the facility was amazing and so was the pool the sheets were not changed in our hotel in 10 days. the hotel doenst have its own housekeeping staff it looks like. every day was a different maid.
Staff excellent!!!! Fixed my problem with a bonus. Love those guys at the Hyatt...Worth every pretty penny! My reservation from Bookit.com did not arrive in time for my arrival. I waited in embarrassment for 45 min while trying to solve the problem over the phone. The manager took care of the problem later. I will never book a res with Bookit.com again!!!
We loved the room and view of the pool deck. The location is adjacent to a pristine beach, the beach walk and not far from shopping, dining and transportation. My wife got a shell massage at the Sandiva Spa, which she said was very nice and worth the expense. Our ice maker in our fridge didn't work, but the staff was helpful, fixed it quickly and brought us a bag of ice. The hotel dining was also very good. There were plenty of options, local flavors and the food was delicious. There was nothing, that I noticed or experienced, that detracted from our short vacation. It's an upscale resort in a resort town. So the hallway carpeting is worn and wrinkling, and there are nicks and scuffs here and there. If you're the type of person for whom perfection is your expectation, then stop here. You're better off building your own perfect resort from scratch. Save this one for the rest of us.
Excellent food! Pool was not overcrowded, even on a holiday weekend. We were able to find a chair, no matter the time of day. Beautiful hotel. Friendly, gracious staff. Beds were comfy and we had more than enough pillows. Technically, the beach is across the street. But we had great views of the beach and the harbor, especially from the upper floors.
My room was more than satisfactory, boasting incredible water views from every angle of the large balcony. Inside the room, I felt surrounded by elegance from the crisp white linens on the large king sized bed to the high end furniture choices used to compliment the large kitchenette. The bathroom was luxurious and spacious, perfect for relaxation after a long day on the adjacent white sand beaches. The staff, particularly my wait staff at Shor; Aki and Nate, as well as my bartender, Krystin; made me feel right at home as if I had known them for a lifetime. With their pleasant welcome and eagerness to make my vacation as enjoyable as possible, it was easy to see why this resort is so highly rated. I will most definitely arrange for another stay soon to revisit this beautiful resort and its amazing staff and will be sure to recommend the Hyatt Regency in the future.
Pool view of ocean. Loud construction noise outside room starting at 730 am. Not worth $400/night to have to put up with that. No bar/lounge.
Beds were too firm Pillow were uncomfortable
Very comfortable, clean, excellent friendly and helpful staff We've stayed many places, and this was truly the best in terms of comfort, cleanliness, and staff service.
I liked the bed itself. It was good for sleeping. The front desk was a mess. 4 people working it, but still a line of 5 people. I asked for another night in my room and was told there was no way. I asked for a room with a good view and a balcony. I got a view. And a balcony. FACING A TREE AND THEIR MAIN ENTRANCE WITH THE PARKING LOT TO THE SIDE. How romantic....
well placed for our beach holiday with plenty of sunbeds around pool area. Rustys restaurant very good. Upgraded to an ocean view which was great. Thought the Sunlongers/sunshades on the huge private beach should be complimentary to guests !
Excellent service, clean rooms, friendly staff, use pool all night (that's a big plus), resort-like hotel Nothing bad at all. Book with confidence, I so would stay at this relaxing hotel. (I guarantee you you won't find a better one around.
We loved the ocean view and the rooms were nice despite the size. Everything was clean. As many others have said, the walk to the beach is a jaunt and the weekend we were visiting there had recently been a storm so the walkway was flooded with two plus feet of water. The beach itself was not altogether delightful- run down and dirty. We spent the weekend at the pool which felt very small and overcrowded. At the snack at we purchased a refillable cup only the find after drinking that there were ants in the soda line so our cup was full of dead and dying ants. Our purchase was not refunded.
Very friendly and accomodating staff. Loved it.
Excellent pool and beach Bathrooms are on the small side
Nice beach front location Rooms were dated. We had a view of the roof and building across from that which wasn't part of our beach get away plans.
