.
Newer updated rooms, great bed/etc. Good location for getting around areas of LA. Parking was a bit costly because of how close this hotel was to the airport but it was a nice location for getting around various areas of LA.
Good but noisy A/C unit in room 826. Good but noisy A/C unit in room 826.
Having to pay $25 for valet parking.
This place is great. I paid $136 a night. Super nice staff. Parking in the structure was only $15 that's good because from other reviews I heard it was more. its super convenient and has a nice view of the airport (perfect for plane lovers). Before you check they send you a email asking you when you wanna check in, what view you want, how many pillows you need, and if your a single or double bed so that was pretty cool. Overall it's a very good place to stay. I will definetly book here again, only if I can't stay at Taylor swifts house hahaha Didn't have a fridge. Would be the best if they can put one in the rooms that don't have one. Other than that this place is s
Airport hotel, so just to sleep. Two girl friends travelling together and everything worked. Nice bathroom with lots of counter space, good shower. Lighting for reading was focused and not intrusive to the other person, with convenient switches,. Check out was done on the phone in your room, airport shuttle buses ran every 20 minutes, 24 hours per day. Basically everything worked and was very convenient. Sometimes the simple things add up to a great stay. Bathroom door was a pocket door and very noisy, so there was no way to go to the washroom without waking up the other person.
The reservation staff was extremely friendly and helpful. The staff in the restaurant,the bar and the coffee blade were rude and unfriendly. They acted like taking an order was such a task.
Friendly, quick check in, comfortable room, good size room. Dirty linen, cheap toilet paper, did not live up to expectation based on name of hotel, airport shuttle very behind schedule of advertised "every 15 minutes".
When we checked in there were no people on the line and one person ahead of us already checking in. After we checked in the man that waited on us made a big point of telling us, not once but twice, never to stand in rvTine acIn as it is for preferred guests. Guess what, it shouldn't be an issue as we won't be coming back! Welcome
Super clean and comfortable. Relaxation therapy face and foot cream and room/pillow spray a nice touch.
It was easy to find, clean, friendly and comfortable. I didn't like the exorbitant parking fees and they had no record of my reservation through booking.com. Thankfully, the front desk staff were able to get me a room (and a rollaway :( ) and lowered my cost as a show of good business.
Our receptionist Diamond was one of the best receptionist to accommodate us at the beginning. She made sure that all of our request regarding rooms and parking was taken care of . What a great host. The rooms were really clean and comfortable. The housekeeping staff were spot on. Every morning at 6:30 am during our stay, there was a group of protesters outside of our window marching, yelling on a loud horn and shouting. Apparently, they wanted the hotel staff to unionize and the hotel has pushed back against it. We only learn then why we received ear plugs on our bed at the beginning of our stay. Even though we were on the 8th floor, it still was very loud and annoying during our 3 day stay. It lasted for about 1 1/2 hours each day.
Very luxurious when walking in. Room looks clean but there was dust in bathroom and I saw fingernail inbeteen bed and nightstand. Phone was not plugged in and did not work
Views were perfect, great dining, walking distance toetro Can be confusing when walking around, a little pricey on the breakfast, but the food was great,
Very beautiful, cool building. Room was very comfortable. Great view of the city. Not really near any tourist locations.
Cool building, nice facilities. The view is amazing and the location is a short ride to good food areas like Little Tokyo. Bathroom was tiny, there was a small piece of gum stuck on the carpet in my room.
Everything sense I checked in the stuff was helpful and very nice I was there for my birthday weekend and they just made it awesome.
"Complementary" wi-fi wouldn't let me connect under any circumstances! Very frustrating when traveling for business and connectivity is an essential need!!!
Everthing Lack of power outlets near bed. But had a wonderful time
Exceptional and very relaxed service, not at all in your face but everything was possible! The most comfortable bed I have ever slept in and for LA the room was exceptionaly quite. All in all my best hotel experience in USA!
Interior decorations, bartenders, the lady at Altitude that walked my friends and I to the daybeds, and the drinks Customer service, mixing up the reservations, the room smelling like cigarette smoke after have it serviced, luggage bags were not delivered until after 3 hours of checking in, and the hand held shower head would leak water when the dial to only have the shower head was on.
excellent service and concierge. great pool. fantastic restaurant and brunch. cool rooms
Nothing beside the breakfast
your "english"staff and all the architecture
The spa is very good and the heated pool. The brunch was also good.
Excellent experience, very welcoming staff with good attention to detail, well located and very good in-house dining options. Interesting designs used throughout the hotel.
Staff helped us with the set up of a baby bed
Had to wait at airport for 35 minutes for shuttle to pick me up. Unacceptable!!
We liked the close proximity and convenience of the free shuttle to the airport terminal. The staff was courteous. The room and bathroom was clean. No noise. So all in all, this was a pleasant experience. We stayed at this hotel while we were in transit for another flight. As a result, the only thing thatvwe were looking for was a clean,quiet and cheap place ton stay by the airport. We had no other requirements: shopping, spa, swimming pool, etc... So, insight of that there was nothing negative to say about this hotel.
Bed was very comfortable Door to balcony was not sealed, so there was noise and air leaking in.
The room and restroom was very clean and the restaurant for breakfast very good Room is small
My kids and I love our stay... Beds were comfortable. . staff was nice and friendly.. The restaurants were delicious.. Love the pool and jacuzzi.. We had a great time.
Really great staff. Enjoyed the wine pairing and tasting menu at steak house.
The honesty of the housekeeping staff was comendable. The safe was left open all day with valuables and money visable, and they remained untouched. The general dining room was extermely friiendly annd efficiennt. A little pricy for what it is.
The pool is nice The rooms are very very small, the treatment to the costumer is really bad. Not reccommended.
Clean, comfy beds and decent restaurants within. Room smaller than expected, especially the bathroom
The Wifi service
The front desk people were very polite and helpful. I stayed on the 4th floor and it was very noisy. Every noise from the hallway could be heard in the room. Also the TV turned itself off right in the middle of a program.
The bed was comfotable The first room I entered had smoke oder though its a non smoking Hotel. They moved me to another room. The room size is small and could use some updating. My main disappointment was how long the shuttle takes to pick up from the airport and how long it took to get to the airport. thankfully I allowed an hour before my check in tome. It took 45 minutes from being in the lobby at 0630 to actually getting to the airport.
I have been staying here one night a week for a class I have on the weekends....the night at the Westin is my best night of sleep all week! Comfy beds.
Location . Dirty windows , no tooth paste , and furniture was dusty
Usual Westin--nice facility, as expected. Good location if you need to be close to airport--but not too close to downtown LA or Hollywood... Unfortunately our bathroom had a strong cigarette smell in it, and when we asked to change rooms there wasn't a room available that wasn't facing LAX. They offered to freshen it up, but housekeeping didn't arrive until 10pm, and we'd already gone to bed so we sent them away
I had classes up in Hollywood, but I didn't recognize the hotel names in that area. I chose this Westin, by the airport... and like always Westin was Excellent. Beds are very comfortable!
My room was not clean. A previous guests clothing was still in my room after checking in. Very disgusted by the lack of attention to detail
Clean sleek hotel
The beds are comfortable.
I LOVE the beds! I just stayed one night, usually I cannot sleep well the first night in a new location....but in these beds I slept just like I was in my bed at home.
I am never disappointed by this hotel. Excellent!
They called and made sure the crib we requested made it into the room. It was not there so they expedited it up to us.
staff was nice and it was a good quality hotel self-parking was $50 a night and the mattress was waek
close location to the universal studio The hotel did not know the special request we made to the booking.com. As we are four people we needed two queen beds but we were given one king bed for 4 for 2 nights. Very tight and unhappy about it.
Location was the only great thing. Restaurant closes at 10pm. Front desk is not attentive. Key cards always locked out at night and I had to go and have them reprogrammed. Battery in remote died. I had to wait a good 10 minutes before anyone came out to the front desk. Actual room looked like it could have been a former set for a porno video or an old military bunker. Basically its an old hotel with new bed linens and flat screen TV's. The beds were overused and pretty much mush in the middle. The balcony shouldn't even be listed as an amenity as its so small you can barely sit and your view is of the parking lot or the freeway.
It's a relaxed atmosphere and very comfortable. The decor is really nice . Love the big trees all around it. The gym is a good size. The restaurant has pretty good food. I think all hotels should have a fridge and microwave these days to help with the cost of eating out, especially for families, and not be charged an extra 10.00 a day for them.
Convenient and rather well situated. I did not try the breakfast. THe hotel is very close to the highway, which is convenient when you leave the hotel but which makes it also a little bit noisy.
It was clean and comfortable. The toilet seat didn't work properly. Room 155. The food at the restaurant was not very good quality.
everything. except the elevators were broken. truly hurt me. both elevators probably won't effect your trip but it made mine difficult. besides the elevators, the parking is a bit far but okay. everything else is awesome.
The location to Universal studios
The pool area was very relaxing and comfortable The pricing for food and drink in the pool area was too high.
God placering i et paent omraade i byen. Pris og kvalitet fulgte hinanden nogenlunde.
Hotellet har en ret god udsigt over Los Angeles. Parkering lidt dyrt og ikke selvparkering Hotellet ligger lidt langt fra de spændende steder.
det var et dejligt hotel med god stemning og meget flotte værelser. Fantastisk beliggenhed til områdets seværdigheder. morgenmaden var meget dyr i forhold til hvad den var.