Enjoyed the location - Easy access to the beach, umbrellas and padded lounge chairs available for $25.00/day. We saw beautiful sea life (starfish, a baby octopus!, dolphins, pelicans, live shell dwellers) but no jellyfish and no sharks at all while we were there. Debbie, our Beach Concierge, brought us great sandwiches made upon order by the hotel chef for $10.00 each and she told us stories, answered all of our questions about the hotel and the area, helped us celebrate our 25th Wedding Anniversary -- She Was Wonderful! The hotel is clean and the staff was very accommodating. We had a wonderful experience. Our room had a partial view of the beach and it overlooked the tennis courts. It wasn't ideal but it was nice. Our room smelled a little musty and it was located near the laundry/vending/ice machines which were all very noisy and used frequently. There was about half an inch of space at the bottom of our door to the hallway so we heard all of the noises from the hallway very easily. The room was a typical hotel room but the bed was very comfortable. And it's nothing that the hotel can control but the municipal water there is very soft and it feels like you're still soapy even though you're clean so it takes some adjustment to get used to.
We had an amazing stay at the Sheraton Sand Key. I was notified via text to check in early and request any preferences for our room. I was given an easy access room on a quiet floor and a ton of extra pillows, as I requested them because I am pregnant. The staff was super accommodating right from the beginning! The room we stayed in was updated, clean, and had a great shower. The resort is beautiful with the option of the pool and the beach available. My husband and I just pulled pool chairs out onto the sand past the volleyball courts and it was peaceful and quiet, and very relaxing! The beach is beautiful to swim, and walk along for sunsets. The food at the hotel is great too! A great place for families and couples alike, hard to find! i highly recommend!!!
Friendly and very helpful staff. The pool was too crowded and some guests were allowed to place towels on the beds to keep them reserved and didnt show up the whole day at times. THis should not have been allowed by staff.
Loved the 10th floor bar, Jimmy's, for watching the sunset. Have good bartenders & a tasty frozen drink & beer menu. Friendly staff, free continental breakfast, very nice rooms, lots of towels, & comfy beds. Awesome views of harbor or beach (depending on which side you're on) . . . Harbor view rooms have balconies. Good business center, free Wi-Fi. All parking is coversed & is $16.00 per day but it's come & go. Very reasonable & convenient as City parking lots get very full in the evening. Highly recommend, great, fun place to stay. All in all 4.7 stars out of 5. No balconies on beach side rooms.
The hotel is new any so the rooms and facilities are in good order. The inclusive breakfast was basic and the reception staff indifferent.
The location was phenomenal and the rooms were clean. The front desk staff and front desk manager were awful. I had two reservations under my name and they originally jad one on the 6th floor and one on the 9th. The check in agent then wanted to imprint my credit card and had a stack of inprinted cards on the desk. I did not feel that was safe and refused which then turned into an issue. There are two elevators for 10 floors and one is shared with housekeeping. You have to use your keycard to go up and it doesn't work half the time. For your money I would suggest booking elsewhere.
Great hotel and staff! everyone very helpful. excellent location for everything very close to town and the beach was right across the street. only thing we didn't like was the breakfast not enough protein choices almost everything was very high in carbs but everything else was great
The room was clean, updated, and spacious. The balcony overlooked the harbor and view was great. Each morning we enjoyed the continental breakfast before we walked across the street to the beach
The view was amazing best location on the beach also free bottled water on each floor Rooms were decent and comfortable but not resort luxury, to many kids running around felt like I was at a kids resort, resort fee covers fresh fruit never had any out on my floor in the pantry they have call ahead valet so it creates congestion with the cars and your stuck and can't leave .... Utter confusion
ocean front - fantastic view, looking new / well maintained property, friendly staff very limited vegetarian food options, water and ice was not available in the pantry many times. did not see cookies even once. instead of charging a fee for the 3rd bicycle, you could provide something similar to Hyatt's Wheel Fun Rentals. You could challenge yourself with providing food and drinks at competitive price
The staff were very friendly. The hotel smelled like salt water, which, I realize is most likely due to its close proximity, however other places I've stayed did not have that issue. This place is solidly just ok. Not great, but not terrible. A younger, less pampered traveler probably would have been thrilled by the accommodations.