God service ang. parkering af bil. Slappede af efter Route 66 på HD. God udsigt. Godt værelse. Jessica i receptionen var noget uengageret, foretog alt muligt andet under samtale. Vores booking, som var foretaget i DK over nettet, var ikke noteret i hotellets system.
Hotellet er ikke 4 stjerner værdigt, og kan ikke anbefales, idet der findes hoteller i området hvor der fåes betydeligt mere for pengene. Sengene er elendige. Kvaliteten af fjernsynssignalet er elendigt. Pris for parkering er horribelt.
Very nice and clean. Great value and great location. Lower floors can be loud at night if there is an event in the restaurant.
Possibly one of the greatest hotels I've stayed at within the Los Angeles county. From a friendly courteous staff, to an impeccably clean room, Sofitel has lived up to its standards as well as exceededing them. -The staff went above and beyond to make sure our stay was as luxurious and comfortable as possible with their luggage assistance, complementary calls, rapid response to requests, and much more. -The room was spotless and featured many extra amenities not normally included in other hotels. -A glass window separating the bedroom from the shower exemplified the uniqueness of this hotel and offers a romantic setting for couples. -To top this stay off, the chefs truly know their way around a kitchen. Our breakfast was delightful and very artful. I highly recommend all guests to attend the restaurants or enjoy a meal within your room. Overall, a wonderful experience at the hotel Sofitel. I will gladly be returning in the near future as well as forwarding friends and colleagues. No comment
Location, location, location Small room, expencive parking.
Arrived at hotel at 4:30 pm after a 7 hour drive. Our room was not yet ready. Asked if we could wait at the lounge. The lounge and restaurant were reserved for a private party. They recommended finding an restaurant on the street nearby. We just drove for 7 hours and didn't want to search for a "place" to wait somewhere outside of the hotel. We finally were allowed to our room...which was nothing as shown in pictures. It was dark, dingy with no seating beside the bed. Because the restaurant and lounge were "reserved", and we were too tired to venture out to eat, our only option was room service. We ordered chicken Caesar salad. Although they said it would take 45 minutes...it arrived in 15. A salad with chicken breast on the side. Much to our disgust...as we sliced the chicken to add to the salad, it was not just under cooked...it was RAW! completely inedible. It took 4 calls to room service and guest services to have someone come to our room to witness the meal, acknowledge the error and remove it from the room. This room was 350.00 per night with valet...I've had better treatment in a 75.00 a night motel. I will never revisit this Hotel.
Great staff and great hotel, a little pricey for the size of the room but overall great stay Wifi was down with no notice, was on the phone with IT for over an hour
It was comfortable enough for me to return for a second time and felt right at home. The staff is genuinely nice without being gratuitous. Love the outdoor cafe for breakfast.
great room with great view facing the hills on 9th floor i was sick and the maid unfortunately took away my thermos jug with tea, even though i put it off the tray and next to my bed
Beautiful room, helpful staff, comfortable bed. Needed to wear ear plugs as the road noise is quite loud.
Great location, cool hip vibe Very small room, Unresponsive service, air conditioning in room broken, shower in bathroom was actually worse than an old holiday inn. Things were just broken down, dirty, and nobody seemed to care. For a luxury hotel, a huge disappointment.
the comfort of the bed We got an upgrade but the room was tiny.
Excellent service and great suite W views. Signage for gym directions needs to improve.
Personalet,værelsets komfort i forhold til prisen,beliggenhed i forhold til lufthavnen,den fri shuttlebus service.
Det ligger dejlig tæt på lufthavnen og biludlejningsbureauerne. Praktisk når man skal hjem efter en dejlig ferie i Californien nej
Hotellets belligenhed og service med lufthavnsbus og prisen Hotellet er nedslidt og nuset
Beliggenhed med bus til lufthavn og prisen, personalet var hjælpsomt. Værelset og hotellet var slidt og lidt nudset, morgenmaden var ikke den bedste
nice room. comfortable bed. everything worked Terrible pickup service at the airport. We waited a half hour for the shuttle, and finally I had to call the hotel to request a pickup. The other hotel shuttles passed by every 10-15 minutes.
Parking is outrageous, additional tax and no free wi-fi. Ridiculous!
$28/day parking fees! This was not mentioned at time of booking. Reserved two rooms with two double beds in each, as our party consisted of two families of four. Was given two rooms with 1 king bed in each. Staff was rude and seemed annoyed that the reservations were booked via 3rd party. Rooms were on the small side and out dated. Very small pool and jacuzzi. Breakfast buffet is $24 for those interested.
I didn't enjoy that I had to pay for parking when I'm already staying at the hotel and paying for the room it's bullshit my bank account is now over drafted 100 dollars because of this
Didn't know what it was. It was better then I thought. Nice staff. Nice place. Stay there again. Time and time again
Close to the airport, clean room, friendly staff, quiet, good dinner recommendations, shuttle was on schedule. We had to move into a 2nd room because the air conditioner wasn't working in the 1st. There was a $9.95 charge for the WIFI connection. The continental breakfast charge was too much ($19.00).
The rooms were clean and comfortable. There was no late night snack bar.
Clean, modern, friendly staff (at least the ones I had contact with). Convenient location for LA Live events obviously, which was our reason for staying here. A bit overpriced if you ask me. The parking is absolutely ridiculous!!! $42 a night! I've paid less for rooms! For the price you pay to stay here parking should be free or at best a minimum fee for guests since there are no alternative parking areas. Room service, way overpriced as usual but the added fees and taxes are ridiculous and the food is just ok.
I love everything about this hotel ,great staff great view beautiful hotel
Valet parking staff was rude
The room was nice and bed was comfortable. The parking is such a rip off. For $42 I almost wanted to go and sleep in my car.
While the staff was outstanding, the peace and quite was priceless, especially with the chaos of LA Live! The mattress was a little firm for my liking, but the bedding was exceptional!
The staff was very friendly and accommodating to my needs. It is a very nice hotel, and we had a lovely stay. Met all of our needs The staff at the pool were a bit rude and not attentive. Took about 45 minutes to get our drink and food after we ordered it, and no apologies were given.
The location was convenient to the end purpose of our stay. The staff were poorly trained. We didn't deal with one person who seemed to even act like they cared we were. We travel a lot, and the way the staff behaved put them in the bottom 25% for customer service skills.
Everything is GREAT! Except parking expenses in the area. Try not to drive if possible. Brian
Staff is friendly and effecient.
Staff at check excellent. Location next to Staples Center. One block from the 'Pantry' historic diner. Ordered lamb meatballs at the bar and they were barely warm. TV in room has mostly grainy low definition channels. Scanning room key in elevator to access floor worked after the third attempt. I won't stay here again. Expected more from this brand.
Room was spacious and clean with a great view overlooking Nokia Live. It was ready when promised and the staff was very accommodating.
Friendly staff and spacious rooms. Asked for early check-in and they were able to accommodate the request. I would recommend this hotel to anyone staying in the downtown LA area. AC was noisy
Misinformed about parking. Was told it was free upon check-in and ended up getting a bill for $44 upon check-out. Manager said there was nothing they could do.
From the first day we came, the staff was very friendly and helpful with all our needs. Our dogs were given a warm welcome and the front desk accommodated us with recommendations on where to shop and walk our animals. We will always come back here in the luxury hotel for its staff and location. We liked our views, location,staff and walk friendly property.
Great location, great amenities, friendly staff. Its a bit pricey, but if you have the money, i highly suggest booking the hotel
Staff was very friendly and helpful. I felt well taken care of. Hotel is conveniently located to Nokia Theatre/LA Live and a ton of great restaurants! Rooms were clean, comfortable, and nicely detailed. AC is a little noisy.
Very clean, staff was incredibly nice, free water bottles
My husband and I stayed at Lux after the concert at Staple Center. The hotel is right across the street from Staple Center. There are lots of restaurants close by too. The front desk could not find our reservation but I was lucky to have print out with me. Then, we had to wait until after 3.45 pm. to check-in. I wonder if the hotel don't have enough housekeepers .
One day parking for $44 is just insanely expensive as you can get all day parking for $10 with 5 mins walk.
Staff - very friendly. Rooms clean. Having to pay $88.00 parking for 2 days. The light feature about having to put activate with my room key.
Delivered stylish service and amenities without sacrificing the professionalism of a traditional hotel. Downstairs restaurant particularly good. No closing door on bathroom is highly awkward. Not cute if someone joins you in your room.
Great place. I like the Ace. Cool rooftop bar. My only hang-up is that there was some serious construction outside. I would have liked to have known this ahead of time. I'll definitely go back after the construction is finished.
The restaurant was great. The beds and linens comfy. City feel is exciting. If you have an eastern facing room I hope you are a morning person.
everything besides the noise i stay at this place alot and most rooms i've been to are subject to alot of construction noise. such a bummer....
Hotel itself is beautiful, rooftop bar is pretty cool, attached to wonderful Theater. Looks like a broke New York hipster's studio apartment. All unfinished concrete and the bed looks and feels like a futon. Parking is an extra $38. Only stayed here for convenience to theater. Absurd for the price.