I liked everything about this Hotel, the room, the cleanliness and the location. The icing on the cake was the live band on the deck, the club downstairs and the bar overlooking Clearwater beach. Now I know where to stay when I'm in Tampa. Nothing, everything was an A+
Location and amenities are great! Valet was also great and they were friendly and fast Being placed in the room directly above the club. I requested a higher floor to be away from the club and its noise until 3am
Really enjoyed the overall hotel. Beach is small but nice. Pool is very enjoyable. Lots of bars that included specials. Hotel room was very clean. Hotel made our stay easy and fun. We did find ants in our bathroom but didn't see it as a big deal, simply took care of it ourselves.
Several bars, a nightclub, and a stage with live music and a dance floor all in one resort. It also has a pool, hot tub, and a small private beach. Also walking distance to several restaurants and shops. I wish I could have stayed longer (not really a negative comment about the resort, just wish I had a lower vacation)
Music was outstanding! The staff was extremely friendly! Beautiful view! Beach chairs should be free as a guest.
The rooms were very spacious and clean. The view from our balcony was if the beach and the club beneath us. The pool was very clean. On Sunday's they reserve it for hotel guests only......as far as the night club, they play a lot of techno but on Sundays they changed it up. Ohhh I almost forgot about the cheap drink specials. You cannot beat a 2 dollar drink. The resort was awesome all in all. You never need to leave the premises. But if you don't like loudness at night in your room from the music, ask to not stay on the same side as the club. Although there were no reserve seats at the pool. People did it.
Very friendly staff Didn't liked it it was in the beach and the pool and Jacuzzi was cold
Loved the showers!! We stayed in fort Myers at a condo, then due to bad weather we decided to head to Clearwater. Best decision ever! Took the key west express for a couple days and came right back to shepards! We will definitely be back! The elevates were slow... Took forever to get on one depending on the time of day. We mostly used the stairs.
The new renovations and the friendly staff That the only way to park your car was through valet
The location is vreat and the prices are even better.
The location is good but this hotel is VERY dated. It's more of a spring-break style hotel. The images online were very misleading. First of all, the hotel looks nothing like the images pictured online. Secondly, our room was weird with a hodgepodge of furniture, (the two double beds were different sizes and styles). It just felt cheap.
They were accommodating to us and quickly moved us to a new room when the lock on our original room had difficulties. Room was mostly clean other than a few hairs on the bathroom floor. The bed was pristine. Good location and good view from the front window. Not a bad hotel for the price. Though the view was decent, it is from the front window which is usually kept shut by people for privacy. We were under the impression it was a balcony view that we would be able to enjoy. The shower was terrible, it was probably the worst shower I've ever been in, there was never good pressure.
Nothing There was mold all over the place, bodily fluids on the bedding, the desk clerk was extremely rude, we were locked out of our room after complaining about the hotel, the hotel is nothing like its described online: it's in the ghetto, not on the beach at all, the rooms are tiny. It's nasty!
The location. It was in walking distance of everything! No breakfast and wifi was hard to connect to
Extremely noisy. Beds are hard as a rock. If you want any sleep at all, stay somewhere else.
The location was great The cleanliness of the bathroom was very unsatisfactory. Our towels had body hair in them and the shower was disgusting and have no water pressuse at all. The bed was very worn and had a huge slump in the middle of the mattress, we only slept 3 hours in total. When we approached management they were rude and disconcerted. We will not be visiting this hotel again.
The location is close to the beach and the attractions. Walking or bicycling is not a problem and everything is relatively convenient. The rooms were clean and neat. This was our second stay here. Both times haven't been bad. The staff is relatively friendly, though not too talkative. The bed was terrible with a huge hump in the middle. The first time we stayed here, the bed was decent. Don't know what happened this time! :(
I loved how close it was to the beach and fishing. There were bars near by, and a good crud of people. I did see nor run into ant A holes. The beach is perfect. I only paid $80 per night but this was in oct not the middle of summer. I'm sure the hotel coast way more any other time. The hotel was old/ extremely out of date. The only new thing was the tv.
Close to the beach. Easily accessible. Beds were not very comfortable. Air conditioning unit was extremely loud and walls were so thin we could hear the people in adjacent rooms talking.
The luxury begins as soon as you walk through the front doors. The Sandpearl is a great resort with huge beautifully appointed lobby, fantastic swimming pool, convenient bar/restaurant with poolside service and gorgeous gulf front view. My wife and I went for a four day trip to celebrate our anniversary. The location could not be better as there are plenty of things to do within walking distance. Plenty of shopping and restaurants to visit. I also suggest renting bikes to tour the island. The staff could not have been more helpful and we even received chocolate covered strawberries one evening. What a pleasant surprise. We will definitely stay there again should we come back with the kids. The resort is very kid friendly with the huge pool and organized activities. Nothing
Attentiveness of the staff was the most outstanding feature. Food was also exceptionally good. Couldn't get the WiFi to work, and the staff couldn't help. The resort fee was pretty much wasted on me, as it rained for my entire stay. This hotel is a good hour from all the places I needed to go.
As a woman traving alone, I felt comfortable and welcomed whether walking on the beach, dining at the restaurant, or sipping coffee in the beautiful lobby. I would return to this well appointed property with my husband or friends.
Friendliness of staff, always willing to make things better if they could. Location is right on beach which made acess real easy.. Beautiful scenery. I didn't like that the book in the room providing information was not up to date. For example the vending machines are listed on the 6th floor, they are no longer any macines. Also the phone extension to place room service for late night food is incorrect . Please update . I would also extend hours for restaurant in the afternoon if possible. Add a snack shop or extend the hours of the coffee shop to at least 11 or 12 pm
A pair of women's panties were found between sheets on the first day
Location They tried to charge a "resort fee" of $25 per room per night to cover "amenities" such as pool towels, a newspaper, small bottle of water in the room, down service, business and fitness facilities, and other minor incidentals that all major hotels provide for at no charge. I had them remove that charge from our bill. We will not stay there again or anywhere where they try to nickel and dime you at every turn. No self parking - and valet charge was $22 per day. This is in the off season and an outrageous cost.
The hotel was amazing !! Loved everything
Well planned activities and kids club Right in the heart of Clearwater Beach Enough staff and services to accommodate all guests without feeling rushed or crowded - even with a full resort Security to keep the private beach and pool areas from being invaded by neighboring spring breakers Spa amenities left something to be desired - although the massage itself was great No shower or changing area near pool - we checked out but spent the whole day at the resort since our flight was in the late evening. When we were done enjoying the pool and beach - there was no where for us to change or shower prior to departure to the airport. Only 2 restaurants on property - decent quality - nothing special The resort is not very secluded - it's right in the heart of Clearwater
staff helpful, beach towels and chairs provided Funky smell in room like old body oder
The hotel was very nice. The lobby and rooms were very well appointed with very friendly staff. The pool could have been slightly larger as it did get somewhat crowded.
The pool and access to the beach was out of this world. Service was good and room was clean and had all of the amenities. Very family friendly (probably not the spot for a adults weekend). Food options could have been better.
Paid WiFi connection rate was very good. It was hard to believe that Marriot would charge for WiFi access.
Could see dolphins from our balcony. Room very clear. Nice to have 2 rooms. Boardwalk with restaurants and shops connected to hotel very nice. Trolley stop right in front of hotel so no need for car. Had trouble with sub housekeeper last evening and hotel handled badly. Couldn't use balcony at night because the garlic smell from kitchen was overwhelming (did not get into room with door closed). Beds were not comfortable
We liked everything...very family friendly...clean....pool is great...close to everything...absolutely the best!!
Pool, room, price
Good space. Kitchen equipped well. Exelent beds. A/c don't cool down the hole townhouse.
I took a blind leap on this one and booked last minute. I checked-in in about 30 seconds easily and my room was a nice 2 bedroom suite with a full kitchen. It's an old hotel with character in what I call "old Florida style". Usually you'll find these around the state run down, but this location is in excellent condition with the room being remodeled. The bed and pillows were comfortable and the A/C was good. I've stayed in plenty of big name hotels that were not nearly as nice. There's no elevator to deal with since it's one story and it's drive up to the room for the most part so if you have lots of gear, you're good to go. It's about 2 blocks from the "strip". Those looking for a full service hotel experience won't find it here. No baggage handling, bar, or restaurant.
The room was nice but being such a new hotel, there shouldn't have been stains on the carpet and in the corners the carpet was coming up. I pool was over crowed and no one was policing the chairs. Anyone from the beach (not staying at the hotel) could come use the pool even though they are not supposed to because there was no one checking and the gate did not lock. I saw at least 6 chairs where it was obvious they did were not staying at the hotel.
Had to wait to long to receive food at the bar.
Nice rooms, and close to restaurants,shops, and local trolly stop in front of Coconut Cove.
Well located,reasonable rates.
Small boutique, close to beach. Rooms were clean and had everything we needed. Staff was friendly. Kids loved the waterfall pool, as did we. Had a great weekend. Not directly on the beach, but just across the street (not a deal breaker, still loved the resort).
Good location away from the hustle and bustle of the main beach, yet close enough to enjoy it when you choose. The staf was very friendly and helpful!! The private beach across the street at the sister hotel had a nice white beach and was quiet and family friendly. The pool was very well maintained and clean, and on numerous occasions we found some little, friendly frogs in the area, which all the kids loved ages 7, 15, & 19. Minor issues: The room slept 6 but only provides towels for 4, so we had to continual ask for extra towels. The pool towels were at the front desk instead of in the rooms and there was only one washer and dryer for the entire place to share.
The rooms were very clean and attrative. Lots of space. Beds were comfortable There are two buildings that over look the pool, however the building we stayed in overlooked the parking lot and the other side was another building.. could not see the ocean.
The hotel said it was on the beach. It was not. They have beach access through their sister company across the street and down a hotel. It's not far but not as advertised. The beds and pillows are extremely hard and comfortable to sleep on. The bathroom towels were also very hard and scratchy. The pictures on the website make it look a lot more luxurious than it really is.
The full size kitchen Upscale bathroom Comfy beds Balcony Pool and water features Not applicable ...it was all great.
Everything was very good !!!
It was an all inclusive suite and the location was great!
I was disappointed since website advertising is for luxurious travel and hotel is no way near the luxury and business needs. Also it's not on the beach even so website says it.
Nice small, quiet hotel..spacious suites..had a nice cook-out for guests during the week which was nice..pretty pool area and close to beach!
loved the room, very nice and spacious, the pool was unique and gave a tropical feel. The beds were comfortable and there were two nice TV's. the balcony looked onto another building, and the beach with tiki bar was very loud and not at all what we like. But, the pier 60 area was within walking distance, so it was ok
Loved the balcony beach view. Loved the size of the room, which had a separated living room. Loved the updated ceramic tiles in the bath and the fire pits around the 2nd floor pool. Can't wait to stay here again once they add the full bar at the pool. It was very close to restaurants and Pier 60. The staff was friendly and helpful. The continental breakfast was not that good and found that they would run out of coffee early. The Breakfast time was only from 7am. to 9am.
Clean and quiet. Breakfast was basic and not good. Kitchen room was VERY unorganized. Need more counter space.
That it was on the beach. The cost for just a room, no fridge/microwave. Wifi was poor.
We stayed at the Holiday Inn for an overnight trip to Clearwater. The front desk staff, maintenance staff, and valet staff were very nice and helpful. We enjoyed the close proximity of the hotel to the public beach and places to eat. We had a water patch on our floor right outside the bathroom when we checked in. The maintenance staff brought up a fan to dry the floor and everything was fine after that.
A beautiful property. They totally botched construction. Extreme continual noise started at 5:45 a.m. 110 parking spaces for 200 rooms. Forced to park half mile away. No accommodations for inconvenience. Wasted a precious day of vacation.
We liked the service and the staff. They were cordial and accommodating. Not having onsite access to the beach was a bit of a let down. Having to walk a distance to the public beach was a deterrent during our stay, due to the rainy weather.
No maid service for 3 days. Contracted contact dermatitis and had to go to ER. Too many drunk people at pool for kids to be around.
free drink, great view from room parking costs extra ($12 /night) - only revealed at check-in
Nice staff. Very helpful. Good location. Horrible mildew smell. Made it difficult to sleep.
Beautiful marina views. Clean rooms. Quiet.
everything we weren't staying longer
Hotel is close to the center of activities, once park do not need to use the car. On the water, the East side is very quite and welcome the sunshine if you like to keep the curtain open No personnel present after 19:00 Hr.
Location Needs updates and very expensive for old motel level of quality
Staff was very friendly, the hotel and the area were quiet and comfortable. Easy to drive to, secluded. Good value for the money if you are a budget-minded traveler. Quite far from the main beach area, so not the place to be if you want to go to the beach all the time. Room was clean and well kept but the shower in the room was horrible - old, no pressure, and alternating between hot and cold water.
We had a really nice time i would definitely do it again very clean and comfortable there was really nothing we didnt like
I reserved two gulf view rooms and only got one. The other room face a parking garage. See above
Amazing view! Staff was friendly and courteous. Excellent value for the price I paid. Room / hotel is a little dated and could use a remodeling.
Love this place. Already planning our next trip here. We live about a hour away and this is a great place for a weekend getaway. Travis was super friendly and nice. In walking distance to everything. We didn't drive any where. Close to the pier the beach and lots of food places.
the staff were very attentive and nice. small i thought i booked double queen we had to share not very comfortable but a good value for the location
Great location. Hotel was very clean. Staff was very friendly and helpful. The only thing we didn't like us we had to end our vacation.
Location and beach Room made up late in the day sometimes a problem
I liked the closeness to the beach and shopping/ restaurants. I also enjoyed the beach bar and restaurant. I did not like the poorly cleaned and outdated rooms. The pillows and beds were the most uncomfortable I've ever slept on. For $400 I would have loved to stay at a way nicer hotel.
I like the fact it was behind the beach and it had a beach bar. I didn't like the fact my porch was dirty with bird poop. I asked the front desk if they can send someone to clean the porch but nobody ever arrived to clean porch. The access to the internet was a bit slow.
Beds super comfortable - Staff very attentive and always helpful! Food selection and quality poor- not on par with resort or Hilton name.
Place is clean. The staff is very professional and friendly. The food was excellent.
The location was amazing, right on the beach. Everything was in close walking distance including restaurants, shopping and pier 60. The hotel staff was accommodating and friendly. Perfect for weddings, a family adventure or a friends trip. Would recommend to anyone!
location was excellent very friendly give me for free drink tickets and parking was $11 a day and if you valet parked it was $20 a day everything is in walking distance very reasonable on prices the beaches were excellent I couldn't say anything bad about this hotel everybody was really friendly I asked for a second bed and they headed up there within the hour and did not charge me for it you get a $20 resort C which includes your towels + 2 free bottles of water a day you have a refrigerator in the room I would go down to the store can buy a case of water in your shoulders and put them in the refrigerator that helps a lotthere is a Walgreens and a CVS Pharmacy
The staff was friendly and helpful. The rooms are nice, but the air conditioner unit are really loud. I thought the room was good and clean Way too expensive and the pool is crowded
The views of clearwater beach and surrounding area from our balcony were great!!! The hot tub as the sun is setting is fantastic and the restaurant prices are very reasonable and compare to other restaurants in the area. The towels are free for the beach but an umberella and 2 chairs for the day is $27!!!!! Abit of a rip off as its too hot to sit there without some shade.
I loved the location! The beach was right there and everything was in walking distance The hidden fees they hit you with!
I enjoyed the location, pool, and on site Starbucks bar Hallway carpets were dirty and stained, room wasn't completely cleaned (dust around certain areas, empty candy wrappers next to bed). No place to hang your towel in bathroom. Some noise was around the hotel in the afternoon when my 3 yr old was taking her nap.